Parts Geek
Reviews and Complaints

I love this shop. Have been using them for years. I've learned just like every where us you buys things from online. And they have parts that are new and then some that are rebuilt. You are taking a chance on buying something that has been used already at some point. And everyone knows that. You can't return anything that when you buy it that paper works saids right on it no warranty. It's called a finally sell. Store's even do it. And everything you order online may take a week or two. And that's way when you order something online it state's a estament date to be to arrive. ExFeds don't even do overnights anymore. no one dose. Anyways, I have ever had a probelm with the parts I have ordered. Thank you

Part geek has every brand at the lowest prices of ANY AUTO PARTS online website hands down. I wish it was a lower amount for free shipping, but they have to make money too. Every time I've ordered it has been exactly what I ordered. I will never order from any other site ever. Sometimes I need the part right away, but then I see the savings compared to the store in town, and I wait. Every part they carry, they carry the good, the better, and THE BEST. IT'S THE CUSTOMER'S CHOICE. I BASED MY PURCHASES ON PRICE, REVIEWS, AND THE BRAND REPUTATION. IF YOU ORDER SOMEWHERE ELSE YOU'RE HONESTLY MAKING A MISTAKE. THANK YOU PARTS GEEK FOR KEEPING MY CARS RUNNING AND SAFE ON THE ROAD. GERALD SNOW LEMOORE CALIFORNIA

Parts Geek is an amazing online parts house with everything I need! They are very friendly and helpful if I ever have just a simple question! As long as I have my information for my vehicle (and they provide that on all their parts) which is very helpful!... I always receive exactly what I ordered! The shipping is always on time and sometimes earlier than expected which is exceptional! Products are just as described and on time ( as we all need our wheels) ?... and the prices are awesome! Ok love y'all all Parts Geek and recommend you guys to all of my family and friends! Quality and genuine care and price are the main things I go with! That's why I recommend this company as a ? to everyone in need of keeping those wheels Rollin! ?

Parts Geek has been my "go to place" for several years now. You will not find a better place to shop for parts that are "exact fit" for your vehicle. They have everything you need at a very decent price, no matter how small the part is or how old the vehicle is can be found at Parts Geek. Need a part fast, then dont waste time shopping at other places..Parts Geek has the fastest shipping. Recently I ordered both headlight assembly's for a 2007 Chevrolet Tahoe because the lens had gotten so scratched , fogged up, & literally could not drive this vehicle at night. I put my order in to Parts Geek and within day's, I was back on the road with brand-new headlights at a cost a lot less than paying a couple times to have them cleaned...which dont last. So pickup the phone and call Parts Geek for all your auto needs.

I have a 1996 Toyota Corolla DX 5 Door Wagon that I bought used with 189,334 showing on the odometer. the previous owner had been more concerned with new paint and wheels rather than any mechanical issues. Fortunately, to this date in time, PartsGeek has had every part required to bring the wagon back to life and being super inexpensive, I have purchased many of them without a worry if shipping was free or not. I have replaced the entire front suspension along with the rear, new brakes at all four corners, new radiator with upper/lower hoses, just too many things to list, all for much less than $1,000. So, I can highly recommend to all, if you need the hard to find, or the everyday ordinary parts, PartsGeek can solve your problems, while saving you many dollars! Five Stars just is not enough to express my satisfaction!

Parts Geek sells Michelin Tires and sells manual Ranger tire mount and Manual bead breaker for automobile up to 17 inches rim as well motorcycle wheel 21 inches. The tire mount with tire spoon 40 inches long only for moped tire 18 inches x 4 inch up to tire size 21 inch x 4 inch. China Import welder and company of HaoSen H Industry plus Air Mail FEDEX. Raybestos brake system for domestic cars and truck are good and cool. And so the brake rotor hub for year make 1970 and professional rivet steel bond the Hub and brake drum for Ford. But use one ring ball bearing radial precision fit to the modification spindle of F100 and steel use a pair of brake shoes. We are professional ASE to help stopping power brake into the best of safeties and The producers will miss you Parts Geek Manufactory called many things includes Stamping room. Sincerely, Rex H

Parts geek is now in my top 3 for auto parts. I do my own work on my own vehicle that I've worked on since 2009. Recently was in the market for suspension parts. Although functions for customer facing interface can sometimes be redundant without a filter or sort function, I was able to shop easily and an incredible in stock inventory of parts that I simply couldn't afford not to give Partsgeek a try. First order went smoothly, process from Cart to Doorstep was smooth. Understanding delays were a very likely possibility especially with a large package, everything was on time and perfectly delivered earlier 1 day earlier than expected date. Receiving it Friday rather than Monday was makes it my 2nd place for now until a few more orders to verify consistency. Great communication emails on order status without having to initiate and inquiry as to when or where. Looking forward to a little detail on description of parts and a sort/filter type function but even if it isn't part of their web interface in the further I find no reason for them to be my number 1 supplier. Consistency and availability over time will be able to bridge that gap in my opinion for my personal needs.

Parts Geek is the premier online Parts dealer,,I have been thru many vehicles in my life and helping friends work on their vehicles, I have not requested a part from Parts Geek that they have not been able to deliver to me,you can take my word for it or you can find out by trial and error, if you are in need of a part for your vehicle,don't waste your time or your money,when in need of a part for any vehicle that you are working on,just go to the knowledgeable and always very professional staff at Parts Geek and I promise you on everything thing that I love, that they will deliver the part or parts that you need and they deliver high quality products and they do it in short order! So guys and gals,trust the vehicle that you are working on to the awesome staff at Parts Geek, try it for yourself and you will be of the same mindset that I am,I am almost 60 years old and these guys have always delivered to me the highest quality parts in the shortest possible time frame,the parts that I need to get the vehicle that I am working on, up and running and I can say ,without a doubt in my mind, that Parts Geek is the best and only place that I turn to when in need of any part,for any vehicle that I am working on! My hats off to you Parts Geek and let me take this chance that I have right now, to thank you and your staff for always being attentive to my need for parts for the vehicle that I am working on at any given time!,thank you,thank you,thank you Parts Geek and your staff for always being there to get me the parts that I need,I really have no idea what I would do without you and I am glad that I don't have to do without you, Your the Best,your loyal customer, thanks again, David Measles

I talked to someone yesterday about my refund from PartsGeek. They needed my tracking numbers to process it quicker, so I sent them pictures of the returns and the tracking numbers. But then they asked for the tracking numbers again, which shows me that no one is reading my emails. Does PartsGeek even care about their customers? I work in customer service, and I would be ashamed if I treated someone like this.

