Orbitz’s earns a 1.5-star rating from 343 reviews, showing that the majority of travelers are dissatisfied with booking experience.
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handling of canceled flight
I bought round trip tickets through Orbitz in early June for June 13 from Colorado to Wisconsin returning on June 30. Two days before the return flight on the 30th, I called Orbitz to let them know I had to cancel that flight. They assured me that I could apply some amount to another flight minus about $150.00. They assured me I would have no trouble.
On July 16th, I called Orbitz to apply what they owed me to another flight on the same airline (United). Though they said they had a record of my calling, they had no record of my canceling the flight. They even got a United person on line too to tell me no way were they giving me credit because I did not cancel within 24 hours. Now I know Orbitz says they record all calls so I am sure they have the recording of my cancellation but I cannot prove it. Why else do they think I was calling two days before the flight if not to cancel it. Anyway, the people were rude, abrupt, abusive and foreign. I will never, never have anything to do with Orbitz again. They should be prosecuted!
hotel booked is under renovation
After reading all the information on all inclusive in Punta Cana and spending hours making a decision, I relied on the information that Orbitz has on their website in booking a trip for my daughter and her friend, only to get a very unhappy call from her that the hotel I booked was under renovation and they were put in another hotel that was very much below par. Orbitz rated the hotel as 4*... Never again will I trust Orbitz on a trip.
orbitz.com ruined my vacation
To everyone out there who use Orbitz.com to make airline / travel arrangements: Beware! Use it at your own risk and do all the legwork before you show up at the airport.
I bought an airline ticket back in February to go from Oakland, CA to Kona, Hi for my vacation in May through Orbitz.com on Aloha Airlines. They charged my credit card for the airline and car rental reservations and I got my confirmation number. Then I went out of U.S. for a few months to visit relatives overseas, and came back not realizing that Aloha airlines had gone out of business while I was away.
I received no notification from Orbitz.com letting me know that my flight that I paid for months ago was cancelled, and I needed to make alternative arrangements to get to Hawaii. Needless to say it was tremendously stressful and nerve wrecking the first day of my vacation when I showed up at the airport, thinking that I had a ticket to fly to Kona and had nothing. I literally scrambled at the airport begging and searching for a last minute ticket that ended up costing me over $1700 in addition to the $500 ticket that I already paid for.
My vacation to Hawaii was completely ruined. When I called Orbitz.com's customer service line and explained to them what happened and asked about the lack of notification on my cancelled flight, the customer service staff's response was: "well, too bad...you should've checked the flight status yourself and KNOW that Aloha Airlines went out of business."
How is it possible that a business like Orbitz.com with such crappy service and such irresponsible business practice stay in business? If Orbitz.com has no problem advertising and selling "available" flight reservations to people, why is it that they can't notify those paid customers when their flights get cancelled? It is not as if Orbitz.com doesn't have my contact information; a simple e-mail from them would have prevented all my scrambling and last minute headaches.
If Orbitz.com can claim that they have no responsibility what-s0-ever to keep me informed of my purchased flight, why do I need them? Why doesn't everyone just contact & purchase the tickets straight from the airlines themselves? What service is Orbitz.com providing us other charge us for bogus flights that don't exist and make us pay more for another ticket?
It truly angers me that I went through Orbitz.com and still had to do so much of my own legwork in order to ensure I have a seat on the plane; it's just wrong. Orbitz.com really needs to step up and take care of the people who book flights and travel arrangements with them and take care of them. From the many posts on this site regarding Orbitz.com, it doesn't seem like my case is an isolated case; plenty of people have complained about its horrible service. From this experience it's safe to say that I will never use Orbitz.com again.
Hi Cwh,
My name is Lynne. I’m a member of the Orbitz Customer Relations Team. Sorry to hear of
this difficult experience. If you'd please email us at socialnetwork@orbitz.com, and include the Orbitz confirmation number; I’ll be happy to investigate further.
Thank you for reaching out.
Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL
You weren't sold a 'bogus' flight. At the time the flight was booked, Aloha Airlines was still flying. Orbitz sends out emails when the airline notifies them that one of your flights is affected by cancellation, time changes, delays, etc. It's up to you to check your email. You act as your own travel agent on travel websites. So, of course you should do your own legwork, or fire yourself and pay a real travel agent.
no service and no refund
I made a group reservation.
March 10th
- They processed the payment by check
- They also left me a voice mail and e-mailed me to say that they couldn't give me the hotel rate that I placed a deposit on.
March 12th
- I canceled the reservation and asked for a refund
April 15th
- I checked on the status of the refund.
April 16th
- The said that it takes 4-6 weeks.
May 7th
- filed a complaint with BBB
May 8th
- received a response from Orbitz saying the hotel just sent the money back and they would be sending the refund in 10 days.
- BBB asked if I wanted to accept this response
May 17
- replied to BBB that I do not accept the response because it's been 10 days and I still haven't received a refund
As you can see, it looks like Orbitz is either hard up for money and doesn't want to let any money go back out the door or they're running some type of scam on customers by baiting and switching prices and then never giving a refund. Out of all the complaints about them that I saw at the Better Business Bureaus, most are about refunds. If I can't find a lawyer to sue for this, I'm going to small claims court.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a vacation package from them that listed the airport I was leaving from as being in San Diego, CA. Not knowing San Diego, I assumed the information was correct. The airport was actually 50 miles north of San Diego, but there was nothing in the web site reservation information that indicated this fact. I could have chosen a closer airport for the same price that left a little later, but didn't because I thought the flight I chose would work. I now have to pay an extra $100 to get to the airport or rebook my flight.
We bought an all inclusive trip to cancun through orbitz for decemeber 2017. Upon reaching cancun, the hotel demanded additional $1440. We called Orbitz and a representative spoke to me and then to hotel and then back to me and told me to pay the amount and that Orbitz will refund it.
Upon coming back to Detroit, we sent the amex bill to Orbitz. Dint hear anything. Called back in April and a lady Tony said she will pay the money back and asked me to fax the amex bill . We blacked out a line (a different one) previously on the bill, but faxed it anyway. They kept us waiting and waiting. Then asked us to fax a complete bill. We did so, two weeks back.
Now they tell us that hotel is refusing to communicate with them so, they wont pay us the money they promissed.
In 11/9 I booked a business trip through ORBITZ I did not end up needing to take. In 7/9 I tried to use the credit but was told it had to be same itinerary. That was about a 30min frustrating conversation. In 12/10 I tried to use credit again but after navigating voicemail and being on hold for 18 min I was disconnected. I tried again 1/11 and was told my money was gone. Over a year, no credit, no tickets too bad. How can they just take my $910 with no compensation? I strongly advise not using ORBITZ or only using them to check prices then book through the airline. At least if your plans change you'll still have something.
If you search for flights from North America to South it is likely that LAN Chile will come up. Often they will be the cheapest or have the best schedule. I am not saying not to use them but please be aware of what is happening to me:
Using Orbitz I purchased a RT Tijuana to Quito on LAN Chile. Two days before the April 28, 2017 departure I received a routine e-mail reminder from Orbitz. I noticed the middle of the three return segments was commencing prior to the first. I would have had to fly Lima to Mexico City prior to flying Quito to Lima. Obviously an impossible schedule and an error that was not there when I purchased the e-ticket more than a month earlier.
