Menu
For Business Write a review File a complaint
Outdoor Adventures Customer Service Phone, Email, Contacts

Outdoor Adventures
Reviews and Complaints

www.outdooradventuresinc.com

Learn how the rating is calculated

4.1 49 Complaints
Claimed
Outdoor Adventures has claimed their business profile
Write a review File a complaint

Outdoor Adventures Complaints 49

ComplaintsBoard
R
2:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Outdoor Adventures has left an official reply on this complaint.

Outdoor Adventures sales staff lies

When Outdoor Adventures purchased our campground we were "promised" updates to the grounds, an outdoor swimming pool, a splash pad and even a lazy river. No such luck didnt really expect those things. What we did expect though was our "locked in" maintance fees for the life of the membership. However when we got our emailed bill this month they increased about $40 When we called the hot line they said to check our contract. It was obvious that this lady had a script in front of her so when ever anyone called to ask, she was ready. Such lies and they expect us to lie down and just pay it.

Read full review of Outdoor Adventures
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
7:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Outdoor Adventures has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Just another person complaining That we too were victims of their camping scam. We fell for it hook, line and sinker! We got called that we won a sweepstakes chance at winning a 20, 000 pick up truck. Come to campground, get key, try your luck! But first. You need to take a tour of our beautiful campground and listen to a 10 minute talk on the...

Read full review of Outdoor Adventures and 7 comments
ComplaintsBoard
T
7:00 pm EDT

Outdoor Adventures total scam

We bought into this a few years ago, and at the time we were told it had resort amenities such as wifi for one, and ever since they are always working on getting it. We pay an annual fee for upkeep and updates, and it sure seems that this money is being wasted. The reservation line never answers the phone, and we can never get a site even 2 weeks in advance. I would love to find out how many people are getting comped a site that they are trying to scam into this deal.

Read full review of Outdoor Adventures
Hide full review
ComplaintsBoard
A
6:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Outdoor Adventures resort membership

Really you POS's?!
What low life scum sucking [censor]! Trying to rip my young daughter off when her and her husband have a new baby! I'll see your a#%es in Court that's for damned sure! Wanna bet you're gonna pay for my Grandaughters college? I got something for ya!
Well, let's see, they say I have to add more so I will tell you that I don't know how you sleep at night actually taking food from a child's mouth but I guarantee you're going to be working long hard hours paying back all the people that you fraudulently took money from. I do not play when it comes to my kids.

Read full review of Outdoor Adventures and 3 comments
Hide full review
3 comments
Add a comment
S
S
Sharon Garrage
US
Jul 20, 2019 3:45 pm EDT

I would so like to bring a class action lawsuit or be part of one against them. I am on FB and placed a post asking for people who were interested in doing so. I am totally upset with them!

P
P
Purpleharleygirl
US
Jul 18, 2019 3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'd like to join also, terrible facilities and I live out of state and want out. Nothing that was promised and dont want to pay maintenance any longer for unkempt campgrounds I dont care to use.

S
S
Susan50538
US
Jan 12, 2019 7:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

If you start a class action lawsuit let me know I'll join the list! This place is totally scammers!

ComplaintsBoard
L
4:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Outdoor Adventures poor experience

It's sad to say this will be our last trip with Outdoor Adventures Rifle River Resort, things have changed so much that it is just no fun bringing my family there for vacation anymore. We started going there about four yrs. ago.
We rent the two bedroom house next to the office/check-in. The up keep of the house has been poor, when we checked-in this yr. the house was filthy, the carpet in poor condition, the bathroom was dirty, two of the smoke detectors the batteries were removed and a third was beeping. I reported the smoke detectors right away, a repair man came in and put batteries in all three of them and then told me he wasn't sure it they were in right, he couldn't see very well out of his glasses. True to his word he put them in backwards I had to fix them. The couch and loveseat are broke which I reported two yrs. ago. The kitchen and bathroom floors were not mopped. They have always supplied the toilet paper and garbage bags, for the week, this yr. we were given two rolls of toilet paper and three garbage bags, when we asked for more we were told NO!
It is just ridiculous the way we are treated. My family has been belittled at times with the most stupidest things, and I'm not sure why, we are an older couple w/five grown children and four little g-children. My three yr old g-son was told to put away his toy sword from Jake and the Neverland Pirates by Outdoor Adventure Staff it was too dangerous to be playing with by Staff. Beverly at the pool got into a shouting match with my daughter to the point I had to intervene and stop Beverly from insulting my daughter any further with her very nasty words. While we were at the house we rented at Outdoor Adventures my five yr. old was yelled at by Staff to stop blowing bubbles in the yard, he was told the bubbles could hit the screens and make a mess of them. We are not loud people, were in bed early, we like to sit around the bonfire, we like to run, play, and have fun, we have never broke or destroyed anything the entire time we stayed there, we are very clean people.
We will be selling our membership at this point, I have no intentions of going back!

