Parking Management Company
Reviews and Complaints

I cancelled my parking because the car I purchased was a lemon. # 1. PMC charged me for the entire month instead of ending it on the date I requested. I recently got a new vehicle and I have been trying to register it with parking. I have sent emails and numerous unanswered phone calls. Finally a callback, I was told that there is a 4 month waitlist ! That can't be so, I live in front of the parking lot... There have only been a few cars parked there, the lot has been practically empty. I tried explaining that my account say accepted under status and no end date for parking(I have parked there since 2020 with no issues). It also won't allow me to add a vehicle under the edit button or apply for new parking. Emails unanswered and rushed off of phone without a solution. I'm frustrated with this company. I already have a car decal and key fob... I don't see what the lack in communication is.

I parked my car on 11/1/22 at the OneCity free parking area in the short term spaces and entered my license plate number/vehicle information and credit card information as required in the spot in which I was parked. I returned within the allotted time frame, and saw a PMC employee taking pictures of my car. I inquired what they were doing and they told me that I had not registered my car in the spot. At that point, I pulled out my confirmation and showed the employee that I did indeed register my car in the parking spot (and was leaving within the free parking timeframe). They apologized for the misunderstanding and assured me that they would fix the mistake as they were having computer issues where cars were not showing up as registered on their software. However, I recently received a letter in the mail despite this confirmation that I owe $40 for illegally parking in the spot that I was told was resolved. I am very disappointed in PMC for again attempting to charge me money after assuring me that this had been resolved.

2/7/23 at 8:39pm *** station in ***, *** Got a parking ticket for parking in a parking lot with absolutely no sign of being paid to park. there were no meters, there were no machines, nothing around where I parked. I came out of the restaurant, Goodfellas, and seen white piece of paper on my windshield and it was a parking ticket. upon looking and looking and looking I found a small stand up board folding board with a scan to pay code on it for your cell phone and very small font which is ridiculous! Not everyone carries a cell phone around to be able to utilize that. I would of been able to had I seen it though! I would of been reimbursed for any parking fees , I would of had no problem paying it. there was at least eight other cars in the parking lot with the same parking ticket /parking violation which is saying that nobody has seen these that it is paid parking. the sign pointing into the parking lot had no insinuation that it cost any money to park there it just said parking! Photos attached for proof. Ticket number *** License plate

Notice #*** License #*** On November 18, 2022, my husband and I went to *** located at ***. When we became aware of your sign stating that it was a paid parking lot, I drove to the *** Hotel which is located behind Goodfella's and found an empty parking spot. The boundaries of the paid parking area were not clearly identified, so believing this was a parking spot on property adjacent to ***, I did not pay for parking. A week later, I received a notice in the mail stating that I had not paid my parking fees and I was being charged. On January 13, I received another notice in the mail stating that my "parking violation fees remain unpaid" and "if payment is not made within ten days" my vehicle would "be "subject to immediate immobilization or impound with no further notice." I was not notified in the letter from PMC of the information and procedure to dispute the ticket, and I do not believe I should have to pay the fees, as I had located a free parking spot at the *** Hotel.

We had our new vehicle (2021 *** Venue, black) checked into the valet (PMC) at the Homewood Suites in Downtown ***, *** and we checked out on August 5, 2022. When we received our car back from the valet there was a dent to our trunk, bumper and rear side of our vehicle. We immediately showed the valet of the damage we discovered, this was a brand new car and there was zero damage when we gave the car to them. They filed an incident report (attached) with us right then and there and gave us their business card so we can make arrangements for the liability claim with the company. We tried for weeks calling them using the phone numbers on the business card (attached), emailing them leaving messages and they never responded. We elevated it to our *** company (USAA) and they to were unable to contact PMC and when they left messages, PMC never called them back. To this day, PMC has not responded to us or our insurance company to get this resolved. At the end of the day, our new car was in their care and received to them undamaged and returned to us damaged and they must be held liable for that. This has been a horrible experience for us due to PMC's non-responsiveness.

On 14 December 2022, I parked in the Landmark parking lot in ***, . I visited the kiosk and saw that I needed my license plate number to pay. So I returned to my car, checked my license plate number, and then revisited the kiosk where I paid for the privilege of parking there. I placed the receipt in the front window as instructed. The fee was $13+. I went to lunch at a nearby restaurant. While there, I received a text on my phone that said I was in violation of the parking rules -- that I had not paid the fee. That was blatantly untrue.Later yesterday, and again this morning, I received text messages stating I was in violation, and assigning a fee of $40 + $4 fee. I disputed the claim with a photo of my receipt and license plate in the background. I received an email stating that my fee had been reduced to $10. My position is that I own NOTHING, as I complied with the rules and paid for parking yesterday. I have spent no small amount of time trying to clear up the misunderstanding. The text messages do not allow for return texting. The website has a PO Box for correspondence. In essence, the parking management company engages in 21st century digital allegations, while allowing for only 20th century replies.

