PalmPay
Reviews and Complaints

Honestly I’m disappointed, I have been seeing so much compliant of how their accounts been debited with their money during failed transactions ,and they don’t refund back their money. Today they said network error, yet they took my N2000, with no transaction history or ID , mehn, this people are scammers. They are very smart and tricky. Don’t download , don’t register. Be careful. This is my Palmpay account No [protected]. Refund my money and I will edit my review. Have a nice day.

I was told to update the app to the latest version of which I did and now it seems I can’t even access some features in the app.. They keep telling me to update to the latest version which I’ve done and there’s no way I can update for a second time when it’s already updated to the latest version and you guys haven’t released any other versions yet.. I hope it’s not a scheme to cart away with my money cos I’ve got a lot of money inside the app which I can’t even take out right now..

This app is very bad i just downloaded it two days ago and it is already giving me problems I was sent money and I have not received it the sender called his bank and they have sent it so PalmPay were is my 500 OPay has not given me this kind of problem since I have been using it now I am asking my self who sent me to download this app
See if you people don’t give me my 500 by tomorrow I am going one all your platforms to report this a making sure all the people I know stop using PalmPay

I was actually referred to this app by a friend though and I just wanna say all thanks to PalmPay for the successful and stress free transactions so far. Because honestly with PalmPay I was able to quickly do one or two transfer to anyone I’m having transactions with and actually it’s been a smooth, easy and successful one so far. Please do well to make this always active I’ll surely refer this to my friends and it’d really be a benefit for them too. I think I said enough for the time being…
Thank you…

I have 17k in my accounts then I receive 50k suddenly I can’t find my 17k but my mind didn’t
Actually go there then I was shopping and buying things thinking I still have the 17k plus the 50k I just received before I could realize the 17k was vanish without no traces at all no debit and all this shopping I went I use the 50k to pay all I can’t find the 17k still now that how they have been doing to me since but I was just finding out now I went to block my palmpay account immediately I realised all this

PalmPay rubbed me of my energy and time to refer good 16 new users which comes with #10000 prize in which I click on withdraw to claim my reward after meeting the requirement but to my surprise, the withdraw of the reward was on processing got 5 days and I kept checking on my account from the transaction history to see when it hit my account but unfortunately for them not me, the transaction failed or was declined implying my effort and money spent to buy data for my referral was wasted. what a wicked act .

It’s better you stop it, if I am not taking any load frm you directly, then I don’t see why I should be having debt of what so ever amount, And the worst part is getting uncountable calls from your agent or so to pay back debt I knw nothing about , I feel it’s just a way to embezzle people’s money , stop it , if people need to borrow money from you they should knw how to go about it directly nd not all this flexi palava . If I need card or I need to send out money let me use my money nd not suggesting any flexi

1 would love to advice PalmPay that everytime customer is making payment..
.the payment
should be pending for up to minutes and then it should be delivered after the one minutes because many people will found out that they sent money to the wrong person so they could cancel the payment as soon as they made mistake...today that makes me send money to the wrong person, within 5seconds the money is completed and it can't be cancelled or refunded,I would love that PalmPay should make a solution to it on how to cancel the payment after minutes

This app is the most stupid app to
Use .some times I wonder who created this his app,i defaulted a loan of 3000,just 3000,that won’t improve my life in any way,they actually locked my phone and I was wondering,when you loan someone 3000 and you lucked the phone up,you locked my business phone for days after I made the payment and the charges accrued to it they still haven’t opened my phone ,it’s more like a fry on to fire case after all this I had to pay the charges accrued to it ,they still haven’t opened my phone ,If I see any one write and positive comment about this people,ogun destroy the person cos it’s a devil pay

I made a transaction of 45000 from my PalmPay wallet to my friend first bank account and the money is successful and my friend don’t receive this money on his bank and this spoiled friend of 20 years imagine I followed my friend to his bank to collect the statement and truthfully the money is not receive by him and ever since have been texting calling palm pay customer service and they keep telling me the money is successful which is a lie and I also upload the statements still nothing come up to this minute, pls don’t trust this palm pay or anything for you to be sure I’m not lying this my palm pay acct for you to know I’m palm pay user [protected]

I have issue with a transaction which has been on processing since Monday. I complained and the customer support asked for 24hrs. After 24hrs with nothing I complained again and they asked for another 24hrs, yet nothing. The transaction is still processing. I complained again and you won’t believe the customer support closed the chat without even replying. Is it a crime to make enquiry about my money. Once this is fixed and my money is refunded, am withdrawing all my money and am done with the app for good.

