Orbitz
Reviews and Complaints

I had a problem checking in online with regard to a Bahamas Air flight on Wed for a Thur 11am flight, I contacted Sharon at customer service who arranged for one of your agents to contact Bahamas Air Thur 8.30am when they opened, it was discovered that though I had flown and checked into hotels previously booked via the Orbitz site without incident, my name and surname were back to front.
Please view reference number S#[protected]

I went to the airport in Nassau on Thur am 8am and without any problems was able to check in, I sent a message to your customer service as a courtesy to advise them of this.

Sharon in addition to asking them to call Bahamas Air had asked them to address my account name issues as I was unable to change this directly myself, each time I did attempt to save the details correctly it would state, please see attached photo.

Since then I have emailed, please see the response attached telling me to do the same thing each time, I have several, so I called and got no where, please see the emails attached

The emails that I have received back have been useless and repetitive, the phone calls have been mundane, the customer service agents are robots that cannot deal with anything that isn't a booking for a flight, hotel or car, I finally after a painful hour got through to someone who did think outside of the box only to be transferred to an agent who decided they couldn't hear me and put the phone down.

I honestly would close my account with you now if it wasn't for the fact that I have several reservations for flights, cars and hotels, obviously all in the wrong name format.

Seriously what the hell do you want me to do because this has to be the most inert customer service I have had the displeasure of dealing with and there are some useless ones around.

I booked and paid for 2 rooms at the Ibis Eiffel Tower Paris Cambronne at 2 Rue Cambronne. When my confirmation came through it was for Grenelle and it was a total dump. I called to find out why they gave me rooms at a different hotel with a different name but said it was one in the same. They did credit me for the 2 dump rooms but charged me $222 more for the hotel that I chose in the first place.

I am currently seeking compensation from Orbitz for a return ticket that cost me $430 and a sleepless night. The night before my scheduled departure from Seattle back to my home Romania, resulted in me nearly being stranded first in Canada customs then again in Seattle; and eventually ended in me needing to purchase a new flight from Seattle to Bucharest. I booked a flight with Brussel Airways through Orbitz website, at which point my return leg was seattle - Toronto - Frankfurt-Bucharest. It was fully paid for and confirmed with an email upon purchase back in June 2017.

The night before my scheduled flight (31st of August), I wanted to do the online check-in and realized that my confirmation number for Brussel Airways was not recognized. When I called Orbitz to inquire about the issue, they gave me a different confirmation number for Air Canada (although my flight was operated by Brussel Airways). When I tried to check in through air Canada with the new confirmation number, I came to find out that I cannot complete the online check in due to pending visa requirements. I called Air Canada and they confirmed that a visa was required for entry into the country, and this was not pointed out to me beforehand, which means I would have been stranded in the Canadian Customs with no option to change my flight.

As soon as I found out that I cannot fly through Canada, I called Orbitz again to change my connection flight. They told me that actually my flight was operated by Lufthansa (before this it was Brussels and Air Canada) and I need to call Lufthansa to make the changes because the flight is in airport control.

I called Lufthansa and they told me that Orbitz (the company I bought the ticket from) has the ability to change my flight and that they have to work with Lufthansa to get the price difference taken off.

I call Orbitz back and the new operator who is is totally new (or poorly trained) takes his time to find me a different flight (almost 3 hours) and to make the "manual modifications" in price. He quotes me a $340 price which I agree with and by the time it took him to complete the transaction (about 45 minutes later), price was no longer available for that same date (Sept 1st), so we had to start over. After another hour, he manages to complete the booking for a later date (Sept 2nd) and for a price difference of $354. After I consent (again), and wait for another hour ("for the manual input of taxes and fees"), I made the payment and finally got a confirmation with the new flight info by email.

A day, at check in, I was asked if there had been any changes made to my booking, which I confirmed as I now had this email. However, I was still unable to be checked in, because apparently my new booking still had not been “validated” and somebody from Orbitz didn`t do their job. Basically all the hours spend on the phone a night before were a total waste of my time. On top of it, I was stranded again, this time in Seattle without a return ticket.

