Panda Express
Reviews and Complaints

I submited an order (Order#[protected], Florida City, Florida, March4, 2018, online for carry out. ) I ordered two seperate entries from the menu. I ordered online thinking my food would be made fresh, an I wouldn't have to wait long to pick up my order an I'd be on my way. So I got there a few minutes early an I was told that they were just preparing my order, so again I thought: GREAT FRESH FOOD! No I had to wait for the cashier to help 3 customers before me make there selections, pay for there food, an then the lady prepared my food right off the buffet an I'm thinking why am I being charged an extra $1.50 or $3 for both entries for a "speciality charge", and I could of just went through the buffet, myself and it probably would of been faster then ordering online an standing there wakting for my to go order? I wouldn't have minded the wait if it had been prepared fresh. I like Panda Express but was upset by this experience .

Very off-putting how they now call you out for not allowing your change to fund one of those self-serving "charities". Tonight the worker actually would not give me my change. Only 20 cents but I can't see them giving me my order if I give anything less than the full charge. I was made to feel like a low-life but I wasn't leaving without the change due me. They have it all on video for goodness sake.

At approx. 1:30pm I went through the drive thru at 2725 E. Whitestone in Cedar Park and when I got the order it was wrong. I called in to the restaurant to ask if I can just come back in to get a side of the correct entrée. Judith had a major attitude, said it was my fault, I should have read the screen better, etc. When I said that it was correct on the screen and she plated it wrong, she said something I couldn't understand very low and hung up. When I entered the restaurant, she saw me and began speaking in Spanish to the cook saying "this was the [censor] that called". Only problem, I speak Spanish and understood everything. I have NEVER been treated so poorly by an employee at a fast food establishment. Why couldn't I just get the right entrée?

I actually love panda but one location i would advise people to stay away from. They never do their job. They half filled the fried rice area, and i had a coupon i had done the panda survey and still they took the coupon and never put the item in my order. Bethany & 43rd in glendale az is one horrible service, coupled with their portion size. I had two sons work at panda and have always went but they cannot seem to get it ok. Sadly this is something even if brought to their attention tomorrow, it would be nice to get them to recognize their errors and still its a sad store, filled with lazy workers.
Store #0865 thought corporate might want to be aware.

It's not fair that you exclude 50 million people from enjoying all these options that should be vegan/vegetarian (chow mein, eggplant tofu, white/brown rice, veggie side dish, etc.) but are not because you cook them with chicken fat/stock. When you go to the supermarket and buy pork, you expect that you're buying pig meat, not dog meat, right? Well, when someone sees Eggplant Tofu, chicken doesn't immediately come to mind, does it? It's misleading. What I don't get is why would you think a meat-eater would order vegetables at your restaurant if they hate eating vegetables? None of your meat eater customers are going to notice or care if you don't use chicken stock, and you will be attracting 50 million new customers (vegan and vegetarian combined) by not using chicken stock!

On your website, you list your values:

[Proactive
We identify opportunities for growth and lead others to create the future we envision.]

Can you recognize this opportunity for growth, and be proactive by at least doing a test run to see if you will make more profit?

[Respect/Win-Win
We treat each other with respect and seek "win-win" relationships with Guests, business partners and our communities.]

You could have a win-win relationship with the vegetarian community by taking out the broth and allowing us to eat at your restaurant, while you earn more money from us, and make your menu healthier-- like how in
'Panda Way', you list one of your values as 'Healthy Lifestyle'. Win-win.

[Growth
For Panda to grow, we must each learn and grow. We are humble and open to new ideas as our world is constantly changing.]

There are many vegetarians offering the new idea that you could cook non-meat options with water or vegetable oil instead of chicken broth. The world is changing, and veganism has grown 500% since 2014 in the US, to currently 20 million vegan Americans, and 30 million vegetarian Americans. That equals to 50 million vegans and vegetarians that could be eating at your restaurant.

[Giving
We give our time and resources to support each other and our communities.]

Eating out as a vegetarian/vegan can be hard in small towns. Why not make it easier for people to eat with their families, giving support to them?
Not to mention, under 'Sustainability', you say "Panda Restaurant Group understands that the future of our restaurants can only be as bright as the planet on which they reside, so we're reducing our carbon footprint..." so why not make it easier for the people who want to reduce their carbon footprint by not eating meat eat the non-meat options at your restaurants?

Unless you evolve to cook with vegetable stock or water instead, then I can only assume that all of the values you list on your website are false. Why mislead people?