On 7/15/22 my car door handle was broken by an employee of the valet company and my SUV was returned with damage to the door and window. I have contacted the corporate office with no return call to date. A report was made on the night of the event and no manager was available on site. I was informed that I could not get a copy of the report. I asked for the manager to be called and he stated that an investigation would be conducted. I would like to see the video so that I can see how my door handle was broken and why my window will not rollback up. Because the door handle was pulled out of place the door no longer opens from the inside or outside of the car making it unsafe to drive. I missed work the Monday following the event so that I could get a rental. The rental car is costing me more than I can afford. However, I have to get to work and take my children to daycare. Due to my door handle being broken by the valet staff member I have incurred *** that are causing a hardship. The management are not responsive to my call requesting follow up from the corporate office. My door and window were working properly when I gave my keys to valet. This is not acceptable to not take responsibility for breaking my door handle.

Parking Management Company (PMC) offers valet services to hotels across the region. Over a month ago, items in the amount of $273 were stolen from my vehicle while in the care of PMC valet employees as well as my entire car being sorted through with my glove box and console being turned inside out. This occurred at Springhill Suites Downtown ***, . A claim was submitted to PNC [protected]) and for a month I was told I was being paid right away. I've followed up numerous times, only to receive lie after lie that my claim had been processed and I would receive a check "any day now". As early as last week on Oct. 25th, the claims manager, ***, told me my claim had already been processed and I would have my check in my mailbox "the next day, or two at worst.". When I came home on Sunday after a long week of travel, there was no check. Now *** is unresponsive, his voice mailbox is full, and during this entire process, it has been IMPOSSIBLE to get someone on the telephone when you call. A simple look at this company's *** reviews will show countless others making similar complaints with claims that apparently will never be paid. I want to put this behind me and want to be made whole. This has seemed like a game to them and I'm at the end of my rope.

I received this ticket from *** Hospital lot at the Hixson Location. *** Hospital no longer has a lease with the Parking Management Company. I have parked in this lot for almost 30 years as I have been a patient with Dr. *** since I was a teenager. There was no arm at the entrance to this lot. There was not a large sign to indicate the lot was now a paid lot. There is no kiosk for parking payment. The signs were attached to light poles and were not noticed by most people. When I returned to my car after my doctor's visit, every car in the lot except for one had a ticket on its windshield. This would indicate that almost every person in the lot did not see the small signage and was not aware of the new charges. As you can see from the attached ticket, the company is charging $35.00. This is an exorbitant amount to park for an office visit. There was an older gentleman who had also received a ticket and was distressed because he did not know how to dispute the charges because he does not have an email. This company is ripping off patients (some of whom are elderly) by charging them when people are not aware this lot has been changed to a paying lot. The parking attendant who was passing out these tickets was also incredibly rude to me. I am contacting the company to complain.

I recieved a $60 failure to pay notice from PMC for a pay to park lot that was a dirt lot no signage and and not visible barriers in ***, . Note that I never had an issue with them before and this is a first offense and the only reason it happened was because I did not know it was pay to park. I disputed the notice as there were no signs posted around the lot that states its pay to park and multiple others have mentioned receiving notices as well with the same issue of not knowing it was pay to park. All that I got back was a rejection email saying there are big signs posted around the lot that states its pay to park from an unmonitored email address and I had to search online for another way to contact them. When I did call the *** office I got a voice-mail twice. When I left a message I received a condensing call back from one of their employees telling me the same line about have a ton of big pay to park signs posted around their dirt lot and they will be sending the notice to collections for not paying. I hope that PMC starts adding better signage and actual barriers to their lots in ***. That way I and others can avoid them in the future. I hope this serves as a warning for anyone in the *** area. The lot address is *** near *** for anyone who wants to avoid it.

