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OnlineTicketExpress review: I had a terrible experience with onlineticketexpress.com 98

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Author of the review
6:44 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I had a terrible experience with onlineticketexpress.com. Trying not to be long, I bought my Roland Garros ticket for 170 euros to have them delivered to a relative's address in Paris. It should arrive three days before the event, and it did not. I contacted their support and they said that I should get the ticket before the event, which again did not happen. I lost my money and a lot of my holiday time chasing and waiting, it was all very frustrating. Now looking at reviews I learned that we should NEVER purchase anything on the web BEFORE reading reviews from the website.

Credit cards sometimes have a policy of reimbursing their customers victims of scams like this given it only happens every once in a while, so every one should try it. Then they will use their legal department to get some of the money back themselves and, most important, they may not do business with the website any longer. That will prevent other people from also being scamed and may run them out of business.

98 comments
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jessicaelaws
US
Apr 22, 2018 12:25 pm EDT

Everyrhing works for me, everyting was quick, clear, fast. No regrets or complains. Looking forward to receive my tickets and cant wait for the moment

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brocheleau
US
Apr 22, 2018 12:38 pm EDT

This was very easy and fast. Was on lunch break only took less then 15 min from start to finish to get this done wife will be happy to see this football match.

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cathleenroy
US
Apr 22, 2018 12:50 pm EDT

I printed my ticket at home, fast and easy. It is a very good system and I would one hundred percent tell people to order tickets from this sight. there was no harrasment.

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johnag
US
Apr 22, 2018 10:44 pm EDT

I am not one to order online but this was easy to do and I thank you for that..my order was easy to print easy to save clear concise. And got them moments later to print out.

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sankney
US
Apr 22, 2018 11:08 pm EDT

Agent was polite, thorough, and helpful in getting the seats I wanted. She also offered answers to my questions regarding different sections in the arena.

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cogginstat
US
Apr 22, 2018 11:23 pm EDT

Great and easy way to pay for tickets and buy them. Cant wait to surprise my father with them because he love listening to them. I got into them because of him so what other way then to see them live

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sheriho
US
Apr 22, 2018 11:35 pm EDT

This was very easy and fast. Was on lunch break only took less then 15 min from start to finish to get this donechildrens will be happy to see this match.

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marazuddin
US
Apr 22, 2018 11:48 pm EDT

This site is easy to use, other than the surveys. They must be filled out, and have minimums character requirements for responses. I just want to buy tickets.

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chrisjcordero
US
Apr 22, 2018 11:56 pm EDT

Getting the tickets was a quick and painless process. The option for checking to see if the tickets were received (for e-tickets as well) is a nice touch.

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pinozaira
US
Apr 23, 2018 12:06 am EDT

I'm satisfied with the speediness of the Website. I was able to download my ticket within a few seconds. I will use it every time for events.

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ninjaber
US
Apr 23, 2018 12:16 am EDT

representative on the phone was easy to work with and answered all my questions. Recieved my confirmation email immedianly as well as instructions on what to expect with forthcoming match tickets.

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dyanial
US
May 06, 2018 2:46 pm EDT

Easy to navigate, very reliable, it was easy to find the events that I was interested in purchasing tickets for. Also, it was easy to navigate and fill out my information in order to submit an order. Very reliable communication between the company and myself. I have no doubt that I will enjoy the show that I have ordered tickets...

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henryehoi
US
May 06, 2018 4:19 pm EDT

Great experience cant wait to go The NSC Olimpiyskiy Stadium to watch Page semi-protected
2018 UEFA Champions League Final "Madrid v Liverpool . it was very easy to understand during collect tickets what seats you were getting. Liked the instant download of the tickets

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shannonrej
US
May 06, 2018 4:37 pm EDT

I just want to say the prize of tickets in this sites is lowest. Thanks for give me oppotunity to take tickets of "Madrid v Liverpool final match. waiting for 26 May.

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katiemmat
US
May 07, 2018 1:32 am EDT

Great experience cant wait to go at the NSC Olimpiyskiy Stadium in Kiev. very easyly understood about seats i was getting. Liked the instant download of the tickets. now just waiting for Saturday, May 26 to cheer for Real Madrid.

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marcuscor
US
May 07, 2018 1:56 am EDT

They were helpful, kind, understanding, patient, helpful, and very accommodating. I found that of all the ticket places I called your price was lowest. get No problem with this side .

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michaeltim
US
May 07, 2018 2:23 am EDT

It's ok to buy a ticket especially for foreigners.
It's simple to buy and choose the Place.
I will go on Saturday, May 26 with friends to cheer Champions League final and I hope it will be awesome

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Dey123
GB
Aug 17, 2018 4:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They sold me for 510 euros Premium Platinum Tickets for Chelsea vs. Arsenal but they sent me Restricted view tickets on the last row and the worst position in the stadium which they bought for 46£ and reselled to me for 510€. They lied to me constantly on chat assuring me that they were the best tickest in the stadium. They won't answer to any complain. This must me a scam/fraud for sure. Never buy frim this site.

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