Outback Steakhouse
Reviews and Complaints

Restaurant in Silver Spring, MD on Georgia Ave
Store floors dirty... bathroom smelled like raw sewage... manager hanging out with his friends in store and other employees and not caring if customer service
Utensils were dirty with food pieces

I spoke to manger and he did not seem to care of the cleanliness of his store and blame cleaning crew but did not try to repair the issue and that customers could slip on greasy floors. My 5 year fell on the greasy floors

On August 26, 2016 my boyfriend and I went to the Outback located in Sugarland. I have been wanting Ahi Tuna for the longest (first time eating it was at an Outback!)For the past few weeks I have watched the commercial about the steak and crab legs promotion! Being that many years ago I used to work at Outback, I insisted we go. Joe's Crab Shack is less than 10 mins away but Outback has a reputation that I would always stand by!- At least I thought until last night.
My boyfriend and I sat in a booth in the bar area with an exceptional waitress named McKinsey. For starters we were never made aware of Happy Hour and it's Specials. The particular menu was never highlighted. The Ahi Tuna came out sliced thinner than ever and on a soggy bed of mess. The meal was a waste. My boyfriend who never ate there spent over $100.00 on a meal that did not come out at the same time, the crab legs were COLD, VERY SMALL AND LESS THAN THE WEIGHT PROMOTED.
When we explained our concern to our waitress, she returned with the other portion of food that was once again COLD AND NOT THE CORRECT WEIGHT. My boyfriend insisted to speak to the manager. After some time the manager FINALLY came to the table and immediately acknowledged the small order received.(Stating he could tell by the plate it was not a whole pound, nor was the color correct) He took my plate of food to the back, and as I waited, I watched my boyfriend enjoy his meal (with bites from his plate). By the time everything arrived how it was supposed to be (crab legs only), my boyfriend had finished his meal. I did not get my meal as I ordered nor did we have the experience of a nice dinner out.
The experience of dinning on Steak and crab was ruined.
When the bill arrived, to add insult to injury...we were overcharged for two different things. One being the Crab leg meal- Go Figure.
My boyfriend was not at all happy and does not plan to ever return and I, myself am VERY disappointed in the service rendered by the manager as well as the food that was served.
I HOPE THAT IN SOME WAY YOU GUYS CAN MAKE THIS UP.

On 06/18/16 we had dinner at 4:21 PM. Upon entering Outback the odor was not good and that should have been our cue to leave, but we ordered anyway since I had been there several months before and the food was good then. Our salad was not good since it had old brownish tinged green leaves of lettuce and the Italian dressing was awful. The butter was too sweet for the bread and baked potatoes. The baked potatoes were awful and tasted like microwave warm over from a baked potato from the day before. The ribeye steaks were full of fat areas that made up at least 25% of the steak and they were not good either. One was very dry and not moist at all.

I will not be eating there again.

Outback in Durham NC 5/29/2016 my receipt number was 213 and 212
but Regina was not my original server. She was my replacement server.
I'm not generally the type to complain. However, my waiter serving my food was not practicing good hygiene. He was very nice but, every time he reached over with his arm lifted; I wanted to vomit! I finally got up the gut to go and say something to another server while my server left to get another tables drinks. I explained to her that he wasn't wearing any deodorant. She apologized and went to talk to her manager. The manager came over to apologize and talk to us about the issue. My server came out and tried to ease drop on the conversation. I never really got a chance to talk to the manager. However, the manager knew the issue. He got someone else to cover my table but, never addressed the actual issue with my smelly server. The manager sent me a replacement sever but my original server continued to come over to my table and ask us if we needed anything but, was making us very uncomfortable. He even brought us our check and again reached over me with his horrid smelling armpits. Ive never felt so discussed, uncomfortable, and disappointed in my life at a restaurant. Hygiene should be a top priority at any place that serves food. The manager should've pulled the server to the side to address the issue. Dan was nice at the beginning but, awkward at the end. I feel really bad for the waiter. My waiter was nice and a good waiter, just one that needed to be aware of the issue. I believe I deserve a refund because I could not enjoy my meal and was ready to get out of there the moment I received my food.