My overall opinion of Outdoor Adventures is VERY POOR! :~(

Read full review of Outdoor Adventures
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
6:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Outdoor Adventures deceptive sales

I too purchased a new trailer and received my 21 nights free stay if I agree to hear the pitch. Saw the Davidson location and it was nice. The gent who showed us around was nice. Facilities looked good and fun. Back to the office was the hand off to the high but not unbearable pressure salesman. I asked to see the terms of the contract and he said "its just normal basic common sense stuff" But I asked again and he avoided it. I told him I cant "Invest" $8000 into somthing without trying it out and he turned cold in an instant. I asked if he had any references I could call. He said "no, we dont do that" He Insisted the best package had to be signed now or never. I again asked to see the contracts terms and conditions and he stood up and gave me a flyer and I asked if the terms/conditions were in that. He said "yup, thats all you will need, goodbye"

They dont want you or anybody to see whats in the contract until after you sign it. I wonder how many bone heads sign without reading it. I'm sure alot.

P.S. I have almost 100 gig of pictures and videos of years and years of camping with my family. All done without a $8000 + $400 per year membership. Dont be fooled by some loser making comments that because of Outdoor Adventures Inc he cherished his family more than you did yours.

Read full review of Outdoor Adventures and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
Wagner2013
US
Aug 23, 2019 9:41 am EDT

My husband and I too purchased a membership I believe it was in February/March 2019 with real pressuring salespeople promising a great raffle that could win us a brand new truck. We were reluctant for sure but thought it sounded very promising as they told us that the key we were mailed could unlock the truck and that many do not show up so our chances were even better. They told us that someone wins a brand new truck every year.

We were told that we could purchase the membership for 3 years and thought it would be good since they promised a clean environment and camping whenever we wanted.

Well that changed when we realized how iffy it was to make a reservation on line. We were told we could rent for 14 days straight and one week off and then another 14 days so my husband and I thought we could have two great weekends in a row to camp. Not knowing we were not allowed to leave the camp for more than 24 hours which came up the first time we went camping.

We were put on the waiting list and got a call the day of May 25th that we could camp so we went ahead and found a site. Which we drove around for an hour before finding one. No direction from anyone there. There were maybe 3 campsites left. No one could tell us what campgrounds were even open.

We found one but it was a disaster. There were piles of very wet leaves all over. I am highly allergic to mold. I asked a friend of mine if she could bring over a rake so I could get these wet leaves out of our camp. After we raked the campsite (after being told that we pay a cleaning fee once a year), I found a pair of flip flops and shorts that belonged to a child that was probably under those leaves for quite a while as no maintenance was done on any of the sites we seen. We cleaned it up and stayed for the first night. At 10-10:30 a bunch of golf carts paraded by honking and playing very loud music. We have a small dog that is not used to camping so we are working on socializing her and getting her used to it, however, the campground was very loud and not relaxing at all.

The next morning there was a rain storm so the mold was making me feel quite ill so we decided to leave for a bit. Within a half an hour we were called and told that we must get back to our campsite or move our trailer? We were never told during the membership details about this rule of leaving campsite unoccupied for 24 hours would result in fees, etc. When my husband explained that I had not felt well, they commented with the only reason they would allow us to leave the campsite unoccupied for more than 24 hours would be if there was a death in the family? Really? This is a camping trip? It is supposed to be fun.

We attempted another camping trip on July 12th-14th. We arrived before 5pm to find there were very few campsites available. We finally found one that the Outdoor Adventure truck was moving a trailer from. We asked if it was available and he said yes. We talked to our neighbor campers and they said there were atleast 5 or 6 campers on prime campsites that sat empty all week. They were short staffed and Outdoor Adventure was supposed to get them moved to the storage lot for over 5 days. No wonder we can’t get a prime spot. Also, why can those campsites remain unoccupied but as paying customers we can’t? We paid just as much as the other members and I think we have a right to reserve a site for 14 days (whether we are there 24 hours a day or not) It should not matter.

My husband and I would like our money back as we do not feel that it is worth being a member. We were giving coast to coast and that doesn’t even have any discounts as we were promised either. I don’t see us nearly getting our money’s worth with all the rules that were not told when we signed up for the membership.

One more thing that I would like to mention also is we were told the indoor pool would be available by summer 2019. When we were there both on Memorial day and July – it didn’t appear to have been worked on at all.