I parked my car on 11/1/22 at the OneCity free parking area in the short term spaces and entered my license plate number/vehicle information and credit card information as required in the spot in which I was parked. I returned within the allotted time frame, and saw a PMC employee taking pictures of my car. I inquired what they were doing and they told me that I had not registered my car in the spot. At that point, I pulled out my confirmation and showed the employee that I did indeed register my car in the parking spot (and was leaving within the free parking timeframe). They apologized for the misunderstanding and assured me that they would fix the mistake as they were having computer issues where cars were not showing up as registered on their software. However, I recently received a letter in the mail despite this confirmation that I owe $40 for illegally parking in the spot that I was told was resolved. I am very disappointed in PMC for again attempting to charge me money after assuring me that this had been resolved.I attempted to give my license plate number and ticket number, but it clearly did not go through the first time as the complaint was closed without my knowledge. My license plate # is *** and the ticket # is ***. I am attaching it here so that the complaint may be processed again. Thanks!

We used PMC services during our stay at *** in Savannah Ga 9/12/9. Upon leaving Tuesday 9/14 morning the valet was very irritated and rude screaming and cursing because he could not get the podium that holds the keys unlocked. Once he finally got assistance and got it open he went down to retrieve my 2017 Ford Explorer. Upon coming up from the parking garage (flying, might I add) he scrubbed the wheel covering on the right hand side of my vehicle. I heard the noise and he knew he had done something as upon getting out he looked back to inspect casually. I did not notice anything at the time, but on 9/17 I noticed that the paint is indeed scraped above the wheel. Not a huge deal. Mistakes happen. The issue is that we filed a report on 9/17 with the manager, Matthew. He was helpful and nice. As of October 7th I had yet to hear back from their claims department. Matthew apologized and asked me to go get an estimate and email it to him. Did this. Still did not hear anything again until I sent him a message asking for an update on 11/29. Finally received an email from PMC on 11/30 stating that they would not process the claim because they could not physically see and verify the damage in person. Requested a phone number to the company and they have diligently ignored my emails and request. My biggest issue is that it should NEVER take over 3 months to hear a reply from a company that caused damage to your vehicle after you have paid over 500 dollars for their services no matter the outcome!

I already filed a complaint with this company for non-responsiveness after they damaged our vehicle (see original complaint below). They responded to the complaint with instructions for our insurance company to email them at: *** and [protected]@parkingmgt.com.Again, my insurance company emailed them and after weeks of no response, I too emailed them with no response. This is how they get you, they refuse to respond once they tell you to email them. If they are at fault they refuse to correspond back. This has been going on for well over 3 months with no response/resolution from this company.ORIGINAL COMPLAINT: We checked in our new 2021 *** Venue, black into valet (PMC) at the Homewood Suites in Downtown ***, *** thru August 5, 2022. The valet returned our car with a new dent to our trunk, bumper and rear side of our vehicle. We immediately showed the valet of the damage we discovered, this was a brand new car and there was zero damage when we gave them the car. They filed an incident report on the spot and gave us their business card (both attached) so we can make arrangements for the liability claim with the company. We tried for weeks calling them using the phone numbers on the business card, emailing them, leaving messages and they never responded. We elevated it to our car Insurance company (USAA) and they to were unable to contact PMC and when they left messages, PMC never called them back. To this day, PMC has not responded to us or our insurance company to get this resolved. At the end of the day, our new car was in their care and received to them undamaged and returned to us damaged and they must be held liable for that. This has been a horrible experience for us due to PMC's non-responsiveness.

2/7/22- upon retrieving our vehicle from the valet after checking out from the *** we discovered that a pair of men's *** sunglasses (valued at $550) and $400 worth of coins and dollar bills were removed from the inner console of the vehicle. After escalating the concern to hotel management our information was collected and we were told we would be contacted and the concern would be resolved expeditiously. By the time we arrived home, I received an email from Billy *** offering his assistance if the city manager (Matt) had not reached out to. After receiving the email; approximately at 10:00 pm that evening I received a call from Matt the city manager who stated he would have a resolution for us by 2/8/22 and would be reaching out to me with it.2/10/22- I receive and email Julius*** (general manager of Parking Management for the ***) requesting information for the claim.2/11/22- I responded to the email detailing the cost of the damages incurred due to the theft.The glasses $550 and money $400 totaling $950.2/16/22- I reached out to Billy *** (VP of the South East region of Parking Management) via email concerning the status of the claim and an estimated time of resolution since I had not gotten a response from Julius. That same day I received an email I received an email from the claims department wanting to only pay out $400 for the glasses that I had already submitted proof that they were $550. I asked for insights as to how this was calculated.2/28/22- I reached out to both Julius and Billy via email asking for an explanation as to why the amount for the glasses was $400, as well as, to why it was the only line item included in the claim. I received an email from the claims department with a revised release for the cost of the glasses, reflecting the $550, but there was no mention of the $400 worth of coins and dollar bills. I have sent emails on 3/1; 3/2; 3/5; and 3/9 with no response.

