Panasonic
Reviews and Complaints

I have the same issue, I cant download the software that came with mine also. it says its not compatible with my computer. I have a new dell computer with vista and it is useless to me I have alot of video recorded but cant do anything with it. I also have emailed for help at the panasonic website and have heard nothing!

Good for you, Im glad it worked out for you. We recently purchased a microwave made by panasonic. It blew two holes in the front of the face in 4 months. They did finally replace it after the second time. However, With the poor customer service from panasonic and poor customer service from their warranty center, city video, I will never ever do business with panasonic or anybody who uses city video. They had the audacity to tell my wife she did not know how to use the microwave. I will not stand for my wife to be insulted By them or anybody else.

I own a Panasonic DLP television (Model #: PT-52DL10). As with all projection TVs, the mercury lamp needs to be replaced from time to time. Panasonic will not sell the "bare bulb" to install, rather the entire lamp housing must be purchased. The price is $470.00 plus shipping and is COMPLETELY OUTRAGEOUS, considering that the extremely inferior Matsu[censored]a lamp does not last as long as a Philips or Osram lamp. My request from Panasonic was simple - please provide me with the exact specifications (type of lamp, wattage, arc gap, dimensions, etc.) so that I may locate an alternative more reasonably priced lamp. They claim that this information is confidential and cannot be released to me. IT'S A LIGHT BULB for crying out loud!

Panasonic has disappointed me for the last time and will never as long as I live purchase another Panasonic product. They are not concerned with customer satisfaction and are unwilling to make right a wrong situation.

I recently bought LCD projector costing over $1500. After only a few months it began to shut off after a few minutes of running. Called the 800 number given with the product to inquire about the issue and it took no less than 30 minutes and several transfers to find the right department to even discuss the problem. The technical support department immediately pushed the issue off to the service repair company (only ONE authorized facility in the US) who informed me that they could fix the issue (faulty iris component) but I would have to pay to have it shipped in for repairs. After paying $25 to ship the item and waiting 10 days to get it back, the projector shut down after about 10 minutes of running (this time, the cooling fan stopped turning).

I called the number provided on the return packing slip and got an automated operator which kept asking me which product I wanted to buy. By the time I finally got a live person, he didn't understand English and sent me back to the automated system. The third time I called I eventually got to another live operator who sent me to the Microwave division. Never mind that I had told him we had a problem with our PROJECTOR.

To each operator and to the automated system, I had to give my name and Model number of the product and I was still shuffled around until the Microwave technical support gave me a new number to call, which was for Projector support. Of course, the projector support person immediately said "Sorry, I can't help you, it's a service issue, and they are already closed today, so call back tomorrow or another business day" (Doesn't he know that Wednesday comes before Thursday and Friday. Who do they employ anyway?).

If it hadn't taken me an hour of calling in to the main Panasonic Customer NON service department and getting the run-around, I might have been lucky enough to talk to the service company before they closed. Now I get to call the main number back tomorrow and if I am lucky get to the service department so they can tell me to ship it back at my expense so they can keep me from watching TV for the next 10 -14 days.

I will NEVER buy another Panasonic product and I do not recommend any to friends, colleagues, or even my enemies. I am sure that not all their products are this bad, but if there is a problem of any kind you cannot get help with it.

ANGST! This online seller is THE WORST experience I have had in over 13 years of online shopping. I ordered a DMP-BD85 BLU RAY W/ STREAMIMG & WI FI DVD player on 11-30-10 for the great price of $125 via a corporate buying deal with free 1-3 day shipping. I look at my checkout cart and price mysteriously changed to $137.50! I got no help no explanation other than web prices do not always reflect final cart checkout price. WHAT!? That was the final answer after waiting 70 minutes on ignore. I then e-mailed eppsupport AT us.panasonic.com and told them this was fraud and illegal. I got a voice-mail at home saying they had adjusted the price back to $125.00 as website initially showed. Their website is a tragic joke. It is always outdated with order status never updated. Days, weeks, went by and no DVD player arrives, no website info and no e-mails from Panasonic.com -- ? Sadly, after 2-3 more calls to them, they admitted item was on back-order and since Christmas is so busy a time, we customers need to be more patient. Hunh?! Then magically, 44 days after my order, on 1-12-11 -- UPS drops the DVD player off at my house. Panasonic.com never e-mailed me when it was being shipped AS THEY PROMISED. Instead, I about trip over the dang thing on my front porch in its box with all the logos and pics advertising, "Hey folks, please steal me." When I let customer service know it had finally arrived, they simply e-mail replied saying, "We see it was shipped UPS. Hope this info is helpful." Duh . . . What is wrong with this company? AVOID Panasonic.com WEBSITE. AVOID their scam. I only hope this thing works right .