I have to complain about one processing transaction almost everyday. Am fed up with all this. I won’t recommend this app to someone running a business. You will blame yourself and regret at the end of the day

It’s a good bank app with varieties of options . I would gladly recommend this app for anyone if just two things could be fixed .. they over charge especially when you sending to apps like Opay “like why would you charge above #100 to send to Opay . Sometimes when I deal
With small funds . You guys charge about 20 to 59 naira : that’s too bad and also the okay card service provided on it . We borrow and we going to return it . Stop making auto repayment and taking cash meant for something else : this will only make one ignore the bank app for as long as you don’t have the cash . There would always be transactions going in and out just chill till we hit the repayment button . We deserve that privacy at least .. I hope all this could be changed

You guys should look for something to do about your customer service it's very poor
Your Customer Care is so poor to the extent that you guys can solve any problem
If you guys have any issues with your app and someone does a transaction mistakenly you can never receive your money or get a refund
The first time was N2500 and now N2000
If you contact your customer service agents this is the only thing they know how to say

“ Please be informed that your transaction is still pending, however, your complaint has been escalated to the responsible unit and a resolution will be made as it is currently being worked on. We sincerely apologize for the delay. Thank you.”

You guys should look for something to do about your app or you will lose customers

Hello Good morning.

A friend sent money to my palmpay account yesterday I’ve stayed all day and night I’ve not received Credit alert yet and the purpose of sending the money is to sort out hospital bill for ‘surgery’ because his wife is going through CS, though I borrowed to pay part of her bill. Although I noticed level of my account verification was level2, I’ve put the necessary requirements for level 3verification.
Please I urge @Palmpay-Limited to help to facilitate my account verification, the Family of the lady will come to my house by 10am this this morning to collect remaining balance.
I urge for a swift response in regards of my complain. I urge @Palmpay-Limited to help facilitate my Level3 Verification for me to be able to withdraw the money. Please this is urgent and it’s matter of life and death.

I mistakenly send 46000 thousand naira to the wrong account on Saturday and immediately I complained to the customer service to help me
tell the receiver bank that the money sent to their customer is wrong transfer, so I can get back my Money and she said she will get back to me and I chatted with another customer service on Monday she said ask me for transaction ID I gave it to her and she said she will help me complain to the receiver bank and I should be waiting for feedback. 24hrs I didn’t hear anything about my money or anything about the bank. I did same thing on Tuesday and one of the customer service told me the same thing and at the end of the day o didn’t get any feedback. Today Wednesday the same thing happened again. If I don’t get my money back by Friday or latest Saturday I’ll delete this app and tell all my friends that are using their app to stop using it

I have been having a problem with logging in on my PalmPay account and it will just pop up a text like this “The data couldn't be read because it isn't in the
correct format.” I call your customer service but you guys service is only good whenever you want to ask debtor when they want to pay up their debt
But when a serious issue like mine is being table before you guys there’s nothing to do about it
I downloaded and deleted the app 6 times
Still the same issue
If you guys can’t do something about it kindly release my own money which is on the account
And you can keep your PalmPay to yourself
Very frustrating
Imagine if I was the one who borrow money from you guys and didn’t pay on time , you will call me almost a million times a day or even my family member because of 1500
Please if you can’t do something about it give me back my money and keep your PalmPay to yourself or those who need it

I’m very disappointed and frustrated with the service from PalmPay and the customer support service lately , I personally made a bank transfer of #40,000 to my Paga Agent account on the 18th of April and till today I’ve not gotten my hard earned money refunded despite several calls, emails and text from the customer support team. PalmPay even requested for my statement of account of my Paga Agent account which I provided and yet I got no positive response, it’s a sad experience to know how this is really happening and today makes it one month since my money was taken from me illegally with no explanation. I’m a good and active customer of PalmPay and I trusted their service but with what has happened to me I must say I’m very disappointed with the quality of service you rendered to me as to get my hard earned money back to me . I might be forced to report this case to the higher authorities via the CBN complaint sector because it’s more than two weeks since my money got hanged and I’m been tossed around by the customer support team because I asked for my own money from your company. Thanks and I hope this review gets to the appropriate department for assessments and investigation.

If there’s a zero star rating I would have hit it a hundred times, because this app is totally a waste of time and data and also a waste of energy which was used to create an account.

So much insane in this app, you call Palmpay. I wounder how someone will give it a 5 star rating and still write praises on the worst banking app ever.

I sent money to someone since 18-03-2023 and till now not received I’ve reported and sent feedback yet no response and I don’t understand this style of customer service would I just watch my 4600 go like that thr person In question has collected her money via another transfer channel and the one I sent from PalmPay is still hanging in the air.