I was so frustrated at this point, I went to Lufthansa and asked how much it would cost to just buy the ticket on the spot to avoid the hassle of calling back and forth again, and they quoted me a $430 price.

This has been by far the worst experience with Orbitz and I would like to get a refund for the price difference that I had to pay, time lost and stress and anxiety caused by Orbitz staff.

Case ID REQ:M-180 95780
Orbitz Itinerary Number [protected]
Oman Air Confirmation Code : LVISRK
Ticket Number [protected]
Passenger: Almonte, Jose Mari
Booking ID M3F68L
Travel Dates July 12, 2016 - Aug 22, 2016 ( return ticket)

I called up Orbitz on June 16, 2017 to request for a refund of the booking I made online. I was told by a woman named Via that $65 would be deducted from the price I paid for the ticket. She also told me that in 6-8 weeks, I would get the refund credited to my bank account. However, looking at the transaction history of my bank account, no amount from Orbitz was credited from the time I made the complaint. I would appreciate if you can look into this matter ASAP.

I booked deal of the day from orbitz for las vegas. It was for ceasors palace for Sept 19 though Sept 22. When I received the details after I paid, it said there would be an additional 39 dollars a day for pool, fitness, etc. I am not planning to use any of it - but apparently I have to pay for it anyway. Orbitz should let you know about the charges before you book. I would probably have chosen something else that was less expensive. I guess I am hooked now. No option to change now. They should disclose all payments before ;you book.

Evelyn Timmins

My order wasn't confirmed. I got an email from them where they said should call them. And I did. They said that it's been 4 days and prices became more expensive so I had to pay a difference. And it was kind of a reason why they didn't confirm my booking. They said the only thing I can do to resolve this issue is to contact the hotel directly. And of course I did, but it's a different story.
If you don't want to worry about problems, then just don't mess with them.

I booked a flight, total distance, 400 miles, took the bait for the special pricing, it's going to take me all over the damned world, would have been way quicker to drive!

Orbitz says you cant see the flights until after you book the special deal, no one in their right mind would do that, I figured it may take an hour or 2 longer for such a short distance, not all day! I called to cancel immediately, zero luck.

I fly every other week for my job, Orbitz will be deleted and never used again.

All they want is your money, other details are not interesting.
I purchased 3 tickets for my family worth $3300 through their website, but when we arrived at the airport they were canceled by the airline. I called customer service and heard that they can't refund, but if I want I can use my money next time. I had to agree but used another service for purchasing.
I will never travel with your service!

I booked tickets through Orbitz for Delta Airlines. The site showed a seating selection and I picked two seats for me and my boyfriend. The request was sent to Delta Airlines. I must say I picked our seats long before the flight, there were many available seats and I didn't expect there would be issues.
I found out that out seats weren't together! How this could happen 7 weeks before the departure?
We had to pay an additional fee for premium seats to finally seat together.
I doubt I'll use them again.

I was disappointed with the unexpected charges for carry on baggage through Spirit Airlines. I wish that was stated while we were purchasing our tickets through Orbitz. Perhaps say something like, "Ticket price does not include prices for extra baggage. Spirit Airlines charges for checked and carry on luggage. Please check their website for extra charges." If I had seen this, I could have at least known ahead of time that I would be charged and decided whether or not I wanted to move forward with the purchase rather than be surprised by it later. This would be the same way other sites show hotel costs with a blurb saying, "Price does not include $65 resort fees." At least they're up front with it!

It's also cheaper to pay for baggage at the time of booking. This also wasn't specified when booking through Orbitz. In this case, it would have been cheaper to book directly through Spirit.

We just paid via the online Spirit site $136 to check in 2 carry ons and 1 checked on bag. This is much higher than other airlines and I feel should be stated clearly when making reservations on Orbitz. Please consider refunding us $136 so that we can use that money as planned our trip rather than having to take away one of our activities.

Leilani Kollasch
[protected]

I have a complaint about Orbitz booking, Itinerary #[protected].
It is the worst booking experience I've ever had and unfortunately it's not over yet.