I am disappointed in a poor camera: Panasonic's DMC-ZR1. I am more disappointed with their service and support. The original camera got dust inside the lens assembly and affected pictures with a grey dot. Since it wasn't fixable, I sent it back. They sent me a refurbished one and the exact same thing happened again. However, their 90 day warranty expiration quickly expired, and I was stuck with essentially a broken camera. They just sent me the broken one back. Avoid Panasonic Cameras, avoid Panasonic anything with their poor warranty.

We have a repair plan... Waiting for a powerboard for the panisonic large screen lcd tv... They said they do not make them anymore.. The parts... So they took it out to have it repaired... And they are not sure that is the problem.. We had a power surge and we are covered for that with the repair plan... We want another tv... We are still waiting for the repaired part that has never came.. Over 40 days.. Every time we call sears they say it will be there next week... And it never arrives... Help! Rick and judy westom.. Minneapolisjudy@aol.com

Thank you for providing feedback concerning your experience with our customer service team. We are sorry to hear that the outcome resulted in the return of our Panasonic Blu-Ray player. We will share the experience with our Management team.

In less than 2 months my Panasonic DMP-BD60 started playing some of my widescreen DVD's postage stamp sized on my 42" HDTV. I was over the 30 day warranty period with Amazon so I called Panasonic. After an exhausting 50 minute conversation with Sheldon in Jamaica I discovered that Panasonic will not honor their one year warranty on parts and labor because Amazon is not a licensed dealer. They basically told me to go away. Amazon did help me out with this though. They extended their warranty to cover my period and only charged me the shipping. I now have a Sony and it plays all my disc fine. Panasonic and myself are through. Also, I won't buy electronics from Amazon again. I don't know who or what licenses they actually hold.

Panasonic's USA team has begun reviewing this particular site. I recommend you use the below link to partner with our UK counterparts.

https://www.facebook.com/panasonicuk

I rang up panasonic this morning, 11.6.12, i wanted to ask a question about one of your hooversMCUL712'S, I wanted to know, another name for the angle of the panasonicMCUL712'S 90 degrees turning circle, is it a right angle, left angle, centre angle.
I am disgusted by your customer service, i was on the phone for 10 mins, then your staff cut me off, i am so cross with your company, apparently you charge a pound a minute, ive lost 10pounds because of you, you have ruined my day, i want that 10pounds, because they have cut my wages at work, i didnt even get an answer that i wanted.

I used to believe that Panasonoic products were among the best. Had I not believed that I would have taken so long to realize that they are inferior.
3 strikes and you are out, Panasonic! I'll never buy your products again!
(1) I bought my wife a Panasonic Lumix camera. Much of the time when outdoors the you can't see an image on the LCD. Also, picture quality is inferior to my Canon's.
(2) The key pad on my Panasonic telephone/ answering machine sometimes takes multiple presses to input a digit & other times it inputs the digit twice. Also, its developed a loud irritating hum when recording.
(3) By fa the worst of the 3 is my DVD recorder/ VHS player. It is a total mess. It frequently gets a brain freeze and locks up like a bad computer. The only solution is to unplug it. Simply turning it off is not an Option.

I bought a Panasonic microware oven to replace my old 18-year-old one. Three months later, the unit stops working with a H97 error message, which by the way, would I have done my homework, I would have known this was a very common failure with this product and definitely would have not bought it.