My wife and two of our best friends went to Outback Steakhouse in St. George, Utah on 10/13/2015 at 5:13 PM. I went there wanting to have their steak and fryed shrimp that was on special. When I ordered, the said that they were out of fried shrimp. When I asked if the "special" was still on he snapped at me and said "well, we have had it on the menu for 9 days" like I should have been there earlier. If the shrimp was on the menu, then I expect to be served fried shrimp. He tried to talk me into the buttered shrimp which I hate. While we were sitting at the booth, we noticed some shelves that had rotten appricots and spider webbs hanging down next to your booth. Not to appitizing to say the least. I had to asked 2 times for more water. The filet mignon was too tuff to shew. Needless to say none of us at the table will be back.

My boyfriend and I have went to our nearest Outback Steakhouse Located 11308 N 56th St
Temple Terrace, FL 33617 - Saturday Night August 1, 2015
My boyfriend had order the mild wings and the wings were not cooked all the way and didn't taste mild and you could still see the pink in it and that night later he didn't feel good (stomach issues, ect) My Order was the 6 ounce steak with a Baked potato on the side and the steak was 90% fat and i asked for no seasoning and they had put it. Also the potato was dried out very disappointed and the servers were rushing us out and no refills at all. Bad service indeed. We wish for a Refund or Coupons for the Meal.

I go here twice a month. This time, my wife and I ordered an outback special 9 oz and 12 oz. After taking our order and waiting 20 mins, the server came back and said they were out of of the 9oz and my wife wouldn't be able to get the special for Wed, Sun. So, she changed the order to the 12 oz. 10 mins later, the server came back and said they would trim down a 12 oz for her. When the steaks came, one was a 6oz and the other a 9 oz. We were shocked! The server said, "Yea, those look small and the 12 oz is definitely a 9 oz". So, I simply returned my order, my wife just kept hers. I didn't want anything special on my next order! The manager came out and asked if I would want something else with a smurk. He didn't apologize or suggest any refund. I will not go back.

The staff is unprofessional. The manager should have offered an apology and, upon looking at my wife's steak, offered us something else. In the end, they took their time waiting on us and we were there two hours and 15 minutes. The manager could care less and what's worse, they took 20 minutes after I paid for my wife's meager steak to return my receipt. I wouldn't doubt if they took a picture of my credit card!

This dinner was a special occasion 3 birthday's combined to one dinner there were 12 people in this party we had called in advance to see if they could accommodate this size party at one table, we were told they could and it would be ready when we arrive. When we arrived, it wasn't ready and they couldn't seat us together we did not want to be at separate tables and they said they couldn't seat that many people only 7 per table. I know this is a lie because we do this 4-5 times a year at Outback and if they changed the rules they should have told us when we called so we could make other arrangements. The manager was rude and didn't apologize that we were told incorrectly and didn't seem to care. So I suggest to our group lets go to Chili's and they had no problems seating us and treated us well. Our 4-5 special occasions will from now on will be Chili's or Texas Steak House. Don't believe Outback will be our first choice anymore, I do believe they need new management, you just can't treat your customers in the way she treated us and have people come back. By the way the waitress was very polite and she lost a lot of money in tips for one hour of work because we always take care of our waitress when we leave.

Outback Steakhouse - Restaurants / Aiken SC & Augusta GA : Dont waste your time...terrible customer service and they will bring you the wrong food and then act like they did nothing wrong. Never Drive to the Aiken SC & Augusta GA locations, they have lousy service and food, and they support racial discrimination ( notorious for mistreating minority customers & employees). The employees all mistreat and discriminate against each other, and set up new minority employees to get fired, staff do not wash their hands, restaurant managers are rude & have attitude problems, employees using racial slurs, food poisoning cases, the health inspector fails the restaurant many times, the servers are often lazy, inexperienced, & rude! I will not ever eat there again!