I immediately called Orbitz and after a while was told to call back in the morning. I did and they finally told me they had “fixed” the problem by moving the other two segments back one day. I did not want to loose a day of my already short trip but it was too late at that point I was told.
I arrived at the Tijuana airport 2.5 hours early. Aero Mexico was the operator of my LAN flight. Towards the end of the check in process I was told that I had to pay a change fee. I politely protested but agreed to pay it. I got shuffled around to two different windows but neither could process the fee due to LAN being closed on a Saturday. The Aero Mex staff worked very hard to get me on that flight but the clocked ticked down and ultimately they could not let me board.
I returned home to San Diego and called Orbitz. They also could not do anything due to the weekend and told me to call back later. I asked if they could work on rescheduling and they took down some possible dates from me and said they would look into it.
I have been calling them over the past several days, each time having to explain myself and finally getting transferred to the international staff. So far all I have been told is that LAN is denying a refund except for unused taxes. Orbitz has given me a tepid pledge to possibly process a refund but it will take 36 days. A rescheduling seems to be out of the question.
I blame LAN for making the idiotic schedule change but fault Orbitz for not having their computers programmed to catch the error. I blame both for not being available at the critical time when, despite my outbound flight being error free, I was not allowed to board. Everyone lost. My trip was ruined and three segments that day had an empty seat.
It is also very unsettling that neither company was willing to put a person on this fiasco and see it through. I am on my own. Luckily I am fighting this from the comfort of my home and not from some airport hotel in a strange city. This situation could have been a lot worse is what I keep telling myself.
Orbitz prominently promotes their "Price Assurance Guarantee". No mention of any MAJOR exclusion appears in their promoting of this. When you check the very fine print, after several clicks into Customer Service, you find that it applies only to individual bookings and that any and all PACKAGE DEALS are EXCLUDED. Since I assume that such packages are among the major business that Orbitz conducts, they apparently feel free to sucker people in and dump on them when they try to invoke the guarantee. They skate and you're left stuck with their higher rate "package". Check it yourselves. Never again, Orbitz.
Upon scheduling a flight, I clicked on itinerary and got forwarded to a coupon that had nothing to do with the flight. I still cannot get the e-ticket and have paid. The website seems to be filled with everything but the information I went there to purchase a ticket. No clear lines for getting that information, and no phone number to call. Just an email that says they will take time to respond... up to 3 hours which is a long time when you are waiting for information.
I originally purchased a ticket through Orbitz in February. The flight was subsequently cancelled due to the BA strikes (23rd of March). I was originally told a refund would take 6 to 8 weeks. It has now been over 17.
I have spent at least an hour every week since then trying to get someone from the Orbitz call centre to either pass me to someone who can help or offer more clarity as to what the issues are. These calls have involved about 10 different people, all recycling the same messages and no-one actually making any progress.
The responses to date, both by phone and by email, have been hugely disappointing, and I am rightly very irritated at the lack of action taken by their agents or their ability to put me in touch with anyone who can actually help the situation.
Can anyone provide a contact or help in how I may take this forward as I feel I keep on hitting a brick wall.
I made reservations to fly with my significant other in Feb for a May 2nd departure. He decided not to go around April 30th. He had cheated on me... lovely! The first part of my flight was in the US but Iberia was the international carrier. I called American and they separated the ID number on tickets. He went ahead and cancelled the tickets, but I had paid for them. Orbitz allowed him to cancel yet it was on my credit card. The departure date was May 2nd, and they now tell me that I needed to rebook with an Iberian flight by May 2nd. I would be very cautious with Orbitz... to add insult to injury I was on hold for over 3 hours total in trying to make some headway on this. I will never ever use Orbitz again. I hope the female he cheated with has the opportunity to read this and find out what a jerk he is. I was told initially by American that I would lose $275 on the ticket and then Orbitz told me they would charge me $30 to reissue. But now, nothing!
I booked A 3 day stay with Allstate Inn In Lebanon Oh, Through Orbitz It was listed As indoor and Outdoor pool.When we got there to check in, not only was there no Indoor Or Outdoor Pool, the place smelled so bad I could not breath.The place was filthy and run down . I was not going to subject my wife to that enviroment.So instead of having A romantic Valentine weekend with my wife I had To drive another 40 miles to find A suitable hotel.When I called Orbitz to get A refund I was Charged $63.08 For not giving A 24 Hr Cancelation notice.If It was not Faulty Advertized(INDOOR POOL) I would have Stayed For 3 days.
I paid for an All Inclusive (A.I.) package through Orbitz.com (whom I have dealth with numerous times) at the Faro Mazatlan Beach Resort. I printed my "My Itinerary" confirmation from Orbitz, which shows my total package and the "All Inclusive" for this resort. Upon arrival, the Resort, told me we did not pay for All Inclusive, even when I showed them a copy of the Itinerary. It took 3 days before I could get through to Orbitz, who failed to call the hotel or e-mail me back after my first 3 e-mails. On Monday Feb. 11, the resort called Orbitz, and after speaking to a Paige in the vacation Package division, she confirmed to me and the hotel that I did pay for A.I., Faro told Paige to contact their booking division giving her the phone number. Continually checking back with the Resort Staff, they told me they had not been contacted from Orbitz and thus I did not receive any benefits of A.I., not until 9pm Thursday before my departure on Saturday, the Resort offered to give us the wrist bands, I told them it was to late in the week, and that I wanted a refund between the difference, this was ignored as the Supervisor just walked away. I have since been in contact with Orbitz, the disadvantage is that when ever you call you can never speak to the same person, some could be here in the U.S. and others overseas. Today 2/26/08 there is still no satisfaction. I'm very dispointed with Orbitz, and don't believe I'll ever use them again. I'll be putting the word out as much as I can including contacting my Credit Card company to let them know I am not paying this bill!
no tickets, no help, no satisfaction
I purchased airfare on orbitz.com in April 2008 for travel the first week of June. When I got to the end of the online transaction I was told that my only option was paper tickets that they had to be mailed to me. The least expensive way to receive the tickets was first class mail for $23.95. I chose that option--curious as to why it should cost that much for a first class stamp. In any case, when my tickets hadn't arrived two weeks later I called Orbitz. After being put on hold for about 20 minutes I was told wait an additional 10 days for my tickets to arrive. After 8 days--10 days would have been a Sunday--I called Orbitz again. This time I was on the phone for an hour. After speaking to an agent and then that agent's supervisor I was told that since it was US mail there was no tracking and so my only option was to contact US Airways in person and file a lost claim. I was told by the Orbitz supervisor that the $100 would be refunded to me when the original tickets were found or after completion of travel. The Orbitz supervisor even referred to the $100 as a "deposit". I went to my local airport the next day, paid the $100, got travel vouchers for my flight and a receipt for the $100 claim. I called US Airways to find out how I went about having my $100 refunded--at which point I was informed that the $100 claim fee was nonrefundable and that it should have been the responsibility of Orbitz to get my tickets to me. Essentially the tickets weren't lost they were just never received. Now I've paid the fee and have little recourse. I feel that I was swindled by Orbitz.
You cheaped out by having paper tickets sent thru US Mail?
inaccurate tlc text updates
Orbitz sent me a text message saying that my flight was delayed. I changed my plans and showed up at the airport to find that the airline got back on track and was leaving at the previously scheduled time. Even though it was still not leaving for a half hour they said that they could not process my ticket and get me on the plane. Orbitz would not help me get another flight and only offered a $50 voucher towards future business even though I was having to take a red-eye flight that was worth much less than the flight that I paid for. They would take no responsibility for the fact that they advertise this service as what sets them apart from all of their competitors. If I would have bought from anyone else I would not have gotten the text and I would have made my flight.