I will never order from PartsGeek again, and I will tell everyone I know not to order from them either. I am going to post this entire email on their Facebook page to warn others.

I understand that I have to pay for the return shipping, but $77 is too much for parts I can't use. It makes me wonder if PartsGeek wants people to return parts or not. Consumers should be able to trust that they are buying from a reputable company that will take care of them.

Julian, this is not your fault. You are just another rep who got my ticket. But PartsGeek as a whole is terrible with their customer service. I am completely unsatisfied with all of this and my purchase. The way they have handled this is unacceptable.

I recently had a terrible experience with PartsGeek, and I feel it's important to share my story with others. First and foremost, I want to warn potential customers that order cancellations are never accepted, no matter what the circumstances may be. This is a major red flag and should make you think twice before placing an order with this company.

If you do decide to order from PartsGeek, be prepared for a frustrating and time-consuming process if you need to return any items. Customer requested returns must include an RMA number, which can take several business days to receive from PartsGeek, or may never be issued at all. And even if you do get an RMA number, you'll be responsible for paying the shipping charges for returns, even if the merchandise is defective or missing assembly parts. This is a clear sign that PartsGeek cares more about making money than providing good customer service.

In my own experience, I had to file claims against PartsGeek through PayPal and my bank just to get my money back for two orders I tried to cancel. Even with an RMA number, I never received a credit in my bank account for the cost of the merchandise. This is unacceptable and shows that PartsGeek is not a trustworthy company.

To make matters worse, PartsGeek and autopartsgeek on eBay are one and the same company, legally established under the name PartsGeek LLC. They don't have a formal customer service department, and the company only employs 25 workers nationwide. It's clear that the owners and managers care more about sales than service, and they ask customers to send in emails with questions, then assign sales representatives to reply when they get the opportunity. This is not a good way to run a business, and it's clear that customer service is not a priority for PartsGeek.

In my own experience, autopartsgeek on eBay never answered any of my 15 emails asking for a refund. And when I called PartsGeek, the sales order taker representatives constantly lied to me about getting my two refunds for merchandise shipped and refused at delivery by me. PartsGeek refused my cancellations, so I refused their deliveries and avoided getting stuck with return shipping charges.

In conclusion, I would strongly advise against ordering from PartsGeek. They do not voluntarily issue refunds under any circumstances, and only forced refunds through your bank or PayPal are effective. PartsGeek is an unprofessional organization controlled by corrupt and deceitful owners and managers. Save yourself the hassle and find a more reputable company to order from.

I recently had an experience with PartsGeek that left me feeling frustrated and disappointed. I ordered a part for my car on May 31, 2019, but soon realized that I had ordered the wrong one. I quickly canceled the order, but unfortunately, the money had already been taken from my account. I was told that I would have to wait for the item to be returned before I could receive a refund.

When I received the package, I returned it to the sender right away. They received it two days later, but when I called to inquire about my refund, I was told that it would take 5 to 7 business days. I called back on the 6th or 7th day, but was informed that no notes had been taken on my account and that I needed to confirm the tracking number with FedEx.

I spoke to a manager at PartsGeek on June 14, 2019, who promised to contact the manufacturing company and call me back. However, when I spoke to a man named John on June 18, he was rude and defensive. He laughed at me when I asked him questions and repeatedly interrupted me. He told me that I would not receive my refund for 7 to 14 days.

I demanded my full refund and was put on hold while John spoke to his GM. When he returned, he told me that my refund would be processed in 24 hours. I received an email from customer service stating that my refund would be on my card within 3 to 5 business days.

I was refunded a partial amount of $43.43, but my order total was $57.87. I have a bank statement that shows both transactions and I am still waiting for my full refund. I am also confused as to why they kept the money for the insurance on the part, even though I returned it unopened.

Overall, I am disappointed with my experience with PartsGeek. The lack of communication and poor customer service left a bad taste in my mouth. I hope that they will take steps to improve their processes and ensure that customers are treated with respect and professionalism.

I gotta say, I ordered some parts from PartsGeek and it was a bit of a mixed bag. At first, I ordered a remanufactured alternator and it came in just fine. I even sent the core back without any issues. But then, when I decided to order a full set of brake pads and rotors for one of my project cars, things started to go downhill.

The price was reasonable, so I thought I'd give it a shot. The package arrived in a reasonable amount of time, but when I opened it up, I noticed that one of the rotor boxes was busted open and not sealed. The rotor itself wasn't even wrapped and it was clearly different from the others. To make matters worse, one of the boxes of pads was torn and not sealed either.

I contacted customer service via chat to request the correct part be sent, but they told me I had to send the whole set back. I didn't want to deal with that, since the two boxes were very heavy, so I asked if they could just send the correct rotor and I could send back the incorrect part. They told me that wasn't their policy and I had to send the whole set back.

I asked to speak to a supervisor and after a few minutes, one came online. I explained the situation again and he said that wasn't normally their policy. I kept pushing and he said he could contact "the warehouse" to ask if it was possible to ship just one rotor. This would take 24-48 hours to get a reply. I was frustrated with this, so I decided to send the set back and shop elsewhere.

I asked the supervisor if PartsGeek would be sending a shipping label and paying for shipping. He said yes, but later on, I received the RMA approval email, but no packing slip. I went ahead and sent it back at my own expense just to get these parts out of my life. I sent the receipts from UPS to PartsGeek asking for reimbursement, but they said they don't reimburse shipping and it's my responsibility.

I replied stating that it's not my fault, it's PartsGeek's fault for sending the wrong part and requiring me to return a whole set. I made certain threats and asked for the issue to be escalated to their management team because I'm 100% prepared to make a BBB complaint, out them on all social media, and take further legal action in small claims court.

After a day or two, I got a reply back stating that my shipping charges (over $100) will be refunded to my card. At the time of writing, the shipped parts are out for delivery to them, so I will see if I get my refund for the parts.

Honestly, I wouldn't recommend PartsGeek. Save yourself the trouble and drama and shop elsewhere. It may be a bit more expensive, but in the end, you'll be doing yourself a favor. If you happen to receive your parts intact or at all, you're lucky.