Once again Outback Steakhouse refuses to stand behind their food. Several months later and multiple phone calls and they refuse to take care of customers that got REALLY sick from their food. My husband and I tried to have a really nice dinner with some elderly friends of ours and go figure...WE literally paid for it. Our elderly lady friend ended up in the hospital from FOOD POISONING. My husband and I were EXTREMELY sick from there as well. They have NO desire to accommodate the $$$$$ it has cost for this horrifying experience that we had. Apparently it's time to put this matter into an Attorneys hands. For anyone out there that has had any food poisoning from this place, your best bet is to go straight to attorney because they will NOT do ANYTHING to accommodate the time, money, health, wellness, and even LIFE that they have caused such trauma for NOT only my husband and I but for the elderly couple we were with that have health issues already and the last thing they need is to deal with some INCONSIDERATE place like this. HOPEFULLY, we can see them in court SOON!

Will never eat at Outback again after tonight's experience. First me and my husband waited forever to be seated. After being seated, we hardly ever saw our waiter. We sat about 5 minutes before he finally came up and took our order. Took about 7 minutes for our salads to get there. The salad was bitter and not fresh. We sent it back and waited for our main course. We only got our first refill when the food got there. This was after they got my order wrong. I had to wait another 10 minutes for them to fix it while my husband ate his. Then they charged us for the salads in the end. The whole restaurant definitely heard about our experience when I summoned the waiter to the table and gave him a piece of my mind. Mind you my husband and I are well off. He makes lots of money. We could have dined here often, but right now I would not give you even a one cent tip.

My wife and I went to New Bern location of Outback on February, 28 2012. It was Tuesday, around 7:45, and the restaurant was completely empty. The hostess sat us right next to a loud party celebrating a birthday. They were using foul language and were quite loud. We waited for 10-15 minutes before our server finally arrived to get our drink orders. Like I said before, the place was empty. There were a handful of people at the bar, our table, and the party next to us. That was it. It should not have taken that long to get a drink order in. We ordered a Blooming Onion that came out burnt and we could not eat. Both of our baked potatoes were cold. We only received on refill during the entire meal. Even after we were done eating it took 15-20 minutes before the check arrived. There was no excuse for the horrible service by our waitress. We even contacted Outback about our experience. It has been one week, and no response. We will never eat there again.

My spouse works at Outback Steakhouse because it is something to make money while I'm Stationed at Ft Huachuca. At first I could come in and have a meal while my spouse was working. Now I cannot even have a beer at the bar if my spouse is there working. I don't ask for their section nor do I ask for a discount or anything free. I am sI'mply a paying customer wanting a decent meal because in sierra vista it is few and far between. I couldn't tell you how the food is because I'm not allowed to eat there. Its plane disrespectful to me to be treated this way especially when the motto of the restaurant is "No rules, just right". I am told I may dine there when my spouse is not currently working. How am I supposed to do that when she works almost every night, and when my spouse is not working, they would like to eat elsewhere than where they work. I feel this needs to be corrected because my spouse is not the only person that works there so there is a large group of people that cannot go there at all.

Sincerely;
Pissed Off Veteran

My wife and I have been customers’ at the Grapevine Outback location for 15 years now. We spend one evening, usually Friday evening, also Saturday and sometimes one more time each week at this establishment . Again, I mentioned that we have been doing this for 15 years. During this time we have met all the different management staff, employees and many patrons. As I am sure you are aware, there are some employees working at this location that have been at this location since our first visit, which is one of the main reasons that we enjoy and relish our attendance. I will mention at least one outstanding employee, Bridget, however there are many more that are tremendous and have become close friends (Rachel, Todd, Jackson, Trent, Meredith, to name a few). In addition, we have met many wonderful good people during our visits, and have become very close friends with many other “regulars” and non regulars that dine and visit this location. I guess we just try to be friendly and help everyone enjoy their visit.

As you are aware, Outback is “not” the only restaurant available for us to frequent, however, because of the employees, the service, cleanliness, the standard for quality of food, pricing and variety of selection, we really only ever consider this restaurant. We even joke about it, well, “let’s try a new restaurant…….like ”, and we end up at Outback. All who know us hear about how “ great Outback” is. We solicit virtually everyone we come in contact with to frequent this establishment. We bring our family, our friends, and business associates to this location as stated prior on a regular basis.