So, the airline relayed thru their GDS system to Orbitz that they were running late, and that was relayed to you. Then, the airline decides they are going to leave a little quicker at the airport, just, 30 minutes late, but doesn't notify Orbitz, so Orbitz cannot notify you. So, this is Orbitz fault? All airlines tell you to be there a certain amount of time before you SCHEDULED DEPARTURE TIME. You decided that if they were running late, so could you?
refund documentation and blatant ineptness or scam
SERIOUSLY INCREDULOUS and most disconcerting with very little apparent recourse i have been lied to misguided by inept representatives from orbitz over a complete refund for medical issue ona flight to europe. medical documentation was faxed from drs office many times with confirmation numbers orbitz claims they were not receievd and still not recieved or they claim was recieved credit will be issued no credit was issued the story gets worse this has been going on two months. i speak with supervisers, each telling a different story i email business office email orbitz customers relations either there is a scam going on or horrid ineptness. the situation is still not resolved i have contacted bbb and will contact whomeber will look into this it is most unnaceptable. i spend hours on the phone at a time being totally lied to. frankly it is incredulous that this be allowed to continue in this manner this company has much to answer for
When you send in your medical documentation, they then forward it to the airline. It is up to the airline as to whether or not you will be refunded.
did not cancel reservation
Several years ago, I booked a room several months in advance and had to cancel. I followed their procedure, was within the period required to cancel, and everything, but my credit card was still charged for the room.
I was unable to recoup the loss ($150). In fact, it caused my account to overdraw ($35) since I was unaware the reservation had not been canceled as ordered.
Their customer service was extremely unhelpful.
This has bothered me ever since. I will never recommend their services to anyone.
I think you did not read the rules and restriction of your hotel reservation. The hotel have a certain policy in canceling the reservation. Some hotels will charge the guest for full stay even if the check in is 60days from day you canceled the reservation. Most US hotels will only charge $25 if you cancel the res more that 3 days from day of check in. When you are canceling a hotel reservation online, the websites reads the rules on the hotel. I guess you were charge for that amount because you are within the policy of the hotel. I've learn this info because I traveled a lot and booked several hotel resevations.
non refundable policy
I booked travel on Air France through Orbitz to Paris from LAX for $3200. Due to a medical emergency the trip had to be cancelled. I called Air France and they said "no problem" but since I had made the reservation through Orbitz I would have to call them, etc.
For the past three days I have spent hours on the phone trying to resolve this issue to finally learn that Orbitz refused to refund or credit any amount.
This is a "buyer beware" scam organization who I will never use again. This lesson has cost me over $3K which is painful.
In the future I will use their search engine to find flights and hotels but NEVER AGAIN will I ever book anything through this "con artist" group of travel ###.
The service they provide as "the middle" man is of of negative value and surfaces very quickly if you ever have to change anything.
My advise... Avoid at any cost.
When you booked the reservation the airfare goes directly with Air France (shows also on your billing statement.) And before booking the reservation, the website stated the rules and restictions of your ticket. I travel a lot and fly Air France. I think most of Air France tickets are non refundable and non changable (economy class).
terrible experience!
My husband served in Iraq beginning March 2006. During this time we planned to meet in Greece for a vacation after not seeing each other for over 6 months. After hours of research, I found the perfect spot on Rhodes. I made the reservation for the September 2006 trip in May 2006, paying in full 5 months in advance. I discovered the day before leaving for Greece that Orbitz had taken my money and never made the $2200 hotel reservation.
Mistakes happen and I am a very forgiving person. However, I called Orbitz's customer support to resolve the situation, and they were outright hostile to me over the phone, repeatedly disconnected me, and placed me on hold for a total of over 8 hours. I was told that because a partner is used for European reservations, it was not "Orbitz's fault" and that I should have called this partner to confirm, even though I was sent a confirmation email and was never previously directed to additionally confirm or ever given the contact information for this European partner. I was told repeatedly by customer support that the money was just "gone" and there was nothing they could do. Obviously, this is some sort of scam and Orbitz's support method of dealing with it is to try to tie you up on the phone for so long that eventually you give up.
I had to ask my sister and several friends to help me in calling the support line over and over so that we might find someone who would not disconnect us or put us on hold indefinitely. I looked up as many orbitz.com email addresses as I could find via google and sent my story to every one, several times. After continually requesting to speak to a supervisor, we finally got a woman on the phone who was exceptionally rude, but agreed to put us in a different hotel. I asked if I had a choice which one and she angrily replied: 'You are lucky I'm doing this at all - we don't have to do anything for you!'
I requested a confirmation email for this hotel, which stated this was an 'upgrade' from my original reservation. It turns out the "upgrade" hotel was actually considerably less expensive than the hotel I had booked. I accepted this because I didntt want to be sleeping on a park bench: Orbitz put me in the position of having no choice. The resort I paid for was on the beach with half board. The hotel we were redirected to was not on the beach (it was actually several miles from the beach in a non-tourist area) and included 1 meal over 10 days, versus 2 meals a day for 10 days. Due to this, we spent an additional $1400 in meals, rental car, taxis, and beach access fees. I had to take an entire day off work to try to get any sort of response from Orbitz. Even simple courtesy was beyond their fathoming: my husband was travelling on a military flight and could not be reached to communicate the change in plans. Orbitz staff refused to call the original hotel and leave a message telling him the address of the replacement hotel. I paid for the international calls to Greece. We had to pay the additional taxi fee for him to go to the original hotel on one side of the island, then call another cab to go to the replacement hotel.
What should have been a relaxing respite from the war in Iraq Orbitz turned into a nightmare for my husband and me.
A friend suggested that my credit card company might be able to force Orbitz to admit their wrongdoing. I contacted my credit card company who contacted Orbitz. Orbitz replied with a fraudulent statement that I had paid to book a hotel and they had delivered on that reservation.
Based on their 'business as usual' response to my credit card company, I believe this is a scam: they allow you to book the hotel of your choice, planning all along to dump you in a hotel where no one wants to stay and pocket the price difference, or you will give up and pay for a second reservation, allowing them to pocket the entire amount. In my case, the replacement hotel was $70 less a night than the resort I paid for.
I regularly travel for business and I have never been treated in such an egregious manner. This matter has never been resolved in any way. I have attempted to contact Orbitz many times and they have never responded.
another credit card charged and no room booked!
I booked a reservation through Orbitz for the Dubai Palm. (December 26th, 2007) My card was charged but when I arrived at the hotel - no such reservation existed. The hotel said they did have rooms though (After 45 minutes of not being able to contact Orbitz) but it was significantly higher than my original booking. I then had to find another hotel in this country and it was a little more expensive.
Now, the hard part is getting my money back. I had to call 3 times before anyone even followed through with my complaint. On the third time I demanded to speak with a supervisor. This is also costing me a fortune in overseas calls. And what do I get? The India call center and a supervisor I can not even understand. His English was so terrible we ended up exchanging email addresses because we could not understand each other.