I sent the email below to the valet manager name *** in reference to the bad experience I encountered when trying to retrieve my car. I have not heard from *** as of today. I would greatly appreciate your attention to this matter. I hope to hear from you soon. Thank you. "Hello, my name is *** from Richmond County, ***. I was a guest at the *** the weekend of 4/2-4/2022. I was there with my sister attending a concert at the *** Center on Sunday, 4/3/2022. I used the valet services at *** on Sunday. 4/3/2022. An*** female took my information and tagged my keys. When the concert was over around ***pm I went to retrieve my car from the valet services. The young lady was still there and she asked if she could help me. I told her yes and gave her my sister's name. She left and about an hour and fifteen minutes later and I didn't see her anymore while I was waiting for my car. When I talked to the young men that were working they told me they were running behind because the parking area was congested with *** and hotel patrons. I explained to one of the young men (***) how long I had been waiting and he checked the system in search of my car (2016 silver ***) and discovered it had not been entered in the system. He took the time and looked on top of the key cabinet and inside the drawers. When he opened the bottom drawer there were my keys laying on top of other keys which looked like a lost and found drawer. He also noticed that my keys were tagged with a different color ticket from the norm. At this time I was fuming because I had been waiting too long. I asked *** did he know the young lady's name and he said "no" because he had only been working a couple of days but he knew who I was talking about by the description I gave him. She never reappeared. Thank God ***x found my keys, I haven't heard from the hotel either."

During a recent trip, I parked and tried to pay at kiosk directly in front of our vehicle. I did so because there are no physical boundaries delineating parking ownership or kiosks. I was rejected multiple times with a message to the effect of "payment is not required at this time," so I proceeded into the hotel thinking that I would recheck after attending a venue later that night. A few hours later we were notified of a $60 violation #***, which we promptly disputed, including the details above clearly showing that I was happy to pay the proper cost; I simply was not properly instructed and left confused as to how. Once free from our venue, I promptly removed our car from the lot and parked instead in a lot where I was able to get a physical receipt with evidence of my intention to pay. My total time at the *** lot was less than 8 hours, but I was willing to pay $25 for a full 24 hour stay (a cost I had to look up later online because the costs and hours are not prominently displayed outright and instead are apparently only available on QR code signs spaced sparsely at random locations in the lot--signs that I did not notice until after trying to investigate where we went wrong). I am still willing to pay that same overnight price despite paying for a second parking spot the same night and despite moving after less than 8 hours of use, but the idea that I am punished with a $60 fee, --$35 more than what I was more than willing to pay from the start!--certainly seems to be a steep and unnecessary punishment for trying to pay the bill and being unsuccessful. Worse, the response we got from the dispute of the exorbitant punishment fee fully recognized that we made what must be a very common mistake by trying to simply pay at the wrong kiosk and implied that we should have just looked harder to make our payment. It's also unnerving the amount of information *** retains and was able to immediately notify me through (phone number, name, license plate, etc).

If you're looking for a valet company that WILL damage your car, lie about it, try to bully you, and make it clear they will not keep your vehicle safe, make sure use this awful valet company for 0*** Downtown Knoxville! Absolutely the worst customer service ever experienced. On Sunday afternoon the valet attendant was given keys to my truck, drove the truck (operable) off from the front of the hotel to park it and on Monday morning the truck is inoperable. Monday morning a new attendant went to retrieve my truck and a key (NOT from my ring ring) was broken off in the ignition sometime after picking up my truck, parking it, and delivering it to the parking lot. Corallee ***, the manager of this location swears up and down it was our fault the key was jammed into the ignition and broken off. And he said it was my own key that was stuck. No, the key that was pulled out of the ignition is NOT a duplicate for my truck. I even heard the excuse because, "The truck is older than dirt, like 40 years old," "that it could have had the key stuck for a long time." I spoke with 2 independent mechanics and I called ***. All three said it is literally impossible to have a key broken in the ignition and be operable. I had to pay a locksmith $154 to have the ignition switch repaired, which Parking Management Co is refusing to reimburse me for. This was the fault of one of Mr. employees. I did suggest he look at the cameras in the parking lot to see how many sets of keys the attendants had when delivering and attempting to retrieve the truck. Clearly one of Mr. attendants used the wrong key to try to start the truck. How often are his employees drug tested? Someone in their right mind would not have made a careless error. How safe are our vehicles left in this company's care when a careless, costly mistake was made and never admitted to? I asked Mr. for his boss' name and he refused and even said, "I'm the boss of the whole city." After Mr. K