Why on earth will you people left my transaction in processing for the past 16hours and you keep saying after 24hours if i could wait till then,why will i made the transaction,your useless bank has put me into trouble…..you’re inconsiderate,cruel,wicked,I regret banking with you and their customer service is the worst of all…. Refund my money!

i actually enjoy the app but i can view my transaction history which is bad cause sometimes i’m unable to keep track of my money if it’s gone or not ,sometimes if my failed transaction has been refunded or not…transaction history would have made it easy to track but i don’t know why i can’t view it…when i click on transaction history it just go blank

One day I borrowed money here and I pay back immediately ever since then palmpay keep giving and calling me about dept I owe I told them I had payed they remove the money from my account later again I see another dept today that I don’t borrow I will stop using this app because it illegal and stealing, if any palmpay called me I’m gonna swear for them

This app have been good to me though! But now I’m about to go on a trip and I need to withdraw some little money out of it but It is really giving me problems now. I don’t even understand it! It’s been saying processing since and I’m still in the city now all be because my money is in there! Please find something to do to it before tomorrow! THANKS

A bank that can’t help it customer when they need them I mistakenly sent one to someone and it’s been weeks nothing from a whole bank. The beneficiary bank keep saying no mail from you guys, you guys should follow up.. So if this is a huge amount this is the same story my bank would be telling me I’m done with you guys! I HATE THIS BANK WITH PASSION!

You are people are thief return my money
This app is a scam
1 have made several transactions for weeks now and it said completed but the receiver has not received any of it. I contacted customer care and they said the issue has been resolved but I didn't a refund neither did the recipient receive any money.
Avoid this app, they'll rip you of your money!

This app is a very biggest scam frist am using it, they scam me 50k , my transaction is processing since 3 day now ... And this stupid since telling to patients ...the money i want to use it to pay hospital bill and when palmpay hold my money and not released the person die at hospital ...this founder of this app and all agent we never know peace in there life

Please Avoid this mini wallet posing as a bank, they’re being operated by bunch of amateurs, they do not respond in time, verification take over 10 days to complete after they promised 72 hours, outgoing payment will get stucked at processing and their social media handle will crack jokes instead of attending to customers complaint, please avoid and move to other banks

I was introduced by a friend to setup this app which I did. I sent 5k to the app that same day I opened it I was on tier 2. Trying to open this app for the past 2 days now.
It’s not loading just writhing connection time out I logout and even downloaded it again still the same what’s going on here. Wanna make some little payment with my money I don’t have access to it

Stupid bank
Refund my money back
So I can delete you guys out of my life with your stupid customer services
If it’s was Opay you know how much I go make with 86,000 for 24hrs
I can’t wait 24hrs before you refund my money
He no go better for una, I have to wait for person shop morning till night
Money no gree send showing me processing
Processing kill una for there

I don’t understand why will palm pay be deducting my money all in the name of flexi? I did not borrow any money from them but they kept on deducting my money and treating me on the phone for what reason? Because I’m using there so called bank I don’t understand what all this about. If I pay this money they claim I’m owing I will log out of the bank and delete it from my phone rubbish

I suppose to give 5 stars but am not happy with what you are doing As your app very good i submit Tier 3 application but you don’t accept it and i talk to one of you Damilola she said they will attend to me but you refuse to accept my application i have try it like 8 times now you don’t accept it and i can’t even submit in anymore it keep saying failed & they don’t let me talk to customer service again

You guys are just there to steal our money I open my first Palmpay account you guys ripped me of 11,450.00 and now with the second account I made a payment transaction yesterday since then it been pending I got beating and embarrassed thinking h was there to fake payment and buy things then go away with it I had to call someone else to me out with the money If you don’t want trouble with your bank or app just got back and refund my money that all

I don’t know what’s happening but I definitely think of it being a network issue or probably because of the downtime I tried to make my first transaction after the down time around 5am in the morning and yet till now the money haven’t been credited to my account none refunding I tried many way to reach the customer services but it seems they are close cos it Sunday I hope my money would be refunded in the next 24hrs as I read it on the help center

You people should stop scamming me I swear am reporting this app

I deposited 1k to sportybet account since around 8am up to now you guys haven’t sent it to me.
[protected]. Is my palmpay number.

And I made another payment of 1k to my megabet account you people refuse to fund me

Why are you trying to scam me I swear to God I fit kill wonna what nonsense refund all my money thief
I was calling customer service since around 8am you guys are telling me you are busy

So I tried to make a transaction but from no where the account details was diverted and my mistake was that I didn’t confirm the details before inputting my transfer code. This happened on the 22 November which is almost a month now and PalmPay so a yet to make any positive move towards getting my 50k back. It’s clear that diversion was done intentionally else I see no reason why you’ll be cold about it ever since. Not a call or text from them ever since. I’m highly disappointed