After calling Panasonic technical support, they tell me that I need to bring the unit to an approved repair site. The closest to my house was 1/2 hour away. There was no other option other than hauling the bad product to this place. I dropped the unit on a Tuesday. After a week, I called the repair center on a Wednesday and they tell me I might not have my microwave oven back until the following week because the technicial looked at it the day after I dropped it off (Wednesday), the part was ordered the day after (Thursday) and it usually takes 5-10 business days to get the part, which means I will not get my repaired oven back possibly for another week or two. All together over a month without being able to use a product bought only 3 months ago. That is unacceptable and very poor customer service.

Needless to say this will be the last time I or any member of my family will be buying *any* Panasonic product. Not only the product quality is questionable but the hassles this company puts customers through in order to have something that should have not broken that soon to begin with, repaired, is unacceptable.

I am going to pick up the broken unit and Ebay it to recover some of the money I wasted on this bad product and I will go out to buy a new one which will certainly not be a Panasonic. I am sure glad I did not buy a Panasonic big flat screen T.V.

Dear Sir,

I have purchase Panasonic system ( Model -SC-VK62D, Price - 17000 rs ) in month of 27 aug 2006 from dealer ( Rajesh Trading Company - 1485, kasba peth, pune-11, contact no -020-[protected] / [protected].

within Fourth month the system have problem ( warranty period ) and i was go to ur dealer on, he take it system for repaire.
and he give system me after 7 month after my regular follow up. i was suggest him to replace me model but he didnt give replacements.

within 3 month the system have again problem. and again given to dealer for repair. again follow up for dealer and he return after 4 month to me and take amount 800 rs for repair.

again system have problem and given to dealer and again he take a time for repair 4 and 5 month. and take charge.

Now system have again problem and i m given him for before last 2 month, i dont know how many month he taken for return.

Can company will check my petions or harrashment to me.

This people is totally useless wen i come to service on the products they offer, No Support, No firmweare update, no nothing, they just take your money and then "F " wit any one that have the poor luck of have purchased one of their products

Panasonic dvd -ram discs do not work on my panasonic dvd they stick & skip up to 10 seconds & therefore spoil any recording I feel matsuhita electric should replace the discs or at least have a uk telephone number to contact.

I have nearly FOUR years of bad karma from the UJ-811 in a Toshiba P25-S609 laptop.

While it was under extended warranty Toshiba replace the drive at least 3 times and also replace the mother board while thinking that it was an interface issue with the rest of the computer.

I've been shopping for a replacement so I can extend the life of the machine, but advice to get a UJ-840 turns out to be suspect since the UJ-840 is a slide-in tray and not a open-top tray.

Complaining to both Panasonic and Toshiba has been a waste of time. So I save my energy to "diss" Toshiba when I'm window-shopping at CompUSA / BestBuy!

This is my first time lodging a complaint on any company be it online, verbally, or in a document. I have NEVER felt so strongly against a company as I do Broadway Photo. They bring NEW meaning to unethical business if they are a business at all. They are a bunch of crooks. I ordered a camera on Oct 9th and they held up my order on the basis to UPSELL ME FOR A $100 BATTERY on the premise that the Panasonic battery only last 10 minutes before dying. I told them that I found it hard to believe that Panasonic would make a battery only capable of lasting 10 minutes. They told me that I was wrong. WHAT LIARS. Furthermore when I ordered the camera on the 9th it stated that on their web site it was in-stock and ready to ship, when they forced me to call them on the 10th, the guy told me that the camera was in stock and would arrive in three business days. On the 13th miraculously NO PRODUCT TO SHIP AND NO DATE TO SHIP...but guess what they had other cameras they could sell me! The guy that screwed me was Mike Sicheri. This guy Mike Sicheri stated that it wasn’t his fault; he works on salary, and only fulfills orders. Mike Sicheri further blamed the problem on how the company was set up and refused to transfer me to a Supervisor rather send me to customer service that would NEVER pick up. I called numerous times and got hung up on or transferred to NO ONE. PLEASE... I BEG OF YOU, don’t waste your time going through what I went through DO NOT ORDER FROM THESE COMPANIES regardless of their price.