I booked a ticket from Lisbon to Boston on July 19 at 1 am. My flight was supposed to leave on July 27 at 12.50 arriving in Boston at 6:50 pm. In order to take this flight I have to travel from Toulouse where I live to Lisbon. I therefore booked a TAP flight from Toulouse to Lisbon.

The next day I received a message from Orbitz which informed me that
the airline had not acknowledged the flight and/or fare that I originally purchased and that they were therefore unable to ticket the reservation. I called the number provided in the email and spent almost two hours on the phone trying to find out what was going on. I was told that the airline declined my reservation for an unknown reason and that I should book another flight. After I finished this hopeless conversation I called Orbitz customer support and spoke to another representative who told me that the reservation was confirmed and that I had nothing to worry about. She sent me the following confirmation email:

E-ticket: This email can be used as an E-ticket.

Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.

Travel dates
Jul 27, 2017 - Jul 27, 2017
Itinerary #

[protected]
Confirmation
J2NYCY (TAP Portugal)
Booking ID
M3X45J

Departure
Thu, Jul 27
TAP Portugal 217
Lisbon (LIS)
10:45AM
Terminal: 1 flight to
Boston (BOS)
1:20PM

Terminal: E
Cabin: Economy / Coach (W)
7h 35m duration

The agent told me that I should print it out and use as an e-ticket. She reassured me, so I bought out my reservation from Toulouse to Boston.

On July 22 (today) I decided to call Orbitz to confirm that I can actually travel with this e-ticket. I was appalled when the agent told me that this reservation had also been cancelled by the TAP airline and that no ticket had been issued. He put me on hold for such a long time that the call was eventually disconnected. I called Orbitz again and had exactly the same conversation with another agent who promised that everything will be OK, that she would get in touch with TAP and they will get another reservation. It's still not clear weather I'll fly to Boston on the 27th, and my ticket to Lisbon is not refundable. I am very frustrated and angry. How can Orbitz be so irresponsible and disrespectful? It's outrageous! Please make sure that Orbitz gets this complaint and finds a way to get me a fare published on its website.

Thank you,

Olga Valuyeva-Kremer

I need a refund for confirmation number [protected] from orbitz my name is Lisa mason [protected] I have been on hold for hours to reach customer service at orbitz I called immediately after booking reservation as it was not what I put into the field I put le Mariget hotel Santa Monica when confirmation came through it was le Marigot Indiana ! The Marigot was sold out but I looked online hoping another company would have a booking for this hotel where I have been staying and wanted to extend one more day the hotel said they were sold out but I hoped someone like orbitz would still have a room the orbitz is a scam and even though I put Santa Monica orbitz booked le merigot in Indiana refund my money or I'm going to court and filing complaint with the FCC

Introduction:
I have a complaint with Orbits booking Itinerary [protected] . Booked a 3 night hotel Hampton by Hilton Bristol UK for my son, from 7th till 10th July. He was travelling within the UK from Edinburg to Bristol on Jet airways on 7th July, dept. at 19:00 hrs. to reach Bristol at 20:15 hr.
Flight was delayed, and delayed till it was cancelled. My son advised the hotel on three occasions about the delay and finally the cancellation of the flight.
He was advised to coordinate with Expedia/orbits as the booking was not done directly with the hotel and nothing can be done.

Customers Service Complaint:
The only way to contact orbits is through calling, so I contacted Orbitz call center on 7th July in USA, long distance call at 23:45 hrs UK local time, YES the lady was polite, after calling the hotel, she did call me back, told me they would need to call Sat 8th July after 10:00 hrs as sales staff would be available, I have clearly asked would they be working on Sat and Sun she said YES. Also info me she would leave a note for another agent so once I call again the history of the call would be registered.
This morning at 10:30 hrs UK timing I called orbits again; the agent told me she had ZERO idea, so I needed to explain again, she put me on hold as she needed to call the sales team at the hotel, the line was disconnected, YES there was a call from Orbitz but no sound from Orbit's end, the agent called again I answered she told me I am sorry but I have to hung up! After 30 minutes I called Orbitz for the fourth time, the agent "gentleman" was very polite, told me according to the log, the previous agent tried calling BUT I did not answer, I told him I did but the lady for unknown reason hanged up. He advise me the sales team at the hotel don’t work on Sat nor Sundays. He requested me to call again on Monday 10th July so they contact the sales team and see what can be done.