After weeks of emails, I sent all the receipts they asked for. And I still have them emailing me that they did not receive any receipts to refund me. By this time I was livid. I sent the same email 3 times attached to the email trail proving I had sent the receipts. I still hear NOTHING. So after 4 days I emailed them asking if they have confirmation of the receipts. Again, I hear nothing for days. My last email told them I was reporting them to the BBB (By the way there are a lot of complaints for Orbitz) and guess what... 2 days later I have my credit. But still I have not heard back from them. They also told me they would compensate me for the price difference but they did not. And that is fine. I will never use them again. I would recommend you not use them either.
Count me in as another victim of the "credit card charged and no room booked" Orbitz fiasco. This happened to me last weekend (Oct. 20, '07) in Birmingham, AL. I got to the Redmond Hotel and they had no record of my reservation despite my credit card payment to Orbitz and subsequent confirmation. I had to wait 30 minutes while the mess was cleared up (the hotel clerk finally called Orbitz and got the confirmation that way - despite the Orbitz print out that I presented). Thankfully, the hotel was not sold out or I would have been totally out of a room. My email complaints to Orbitz in the aftermath have yielded the exact same form letter twice (in the same thread!). Traveler beware. Skip Orbitz.
When you book a hotel reservation on Orbitz.com a confiramtion was sent to the hotel. I believe orbitz provide system/tool to the hotel so hotel will be able to see all reservations booked with orbitz. Hotel also used this tool to put their inventories and about the hotel.
I had a terrible experience with Orbitz. They charges my credit card without providing service then told me it will take 3-5 days to resolve. In the meantime I was unable to use my credit card and hence could not travel during my vacation. I was willing to pay at time of booking as specified in their terms provided that confirmation for travel and accommodation were also received. If no confirmation is possible then how can they expect to chrage you. DISGRACEFUL, i cannot understand how this is allowed in th US. i will never use them again and will let everyone in the world know!
terrible customer service!
I purchased a Hotel & Flight pkg. to chicago through Orbitz. After my purchase I wanted to make sure I made it to & from the hotel and airport so I also booked a shuttle from the airport to the hotel for $27 and from the hotel to the airport for $27 which was offered under my package when I signed on to my account. When I contacted the shuttle for confirmation on the returning shuttle because of my early morning flight 5:45am I was told orbitz should have never let me book that early of a shuttle for $27 it would be $140.00 and be service for 10 that early in the morning. when I asked at the hotel about the early morning cab to the airport I was told that the early shuttle purchases had been an issue with orbitz for sometime and I needed to get a refund from orbitz! Clearly I had to make other arrangements for a cab which cost me additional $40.00 for return to the airport. When I contacted orbitz for refund which the shuttle company & hotel told me to do, Orbitz gave me the run around first they said I needed to contact the shuttle place for a refund, I said that was not what the shuttle company said, so then I was told it was a non-refundable voucher and now they refuse to return any of my emails, how can something I couldn't possibly use be non-refundable? Now Orbitz headquarters is located right in Chicago and clearly knows how the shuttles run and knew they were just pocketing my money and leaving me stuck at my hotel which I didn't want to happen (reason for purchase). They also misrepresented the hotel I stayed at, I had to purchase internet the gym was only open certain hours the restaurant was under construction and so were other floors of the hotel as well as a bldg behind the hotel. The hotel did take great care of me it was orbitz that failed me this trip.
The complaint has been investigated and resolved to the customer’s satisfaction.
charge account 5 times, no nsf refund!
Well now lets see... This complaint is a little old because I did not know about this site at that time but I see that some satisfaction comes to those who write a complaint, so here goes. I ordered a flight from Houston to Sitka for a friend of mine and Orbitz charged my checking Mastercard 5 times for the transaction. This transaction put a 2300. overdraft in my checking account. After they investigated they found that indeed it was a computer glitch on their part. I called several times and had to talk to a different person everytime because they cold not put me thru to the same person... Any way after 6 days I was refunded for the price of the 4 extra tickets. This was all fine and good however, with a 2300.00 overdraft in my account for 6 days many other checks were returned. My bank sent them and faxed them information to show the overdraft fees and they amounted to 300.00. I had to finally give this one to the Almighty because I did not want to suffer a stroke. Since then I receive many offers from them and return them telling them I will use their services if they refund my money... The last time I heard anything was last year. If you have to call them get ready to explain over and over and then wait while they research it...
fraud/ lie about a hotel
There was no customer service/ receptionist at the hotel. Hotel marked as 3 stars, but hotel is not even a star (Check out you by renting room 107). You pen the window- there is a huge wall so you can’t see anything! (We found a number and a guy name Robert answered- he told me the key to the room in the blue box. When we called orbitz customer service- they tried to contact the hotel and Orbitz could not contact the Hotel either! So - me and my girlfriend waited 4 hours outside of the hotel /don’t know what to do! Orbitz suggested rent another hotel -but i have to pay from my pocket! Because --orbitz manager will contact me next day and they cannot do anything about it.
(((Flight + hotel + car package reservation
Orbitz package record locator: KE5BW3
Flight reservation
Orbitz record locator:
AP1101012PHVFNUR )))))
My original vacation package deal is $1215.00.
I had to pay another $446.00 for hotel and we both stayed inside the hotel (Because we both got sick and frustrated) -- Nice vacation by ORBITZ!
I know – my writing to this company won’t change a thing! Orbitz will be doing there business anyway! People like me will suffer from this kind of lie and cheating!
I have made a reservation and have not been e mailed to conirm the reservetion.
my orbitz locator number is AP110101M6Z5WLMG.
This was for a non-stop flight for September 21, 2008
depart at 8:30am and arive at San Juan at2;21
returning October 3, 2008 departingfrom Sanjuan at 3:02pm
ariving at Chicago 7:17pm.
please confirm with e-mail to N111254@yahoo.com
fraud and cheating!
My mother and I booked a vacation package with hotel, tours and transport from and to the hotel in Mexico City. Orbitz charged $90.00 for two people to be picked up at the airport to hotel and vice versa. For $90.00 I expected some privacy, and at least a comfortable ride and dated motor vehicle. Instead, we were packed into a van with three other travelers. The van was a 1999 make. The seats were torn and the seat belts in the back inoperable. The driver was a nice guy, I'm not knocking him, but for $90.00! this is outrageous. What made it worse, was the drive back to the airport. This time, we were picked up in an old Toyota, four seater that was worn. The dash board cloth was split and dirty. The chairs old and worn and we had to put in some of our luggage (we only had four pieces) in the back seat. I took the front seat, like a family member to the driver. My mother in the back. This was totally outrageous. For $90.00 we got a $10.00 ride! I complained to Orbitz, but all they tell me is that they have to contact the vendor to work out the "complaint." I have used Orbitz on many, many occasions, but this is totally unacceptable. I am egging myself to go directly to YouTube and make this into a revolution for accountability. The overcharge is seemingly industry practice. It would have been better to simply trust instinct and take a cab directly from the airport.
Outraged! and OVERCHARGED!
Orbitz don't own that shuttle service and i believe the shuttle service vendor are the one posting their info on orbitz.com
inconvenient website, worthless service!
I have spent over $3,000 this summer on various trips with Orbitz and will NEVER use them again. Aside from there inconvenient website in which you can only book a vacation, hotel reservation, or plan tickets for a maximum of 4 people, there customer service representatives are worthless!