ComplaintsBoard
M
4:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Outdoor Adventures lack of knowledge before signing up.

We were contacted by Outdoor Adventures Inc. through a drawing we had entered. We went to the companies Davison Michigan site and were met with a salesperson. He told us about what they were offering, allowed us to tour their facility and waited for our reply to their sales pitch. We were not allowed access to all of the material on their program until after we signed up. We were interested in their coast to coast promotion as we have no motor home and wanted to make use of the cabins situated in many areas of the country. The salesman and the office staff were very friendly and no more strong armed then most sales persons. We made it very clear that we have pets and no motor home. We paid in full, meaning the cost of membership in Outdoor Adventures, Coast to Coast, and the full year of membership fees. We were promised a follow up call the next day by our salesperson to see if we had any questions. That evening with all materials in tow I started to look for destinations all over the country with cabins that we might travel to. Much to my surprise, the vast majority of the facilities with cabins would not accept our pet. We could not use the membership that we had just charged $6300.00 on our credit card for. When the salesman called the next day I told him what I had found. He looked through the Coast to Coast brochure and had to agree with my findings. I was assured that I would be receiving full credit for the membership purchased in good faith that we could not use. I contacted my attorney the next day and with advice from him and a poor chance of receiving a refund proceeded to follow, to the letter, the cancellation policy of the membership agreement. I am relieved to say the company was very pleasant and I received a complete credit to my account today. There is only a three day window for this reimbursement to be accepted. I consider myself very lucky that I read the membership agreement thoroughly. Unfortunately I did not have a chance to look at the Coast to Coast literature until after I completed the initial transaction. I can not complain about the staff of Outdoor Adventures Inc. I have learned a valuable lesson on purchasing before being able to investigate all materials provided.

Read full review of Outdoor Adventures
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am in the middle of a lawsuit with this company. Case # 12 - 7073 gc in the 74the district court bay city, mi. I have seen courts lie for the plaintiff but theis is unreal. I had a previous case and settled with theoutdoor adventures counsel and a thomas soerger. But now thomas soerger wants to apply thee payments his way and not according to thee...

Read full review of Outdoor Adventures and 118 comments
ComplaintsBoard
W
6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Outdoor Adventures cost and contract

My husband and I became members and paid all fees as required. My husband became ill in 2007 and was unable to work for some time. I worked two jobs so we could live. He passed away in May 2011. OAI did not care that I had lost my husband, the primary member, and was struggling to make ends meet. What money he left me was used to payoff our debts, these bottom feeders were paid the balance on the contract as well. I informed them that we had been paying and had not even been there in years! I also informed them that I was moving to Arkansas and would never be back to OAI again. They are now harassing me for membership dues for something I WILL NEVER USE! I am tapped out, unemployed, and a 1, 000 miles away and they want more money! I told them to send me a bill and leave me alone (I was not that nice about it either) Think very, very, VERY hard before signing a contract with this place and visit all of the locations first - the one in the Flint area is the nicer facility. The others are not much better than a State campground. I will figure out a way to pay them just so they will stop calling and asking for my husband, even tho they know he has passed they keep asking for him, they want a certified copy of his death certificate. I refuse to send them a certified copy of his death certificate, that would cost me more money as well, since I don't have any extra copies! JUST BEWARE!

Read full review of Outdoor Adventures and 3 comments
Hide full review
3 comments
Add a comment
M
M
Muhd Raizad Abu Hanipah
US
Sep 10, 2018 12:42 pm EDT

kenapa line celcom sekarang macam sial ?! kalau upgrade apa-apa, bagitahu lah kimakkk ! teruk nak mampos line korang nie ! duit nak ! line macam gampang ! line dah 4G tapi macam sial !

J
J
Jackiediane
Chicago, US
Sep 21, 2013 6:15 pm EDT

I too purchased a new trailer and received my 21 nights free stay if I agree to hear the pitch. Saw the Davidson location and it was nice. The gent who showed us around was nice. Facilities looked good and fun. Back to the office was the hand off to the high but not unbearable pressure salesman. I asked to see the terms of the contract and he said "its just normal basic common sense stuff" But I asked again and he avoided it. I told him I cant "Invest" $8000 into somthing without trying it out and he turned cold in an instant. I asked if he had any references I could call. He said "no, we dont do that" He Insisted the best package had to be signed now or never. I again asked to see the contracts terms and conditions and he stood up and gave me a flyer and I asked if the terms/conditions were in that. He said "yup, thats all you will need, goodbye"

I wonder what the language of that contract is that it needs to be hidden. Beware EVERYONE!