I had to order my parts multiple times, and they continuously got cancelled but not one email was sent, not one phone call was made, no form of reaching out to let me know what was going on. So, I called they gave me some run around excuse on why they can't give me my parts. I waited another 24 hours to get my refund, after, might I add, I had to wait 4 days each time before I even got my money back.

However, today when I checked my bank account THEY CHARGED ME 233 YET AGAIN! I however did not reorder my parts and my money just got refunded so there was no reason I should have been charged again. Now, if you want THE WORST customer service you'll ever receive call them and try to ask (nicely at first by the way) what's going on only for the, you can't even call him a gentleman he was so rude, so the man child who answered wouldn't help told me "stay out of trouble" and hung up.

I did yell at one point because he was talking to me like I'm an idiot because I'm a female, which automatically means us females don't know what we're talking about or how to fix cars right? Okay so I called back and calmly asked the man who answered if I could speak with a supervisor which he replied "they're all out until 3 on lunch" so my bad for not knowing they were in a different time zone was honestly curious because I thought I was getting the run around.

I simply asked "so my understanding is all the supervisors are out for 3 hours? I mean that doesn't seem right" to which he replied "I don't know where you are but here its 2:30 have a nice day" and hung up on me! So moral of this whole story of this joke company, they will take your money, not give you your parts and if you god help them are actually curious as to what in the actual world is going on, because we are in a pandemic and money isn't just flowing for all of us and some of us are really struggling to get by but still need a vehicle to get to point A to point B or need a vehicle for work, go ahead and call them because they'll treat you like garbage, hang up, and KEEP YOUR MONEY!

If I could give less than a 1 star god I would, my family is full of mechanics and even they haven't heard of this site, nor will they order from them because it's a really sketchy deal. On top of that they want you to pay for a membership for discounts when you don't even get your parts. It's comical really and how they are still in business, that's beyond me. They barley have 2 stars don't give them the benefit of the doubt!

This company is not worth the time, energy, or the weeks on end of back and forth never getting your parts and having to keep reorder them. You're better off going to eBay honestly. Also if you've gotten ripped off I'm going to be looking into a lawsuit you can absolutely join.

So, I recently ordered some parts from PartsGeek on June 1st. I was pretty excited to get my hands on two Raybestos disk rotor hubs. I kept track of the shipping progress, and boy was it a rollercoaster ride. These were drop shipped from their LA source, and the part box made it to Sacramento where the label had to be replaced due to missing/damage to the label. Then, once it arrived in Sparks, Nevada, further damage was noted and delivery was delayed due to damage (from June 9 to June 10). I was starting to get a little worried about my parts at this point.

Finally, the delivery driver arrived with my package. The box was pretty heavy, weighing in at 38.5lbs, rated for 65lbs. I was expecting two rotor hubs, but when I opened the box, there was only ONE ROTOR HUB weighing 38lbs. I was pretty disappointed, to say the least. The shipping label said the package weighed 80lbs, but that was just an estimate. I knew that two rotor hubs would weigh just under 80lbs, so I was pretty sure that the delivery driver wasn't going to be able to shoulder that kind of weight up my long driveway. I mean, let's be real here, the guy just wasn't that physically fit and his company policy is to use a hand-truck for that kind of weight.

When the delivery guy handed me the box, I looked at it and thought it was odd that it didn't show any damage, like it should have had shipping scuff marks, etc, much like it had been replaced. After all, the shipping tracking history said it was damaged. I opened the box, and inside was ONE ROTOR HUB, and the box it was in was damaged. Given the weight of these things, it is reasonable to experience that situation. Which means, as a shipper, you pack 80lbs well BEFORE you send it! Nevertheless, the packing inside appeared to have been done by a 6th grader shipping lightweight toys. Not sure who did that, and I don't care. I immediately notified Parts Geek on their website of the missing rotor, and naturally, this is when the baloney starts with their offshore complaint department (INDIA). They want pictures. Okay, I sent pictures. Then the email chain starts, always offering excuses, never a solution.

Long story short, here it is nearly a month later and they are still making excuses as to the location of the rotor hub. So here's the reality: Stuff happens with shipments in FedEx, UPS, USPS, etc. BUT, the sign of any good business ESPECIALLY if they are on-line, is they correct their errors when something goes wrong without being a monster pain in the a*** about it. This was not my fault in anyway. Bottom line: the rotor is lost forever (if it actually got shipped) and I am going to have to call my CC company and reverse a partial charge for an incomplete shipment. PartsGeek has failed at every turn, and if there were a lesser rating such as -1/10 a star, I would gleefully give it.

Let me tell you, this transaction was rated as less favorable compared to a root canal without anesthesia, a colonoscopy while awake, hearing your Urologist sneeze really hard while you're having a vasectomy, finding out your wife was having sex with the garbage man (Wait, on second thought, this really could work to your advantage), receiving a "greetings" letter from the IRS, or receiving 100 lashes with a cat-o-nine tails then dunked in 34 degree salt water. It was a pretty terrible experience, and I would not recommend PartsGeek to anyone.

I had to get a new rear windshield wiper motor for my SUV, and I found PartsGeek.com had the same part for $27 less than other sites. I didn't think to check reviews before ordering, but when I did, I saw a lot of negative feedback from previous customers. They said the company was a scam and the parts were junk. I was worried, but it was too late to cancel my order, so I had to wait and see what happened.

A few days later, the part arrived, and it was the right one and brand new. I was relieved, and I started installing it. It was easy to do, and everything seemed fine until I was putting the last two nuts back on. The threading on the wiper arm part snapped off completely, even though I didn't put much pressure on it. I was disappointed, and I had to take the part off and put the old one back on to keep rainwater out.

Then, I had to start the return process, which was a nightmare. PartsGeek.com doesn't allow cancellations, and you have to submit a claim ticket on their website during business hours. They won't help you over the phone, and they're rude. They also make you pay for return shipping, even if it's their fault, and they might charge a restocking fee. It cost me $15 to return the defective part, and I have to wait up to a month for a refund. They don't exchange parts, only issue refunds, and they even asked me to buy another part before they sent me the RMA number to return the broken one.

I won't do business with PartsGeek.com again. They're a shady company that doesn't care about their customers. They might be cheaper in the beginning, but you'll end up paying more in the end. Don't waste your money with them.