PS:
After all was lost and I went to cancel the order via their website it stated:

“The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.”

Looks like I’ll be taking this up with my credit card company! Freaking CROOKS!

I sent my Lumix camera for warranty repair. I included the required information. I now get a letter addressed to someone who has a last name similar to mine asking for the required information. I called the number listed several times and always get "no one is available to take your call." I call the general Panasonic 800 support line and it is totally automated with no option that helps with my problem. Why would they give out a telephone number and then have no one to answer it?

On 9/2/06, I bought a Panasonic Lumix digital camera from Circuit City. 23 days later it was buzzing loudly and would not focus correctly. I took it to Circuit City that day, but they refused to even consider helping as it was after the 14 day cut-off. I called Panasonic, they said I would have to have it repaired under warranty. I paid the $10 to insure it and ship it. It cost $303 new, and then more to fix it after only 23 days. I don't really want it back now, I don't trust it. I want to return it, and buy a different brand or upgrade out of the Lumix line. I would certainly think that $303 would buy a decent digital camera.

Steve Pettit

Panasonic should stop making microwaves, apparently nothing has improved since our last purchase a year and six months ago. Best buy salesman had told us that Panasonic had come along way since our last purchase. The reason we stayed with Panasonic was because after buying trim set for $170.00, we didn't want to buy that again with another microwave, SOO- we stuck with Panasonic, and again we bought the more expensive model, and it just died, didn't have it even 2 yrs. The last one was the more expensive model also, and it was in the shop three times for two weeks each time, and only lasted less than 2 yrs. What a joke!

Our company recently purchased a new UF-8200 industrial fax machine. An error came up stating to contact the dealer, and the fax machine ceased to print incoming faxes. The operating manual is over 100 pages, the troubleshooting section is only one page. I contacted Panasonic tech support only to be redirected three times to other 800 numbers. Finally I got someone on the other line and they told me to send an email to Panasonic, so that I could receive a pin number and then be able to talk with tech support. Two days later no response, no pin number, and tech support still refuses to talk to me over the phone. This is absurd; furthermore, the $1, 200 fax machine is outdated, cumbersome and as of now breaks down quickly. Hope this helps future buyers.

I purchased a plasma TV through employee purchase program at what I thought was a great price $751.67. When I tried to track the status of my order a few days later, the order tracking showed a much different price - $1, 769.00! I wrote to their customer service, and they said that it was a type-o on their website that day, but the price is $1, 769.00 and that's what I have to pay...this made no sense, so I called customer service, and they said the same thing! And they said their "pricing policy" is disclosed and it allows them to do this...so I checked and the terms and conditions when I logged on did NOT say anything like this and I called back. While I was holding for a manager, I checked again, and now the ToU CHANGED to include this "pricing policy"! In any case, I was again told, this time by a manager, that "too bad" it's their pricing policy to change the prices if they discover a mistake. I even got confirmation from Alex (the manager) that, if I had NOT checked, they would have shipped the TV and just charged my credit card the added $1, 100 without obtaining my consent! How is this legal?

i have a microwave which was bought in12/2017... it is not working well, every other day there is a problem in that, i have called service center people to come & check but they dint came... i have taken the microwave to there shop, then they changed a part of it, that was magnatone & they guranted that it will not give problem again, but after 10 days the same problem happens, it doesn't work... i have filled a complaint against it about 2 mnths ago, but they didn't came till now...

I agree completely. I'm having the same experience with my DMCTZ3A Digital Camera. If I'd known this I'd never bought a Panasonic. Did you ever get any resolve?

the key difference there is that Bestbuy canceled the orders and refunded people their money, proactively. Panasonic did not, and intended to charge my credit card with the difference in price.

