Menu
For Business Write a review File a complaint
O'Neill Customer Service Phone, Email, Contacts

O'Neill
Reviews and Complaints

us.oneill.com

Learn how the rating is calculated

1.0 3 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

O'Neill Reviews 3

ComplaintsBoard
Q
Verified customer This review was posted by a verified customer. Learn more

O'Neill Poor Customer Service at O'Neill's: Don't Expect a Response

O'Neill's customer service is pretty bad, to be honest. They never answer their customer service phone number, which they advertise all over the place. If you're trying to return something or have a problem with your order, good luck getting a hold of a real person. I wouldn't buy anything more than a t-shirt from them, just to be safe.

Read full review of O'Neill
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

O'Neill Poor Customer Service and Shipping Delays from O'Neill

So, I ordered some stuff from O'Neill and they charged me right away. They said it was shipped, but it's been 9 days and the tracking says they're still waiting for the order. I sent two emails to customer service, but they haven't responded in 3 days. I tried calling, but I was put on hold for 10 minutes and then they hung up on me. I'm so mad that I'm filing a claim with my bank. I don't think I'll ever order from them again.

Read full review of O'Neill
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

O'Neill Slow and Frustrating Return Process at O'Neill: A Review

So, I ordered a wetsuit from O'Neill on April 22nd. It arrived on April 26th, but unfortunately, it had some damage. I had to send it back to O'Neill, and they received it on May 2nd. It's now May 13th, and I'm still waiting for my refund so I can order a new wetsuit. I reached out to customer service, and they told me that the return process can take up to 4 weeks! That's crazy! If it takes that long, it will be about 6 weeks from the time I placed my order to the time I receive a new wetsuit. By then, I won't even need one anymore this year. This return process is moving slower than a snail on a hot summer day. It's absolutely insane!

Read full review of O'Neill
Hide full review

O'Neill Complaints 0

Looks like O'Neill has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent O'Neill, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is O'Neill Legit?

O'Neill earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: O'Neill stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights O'Neill's reputation as a trustworthy leader in their field. Customers can rely on O'Neill's services, assured they're dealing with a highly reputable and fully legitimate company.

The age of O'Neill's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Us.oneill.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

About O'Neill

Screenshot O'Neill
O'Neill is a well-known brand in the world of surfing and beachwear. Founded in 1952 by Jack O'Neill, the company has been at the forefront of the surfing industry for over 60 years. O'Neill is known for its high-quality wetsuits, boardshorts, and other beachwear, as well as its commitment to sustainability and environmental responsibility.

One of the key features of O'Neill's products is their durability and functionality. The company's wetsuits are designed to withstand the toughest conditions, providing surfers with the protection they need to stay warm and comfortable in the water. O'Neill's boardshorts are also designed with functionality in mind, featuring quick-drying fabrics and innovative designs that allow for maximum mobility and comfort.

In addition to its focus on quality and functionality, O'Neill is also committed to sustainability and environmental responsibility. The company has implemented a number of initiatives to reduce its environmental impact, including using recycled materials in its products and reducing waste in its manufacturing processes.

Overall, O'Neill is a brand that is synonymous with surfing and beach culture. Its products are designed with the needs of surfers and beachgoers in mind, and its commitment to sustainability and environmental responsibility sets it apart from other brands in the industry. Whether you're a seasoned surfer or just looking for high-quality beachwear, O'Neill is a brand that you can trust to deliver the best in quality, functionality, and style.
Ratings on other review websites
Trustpilot
Trustpilot
2.3
28 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. O'Neill Contacts

  2. O'Neill social media
  3. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
O'Neill Category
O'Neill is ranked 264 among 267 companies in the Apparel category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.