Went to Panda Express drive thru in 690 N Estrella Parkway in Goodyear, AZ. We tried to order 5 plates. The order person said they ran out of fried rice and had only chow mein, ok fine. So we proceeded to order. They ran out of beijing beef, the Angus steak! The store does not close until 1030pm. I was extremely annoyed that they were not making anymore and had ran out of food to serve and it wasn't even 830pm yet! This was unacceptable. Once we got our food home, the servings were small! So disappointed. I wish we could have turned around and got a refund. $45 to spend on food that used to be of quality totally wasted because we did not get the food we wanted because they had run out of it.

I placed a catering order (26-30 people) for 4 sides and 4 entries on 2/8 by calling Irvine Spectrum Panda Express and asked if they deliver. The order taker confirmed the order and that they deliver and I placed order for delivery for 2/10 at 11:45 AM.
on 2/9, I called store to make a change to remove a meat entree and add a vegetarian (egg plant/tofu) entree. The order taker again confirmed all sides, entrees, and confirmed delivery on Saturday, at 11:45 AM.
On 2/10, no delivery guy showed up and I called the Irvine Spectrum store at 11:45 AM. The individual informed me that they don't deliver and food was sitting at their store. Significant issues:
1. No courtesy to call ahead of time if they didn't deliver. If I didn't call, food would have sat there.
2. Lack of training to the store employees for company's policy that Panda Express does not deliver food.
3 The event on Saturday was for a paid training ($200 cost for the training) and I had to step out to pick-up food and lost 1 hour of the training. Significant loss to my time.
4. The training event was scheduled so that 28 participants were scheduled to take lunch at noon. Due to lack of call from store, I had to go to pick up food and lunch event was held at 12:45 PM (instead of noon).
5. No courtesy/apologies provided by the store manager when I went to pick up food for making this error.
6. The training was attended by 28 quality professionals and all of them agreed that not calling in advance to notify that Panda doesn't deliver and not showing any gesture/apologies for this mess-up for such a large order was unacceptable.

My family and I went to one of your locations for dinner. We were attended by a rude cashier. My husband asked for a side of teryoki chicken and as she was about to give it to him the drive thru person took my order. Veronica the person attending us said "oops she took it!" With sarcasome and all. She said the next order would take 20 min. It only took 5. I then walked up and asked if she can now give me the chicken and she said yes wait in line. My husband told her we had already been in line and she lied to us so can we please get our order and she started arguing with me calling me a lier. Over all she was horrible and should be talked to or removed from the floor.

My $50 gift card was bought on 12/15/17 in Texas as a Christmas gift. I went to use the card a few weeks later and is said zero balance. I was charged on my credit card statement for the card. The local store didn't to care and said it was already used three times. Problem was, it had NEVER been used! I finally called Panda HQ and they said it had been used on 12/17/17 in Milwaukie, Oregon. Three times, same place, same day. I've never been to Oregon in my life. It's obvious someone has hacked into their gift card system and was stealing numbers. Head office, said it's not their problem, since the card was used. Uh...it's completely their problem. NEVER...EVER buy a Panda Express gift card. They never offered anything at all to make up for it.

Hi. First time complaining. I ordered two Beijing Beef Bowls and one orange chicken bowl. This is our usual order. But this time the beef was very tough and overly crispy. It was hard to chew. Plus, the server must have used the same utensil because my beef had orange chicken sauce on the top.

I believe that beef should not have been served. I've been ordering that dish for years and it's usually more tender and tasty. Very disappointed today and a waste of $21. I am requesting a refund for the purchase of our meals.

Date: Jan. 30, 2018
Location: Granary Square, Valencia.

Attaching copy of receipt and a photo of the orange sauce on the lid of the Beijing beef.

So I applied submitted my resume band called. That was on Monday and told the manager would call me back. No call so I called today, manager by the name of Alberto tells me to come in tonight at 930 and bring in my resume even though I submitted it online when I applied. so I get there at 915 with resume in hand. So at bout 935 he sits down doesn't introduce himself so I do. Doesn't even ask a question and tells me that he has no by my name because I can't work the hours they need. So I tell him that he should have told me that prior to telling me to be there at 930 at night and doesn't even look at my resume. He needs time management and information management skills. Should have left him an application for where I work we can help him with that. Don't need the job just wanted extra cash. Then I ask for the district managers number and it the DM name is a hispanic/Spanish last name and I didn't hear him when he said the last name so when he repeated it he said it with out the Spanish accent because I guess he thought that since I'm white I didn't understand him and said it all with a clear English accent. Thinking I didn't understand him. Well guess who just called apologizing for all these mistakes. A little too late...