So, I recently bought some car parts from Parts Geek for my 2002 Toyota Tacoma. I got a cat-back exhaust/muffler, downstream oxygen sensor, and a water pump/timing belt kit. The Bosal exhaust arrived quickly (within 2 days) and was of good quality and fitment. However, everything else went downhill from there. The oxygen sensor took 4 days to arrive separately and was not correct. The part number matched, but the O2 sensor did not come with the flange that was shown on their website description picture, nor did it have the rubber grommet necessary for the wires to enter the floorboard. This was quoted as an "exact fit," but it clearly wasn't. So, I had to request a return authorization number and send the item back. But, Parts Geek refused to reimburse the shipping charges, even though it was their fault that I received the wrong item. Their customer service was terrible and unfriendly, and I was really disappointed with their attitude.

To make matters worse, I had been in touch with them since receiving the tracking number on the water pump/timing belt kit. This was a necessary repair, as my water pump had developed a bad leak and my truck was stranded in my garage. The kit was on their website as "in stock" and "free shipping." However, the tracking number stated that FedEx would need 13 days to deliver from Arizona to Maryland! I was shocked and confused as to why it would take so long for a shipping company to deliver one-way. I emailed back and forth with Parts Geek customer service, and they blamed this long shipping process on FedEx. But, when I spoke with FedEx on the phone, they said it was Parts Geek who chose this uber-slow shipping option to save money. FedEx would have it to Hagerstown, MD in only 3 days, but because of Parts Geek's shipping preference, FedEx would have to let USPS pick it up in Hagerstown and deliver it to me. What kind of crap is that!? Since when does FedEx only ship a portion of the distance and then let USPS take it the rest of the way!? Is it 1988!?

I contacted Parts Geek customer service one last time asking for a manager to please call me, but I still have not received that call or even an email from a manager. And you wonder why Amazon is doing so well!? They take responsibility for their mistakes, have fast shipping with no craziness, offer free return shipping, and have accurate website descriptions. Parts Geek should include a warning on their website stating, "While this item may be in stock, it is going to take weeks for you to receive. Please control your frustrations and do not order item if you need it quickly... we don't work that way!" Needless to say, unless Parts Geek makes this situation right, I will never order from Parts Geek again!

Hey there, I just wanted to share my experience with partsgeek.com. My name is Travis and I used to work for them for a couple of months. Let me tell you, it was not a pleasant experience. First of all, the training they offer is only two days long and then they just throw you on a computer to make sales. It's not a very safe environment for customers either because they save credit card information in Firefox and Chrome, which we all know is not secure. I mean, do you feel safe giving your credit card information to a company that doesn't prioritize your safety?

And don't even bother trying to call them before 12pm because they won't answer. Even though management and employees are in the office by 8am Monday-Friday and 9am-3pm on Saturdays, they were instructed not to take calls until 12pm. It's just shady and deceiving. The owners are "Buster" and "Cheryl" and the managers are Brian and Kyle. I'm telling you, this company is a fraud and I will make sure everyone knows it.

If you receive a damaged part, they will make you pay to ship it back. And if your package is lost, forget about it! They say they will file a claim and have a 30 day wait period, but I had numerous claims for missing items or items being shipped to the wrong states and addresses that went beyond 60 days. It's just ridiculous.

Their catalog is misleading and there is a lot of false advertising, which is illegal. And don't even get me started on their so-called "customer support agents." There are no customer support agents, every agent is a sales agent. This company needs to be stopped and they need to treat their customers and employees much better.

If you need any information on this company, please don't hesitate to contact me. I know all the ins and outs of their bull$#*! and can tell you anything they tell you if it's bull$#*! or not. They will tell you anything to make a sale, even if it's not true. And if they don't meet a certain criteria of sales each day, it's the managers' [censored]. So what's the priority? Not the customer, not the employees, it's the managers and owners. They just want their money the easy way.

To partsgeek.com and the owners, open your minds and observe the inconvenient truth of your company. Realize that you are making a hardship on families with your bull$#*! policies and procedures. You can't continue to take from people's hands and hand them $#*! in return. This is not a business, the owners are professional con artists. Yes, you may receive parts, but they are in no quality nor handled with care by their people. Your parts are worthless to them during shipping and warehouse storage.

I'm not writing this because I'm angry about being discharged without any write-ups, exceeding sales requirements, and always being at work 20 minutes before anyone else. I'm writing this because the entire time I worked there, I felt like a phoney and felt bad for the customers I spoke with. So, please, don't waste your hard-earned money on this company. They are not worth it.

I recently had to upgrade my car's air conditioning system from R12 to R134a and finding the necessary parts for my 1991 Nissan was no easy feat. After some research on the internet, I stumbled upon PartsGeek.com, which seemed to have exactly what I needed at reasonable prices.

I decided to do most of the AC work on my own car, including flushing the lines, installing a new compressor, o-rings, and more. I ordered a new Filter-Drier from PartsGeek and it arrived promptly. However, I soon discovered that the part was defective and leaking around the sight glass.

I had to take my car to a local Kansas AC shop to get the filter-drier replaced, which ended up costing me over $500 instead of the less than $200 I had originally planned to spend. Not to mention the time and aggravation I experienced trying to get an approved RMA number to return the defective part for credit. And to top it off, PartsGeek wouldn't pay for the shipping to return their defective part!

Their return policy states that they have a 30-day return policy and that they must be contacted within 30 days of receipt for an RMA number. They also require that you fill out a support ticket on their website for an RMA number and will not accept return requests via phone. They also refuse to pay any return shipping charges no matter what the circumstances.

To make matters worse, PartsGeek has no telephone contact number on their website, and you have to do a separate search to acquire their 800 number. When you call, you get their automated menu so they can screen customers by the type of part ordered. Their customer representatives are rude, not very knowledgeable, and like to make you keep repeating the order number as you attempt to resolve a parts issue.

Their order policy states that if you receive a damaged package, do not accept the package. You can either refuse the package or contact the shipping carrier to refuse the package. However, they do not offer any assistance on how to get an RMA for a carrier damaged package. This means that if that carrier turned out to be UPS, you'd likely be out the entire cost of whatever you bought.

I gave PartsGeek one star out of five because that was as low as the system would let me go. Their customer service is terrible, and they overcharge you on shipping. I spent $9.02 USPS charges to use the same carrier as PartsGeek to return a defective filter-drier to the same location that I was charged $9.95 to have it shipped to me originally from a commercial business.