Orbitz's customer service call centers are scattered throughout the world in different countries which should be a good thing, but for Orbitz who does not know how to run a consumer friendly company has turned it into a chaotic mess! They have not only insulted every American who uses their site but every American who's lost a job because the company wanted their profits to be a priority over their customer service. The least they could do is use people (or countries) with some type of universal communication skills! Orbitz agents are not "understandable" and are not able to communicate under any other situation than looking at a computer screen and reading off information that I could have done myself. They are a worthless third party expense that is unnecessary!
The following was my latest (and final) experience with Orbitz customer service:
I had purchased a plan ticket for my daughters friend so that he could fly out to see her then drive her back from Idaho to Iowa from her summer internship. 3 hours prior to his flight leaving, we had found out that his flight was delay 2 hours which meant he would miss his connecting flight in Minnesota. I contacted Orbitz customer service to see if they could get him on a different flight (should be simple!).
The first customer service representative started out by asking a series of questions in order to get the information needed to bring up my account. He then said he'd have to contact the airlines and he was going to put me on hold... 10 minutes later after listing to the same music over and over... I was put back into the call queue and a different representative answered. I then had to start all over by answering the series of questions and of course this person had to put me on hold to contact the airlines. I was then (as before) put back into the call queue when the third representative introduced herself I became very upset. I stated I would not repeat the same information a third time but gave her my name and told her I expected to be connected to the person who had been helping me previously. I told her the situation I just described and she stated that the other Orbitz representative is most likely in another country and she could not reach them! I told her how I felt and that I wanted to speak to her manager. She said that was not possible and she could help me. I stated she could not and "demanded" I speak to someone in charge. She put me on hold and I waited 15 - 20 minutes this time. A woman answered stating she was from a different location and asked me what my Orbitz customer number was. At this point I was not about to repeat the information I had already repeated 4 times!
At this point as you can imagine I was extremely irritated and demanded some compensation. She said she would give me a voucher for $25 on my next Orbitz trip! Like I'm EVER going to use Orbitz again! This was all they could do for me.
It all comes down to Orbitz not being able to service their customers. Not only do they give their customer the "run around" they finalize the situation by insulting the people who pay their wages, the customer! I have to wonder what business they are really in.
In the time I spent on the phone just trying to 'talk' to someone (not even getting answers to my questions) the flight had been delayed a third time and it was too late to get another flight as because by now all the flights from the Des Moines, IA airport were over for the evening!
I have not received any word from Orbitz - no surprise!
credit card charged for hotel & room this consumer never received
Please read on and you will see that I booked and paid for a suite in January 2007 for a trip to Toronto in June 2007. I did not get the hotel nor the room that I paid for. The trip was a total waste and I had to turn around and drive home. When I attempt to get some resolve, Orbitz just keeps giving me the run around and is not communicating with me other than the same automated message to my request for a refund everytime I contact them. Something very fishy is going on with Orbitz. It appears they practice unethical and illegal business practices (i.e., fraud). Any assistance would be greatly appreciated. Thank you. READ ON FOR THE FULL STORY:
(Saturday June 23rd, 2007, Orbitz reply to my request on this date)
Dear Colleen,
Thank you for contacting Orbitz.
With regards to your query, after a guest checks out of a hotel, they
are sent and e-mail from Orbitz asking them to complete a survey on the
hotel. The guest has 90 days to submit the survey.
If have not received a survey, you may revert with your feedback with
regards to the hotel and we will forward it to the appropriate
department.
Please note, Orbitz periodically sends out e-mails after a guest checks
out of a hotel asking them to complete a survey on the hotel. The guest
has 90 days to submit the survey. If you do not received a survey, you may revert with your feedback with regards to the hotel and we will forward it to the appropriate department.
We value you as a customer and look forward to serving you again in the future.
Sincerely,
Lisa
OrbitzTLC
www.Orbitz.com
Orbitz - The faster, easier way to find the trip you want.
Original Message Follows:
In January 2007 we booked a suite at the Town Inn Suites in Toronto for Friday June 22 for three nights. The suite was to have a king bed, a separate living room area and a full kitchenette. The morning of the 22 I called the Town Inn Suites to further inquire about other amenities such as toasters, and the like as we intended to bring some food with us and take full advantage of the suite. We were never told that there was a problem with the rooms. We were told everything is
fine and "we look forward to seeing you". When we arrived we were told the room was not available due to water damage. They then made arrangements to send us to the Bond Hotel. We were told that it would be same except that the Bond did not have a pool. We accepted. When we
arrived at the Bond we were told that they do not have suites, only rooms with twin beds in them. No kitchen, no king beds, no living room area, nothing. It was late, we were tired and we took the room for one night. The beds were horrible, and the room was very tiny. The offered to give us an upgrade, which turned out to be a room with three small beds, not two!
We were lied to as to the compatibility between the two hotels. We had brought food with us since we thought we would have a kitchen area, all that was lost. Our weekend was ruined. We are requesting a full Refund, as we did not receive anything we paid for. We have documentation from both hotels to confirm our situation. The manager at the Town Inn Suites is Mila Campian, she is will aware of how we feel about this.
Colleen Walker Orbitz record locator XC7259.
(Thursday, June 28, 2007, Orbitz reply to my request on this date)
Dear Colleen,
Thank you for contacting Orbitz.
In response to your query, we have already forwarded your hotel complaint to the appropriate department.
Please note that, after you check out of a hotel, you are sent an e-mail from Orbitz (following Thursday) asking you to complete a survey on the hotel. You have 90 days to submit the survey.
We value you as a customer and look forward to serving you again in the future.
Sincerely,
Gerrard
OrbitzTLC
www.Orbitz.com
Orbitz - The faster, easier way to find the trip you want.
Original Message Follows:
Dear Lisa -
I have not yet received the survey from Orbitz that you had indicated would come in order to move this matter forward. I need some resolve as this was costly and I was not in anyway provided the room I had ordered and for which was confirmed via Orbitz and the hotel itself that I was to receive. Thus, making this experience/trip a total bust and needing to return home the following morning after suffering one miserable night in that alternative hotel. Please revert to my feedback with regards to the hotel and forward it to the appropriate department. Please confirm they are in receipt of it once it has been done. Should they need to speak with me personally, my home number is XXX-XXX-XXXX. Thanking you in advance for your prompt attention. Sincerely, Colleen Walker
OrbitzTLCService wrote:
Dear Colleen, Thank you for contacting Orbitz. With regards to your query, after a guest checks out of a hotel, they are sent and e-mail from Orbitz asking them to complete a survey on the hotel. The guest has 90 days to submit the survey. If have not received a survey, you may
revert with your feedback with regards to the hotel and we will forward it to the appropriate department. Please note, Orbitz periodically sends out e-mails after a guest checks out of a hotel asking them to complete a survey on the hotel. The guest has 90 days to submit the survey. If you do not received a survey, you may revert with your feedback with regards to the hotel and we will forward it to the appropriate department. We value you as a customer and look forward to serving you again in the future. Sincerely, Lisa OrbitzTLC www.Orbitz.com Orbitz - The faster, easier way to find the trip you want.
