Tire Rack
Reviews and Complaints

As a tire enthusiast myself, I understand the importance of finding the perfect set of tires for your vehicle. Tire Rack has consistently proven to be a reliable and customer-centric choice for all your tire needs. With a vast selection, easy ordering process, and quick delivery, Tire Rack ensures that you get the right tires when you need them. The informative tire descriptions and user reviews make decision-making a breeze. Plus, their commitment to customer satisfaction shines through in their responsive customer service. Whether you're a seasoned tire buyer or a first-timer, Tire Rack is your trusted partner in the journey of finding the ideal tires for your vehicle.

I placed my order late one evening, with delivery instructions to a dealership. A customer service rep called me first thing in the morning confirming my delivery request and suggesting I get a contact name to ensure the dealership was aware of the delivery and would hold the tires for me. Fantastic suggestion and I appreciated the follow up. Also received the tires within 36 hours from time of delivery. Incredible!

CS contacted me to ensure I had contacted the dealership to make them aware of the tires. They sent me an email so I could respond with the contact name (parts) to ensure awareness and smooth delivery.

Several website errors:
Random session time-out, despite rapid page-page navigation
Error selecting ASAP Tire installer for deliver to address, during order process, despite them being available in my area (confirmed with them directly).

UPDATE:
Tire-Rack customer service reached out to me apologizing for the problems encountered which was apparently an issue with the integration between Tire-Rack and the Installers computer systems. Tire-Rack arranged for the installation to be rescheduled and performed free of charge.
Now thats a company that values its customers and understands the meaning of "Customer Service". I will remain a loyal customer.

I research tires on Tire Rack and compare prices and read reviews. The General Grabbers have served me well, so when I came time to put new tires on my truck, I reached out to Tire Rack. They helped me place my order quickly, and when I realized i made a small mistake, they helped me fix it quickly! I got the tires i wanted and they were delivered in a few days. Cannot wait to install them myself!

We needed to change my order slightly, and one quick phone call resolved the issue! I just wanted to change my order after I realized that the tires with the higher speed rating had a significantly lower mileage warranty, so I called to switch them and saved $1 per tire

So far everything has been smooth and pleasant, i have a bit of experience in web design, and the website has a very nice UI that helped me find the second best/most expensive rims, perfect for my winter tires, I'm so beyond excited for them.

I'm a cancer patient who has lost the ability to hike, ride my bike, or experience the world like i used to.

But, i can still drive, and rally my car just as well as (or better than; 3) anybody. This has been one of the most fun experiences, for as easy as its been to see all of the options, HOW MUCH THEY WEIGH, the offset, all of the crunchy numbers i love to see. It made things easy for me. Thank you guys and gals, seriously!

Quick and Accurate and Professional service I have been a customer with Tire Rack for over 17 yrs, I really love the services that I have received from Tire Rack whenever I need to order my tires, they are always willing and able to assist with whatever question or issues I may have. As long time return customer I have referred them to many of my family and friends and I will continue to do so, I call Tire Rack my All in One-stop, I find what I Need, I receive Great Customer Service and they can find the places to assist you in your area, and now have partnered with a Finance service that can assist you with your purchases,, SO thank you for 17 years of great service and amazing products!

Very easy to locate items by size, width, exact offset spec etc - truly appreciate the transparent delivery date/in-stock accuracy as i have wasted so much time on other website having to wait on hold/call or email/chat outside of business hours simply wanting to know if i purchase something if it will be able to ship in a timely manner or if it is back ordered or not (often has been without warning on other websites that still allow me to pruchase it withotu that disclosure.) really appreciate the ability to order specific parts (eg center caps) from various wheel styles easily without having to look up obscure parts nubmers and call in and get someoen to try to find out for me. Thanks Tire Rack!

I used the chat to get recommendations, I spoke with an agent named Gus. He went above and beyond to find me the tires I was looking for and for my price range. This was one of the best customer experiences I have had! A big THANK YOU to him and Tire Rack for amazing customer service, great prices, free shipping and easy to use site. Gus just followed up with a call to tell me 3 of the tires will be here sooner than expected and the fourth will be here by Saturday! He deserves a raise and unlimited paid vacay's! I was originally going to purchase one tire due to a blown tire, but decided to just all 4 since they were going to need to replaced soon anyway. So now thanks to Gus I can drive my vehicle since he got 3 of the tires to ship from GA. Again THANK YOU so very much!