I wish to apologize however for an incident that occurred Friday night, 12/23/2011 at this location. I arrived at Outback from work at about 6:30pm, and then my wife and oldest son arrived. We sat at the bar, as we usually do for cocktails and some dinner. Met and spoke with other couples that were sitting around us, laughed and were having a pleasant evening. Although the Restaurant was busy, “service “ was again fantastic, Bridget and Rachel working behind the bar and were just super attentive to all both sitting and standing around the bar area. We ordered some dinner, ate and visited with those around us. Met a very nice couple that resembles an actor and that also lives in Grapevine. Our son finished his dinner and departed at about 7:45pm.

All seemed fine until a group (two adult males, an adult female and young girl) came in and first sat across the bar from us, then moved to some seats that where vacated close to us. As I usually do, I greeted them, they sat down, and I didn’t pay much other attention to them.

All of a sudden, the larger of the two men, started loudly and profanely complaining about the service and how absolutely filthy the bar area was. I looked around to see the what he might be speaking of, but could not really picture what was wrong as the area was busy. My wife responded to the man that he please not be so rude, loud, and asked as to what he was referring, to which he then basically told her to “shut the “f”up, and repeated his disgust with the establishment. It was then both my wife and I responded to the man that if he was unsatisfied, then maybe he should leave. His response became more profane, and told me to be careful for my actions because he would “f” me up. I did then respond quite profane, stood up, stated again that maybe he should leave if things were so horrid, and then I sat down. About this time, one of the assistant managers appeared with a couple of waiters, spoke to the man and then they escorted him back to the kitchen. By this time, the females that were with the men left, and the other man remaining, stated to me that his friend was going to “f” me up, and to be very, very afraid of him. From my sitting position, my response was also stern and profane, yet I asked him if maybe they just leave and I would pay their tab. His response was something to the effect of “f” you. I stated profanely with a “whatever”, and he left. However, the first man was still in the kitchen with the assistant manager. All seemed calm again.

I ordered some dessert, it came, and I ate it. My wife and I were still at the bar when another manager came up to me and stated that “I” should leave. Well, that did irritate me. My “actions” during this event were not perfect, (as my natural voice is loud anyway), however, during the entire issue I remained seated except once, and was basically attempting to defend the staff and the Restaurant.

I then got up, laid $100.00 on the bar for our tab, and have left. Once outside, the first man was there still conversing with the assistant manager.

Open letter to management. I have yet to see a response:

My wife and I had dinner at your establishment on 12/10/2011. I must sadly report that our experience was sub par at best. Let's start with our server, Taylor. He was kind and respectful but did not seem too focused on our needs. You see, it took an awful long time for our order to come out. Everyone else around us was receiving quick and snappy service, even those who were seated after us. After waiting about 30 minutes or so Taylor ran off to check the status of our food. Our order some how got keyed in as a “to go” order and was boxed up getting cold. Our server placed the food onto plates and brought it out to us. I can not for the life of me figure out how that could have happened. The food itself was good but starting to get cold. At the end of our meal he brought us our check BUT never offered us a survey as he had done for the table next to us. Hmmmmm I wonder why?

The second half of me and my wife's irritation came from a gentlemen that was in the restaurant going table to table doing card tricks. I thought that the in-house entertainer was pretty cool but he NEVER stopped at our table. Everyone else around us got a show. The only thing the I could come up with is that me and my wife were the ONLY African Americans on that side of the restaurant. I left your establishment insulted and made to feel like a second class citizen. I really don't think my wife and I will be returning anytime soon. I doubt that anyone in management will take my complaint seriously enough to care but I could not be silent. I needed to voice my thoughts.

Thank you for you time.

I went to a outback in Sanford Florida and order their 6 oz sirloin.

the server brought out a plate with a flat iron steak on it.

How do I know? I'm a butcher by trade;. when I told the server I ordered

a sirloin steak she insisted that it was, but was unable to explain

to me what it should look like?. Serving a cheaper cut of meat to save money

is one thing.. But lying after you get caught, that's unforgivable, .

even the chef and manager could not explain the different cuts of meat

in their own cooler without labels to assist them'. but they claim to know enough to assure me that I was given the proper steak!.

A word of advice to Outback, if you don't know, admit it, . the truth would have avoided this complaint.