Conclusion:
Orbitz is an excellent web, being a platinum member, I have been doing booking with Orbitz for few years, YES its very good particularly when you don’t face issues with flight cancellation etc. BUT what I have gone through its pretty awful, Orbitz have a customer service problems after sales, unfortunately I wouldn’t rate the service after sales high, I don’t feel staff are well trained, they don’t have good knowledge about hotels process, not sure about airlines either. The first call log wasn’t mentioned according to the second agent. To conclude Orbits have a long way to improve the call center, dedicate worldwide free call no. Perhaps on line chat 24 x 7. Its frustrating and time consuming for a genuine complaint am not impressed with the outcome so far. My queries WHY don’t Orbitz advise the customer about the update through email? WHY should the customer keep calling long distance? Do Orbitz revenue come from USA only? If so then they shouldn’t advertise the web world wide. I don’t understand the methodology of such process? Hope Orbits will learn to improve the customer service through listening to recorded calls to verify the customer complaint. I have wasted hours trying to sort an issue beyond my control "flight cancellation".

Murtadha Hashim
Mobile: +973 [protected]
Emai;: m.[protected]@yahoo.com

itinerary # [protected]
First time to deal with Orbitz, based on a friend's recommendation.
I rented a mini van online and paid 44$ as an insurance deposit, and when I went to pick it up from Achen, Germany they told me in the agency that we haven't received any confirmation although we showed them the reservation and confirmation email ! I had to reserve another one from there and pay a much larger amount for this strange attitude from a large, well known rental company. The strange thing is it is mentioned that my trip is on process although I haven't taken the car ! I need to know what I can do about this, this is totally unacceptable and I need my money back!
I will never trust dealing with this company again .
This is my itinerary # [protected] again

Dear Sir or Madam,

To begin, my wife, Major Dr. Tatjana Calvano, and myself, Corey Calvano Attorney at Law, exclusively use Orbitz for all our Hotel, Airline, and Rental Car reservations. If you check our history, I am sure you will find that we have used Orbitz many many times in the past. We have always held the company in high regard for their congeniality, and professionalism. But, the recent experience has scarred the Orbitz reputation and we will never use Orbitz again.
Recently I made reservations through Orbitz to stay overnight on two separate occasions at the hotel Candlewood Suites Chicago O’Hare, 4021 Mannheim Rd, Schiller Park, IL 60176, for June 5, 2017, and June 8, 2017.
When I arrived on June 5, I was a bit distraught by the construction that was going on. It was difficult to get through the reception area, and the bathrooms near the lobby were closed and under construction. It was not the inviting experience I am accustomed to with my stays at IHG and Candlewood Suites. Additionally, there was a mix-up with the reservation and I was provided a “smoking” room, for which there was no way I could accept because of health issues. The desk persons were not helpful, as they said there were no other rooms available, and they did nothing to rectify the situation, like suggest another hotel. Although, they did not charge me for the night.
On the return trip, June 8th, I contacted the hotel to let them know I would not be staying with them. I asked that I not be charged for the reservation, and I was told that they could not help because the Hotel was booked through Orbitz. I then contacted Orbitz and I was told that I could not cancel the reservation, because it was non-refundable, and I would have to acquire a waiver from the hotel. I spent 2 hours on the phone going back and forth with nothing getting resolved.
I was treated poorly, and all the persons I spoke with were rude and unhelpful, and I want you to be aware that because of this experience you have not only lost a loyal patron, but I will be expressing my dissatisfaction to all the military persons and Legal professionals I know.

Corey G. Calvano Attorney at Law

893 S. Castell
New Braunfels, Texas 78130
Phone: 830.608.1650
Fax: 1.830.299.3939
Email: [protected]@calvanolaw.com

Good Afternoon,

I recently book a trip through your website that was from beginning to end one of the worst traveling experiences in my life. I understand you do not have anything to do with the hotel and have contacted them, but they need to hear from you to issue the reimbursement for the trip. We checked out after our first night but were told at the front desk by staff we should be reimbursed for the whole time. Our itinerary number is [protected] and the hotel in Sun N Sand.