No, I HAD ALREADY BOUGHT THE ITEM at the lower price, HAVE A RECEIPT AND A CONFIRMATION OF THE ORDER - all reflecting the lower price..yeah, it seemed like a great deal, but I've seen similar deals on plasma TV's, so I honestly didn't think of it as an error. Put it in my cart, completed the order. THEN they jacked up the price. WITHOUT TELLING ME. If it's not illegal, it absolutely should be. In any case, I'm checking with BBB, FTC and my state AG on the legality of this practice. And warning everyone I know to avoid shopping directly from Panasonic due to this practice. It's really scary to me that a retailer can, after a sale is already made, arbitrarily change the price and charge your credit card for it. Makes one afraid to shop!

I don't disagree that a retailer can change the price, but it's changing it on a sale that was already made that makes no sense to me.

Panasonic is not the only one doing this VIZIO LCDTV after one year the digital tuner takes a dump.

I will never encourage anyone to buy Panasonic Plasma HDTVs. As soon as one year warraty is over, the TV also goes out of order. What is the company doing about helping customers facing this kind of problem? Does this company axpect custormers to buy a new Plasma TV every year or prepare to pay for the repairs as soon as the warranty is over? Customers should fight agaist this kind of cheap products or they will flood the market more and more things like this.

I have been calling the Panasonic service center handling heaters here in Manila. On feb 14 they said they would come feb 15 or 16. No one did. So i called feb 17 and they said they will come feb 18. No one did. I called feb 20 and they said they were coming on the same day. No one did. The problem is they outsource these things and no one in panasonic is doing audit checks if the agencies are doing it right. The worst! I never experienced this with my elba or electrolux products.

Same thing happens wid me ...i puchased 2 ton Split ac and plasma tv in jan 2010 n they wont evn provide me any service n whn my ac 's compresser is not workin properly dey evn deny to change dat...n compresser is in 5 year warranty period bt v have no other option ...service is too too too bad...i never ever go for panasonic product in future...yash kapoor, north delhi

i hav purchased a panasonic AC 1 TON from tmc hyderabad ap india AC IS FAILED WITHIN 4 MONTHS I HAV COMPLAIMED AT SERVICE CENTRE THE PERSON HAV FILLED THE GAS IN THE COMMPRESSER AFTER 1 MONTH LATEER SAME PROBLEM IS OCCURED CHILLING IS NOT PROPER
I REQUEST PANASONIC SERVICE TO CHANGE THE UNIT AS IT IS IN WARRANTYTODAY ON 15 -03-10

SHAILENDER
PH0 [protected]
HYDERABAD

I completely agree, ALL Panasonic products are of low quality or defective. I have noticed this for years. Bad thing I wasn't able to warn my mum. She bought aircon for our new house. Now, everytime she calls Panasonic to schedule cleaning & the day of schedule comes, they always cancel & re-schedule. My mum feels like they don't want to come if only 1 airconditioner needs to be cleaned. Also, they will always set a schedule & cancel the last minute. It has been going on for months. I hope this company closes soon on the dwindling economy! It doesn't even deserve to last a month cheating on their customers!

I bought vacuum cleaner model mc5010 (1600 w) made in Malaysia since 4 months ago from the biggest shop in UAE and took it to my country (Egypt). The air filter (made of karton paper not plastic) become damage and the unit at all not working.
the unit still in guarantee, but when i went to agent in UAE with the damage filter he refused to replace the damage part and asked me to bring the site itself how come and he promise me to ask in the Japan about the price. Until now no action taken. Very poor service.

your operating instruction book does show that this model offers a hook up to my fax machine

Dear Sir/Madam,
i have bought the Panasonic phone model GD25C CDMA+GSM (grey black) in jan-2017 wide invoice no DL-SDED-[protected]-3686 DATED 06.01.2017.

but now phone key pad not working smoothly. key pad working with 2 or 3 time pushing.

so i want to resolve the issue

Regards
Bhupendra Singh
[protected]
Rudrapur-263153
( Uttarakhand)

I have the same tv and it keeps shutting off after an hour or so.It won't restart until it sits for about another hour.Anyone know what the part is thats malfuctioning?I'd like to fix this myself because it weighs 200LBs, and I'm not carrying this thing out of my basement unless it goes directly to the junkyard!