Apparently, PartsGeek doesn't bother checking anything before it ships out, and their quality control is non-existent. You get whatever is on the shelf in whatever condition it is at the time. Who cares? They already got your money. And, they'll probably put your item right back on the shelf when they receive it and then ship it out to someone else.

I can see why PartsGeek is not a member of the Better Business Bureau, but I went ahead and added my complaint to the New Jersey affiliate anyway. Their complaint history is appalling, with 628 complaints closed with BBB in the last 3 years and 201 closed in the last 12 months. The majority of these complaints are related to problems with product/service.

As long as there are no consequences to their business, the customer abuses at PartsGeek will continue. Firing inept and/or rude representatives will not accomplish anything, PartsGeek will simply train new inept and rude ones to take their place.

However, after this article was posted on NewPatriotsBlog.com with its BBB PartsGeek complaint history, the company finally saw the error of their ways and repaid me for the expenses of returning the defective filter-drier and the shipping costs associated with refusing a second filter-drier. Now that's properly serving your customers, just as J. C. Whitney and other great companies do without having to be forced through bad publicity. Apparently, PartsGeek had to learn the hard way!

So, we had a bit of a frustrating experience with PartsGeek. We ordered a small part on a Saturday, while we were at the mechanic's shop. We showed the professional the webpage with the order number before completing the online purchase. The shipping policy stated that the part would be shipped in 1 to 2 business days. However, we were disappointed to find out that the part was coming all the way from California to the East Coast. If we had known this, we might not have ordered it in the first place.

To make matters worse, the part wasn't shipped until the following Tuesday, and it was sent by regular 1st class mail. We could have paid less for Priority shipping to get it by Thursday or Friday, but we weren't given that option. Unfortunately, due to wildfires and hurricanes, the USPS tracking stated that the part wouldn't arrive until a week after we ordered it. This meant that we had to order from another company that charged less for shipping and provided more options for timely delivery.

Based on what we've seen from other reviews, it wouldn't be surprising if the part we received was faulty or incorrect. We've heard horror stories about people receiving the wrong parts or parts that don't work at all.

To make matters worse, we had to call PartsGeek to inquire about the shipping policy and processing flaws. We don't have unlimited phone plans, so we pay for all incoming and outgoing calls. We were put on hold for ten minutes, which was frustrating enough. When we called back during our business day, we had to wait even longer. This definitely didn't help our opinion of PartsGeek.

When we finally got through to a representative, we requested to speak with a supervisor about the processing matter that could affect all customers. However, the second operator questioned our request, which was frustrating. We had to mention that we were taking time out of our business day and not going through extra clearance to speak with a supervisor. We wonder if a woman was put on the line since a woman called?!

We don't recommend accepting a call back from PartsGeek, because it probably won't happen. A business shouldn't control communication when it's been paid for by the customer. This is especially frustrating when it interrupts your business day after inconveniencing you in the first place.

Overall, we were disappointed with our experience with PartsGeek. We hope that they can improve their shipping policies and customer service in the future.

Absolutely Horrible

I had a terrible experience with PartsGeek. I ordered a Strut (KIT) for my car on July 25th, 2022, and my poor customer service journey just ended on August 11th, 2022. First, they marked my order as fraud, which I don't understand how as I was on the line with customer service when the order was placed, and not an online unassisted order. I would hate to think that I was profiled. This pushed back my order several days. I was subjected to customer service reps who could care less and were rude because it seems that they are a third-party company. Extremely nonchalant.

I had to deal with a so-called fraud department that I could only speak to through email. They made me sit and wait for a response for 6-7 hours. I had to send my driver's license and bank statement via email to prove who I was, which was scary because I had never ordered from this company before. I was contacted only through email for that issue. If I had not looked in my email, I would not even have known.

Once the package was shipped, which took 6 days, it was shipped partially. I pleaded and begged with several supervisors and customer service reps to just send the additional parts that went along with the kit. After countless calls and hours, they kept saying that was not something that could be done and that they could not help me, and that I had to send the part back even though it was their fault. I called several supervisors and reps to confirm this because I could not believe what I was hearing.

I had to wait to receive a return shipping label for the part. I had to wait for the part to be inspected once received at the warehouse, and then and only then could they issue a refund, which could take 10-14 days. I spent days on the phone in pure distress. Then, on top of everything else, after getting the refund, they shorted me the shipping fee, which I had to call back and ask for when it was clearly their fault for all of this to begin with.

Needless to say, my car sat at an auto shop for almost a month because of the extremely poor service that I received. I would never ever use this company again.

I gotta say, PartsGeek is a real disappointment. I was looking for an alternator for my 2013 Volvo S60 and thought I found the right one on their website. I entered all the deets correctly, but when the part arrived, it looked nothing like the one in the photo and didn't fit my car at all. I was so frustrated! The website promised that it would fit my exact car, but it was a total lie.

So, I went to the customer service tab on their website to figure out how to return the darn thing. And let me tell you, the return process is a real pain in the butt. You have to enter all your info and wait for a confirmation email with a return number before you can even start the process. And get this - PartsGeek doesn't cover the cost of return shipping, no matter what the circumstances are! What kind of company does that?

I waited four whole days for a return number and didn't hear a peep from them, so I finally decided to call. It was like pulling teeth to get someone on the phone, and when I finally did, she was so rude to me! She told me that they wouldn't cover the cost of return shipping (even though it was their mistake) and that the policy was clearly stated on the website. Well, let me tell you, it's not clearly stated during the purchasing process. You have to dig through the customer service tab to find it. I should have checked the return policy before I bought the part, but a decent company would have covered their mistake.

I told the customer service rep that I was never going to buy from them again and that I was going to warn everyone I know (including my social media fam and friends) about their horrible return policy. And you know what she did? She laughed at me and said "OK!" Can you believe it? That's not how you treat customers!

So, if you're thinking about buying from PartsGeek, please be aware of their terrible return policy. And get this - they even require you to insure the package when you send it back, so it's going to cost me around $50 just to return the wrong alternator they sent me. And one more thing - they only post the good reviews on their website. That's why you only see 4 and 5-star reviews. Don't fall for it!

I recently had a terrible experience with PartsGeek when I ordered a headlight assembly for my 2017 Ford Fusion. Unfortunately, when the package arrived, I received tail lights instead of the headlights I had requested. I immediately called customer support to report the mix-up, but the representative I spoke with was not helpful at all. In fact, they told me that I would have to pay for the return shipping myself, even though it was their mistake.