I visited panda express Friday afternoon… I ordered the usual… I asked for the teriyaki sauce to be poured over the rice and she said they didn't have it… I was surprised because I know they have it… She was adamant about it so I ignored it and pulled up to the window to pay… When she came to the window I looked in my bag and I had ordered spring rolls but she gave me Rangoon...When I mentioned the order was wrong she implied that that is what I ordered… when I handed the bag back to her to correct the order I once again asked about the juice fir the rice… She insisted I didn't ask correctly… I was like really… I asked for a manager and she said she was… Her name was Porscha...Since I was getting nowhere with her I paid and just drove away… I was excited to have panda express in cranberry Township but now not so much especially if she's going to be the manager… She is not an asset to your company… Normally I am not critical but I was frustrated… Just needed you to know… Thank you for listening.

I just visited the Panda express on Veterans Parkway in Clarksville, IN, store # 2123. I ordered a broccoli beef and sweet firery chicken with fried rice from the drive thru. When I got to the window my order was not correct. They had substituted my broccoli beef with orange chicken. When I told them that was not correct I was told they were out of broccoli beef and it would be a few minutes, and to pull around the front they would bring it out to me. They bring it out. When I get home and open my order everything was fine except for my broccoli beef. It was all broccoli with one piece of beef. Very disappointed

While dinning in to eat on 12/26/2017 I observed many discrepancies within the food service and the employees. One of the many disturbing observations was of an employee running to her phone using the phone and then serving food after without using any gloves or washing her hands causing cross contamination multiple times. The restaurant was very dirty with many dirty tables and to my surprise you guys were fully staffed, with many employees standing around using their phones. Not only was our order wrong I also observed many other customers complaining of their orders being incorrect. I would like to know what your company policy and procedure is for safe food handling. I have enjoyed eating at your restaurant in the past, and hope that these matters can be addressed and put to a stop so that I as well as many others can feel safe eating at your restaurant again.

I ordered panda express today 12/20/2017 at around 4:00 pm. I had a plate with white rice, teriyaki and sweet fire chicken. I'd like to start off by saying some of the employees were rude and gave off much attitude. They didn't even cut the teriyaki chicken and on top of that the chicken was completely burnt ! I didnt notice it at first because when they served it, they placed the burnt side on the cutboard so i had no idea it was burnt until i got home and took a bite into it. I couldn't even finish my meal.

On December 6, 2017 I purchased a 20 dollars gift card (#[protected])at the panda express in Lynwood Washington (store#1088) and Order # 248774. I received a gift card activate receipt. The name of the employee on the receipt is Mahaley Sapp

On December 13, 2017 My son tried to use the gift card at the Alderwood Mall during a field trip with the elementary school and was told there was no balance on it. It was very embarrassing experience.

I called customer service and was told the card had been redeemed.

I need a full investigation on how this happened and want to be refunded for the 20 dollars I spend for a card with zero balance on it.

It is very unfortunate that this happened he changed my all perception on gift card bought in your restaurant.
I will no longer trust card bought at panda express. It is very disturbing that I purchased a card, not a the grocery store but I one of your restaurant and the card was redeemed by someone else. Is this store running a scam? Where else is my information used?

Very disturbing situation.

Best Regards,

Christine Ndayiziga

I've been a customer of panda express for at least 8 years for the one at the villages never had a problem there, but the one in ocala by home depot, wow! Terrible service will never come back to this establishment, food was totally old, asked for fresh food, paid for it in advance, waited for a good 15 minutes and never got my food, cancelled my order and didn't even get an apology, never again.

Hello I came in Dec 2017 around 8;30 I ordered a kids meal with white rice sweet fire chicken I was told chicken will take 10 mins it came out faster I went back to work and ever since about Sambi have had stomach issues runningback and fourth to the bathroom all that I have ate was the products for your establishment Idk if the chicken was undercooked or something but I've been sick senseno ate at panda express Richmond.ca

Was extremely rude and did not allow to order per the customer's wish. Said next time "I should order a bowl not a plate". Please train your employees properly. Coming from someone who frequently works late shifts on campus, I do not appreciate having been treated as if though I was a bother rather than a customer. As an employee, I believe it is one's job to display acts of kindness and concern when interacting with customers. Thank you for nothing.

Panda Express
6752 Normandy Blvd, Jacksonville, FL 32205
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This location has been my go-to restaurant for a long time. It's been very disappointing, went there 3 times in the past 2 weeks and there's been no ice machine.
I find that hard to believe that and ice machine is unrepairable for more than 2 weeks,
An alternative which whould be to purchase ice from an outside vendor. Instead you let customers purchase their food then to find out there's no ice for their drinks. No signage on front door.
Customers then have to purchase single bottles of drink for an increased price only if you have enough.

Thanks,
Former loyal customer.