I just purchased 13 tires from TireRack.com and got an excellent price on some top quality tires for my family and I to ensure our safe travels throughout the rest of this insane weather we've been receiving and are supposed to continue to have for the next few weeks. A very small price to pay for piece of mind!

Thanks guys! Keep up the good work! I hope to have you around to get our tires from next time we need them! Sincerely, -Reverend Carson (Ohio)

Sonny never lets me down! He?s got a what he does he cares about his customers! You will not find better customer service than you received from TireRack. Actually he reached out to me this time. He ensured things would go smoothly in processing my order and receiving my tires would be quick and hassle free. Thanks a lot buddy. I can always count on you Sir!

I was quite surprised that the salespeople at Tire Rac were trying to pass off tires that had a manufacturers date that was almost 2 years old as ‘new’.

ALWAYS check the manufacturers date on a tire to understand when it was made. Tires (whether being used or not, regardless of how they’re stored) degrade over time and slowly lose their effectiveness of gripping in dry/wet weather.

Two-year-old rubber while still fine, should not be considered ‘new’. (you’ve essentially lost 2 years of use life at that point).

The sales practice of ‘preying’ on unsuspecting consumers is not what I’d have expected from them. I wonder how long they’ll continue to pass off that old inventory to unsuspecting consumers.

Pretty pathetic.

Good day. It appears that our VPN for Trinidad & Tobago has been blocked from your server. I have contacted many people here to try to log on and it comes up stating the page is unavailable and the reference number is : 18.9a72cc17.[protected].[protected]

I am currently in need of wheels and tires and I'm unable to connect, can you please email me at [protected]@yahoo.com with a solution.

Thank you.

Don't waste your time with TIRE RACK and Discount Tire in my opinion are borderline SCAM artists, Hundreds of complaints on Better Business Bureau, Save yourself the headache and buy local, they will most likely price match.

Ordered wheels and tires received call from rep with suggestion for change, made the change and the wheels did not fit.

Got a Return Authorization RA # W903678 Tire Rack Rep Adam Troup sent me shipping materials and shipping labels, packed the two I opened as they requested, and shipped back.

Adam Troup emailed me stating items were damaged in shipping and I would not get refunded. I took photos of the items before I packed them and when I dropped off at FedEx to document the return process. I sent this evidence to him and asked him to do the right thing and get this fixed.

I used their shipping label, their packing materials, if damaged in shipping as they told me in email, they should make claim to shipper. I tried to work with them, I will contact my credit card company and dispute the charge.

Let me start by saying I USED TO BE ONE OF TIRE RACKS BIGGEST PROMOTERS until recently! I have purchased many sets of tires from them for my cars, my wife's car, my mothers car and even recommended them around the Hospital I work at, but that had changed. I WILL NEVER PURCHASE FROM TIRE RACK OR USE ANY OF THIER RECOMMEDED INSTALLERS! I purchased a set of Potenza tires for my Roush Stage 3 Mustang with 4700 miles on it, the first problem came from ASAP tire that Tire Rack owns, they came to my home, installed one of the four tires and the tech said he wasn't doing any more, because his knees "could not take it"! Then Tire rack "recommended" a shop named Performance Alignment, which turned out to be the biggest headache of my life! They "curb-rashed" my wheels on their machine and then the owner and manager tried to blame it on my old tires, then said "this is expected"? What? I called Tire Rack (Albert Kodba), who initially was cordial, but after the shop damaged my wheels didn't want to hear anything about it! NO MORE TIRE RACK EVER, Shame on you for treating your customers this way Albert!

In January of this year I returned a set of 4 Sumitomo tires to tire rack - each and every one had suffered shifting of the underlying cables within the tire - making them unsafe to drive . These tires were inspected and replaced at a local tire dealership of another brand . Tire rack held the tires - until they got "a full trailer load " and the tires were not returned to the manufacturer for some time . Previously they said " the tires came back at 5/32 nd which does not qualify for any warranty . the tires needed to be at 4/32 or below ... this makes no sense at all !
Additionally I was warned that " You would not have a response until like March or April ..." Well it is now August 2 nd - I still have no response from tire rack nor Sumitomo . Tire warranty -- What tire warranty ? What utter nonsense .. BUYER BEWARE Tire rack order # BG30598 Return # W763730
MKenneth

Tire Rack didn't have my needed tire size so they recommended a larger size which of course I purchased. After I installed the tires they rub my wheel well. I contacted Tire Rack but they refuse to correct their mistake and, further, their CSR "Lynne" will not respond to my email inquiries. It has been a few weeks and still no resolution. I am a 10-year customer. Disgraceful service! Shame on you Tire Rack.