I asked to speak to a manager, and eventually, I was put in touch with someone named Didi. She told me to email her my information and some screenshots of the part, and she would send me an RMA that included the return shipping fee. However, it took her two whole days to send me the information I needed, and I had to call and email her multiple times to get a response.

Once I finally received the RMA, I shipped the tail lights back to PartsGeek as soon as possible. I tracked the package to make sure it arrived at their warehouse, but when I tried to follow up with Didi about getting a replacement headlight assembly, she was always too busy to take my calls. When I spoke to another representative, they told me that I would not be getting a replacement at all, but instead would receive a refund once they verified that the tail lights were in mint condition.

It took two weeks for me to receive the refund, but when I went online to purchase the headlight assembly again, I found that it was no longer available. I called customer support again, but the representative I spoke with was completely useless and only offered me one solution: to buy a similar part that cost $190 more than the one I had originally ordered. I asked to speak to a manager, but the representative told me that they were all busy and asked if I wanted to leave a message.

I told him that I was willing to wait on hold until a manager was available, but instead of putting me on hold, he hung up on me! I tried calling back multiple times, but no one would take my calls anymore. Overall, my experience with PartsGeek was terrible, and I would not recommend them to anyone. Their customer support is the worst I've ever encountered, and they seem to have no interest in helping their customers or making things right when they make mistakes.

I recently purchased a part from PartsGeek and was promised a 12-month warranty. However, after only 2 months, I needed to exchange the part. I wasn't even trying to return it, just exchange it. Unfortunately, the eBay link to return/swap the part was broken because they had discontinued the part. I tried to explain this to them multiple times, but I received the same "form letter" reply 12 times. It was frustrating to be stuck in a loop like that.

I eventually realized that it was PartsGeek's problem, so I called them and talked to over 12 people. I have all of their names and clear documentation of what happened, including every single one of their return replies. It's clear that this is a scam company, but there are a few decent people there whose hands are tied. They've cost me thousands of dollars, even though the documentation is clear that the problem began within the warranty period. They won't even honor the original part that has a 12-month warranty, much less all of the damage since then that could have been mitigated if they had just returned a phone call or responded to an email.

It's sad that I've had to resort to calling them repeatedly just to get the corporate phone number and address to mail legal paperwork. They keep putting me on hold for hours at a time or requesting to call me back, which they never do. There's only one guy there who knows me and feels bad about the whole situation, but even he won't give me the phone number or legal address to send paperwork. It's a disgusting way to do business.

I'm fortunate that I have more time than money and prepaid legal, but I'm still angry and frustrated. I've included photos of pages and pages of pleas to simply exchange the part. I wasn't even trying to get a refund. The process was convoluted and frustrating, involving broken links and unhelpful shippers. The only thing I can recommend is to keep good records and avoid buying from this scammer at all costs.

I gotta say, I had a pretty rough experience with PartsGeek. I ordered a bunch of stuff from them back in November, right before the holidays. I got two full Struts-Springs assembly, two tie rods ends, and an oxygen sensor. I paid a pretty penny for it too, $314. But when the parts arrived, they were in boxes that looked like they'd been through the wringer. They were torn apart and looked like they'd been installed and uninstalled before. The parts themselves looked refurbished too. One of the tie rod ends even had a hole in its boot! And the struts had some scratches on them. I called PartsGeek and they told me that they were new parts, not used. I sent them pictures of the parts and the condition of the boxes they came in, but they said I could return them if I wanted. But it would take 7-14 days to get my credit back, and then I'd have to reorder the parts and wait another week to receive them. I decided to take them to my mechanic instead. He suggested getting a new tie rod end from a local store and installing the struts since they had a lifetime warranty. PartsGeek confirmed that they were new and that the scratches weren't a big deal. So my mechanic threw out the bad tie rod end and got a new one from AutoZone. He charged me $360 for labor.

But six months later, the strut-spring assembly started making noises. It got louder and louder, so I called PartsGeek again. I spoke to a manager named Dennis and told him what my mechanic said. He told me that I had to order a new one first and pay $119 for shipping. Then I had to return the old one, and I was responsible for the return shipping fees. According to the US mail, that's around $83, and via FedEx, it's around $69. And I had to pay my mechanic $150 for labor, even though the part wasn't from him. PartsGeek refused to send me a new one without paying for it first, and they wouldn't cover the shipping cost for the return or the labor.

To make matters worse, their customer service was terrible. They were rude, conniving, angry, hostile, and intimidating. They treated me like crap. They put me on hold and then hung up on me. It was the worst experience ever. I found it very difficult to do business with them, and I wouldn't recommend them to anyone.

I've been using PartsGeek for the past month and have ordered from them three times. My wife's 2004 Toyota Corolla needed a brake job, so I went to a local auto parts store, O'Reilly's, and purchased the necessary parts. Unfortunately, after the job was done, my wife noticed a squeak/squeal when braking. I decided to order a front rotor kit and brake pads from PartsGeek, as we hadn't replaced the rotors on her car with 159K miles. The installation went smoothly, but I was disappointed to find out that the pad clips were not included, so I had to clean and reuse the old ones. Despite this, the noise persisted. My neighbor suggested that a full set of struts might solve the problem, so I ordered them from PartsGeek. The installation was great, and the parts were priced well. I was satisfied, but the noise still persisted.

I decided to order the back set kit, which included rear brakes, drums, and shoes. Unfortunately, the delivery was delayed by a day, but I had reserved a bay for the job, so it wasn't a big deal. However, when we removed the old rusty drums from the car, we noticed that the brake shoes were not the same, and the pins were in different positions. We had to go back to O'Reilly's to get the correct shoes and a set of springs that were not included in the set. The kit did come with an aerosol can of brake cleaner and brake fluid, which we didn't need as much as the spring kit. My neighbor and I managed to finish the job and went for a test drive to make sure the brakes were installed correctly. We were thrilled to find out that there were no more noises!

However, I called PartsGeek customer service to inform them that they had sent the wrong brake shoes for my car. The service agent told me that it was the right kit for my car, but I knew it wasn't. I talked to two different agents, and they said they would inform the warehouse. The warehouse contacted me twice with an email saying that since I had used the drums on the repair, I couldn't get a return/credit for the shoes. I ended up paying $42.79 for the correct shoes at O'Reilly's. I was disappointed that PartsGeek didn't stand by their policy of warranties/refunds and customer service.