Another issue we had was with our flight on the way back. The Orbitz site is very misleading as we put our final destination as PHL airport - we booked our flight home to find out that we flew into Newark and had to take a train back to Philadelphia. The airport had no idea of what to do to give us our train ticket and at the station there was no support or kiosk to print any kind of ticket. We asked the United desk as that is who we flew with and they printed us a "voucher" that essentially was just another boarding pass and did nothing to get us on the train but told us they do it all the time and it will work to get on the train...it didn't. The conductor originally let us on the train but was unable to find our reservation and threatened to kick us off the train at the next stop. We called Orbitz on the train and they told us their hands were tied and it was on us to figure out how to get home. That was unacceptable and I would like to be compensated or reimbursed for the time and money we spent working this out.

Thank you for listening to our concerns.

If you need to contact me my number is [protected]

Jaclyn Rieco

First of all I'd like to open with the fact that I know it is the responsibility of the consumer to research the fine print prior to purchasing anything..

However, my dissatisfaction lies in the fact that they have the audacity to name an Insurance Policy on your ticket a "Cancellation Plan". If I die, someone near and dear to me, or I am deathly I'll do you think that I am going to think "oh I'm sure glad I got the cancellation plan for my airline ticket". NO, NO ONE WOULD THINK THAT! When you purchase a cancellation plan for 2 tickets to a destination you think of it as a Just incase I cannot go any longer PLAN! However, Orbitz clearly understands marketing without integrity. I gave them the opportunity to make up for this and in the end they made me wait 3 days to simply tell me that they will do nothing at all, no refund, no reimbursement, not even a $25 Orbitz bucks credit on my account. They clearly think share holder first as they have clearly outsourced their customer service to India. I will NEVER EVER use Orbitz again. I will be sure than anyone and everyone I meet over the span of my life understands my disatisfsction anytime someone mentions traveling around me.

itinerary #[protected]
I book a round trip flight for work travel from Ft Lauderdale to Philadelphia for 4/19 and Philadelphia to Ft Lauderdale for 4/21.
My dad had a heart attack yesterday and he is in a coma. He lives in Massachusetts.
I called Orbitz to cancel my flights and get a refund. The representatives I spoke with throughout the evening would only tell me the same written templates speech of giving me a voucher to be used within a year. No credit back to my company credit card. Even though I paid for the insurance. Plus starting I would have to pay a $200 fee plus another fee in order to get the credit. I was back and forth between Orbitz between 6:47pm to 8:11pm. Every time I asked for a supervisor the reps would tell me know that they will tell me the same thing. At one point I was told by a rep he would get me a supervisor only to be left on hold for a half hour and he never came back on the phone. I have used Orbitz in the past for personal use, however given this situation of the lack of courtesy received I would have to recommend to everyone I know not to use your service. During this stressful time, this was the last thing I needed to deal with and stress out about.

Last April I booked a flight for Last July with American Airlines through Orbitz. I then cancelled my flights through Orbitz because my husband (at the time) had a kidney transplant and could not fly) I received a full credit for the flight to be used for a future flight.

When I was ready to fly again, I attempted to book a flight through Orbitz using the credit on my account. I as informed then that there would be a $200 RE-BOOKING fee charged by the Airlines.

I contacted American Airlines and was told that there was nothing they could do because I had booked a "non-refundable" ticket.

No where on the booking sight does it state that I am booking a non refundable flight. No where on my itinerary either.

After several attempts to get my money back I am turning to you. I am attaching the emailed correspondence for both Orbitz and American Airlines.

This is not a fair policy and I wouldn't be surprised it if weren't illegal as well!

I booked a flight via Orbitz and cancelled it the same day within next few hours. I cancelled my booking and everything seemed fine but then I received a notification from my bank stating that $100 was deducted from my account!
I contacted Orbitz right away and asked what was going on and they said that they did nothing illegal and just charged a cancellation fee. When I cancelled my flight there was noting mentioned about that.
Their rep claimed that all the information was on their website and then said that it was my fault that I did not read it. Horrible site and service!