Original Message Follows: In January
2007 we booked a suite at the Town Inn Suites in Toronto for Friday June 22 for three nights. The suite was to have a king bed, a separate Living room area and a full kitchenette. The morning of the 22 I called the Town Inn Suites to further inquire about other amenities such as toasters, and the like as we intended to bring some food with us and take full advantage of the suite. We were never told that there was a problem with the rooms. We were told everything is fine and "we look
forward to seeing you". When we arrived we were told the room was not available due to water damage. They then made arrangements to send us to the Bond Hotel. We were told that it would be same except that the Bond did not have a pool. We accepted. When we arrived at the Bond we were told that they do not have suites, only rooms with twin beds in them. No kitchen, no king beds, no living room area, nothing. It was late, we were tired and we took the room for one night. The beds were horrible, and the room was very tiny. The offered to give us an upgrade, which
turned out to be a room with three small beds, not two! We were lied to as to the compatibility between the two hotels. We had brought food with us since we thought we would have a kitchen area, all that was lost. Our weekend was ruined. We are requesting a full refund, as we did
not receive anything we paid for. We have documentation from both hotels to confirm our situation. The manager at the Town Inn Suites is Mila Campian, she is will aware of how we feel about this. Here, this is the first time we have used Orbitz and most likely the last. Awaiting your reply. Colleen Walker Orbitz record locator XC7259.
Your Hotel Confirmation (Received this confirmation from Orbitz on January 12, 2007)…that I had booked the following suite of which I did not get upon arriving in Toronto).
Hello Colleen,
Thanks for booking on Orbitz. This e-mail confirms your hotel reservation .
Please review the cancellation policy and other details of this reservation in the "My Trips" section on the Orbitz site. If you have any questions, you can e-mail us.
Access your account and trip details online with this temporary password: zdRK3cXYErZA
See sign-in instructions below.
Hotel Information
Trip name: Toronto 6/22/07
Orbitz record locator: XC7259
Guest name: Colleen Walker
Hotel name: Town Inn Suites
Address:
620 Church Street
Toronto, ON M4Y2G2
Phone number: [protected]
Check-in date: Fri, Jun 22, 2007
Check-out date: Mon, Jun 25, 2007
Total number of guests: 2
Total number of rooms: 1 room
Executive King Suite - 1 king bed and 1 sofa bed
Rate description: OrbitzSaver - Buy Now and Save!
Average rate per night: $140.51
Amount charged to your credit card: $488.32
Unless otherwise specified, all costs are provided in US dollars.
Cancellation:
Cancellations or changes more than 1 day prior to 4:00 pm local hotel time on the day of arrival are subject to a $25 charge. Cancellations or changes within 1 day prior to 4:00 pm local hotel time on the day of arrival are subject to a charge equal to room and tax for the first night. Cancellations or changes after 4:00 pm local hotel time on the day of arrival are subject to a 100% charge. We are sorry but refunds are not available for early check-out. The hotel is not authorized to make an exception to this policy.
We represent The Infantry hotel in Bangalore, India We are trying to submit the filled up form for tying up with Orbitz, but it is not getting submitted. Please advice.
Contact person: Pradeep Shrivastava
email: gmsales@theinfantryhotel.com
credit card charged, no hotel room booked!
Re: Orbitz
This is Amit Datta. I am very upset and very dis-satisfied/unhappy with your service. As you may see the confirmation number "ATGYW5" so like every one else I assumed that all must be confirmed. When I tried to check in at the hotel there was nothing confirmed for me under my name. To my surprise when I asked the Hotel The Santa Cruz Beach Inn manager (NICK) he confirmed that You guys (ORBITZ) failed to send in the confirmation and on top of that the HOTEL The Santa Cruz Beach Inn was sold out.
Here I am standing in the Lobby with my whole family my wife and 3 yr old and 4 months old KID. What I was supposed to do at that time. But still thinking positive I called orbitz on the toll free number. But the customer Rep that I got never spoke good english and I think he very well had hard time understanding it too, I was trying to explain him what happened but this Person told me that he has refunded my money and he can not do noting more in this and transfered me to sales who told me that they rare not able to help me and transfered me to customer service it actually happened for 5-6 time when both kept me transferring me to one another. St thst time i was completely frustrated as I was in the town do not know any one and no place to stay as the majority of the hotels were sold out, no vacancy what so ever anf my children were crying, but despite of my explaining this problem to the ORBITZ staff no one care less about it, no one seemed to know what to do. This whole scene went for more that 3 hrs when after I got hold of 16 or 17 different operator "Autin" #67535 who tried to find me a hotel but could not find.
So orbitz could not help me at all so out of my frustration I myself picked up the yellow book that I had to borrow from the Local Resident and started making calls and had to find a room by my self.
As there was no hotel room present the one I got was way out of my BUDGET, I got room In BEST WESTERN-ALL SUITES INN on OCEAN St., Santa Cruz. It cost me $200. As I was not in position to return and family was tired and no help from ORBITZ did not want to stand by me I was forced to Book that room out of desperation and left with no choice.
If this is what I had to do why did I booked with you guys initially. You people need to be a tool not a problem but a solution but you guys did prove yourself wrong very wrong.
Because of the frustration and harassment I went through I deserve a fair compensation. I recommend that you guys [orbitz] must take over the expenses that I paid ($200, I have the receipt) to stay over night as Orbitz failed to reserve the PROMISED room/reservation for that night. Orbitz must also offer me a free week-end getaway to some place Like Las-Vegas etc to make up for the discomfort and harassment that me & my family went through because of Orbitz poor performance.
AMIT DATTA
--------------------------------------------------------------------------------
Date: Fri, 18 May 2007 03:45:04 -0500
From: [protected]@orbitz.com
To: [protected]@hotmail.com
Subject: Hotel Reservation Confirmation
Your Hotel Confirmation
Hello Amit,
Thanks for booking on Orbitz. This e-mail confirms your hotel reservation .
Please review the cancellation policy and other details of this reservation in the "My Trips" section on the Orbitz site. If you have any questions, you can e-mail us.
Access your account and trip details online with this temporary password: QaqmVXgp5nVg
See sign-in instructions below.
Hotel Information
Trip name: Santa Cruz 5/19/07
Orbitz record locator: ATGYW5
Guest name: Amit Datta
Hotel name: The Santa Cruz Beach Inn
Address:
600 Riverside Ave.
Santa Cruz, CA 95060
Phone number: [protected]
Check-in date: Sat, May 19, 2007
Check-out date: Sun, May 20, 2007
Total number of guests: 1
Total number of rooms: 1 room
Standard room - 2 queen bed
Rate description: Low Price Guarantee room/rate
Average rate per night: $119.04
Amount charged to your credit card: $134.99
Unless otherwise specified, all costs are provided in US dollars.
Cancellation:
Cancellations or changes more than 2 days prior to 12:01 am local hotel time on the day of arrival are subject to a $25 charge. Cancellations or changes within 2 days prior to 12:01 am local hotel time on the day of arrival are subject to a charge equal to room and tax for the first night. Cancellations or changes after 12:01 am local hotel time on the day of arrival are subject to a 100% charge. We are sorry but refunds are not available for early check-out. The hotel is not authorized to make an exception to this policy.
Sign-in instructions
We have created a temporary password that will allow you to access your account and trip information.
There are two ways to access your account with that password:
Click on the following link, and you will be automatically logged in with the temporary password:
&oe_id=HTLRESPURC&WT.dcsvid=[protected]&WT.mc_ev=emailclick">https://www.orbitz.com/Secure/...
Go to the sign-in page: https://www.orbitz.com/App/RequiredLogin Enter your member ID (e-mail address), and cut and paste the following temporary password into the password field: QaqmVXgp5nVg
After logging in, you will be prompted to create a new password. Once you've changed your password you can:
access your booked trips
print and e-mail your itineraries
view and change your seats (if available)
change or cancel your reservations
set up OrbitzTLCSM Alerts to receive updates on flight delays and cancellations by mobile phone.