Overall, I saved money on my parts with PartsGeek, but I will now solely do business with my local auto parts dealers that stand by their policy of warranties/refunds and customer service. Shame on you, PartsGeek! Check the internet for your reviews!

Ordered replacement brake parts for in-laws car. The parts ordered were based on fitment detail on the PartGeek website. The parts received were nowhere close to correct, however they did not care.

To receive a refund, I had to pay $160+ to ship back the parts even though they were at fault. Then to top it off, they claimed not all parts were returned and withheld part of the refund.

1) Why would I not return parts that did not fit...2) why would I go to the effort to return 86lbs. of garbage but randomly keep part of the incorrect order?

My recent encounter with Partsgeek.com has been nothing short of a nightmare. I purchased multiple parts from them, all of which turned out to be defective. These faulty components not only caused significant delays in diagnosing my vehicle's issues but also resulted in a frustrating and time-consuming experience.

To make matters worse, when I attempted to return a core component, Partsgeek.com refused to accept it, citing that it was outside their standard return window. This inflexible policy demonstrates their lack of accountability and disregard for customer satisfaction. It is deeply disappointing that a reputable auto parts supplier would prioritize their return policy over rectifying the issue caused by their defective merchandise.

Furthermore, the customer service provided by Partsgeek.com has been extremely unsatisfactory. Their lack of effective communication and unhelpful responses have only added to my frustration and disappointment. It is evident that they do not value their customers or take responsibility for their subpar products.

In conclusion, my experience with Partsgeek.com has been overwhelmingly negative. The sale of defective parts and their unreasonable return policy have caused unnecessary delays and stress. I strongly advise against dealing with Partsgeek.com, as their lack of commitment to customer satisfaction and product quality is evident.

Parts Geek sent me the wrong shocks for my motorhome. I gave them all the necessary information on my motorhome. The shocks were totally different. Sending them back to Parts Geek was a nightmare, after 6 communications (texts, phone calls and emails) and questioning me on the size of the shocks and if they were the original shocks etc. I sent them pictures and vin# to prove that they were entirely different from what I ordered. Finally I get a label after 12 days of hassling with them to send the shocks back via fedex at no charge I thought! When I received my refund it was $22 short. So I paid shipping both ways for wrong parts that they sent! A $44 lesson in life. I ordered them April 6 and was credited back to my credit cart on April 24, what a hassle! Ask me if I will ever order anything from Parts Geek again? Terry J

[censored] parts geek I called in ordered parts w a rep he confirmed all parts I needs and sent me 2 out of 3 wrong parts waited a a week to get parts to fix vehicle and its the wrong [censored] call in and complain and they did nothing for inconvenience but tell me they can help me order right parts and I have to wait to get refund wtf [censored] you I won't order s else

In reference to Order # 18-[protected] - I completed the installation of the two front rotors and pads from a four rotors and four sets of pads brake kit. I had to re-use the original front pins and springs because the pins were clearly incorrect. They were much shorter, so they would not seat properly on the outboard side, if pressed all the way in and properly seated on the inboard side. My car is a 2013 Cadillac ATS 2.0T AWD with Brembo 4-piston front calipers (factory stock). My vehicle was in a disassembled state when it was discovered that the pins were incorrect. In fact, there would be no other way to determine that the pins were incorrect without disassembly and a direct comparison of those pins. I needed to use the other parts in the kit in order to return my vehicle to an operational state timely.

Their response was as follows "We are very sorry for the trouble this may have caused you. We know how important this is for you to get the right item for your vehicle. Please be informed that if you found any issues with any part of the kit you received, the entire package must be returned. And all items must be in a new, resalable condition. We cannot accept items that have been used, installed, or disassembled. And since you mentioned that you already installed some of the parts included in the kit, we can no longer accept your return. For future reference, if you found that you are missing a part of the kit, the wrong part or damaged part received and doesn't fit your vehicle, kindly contact us immediately to resolve you're issue, and please also avoid installing the part. I’m sorry, we’d really like to help you with this issue, but I’m afraid we're unable to fulfill that request.".

I responded with the following "That is an unfortunate position that you have taken regarding the sub-parts within this kit. My vehicle was in a disassembled state when it was discovered that the pins were incorrect. In fact, there would be no other way to determine that the pins were incorrect without disassembly and a direct comparison of those pins. I needed to use the other parts in the kit in order to return my vehicle to an operational state timely.

Your position is simply unfair to your customer and, needless to say, very disappointing. I will contact the manufacturer, which I would have expected you to do on behalf of your customer, and try to arrange replacement directly with them. Know that I will also relate to both the manufacturer, and many others through public postings, my terrible experience with Parts Geek and your failure to fairly stand behind what you sell.

You have lost me as a customer, and perhaps many others, for good. It is simply shameful to have all of this happen over simple incorrect caliper pins that you sell and do not stand behind.".

After several requests from them, over the next five days, for clarifications regarding the resalable condition of the pins, which they absolutely were since they were not installed and remained in the packaging, their final response was as follows "We appreciate your patience. Our Warehouse reviewed this request and unfortunately, they cannot process this request for the caliper pins since this is not something we sell separately. We are sorry that we cannot be of further help. If there is anything else we can assist you with, please don't hesitate to contact us again.".

Essentially they blame this issue on their warehouse?

Suspension Strut and Shock Absorber Assembly Kit
Brand Unity
SKU [protected]
1Z4354260323906522
Shipped with UPS on Jan 04, 2023
Vehicle serviced on Jan 16, 2023.

The above information relates to suspension parts I purchased. When calling customer service to alert that 1 component from a Suspension Strut and Shock Absorber Assembly Kit is defective. The sales rep stated, "sir, you would have to return the whole kit completely to get a replacement or refund or purchase a whole kit again and switch out the bad part, return the newly purchased kit to solve your problem with the 1 part that is defective". I was also told, "we only sell the parts for a warehouse, we don't determine how replacements are done". I shouldn't have to remove all 4 Shocks and Struts to get 1 Quick Strut Assembly replaced. That doesn't make sense, this process is not customer friendly. I know people on the phones are there to make money, but they can also be there to help solve customer issues, when doing business with Parts Geek. Every customer contributes to Parts Geek maintaining their brand, to disregard a customer with a problem after doing business with them is foolish. We as customers have other options and chose Parts Geek for our own individual reasons. My reason to continue to do business with them will hinge solely on how this issue is resolved. It may be more advantageous to pay more for a local parts vendor, than to do business with a vendor who does not see me as an individual deciding to do business with them. You can't make money if I'm choosing to do business with someone else. My solution in this case, would be to reach out to the warehouse, have them pull the kit (set it aside in a place designated for this purpose, I know all parts sellers have one) remove the replacement part. Send it to the customer, wait for the return of the defective part and return the kit or get a replacement from their vendor and restock and resell the kit anew with the defective part replaced.