M
M
melissabab
prescott, US
Jun 18, 2012 9:43 pm EDT

I worked for outdoor adventures for 9 summers at the West branch outdoor adventures. I loved meeting the members but I would agree think very long and hard before singing anything. They are not to great to work for either I loved my job but not the ethics that seem to be at a lot of parks. it may have changed some but i know alot of things that went on with managers and employee, s. I think lots of members think it is a scam, but i dont, for see them going out of business, but they should be reported for the things that used to go on, don, t know if it still does. sounds as if they or the owner found a way to scam people out of money, while he enjoys the good life. employees are not paid that great either. anyhow they need an awakening especially the way some employee, s were treated, let alone scamming members, very sad and like I said the owner is probably living the good life.

Outdoor Adventures Reviews 0

Looks like Outdoor Adventures has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

Overview of Outdoor Adventures complaint handling

Outdoor Adventures reviews first appeared on Complaints Board on Apr 7, 2011. The latest review Trying to sell our membership was posted on Apr 29, 2024. The latest complaint Outdoor adventures campgrounds was resolved on Mar 23, 2024. Outdoor Adventures has an average consumer rating of 4 stars from 49 reviews. Outdoor Adventures has resolved 37 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Outdoor Adventures Contacts

  2. Outdoor Adventures phone numbers
    +1 (989) 671-1125
    +1 (989) 671-1125
    Click up if you have successfully reached Outdoor Adventures by calling +1 (989) 671-1125 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (989) 671-1125 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (989) 671-1125 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (989) 671-1125 phone number
    Customer Service
    +1 (888) 249-1995
    +1 (888) 249-1995
    Click up if you have successfully reached Outdoor Adventures by calling +1 (888) 249-1995 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (888) 249-1995 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (888) 249-1995 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (888) 249-1995 phone number
    Reservations
    +1 (989) 671-1191
    +1 (989) 671-1191
    Click up if you have successfully reached Outdoor Adventures by calling +1 (989) 671-1191 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (989) 671-1191 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (989) 671-1191 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (989) 671-1191 phone number
    Billing
    +1 (616) 844-7490
    +1 (616) 844-7490
    Click up if you have successfully reached Outdoor Adventures by calling +1 (616) 844-7490 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (616) 844-7490 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (616) 844-7490 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (616) 844-7490 phone number
    Grand Haven Resort
    +1 (269) 888-2579
    +1 (269) 888-2579
    Click up if you have successfully reached Outdoor Adventures by calling +1 (269) 888-2579 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (269) 888-2579 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (269) 888-2579 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (269) 888-2579 phone number
    Kalamazoo Resort
    +1 (989) 345-2700
    +1 (989) 345-2700
    Click up if you have successfully reached Outdoor Adventures by calling +1 (989) 345-2700 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (989) 345-2700 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (989) 345-2700 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (989) 345-2700 phone number
    Lake of the North Resort
    +1 (810) 658-3388
    +1 (810) 658-3388
    Click up if you have successfully reached Outdoor Adventures by calling +1 (810) 658-3388 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (810) 658-3388 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (810) 658-3388 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (810) 658-3388 phone number
    Lake Shore Resort
    +1 (989) 772-5878
    +1 (989) 772-5878
    Click up if you have successfully reached Outdoor Adventures by calling +1 (989) 772-5878 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (989) 772-5878 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (989) 772-5878 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (989) 772-5878 phone number
    Mount Pleasant Resort
    +1 (989) 654-3195
    +1 (989) 654-3195
    Click up if you have successfully reached Outdoor Adventures by calling +1 (989) 654-3195 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (989) 654-3195 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (989) 654-3195 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (989) 654-3195 phone number
    Rifle River Resort
    +1 (989) 846-0128
    +1 (989) 846-0128
    Click up if you have successfully reached Outdoor Adventures by calling +1 (989) 846-0128 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (989) 846-0128 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (989) 846-0128 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (989) 846-0128 phone number
    Saginaw Bay Resort
    +1 (989) 653-2224
    +1 (989) 653-2224
    Click up if you have successfully reached Outdoor Adventures by calling +1 (989) 653-2224 phone number 0 0 users reported that they have successfully reached Outdoor Adventures by calling +1 (989) 653-2224 phone number Click down if you have unsuccessfully reached Outdoor Adventures by calling +1 (989) 653-2224 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Adventures by calling +1 (989) 653-2224 phone number
    Wilderness Resort
    More phone numbers
  3. Outdoor Adventures emails
  4. Outdoor Adventures address
    800 Washington Ave. № 200, Bay City, Michigan, 48708, United States
  5. Outdoor Adventures social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.