Hello. I had a terrible experience with this company Tire Rack. I found their website and they seemed trustworthy enough, so I made an order. I paid for the product, shipping fee and the same day received all the confirmations.
When my order finally arrived I was shocked to find out they sent me wrong tires. I called Tire Rack customer service and asked for a replacement. Later I got the correct tires, but return process was a real nightmare! I had to pay for the return shipping and then they told that I also have to pay for them to send me a replacement tires! Wasted so much money on that! Will never buy anything from them again!

I purchased 4 tires from tire rack. They were Kuhmo tires that were advertised to be 85000 mile tires. I got less than 15000 miles and they wouldn’t pass inspection. All 4 tires were evenly worn. Replacement tire were bought and the alignment was checked and it was still within manufacturing specifications.

Tire rack/ Kuhmo wanted me to ship the tires back to them at my expense for their engineers to inspect. Be aware that when you buy tires from an online retailer, all warranties are with tire rack at your expense as opposed to aa local retailer where you could have bought them.

I bought a set of four Blizzak tires from Tire Rack. The tires are totally ineffective in the snow. They slide and slip and don't provide as much traction as my regular all season tires. I had Bizzack WS60's last year and they were just fine. It is my understanding that Bridgestone reconfigured the W60S's and came out with WS70's. I wish I had left my all season tires on because the WS70's are a disaster. What is even worse is that fact that Tire Rack won't help me with the purchase. They just say there is nothing they can do which is hard to understand because they say they are revolutionizing tire buying. What a joke! Any retail dealer would take the tires back and put on another set. Tire Rack avoids my calls and in some cases won't even return my calls. My guess it that Tire rack is just a shill for Bridgestone because I wrote a negative review of the tires and they won't even put it on their website. Very disappointing behavior for a merchant.

I researched Short Ram Intakes for months, knew exactly what I was looking for, just waited to find a good deal. I found one on their website on clearance, color (blue), fit, everything was perfect... or so I thought. I ordered it (at still a high price). Once it arrived, upon opening it, I found that it was just an air filter and bracket... What was shown in the picture and discription was a complete intake with the tubing, bracket, and filter. When I called, I talked to "Ben" who said that's all it was supposed to be, a filter... I told him to look at the description on their website and tell me where it said it was just a Filter and Bracket ONLY. He couldn't find it. I then advised him it also said all they had in stock was this product in blue... there was NOTHING blue in this box. I informed him of this, to his confusion he came up with a profoundly stupid answer. I called him out on it, and told him they need to correct this and send me the proper product to which he simply replied that was the product - with no proof to back him up. I told him he lost a good customer, he said OK. I know this seems petty, but the fact is they outright lied and when called on it, did nothing and worse, they didn't care. I have strong principles and will NEVER do business with this company again.

I purchased 4 tires from tire rack. They were Kuhmo tires that were advertised to be 85000 mile tires. I got less than 15000 miles and they wouldn't pass inspection. All 4 tires were evenly worn. Replacement tire were bought and the alignment was checked and it was stilll within mfg. specs. Tire rack/ Kuhmo wanted me to ship the tires back to them at my expense for there engineers to inspect. Be aware that when you buy tires from an online retailer, all warranties are with tire rack at your expense as opposed to aa local retailer where you could have bought them.

Ordered (4)205/503ZR16 KU ECSSTA ASX tires. Tire Rack sent me (4)205/503R16 tires. Since these were not the tires I ordered, I refused the delivery from UPS and they were returned. Tire Rack is now trying to credit only $212.42 out of the $307.58 order. This was not my error, it was theirs. If there have been changes in the codes, my order form should have reflected that (which it does not.) The tires do NOT match what is on my car. I've called several times trying to explain this to them, and request my refund. They have refused to refund my money to date. We are even previous customers of theirs, but that doesn't seem to matter. I would suggest avoiding this company all together, not only do they ship the WRONG tires, they are making money off their customers that are returning incorrect merchandise!

Oh yeah, and when I told them I'd dispute the charge with my credit card company, I got accused of "threatening" them and told I was put on a "report". I percieve this as a threatening tone by TireRack...