I, for the life of me, have trouble with folks who refuse to see the value of fixing a simple issue, without having it escalate to a place like this. They also say they don't cover labor associated with removing and replacing defective parts. I know for a fact that labor claims can be made to the seller and the vendor who are involved with manufacturing and selling parts. The request has to be made by the agent (parts Geek) to the warehouse and the ware house has to make a claim to the vendor.

I spoke to a manager named Chuck about I put my product on the wrong credit card and some how I need to change credit cards because that's all the money I have for the month. I know the part has not left yet and it just went into pressing. Chuck said nothing he can do and if I don't want the part just refuse the part. I know he could have cancelled the part and then I could have gave him the correct card so I had money for the rest of the month and I know it would have been a day or two later on my part. But Chuck said no nothing he can do. I stated why since it's not been 24 hours since I ordered it and I know the part hasn't left your warehouse. He told me no nothing he will do. I stated then with all the trouble I have had with this part I'll just reject it and move on to a different company to get my parts. He responded with you can do that. That to me sounds like he don't care about customers and customer service. What was so hard about taking care of a customer Insted of losing a long term customer? If you have any questions here is my phone number [protected] thank you

I ordered the wrong part for the model car I have. I was 2 days late on their 30 day return policy. I wanted to send back the part and order the correct part. Which would benefit them, because they would be making more money in the end. I have a 2009 Honda Civic Coupe 2 door. The part I ordered was for a 2009 Honda Civic sedan. The cost was $126.00 plus tax for the set of headlights. The correct part I need cost $133.00 for each, totaling to $266.00 plus tax. I explained this to customer service and was denied.

This company has a horrible history of customer service. Why they won’t work with me is beyond belief.

I bought pads and rotors for my Toyota RAV 4 LImited v6. I installed the brakes in May or June. There has been a noise when backing up. I had a shop look at it and couldn't find the problem. I find out today it is caused by the wrong brake clip. I need a bigger clip. When I reached out to customer service they told me this was a part for a 4 cylinder and since I installed it there is no refund or anything they can do for me.

Okay. so, I wanted upper and lower control arms for my truck, ask about the shorter bolts for the arms- rep. says i would have to go to an auto parts store for those bolts. said to rep this is ridiculous, that i may as well go to an auto parts store and get everything- response by rep: no its not ridiculous. well, my thought is: anyone that buys a shirt online must then go to your department store for the buttons.

now like a fool i ordered the arms anyway with the idea that the shorter bolts could be re-used; they did.

well, the arms arrived without the longer bolts, they arrived after i received my truck back from the mechanics- texted rep. about returning the bolts- says i am responsible for shipping.

The RMA provided to receive my refund was on outside of box and within a sheet of paper inside the returned box all parts received that were returned as well as my name, RMA, Address, and Dated Signature. All directions for return/refund were followed. I purchased parts on October 3rd, 2022 advertised to be compatible with my vehicle. They were found to incompatible with my vehicle and I requested an RMA through their website. I was emailed RMA with instructions October 15, 2022. I delivered the parts directly to their Warehouse Return Address at 6600 River Rd, Hodgkins, IL 60525 on October 31, 2022 - The Security guard at the front took the box directly from me, asked me what was the reason I was bringing it back, and said he would have the box delivered to Partsgeek. They have a sign on the door to walk around to a different door, but the Guard assured me he would leave it at the front for them to pick up.

It is now 11/14/2022 and I have not received confirmation they received it, and they have not refunded/credited me.

I delivered the parts directly to avoid paying Shipping again, since they will not reimburse for returns, and to personally insure that the parts were received. I handed them to a security guard at the facility. There is video of me arriving and parking at the entrance.

Billing Date

10/21/2022 Please note that all the correspondence that was sent to me indicated that I ordered 4 cabin filters for a 2015 HYUNDAI SONATA with a 2.4 liter engine. I DID NOT RECEIVE WHAT I ORDERED. I tried to explain that in the letter I enclosed with the filters when I returned them. I did not order filters for a Hyundai Santa Fe as the chat person indicated. As you can see the order and all other correspondence indicates that I ordered for the Hyundai Sonata. I would like you to return the s$16.53 I paid for shipping. Thank you, William

Order Number is: 18-[protected]

Billing Address

WILLIAM MEREDITH

2015 Hyundai Sonata Cabin Air Filter - [protected] API - $3.75

Qty Ordered: 4, Qty Shipped: 4

1Z015904YW46870210

Shipped with UPS on Oct 24, 2022

3115 FEDERAL AVE

EL PASO, TX 79930

Shipping Address

WILLIAM MEREDITH

3115 FEDERAL AVE

EL PASO, TX 79930

Parts Ordered

2015 Hyundai Sonata Cabin Air Filter Price: $3.75 Qty: 4 Part #: [protected]

Sub Total: $15.00

Shipping: $16.53

Tax: $2.61

Total: $34.14

RETURN ADDRESS # 1:

Send ONLY The Parts Listed Below To:

Attn: #80533-[protected]

Parts Geek LLC

192 Mansfield Ave

Norton, MA 02766

Product: 2015 Hyundai Sonata Cabin Air Filter — API

Part Number: [protected]

Qty Returning: 4

I called FedEx costumer Service about my package not been delivered to my address after I was told by part geeks chat person that my package had been delivered to my front door. FedEx Costumer Service gave me the address to where the geeks parts had put on the package for address which was not the rigth mailing address. FedEx delivered my package to that address , I have order other parts before with my mailing address which is the same address that part geeks have and where I have got other orders before . So I had to go look for my package my self , THIS IS NOT RIGTH AFTER SPENDING MONEY FOR PARTS NOT DELIVERED TO THE RIGTH ADRRESS! FedEx said they only deliver to the address that they are given by store.