Thank you for choosing Orbitz.
Enjoy your trip!
OrbitzTLC Team
P.S. Need an answer? Check out our Customer Service section.
May 18, 2007
This purchase is subject to our Privacy Policy and our Terms and Conditions.
Billing Information
Please note: you will see separate charges for this purchase totaling the purchase amount.
Credit card holder's name: Amit Datta
Credit card type: American Express
Credit card number: xxxxxxxxxxx1008
Address:
5718 Tevlin Ln
Stockton, CA 95210
United States
E-Mail:
[protected]@hotmail.com
Great rates
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Orbitz extras
New! Look up your itinerary and flight status on your mobile phone at mobile.orbitz.com. Check out OrbitzTLC for the latest travel news, tips and resources for planning your trip. Get the latest travel deals, including airfare sales and hotel offers, by e-mail. Sign up now.
We have booked flights to San Jose Costa Rica on Nov.12/2013.
travel insurance plan 1443 policy #IBORB22606098
travel insurance plan 2395 policy #IBORB46343428
travel insurance plan 2395 policy #IBORB21019208
Please explain the charges made on our Visa. I understand the exchange on the quoted price, but what are the other 3 charges?
The ones for $38.69, $77.38, and $96.73. It looks to me like you are charging us for something that is over and above what is on our bookings. We were not aware it would be in US funds either. Please clarify. Either email me or my phone # is [protected] We live in Ponoka, Alberta. Canada Mrs. Carole Jagt
please confirm my flight. I hit the wrong button on my ipad so did not get to see the results. I always se orbitz with no problems. can you get back to me. Robert m. Edens Dfw to dsm
I booked one flight through Orbitz. I made a mistake by booking the last search I did (which was for the following day) instead of the last "SAVED" search. I called customer service immediately who informed me that he could simply offer me a "courtesy cancellation" which would be back on my card within 5 days. During our discussion, I was talking to him about the flights that I had actually intended to book, which I didn't even think he was paying attention to. I get off the phone with him and proceed to quickly make the reservations I had originally intended. The flight home I didn't even book thru Orbitz - I booked it straight thru the Airline. I try to book my hotel but they're telling me that my card isn't working. I check my bank and I have 6, yes SIX! pending transactions: the $663 that would be eventually "courtesy cancelled", $319 (which appears to be the flight that I decided to book straight thru the airline, but Orbitz booked it), another for $318.40, plus three random $2 transactions. Now the flights I booked thru the airline have already posted - not pending, posted. So those are all linked to Orbitz. I only had one transaction with them and they charged me 4 times, plus their $2 fees.
They keep telling me to wait 5 days but my kids and I are leaving in 3 days and I can't reserve a hotel until all these pending transactions fall off!
After calling 4 different times to figure these charges out (which was another nightmare because they all gave me different information and kept blaming the airline) and reviewing others' problems, I seriously doubt that the charges will "fall off" like regular pending charges. I'm betting they'll just end up as a posted charge and I'll never get any money back. So if it's not in there by the time our flight's supposed to take off, I have to reschedule our vacation since we dont' have anywhere to stay. Which of course means that I will have to cancel another flight with them. Super. I was so looking forward to spending some time with the kids...
Another agent I spoke with asked why he didn't just give me a credit that I could use to book my correct flights with (At least I think that's what she said. I could hardly understand her.)
And I'm telling everyone I know what has happened to my family vacation. I can't change my scheduled work vacation days at this point so now they're wasted. If I ever do get any of that money back, I won't be able to take the kids anywhere.
Thanks a lot Orbitz.
I need to speak to someone with Orbitz I had a charge on my credit card for 41.94 Thia was not on the print out for the flights that I booked.
HELLO IAM WRITTING BECAUSE THIS MORNING I DID A RESERVATION WITH YOU COMPANY AND
THE RATE WAS $56.00 AND WHEN I CALL THE COSTUMER SERVICE WAS A DIFFERNT PRICE$66.66
I DIDNT PAY ATTENTION BUT IT SHOUDNT BE IF YOU PUT A PRICE IN THE INTERNET THATS THE PRICE THE I SHOULD PAID PLEASE LOOK INTO THIS PROBLEM . NOW I WENT TO CHECK MY CREDIT CARD AND THEY CHARGE ME 3 X $2.00=$6.00 THEY NEVER TELL ME THERE WAS AND ADDITIONAL PRICE AND IF THEY DO THEY SHOULD TELL THAT TO THE COSTUMERS SO NOW I WAS LOOKING FOR THE LOW PRICE ROOM AND I END WITH A $80.49 ROOM . AND I DID EVERITHING THE SAME DAY .
PLEASE I NEED HELP BECAUSE I DONT UNDERSTAND .
THANK YOU
CECILIA YNDART
[protected] WORK
[protected]
ORBITZ RECORD LOCATOR:Y8G8FX
January 27 2008 Time 6-07pm
Two hours ago my wife called to make reservations at 60 Roper Mountain Road Days Inn Greenville, SC. She asked for two (2) rooms with four (4) adults. After getting all the information credit card no. address,and ect. the lady on the phone said we only have one (1) room. My wife said she did not want the one room. The lady on the phone asked "do you want to cancel? My wife says yes. When we got our Hotel confirmation and cancellation it had printed on it one (1) room with two (2) adults. This is not what we asked for. It is my understanding we will be charged $25.00 for a cancellation fee. The lady on the phone said all our money would be refunded. The rep. from Orbitz made a mistake in making our reservations for one room and two adults because we did not ask for this. This e-mail is to confirm that we will not be charged for this mistake.
Waiting to hear from you
Olen Lovette
I PASS NO MORE ORBITZ FOR ME
I QUIT TRYING TO UNDERSTAND WHAT IT IS YOU WANT . I SIGNED IN WITH ORBITZ BEFORE AND HAD A VIABLE PASSWORD, NOW IT DOESN'T WORK FOR YOU . 99BB4
your process for finding password is ttttttttttooooooooooooooooooooooooooooooooooooo lomg
Date = [protected]:03:48
Name = mohammad islam
Address = 949 westmeade drive
City = chesterfield
St = MO
Zip = 63005
Country = United States
Email = saidul3@gmail.com
Home phone = [protected]
Work phone = [protected]
Company Name = orbitz,LLC
Company Contact =
Company Address =
City =
State/Prov =
Zip2 =
Country = United States
Company phone =
Incident = i have called Orbitz customer support and bought a vacation deal.Sales rep. was nice guy and he gave me a deal Flight+car+ 4 star hotel deal. Going from aint Louis to Clearwater Beach. I was going to surprise my girlfriend with a nice short vacation! I paid $1215.00 for 3 days vacation. We have reached Florida(TPA) airport and got our rental car. We found the hotel at Bellair Beach! The hotel have a tiny room and you open the window- there is a huge behind it. Room number was 107.when i bought this deal- i was told hotel is 4 star and i will get my oceanview room.Hotel is not even 1 star! sOMEHOW IN oRBITZ WEBSITE THEY HAVE MARKED THIS HOTEL AS 3 star ! that is a harrasment for customer! Also there were nobody at the office and office was locked! i was told by the hotel earlier that the key will be in the blue box and i need to pick the key from there.we have called orbitz 3 times(Already exausted) and orbitz tried to contact hotel front dek- after a while orbitz told me ' sorry there is nobody is answering the phone and let me transfer you(me) to the sales department so you can reserve another hotel for the night.Customer service from orbitz told me i have to pay another $802.00 for a hotel nearby and they cannot do anything about it! i have 200 dollars in my pocket that time. Me and my girlfriend called different hotel and got a room-she paid for it! (costs us 446.00 dollars for 3 nights)and the day is over already !10pm..Next day orbitz customer service manager was supposed to call me about this issue, no one called.This a BIG lie to the customer who does not have any idea about a new place.finally me and my girlfriend both got sick and here i am---writing this story!
Damage Resulting = we are both frasteted and bought some medicine and sitting in the hotel room! I have spent 1215 +446 dollar for this nice sitting in the hotel room vacation! we got sick by waiting 4 hours outside of the hotel Bellair Beach club hotel and waiting for someone to give us a hotel?
Orbitz record locator:
AP1101012PHVFNUR
Orbitz package record locator: KE5BW3
Contact me = N
watch out for scam!
I went to book hotel rooms for a vacation. I marked that I wanted two rooms for two nights and clicked to get rates. Looking at the rates I went ahead and booked. Then when I got the itinerary I saw that I had 1 room for all 5 people! I went back to the original screen and it was clearly marked for 2 rooms for 5 people. Since it was incorrect I cancelled...
Read full review of Orbitz and 24 commentsflight confirmation errors
On December 23, 2006, my husband and I were at the Philadelphia Airport to board our flight from Philadelphia to San Juan for our honeymoon. From San Juan, we were supposed to pick up a connecting flight to Tortola. Then from Tortola we were supposed to pick up our last connecting flight to our final destination, Antigua. When we arrived at the U.S. Airways ticket counter we were told that our seats were not confirmed for the connecting flights therefore they could not let us board our flight to San Juan. I showed them my itinerary from Orbtiz which showed that our flights were confirmed and explained that I even spoke to a customer service representative from Orbitz who told me that the seats were confirmed. The U.S. Airways ticket agent said that Orbtiz never confirmed our seats on the connecting flights which meant that the seats were no longer available. When I asked what to do the ticket agent told me to call Orbitz. We stepped out of line and I immediately called the Orbitz customer service number. The representative could not help me and kept telling me that his computer showed that the flights were confirmed. I responded that the U.S. Airways ticket agent printed us a flight sheet that showed that we were not on the connecting flights. The Orbtiz customer service representative then asked to speak to a ticket agent from U.S. Airways. I walked back to the ticket counter and explained our situation to another agent. She said that they are not allowed to use customer’s cell phones and she said that Orbitz would not be able to help her anyway. I then disconnected my phone call from the Orbitz customer service representative. The U.S. Airways ticket agent was able to arrange for us to fly out the next day, December 24, 2006. She put us on a flight from Philadelphia to San Juan with a connecting flight from San Juan to Antigua. We then checked into the Sheraton Suites Philadelphia Airport since we live over an hour away from the airport and our ride had already left.
Once I returned from our honeymoon, I tried to contact Orbitz on several occasions. I was put on hold for 30 minutes even up to an hour each time I called. On January 15, 2007, I called the Orbitz customer service line and explained the situation to a customer service representative. He told me to call the airlines. I called Liat and Caribbean Sun and representatives from both airlines stated that Orbitz would be responsible for compensation since it was their error.
Due to careless errors made by Orbitz, we lost one night from our honeymoon – a night that we can never make up and our travel experience was ruined. We also lost money from our accommodations in Antigua since we did not arrive on Saturday as expected. Orbitz has not responded to any communication made to them.
No sense of integrity felt by me while dealing with this provider. Single room publicized on the web site but when went for it got the wrong one, far away from the one in the image. Customer service could not do anything but keep telling sorry. Meanwhile booked with a wholly different site known as theholidayhotels.com Since then making all of my booking with them. They have a network of less costly but quality resorts which sometimes could not be found on site like Orbitz. Orbitz ought to be following their path of work.
Hi, HppyHrss,
This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience
so that we can address the issue. Please email us at socialnetwork@orbitz.com. Please use my name in the subject line, so
that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations
We booked with Orbitz two months before our trip and had a copy of the schedule which Orbitz sent us. When we got into Honolulu to catch a connecting flight to the big island we were told that we did not have a reservation. Luckily, United Airlines booked us on the next flight out but we had to wait several hours to catch that flight. No explanation from Orbitz. Very upsetting experience.
I'm a college student from austin texas who when gets a chance loves to travel. This recent spring break '07, I along with a few friends, arranged a RT flight to NY, New York threw Orbitz. The trip was going well, too good to be true. On the third night into our five day stay, ol' mother nature shed some eight inches of snow on the city. It was an odd change of weather 68 degrees by day 25 by night. The unusual storm went as fast as it came. The temperature rose as fast as it fell and then rose and fell again. If you come from austin texas you are familiar with this, flip-flop weather, it doesn't snow that often and is short lived if it does. It snowed all night melted into slush the next day than refroze over night, making roads the next morning very unsafe. The snow storm also put a freeze on all flights in the NY area due to, well you know. We didn't take the delay so hard and made the most of our extra time. One day was lost rescheduling new flights and finding a place to stay. We all wanted to get back home by saturday to get ready for school, instead studies will wait until tuesday. But what kid is in a hurry to get back to school. Orbitz arranged for us to depart 6am tuesday out of Queens. 60 dollars less to my name for the cabby we arrive an hour 15 early at Queens airport. Waited forever in line to be informed by the lady behind the counter that we didn't have any reservation. I 'm not Indian but by the e-mail conformation print out i indeed had a reservation. I'm apathetically told sorry, step aside call orbitz and see went wrong. I also don't have out of state phone service costing me a dollar a minute to use my cell phone. On average the wait for orbitz to take your call was about 30 minutes than another 15 or so to process your reservation. After the 30 dollar wait they tell me they goofed and after another 30 dollars of waiting they "have book" me on the next available flight which so happens to be out of New Jersy 14 hours later. I'm feeling sick for home and never a happy person after I'm told to get along for 14 hours and find a way to New Jersey at 7am if I want to get home. Orbitz make royal error, pay cabby 90 dollars and go straight to Jersey. I had to much fun to let this get to me. Took it as a chance to get some more awesome NY food. 60 to queens, 150 talk time, 90 to jersey, 300 dollars I'm down for the orbitz detour. 14 hours later I get to jersey and dejavu with the counter clerk. Orbitz almost got it right this time they reserved me a seat but forgot to clear the airline charges. The airline gave me the same lack of concern I got in queens told me to step aside and call orbitz. 45 minutes of waiting to fix the problem remember 45 min. equals 45 dollars. orbitz continues to undo my good mood from the vacation. 45 minutes is cutting it close to take off. I'm worried and they still can't resolve the error. 5 minutes before take off 55 dollars donated to my phone company they give me the ticket. I have contacted orbitz for compensation and the best they could do was a 100 coupon/ voucher for my business. That covers my taxi ride to jersey. 400 dollar less in my pocket thanks to orbitz!
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People call about their flights all the time, to see if the airline did a schedule change. To ask about how much it would cost to change the dates and times, etc. And, they advise that the call MAY be recorded for training purposes. They never said they recorded every call.