PARTS iD
Reviews and Complaints

You can order through their website. It's easy and well thought out. The Webpages are easy to navigate the information is quite informative. You think this a good place to shop. And it may be one as long as there isn't a problem with your order. I ordered *** Brake kits for my car . I received the first pair of rear rotors and another pair of rear rotors to match the other pair that were to be FRONT rotors. on August 24 I immediately called them to make them aware of the error. They said that they would send me a return authorization for the mistake. I realized that I would like to keep the mistaken pair and return the other pair. And they could ship me the correct pair of fronts. I called them that evening and they said that they would send me a RA. I waited a couple of days for it to arrive in my email. When it didn't I called back to inquire why. I called on Aug 29th, 2020 They said that they were waiting for photo's from me. ( They hadn't asked for them on the prior call) I immediately sent them the photos of the entire order as requested. I received an email stating it was received. And that they would contact the manufacturer on the photos. I waited for the 2 needed days and called them back to find out the status. The woman on the phone said that the manufacturer ( I presume Centric ) said that those were the correct ones for the front of my 07 *** 350Z. I told her they were rears, she continued that the manufacturer said they are correct. We argued and I got nowhere. I since stopped calling them and have resorted to email so I can track it. I sent them photos of my front and rear rotors with measurements of the hats showing them the difference between the two, one photo of the incorrect one's hat measurement. Clearly these are incorrect. They said that received my photos and again I was going to need to wait 24-48 hours. I emailed them again on Sept 4th with photos of the FRONT rotors of a friend 350z we were putting pads on. I thought for sure that would be helpful. I received a replay thanking me for the photos and I would need to wait 24-48 business hours. The Labor day weekend went by and I emailed them again on Sept 10 2020. I was told that my photo have been sent to the manufacture and I would need to wait 24-72 hours for a reply. I am still waiting for the next response to come. Which I doubt since I have had to initiate every response with their support. I have even sent an email to the manufactures customer support since they are a part of the poor service.

I called this company to ascertain if the item could be delivered on my timeline. Without having to repeat everything discussed, I was left with the impression that my order would be processed/shipped asap. I received an email that stated that my order was processed and approved. Two days later, I am informed that I have to go through some arcane, inefficient validation process of my card that was not explained to my satisfaction. I did not enjoy or appreciate the inability for my questions to be answered nor the lackluster process for me to be able to address my issue with anyone of authority. Therefore, I terminated my order and asked to speak with a manager or owner. I was told there was no manager and that type of information could not be given out. The representative would not give her name. I informed them that I would be looking into voicing my grievance with the complaintsboard.com. I asked to be transferred to customer service where I was placed on hold for approximately 5 minutes after which I was told someone would call me back in 24 to 48 hours. I was called by a woman approximately 24 hours later who stated she was a manger but would not offer her name. I explained everything and she said essentially that they validate all orders and I should have been told. I stated I was not told that by anyone in the process. The manager(?) stated that the situation would need to be escalated but never explained how. She stated then that my card was declined and that to reorder I would have to send a cashiers check. I stated that nobody has before stated that I was declined and that the email and representatives to include herself had stated this was a verification process. I have called my cc company and no request for charge had been made by this company. Further more I received an email at the end of my interaction with the purchasing agent saying my order had been processed and payment approved with shipment the next morning as initially agreed. Below is some of that information I was sent: Thank You ***!Your order and payment have been successfully processed.Order Number: *** Date: 06/08/2021Time: ***: card ending with Estimated ***: Wednesday 06/09 Within the Complaintsboard.com website this company Carid has had 576 complaint within the last 12 months and just shy of 1,000 in the last three years. Ironically, they still seem to enjoy a Complaintsboard.com rating of A+. This company is not valid. Do not do business with them. Upon further reading, having an opportunity to cancel my order may have been fortunate.

I ordered a set of ***/tires through CARiD and after I placed the order, they mistakenly sent 2 tires to my home address and 1 tire to my office address which I never even gave them. Keep in mind, none of the tires should have been sent to me. They were supposed to go to their warehouse where they mount the tires on the wheels before shipping to me. It took over a month for them to get the shipping fiasco handled and a lot of hassle on my end trying to help them get the tires to the right place. They also quoted me 5-6 weeks build time for the wheels, but they did not arrive until 12 weeks AND to top if off, the wheels did not fit properly. For some reason, the manufacturer decided to install the valve stems on the inside of the wheel, behind the spokes. Because of this, the valve stems hit the brake calipers, making the wheels unable to rotate freely. They told me the only way the wheels would now fit is if I installed flush mount valve stems (with the installation at my expense). This also meant that in order to put air in the tires, the wheels have to be removed...Who would buy wheels that you have to take off to put air in?! This should have been disclosed to be beforehand if that was the case. They also installed TPMS (tire pressure sensors) that were not compatible with my car. After weeks of calls and emails to them, I just got the run around but eventually they offered to send me a different set of sensors for me to swap out with the labor also being at my expense. I never did receive the new sensors so I was just living with it. Then after the wheels had been on the car for about 2 months, TWO OF THE SPOKES CRACKED all the way through. I found this out when I took my car to the dealer because of noise/vibration coming from the front left wheel. They said the wheel was too dangerous to drive on and that it could have broken apart while driving. Had this have happened at high speed, I could've got in an accident or even killed. The wheels had stress fractures because they were not strong enough to handle the power of my totally stock car. I had to put my old wheels back on the car because the new ones proved to be unsafe. I notified CARiD of the structural failure and they did not bother to even respond. So now I have a set of useless wheels sitting in my garage. I have since filed a chargeback with my credit card company. There were mistakes made by both CARiD and *** and they just kept placing the blame on eachother, leaving me hanging out to dry. Bottom line, I spent a lot of money for custom wheels that I can't even use due to improper engineering. Be warned, they are quick to take your money, but as soon as something go awry, they do not stand behind their products.

Purchased a wheel and tire package on 07/08.Two wheels where received with scratches around valve stem hole from metal Nitrogen caps they install after filling tires and a chip on 1 of the 2 wheel damaged( sent damage waiver)and upon installing wheels on SUV I was short 1 lug nut. Carid said they sent out replacement lug nut. Lucky my stock lugs where compatible since I purchased replica oversized wheels but it doesnt end there I go to learn/ program the *** and no *** sensors are found.I call and talk to CS and they tell me that my tool doesnt work and I need to go to tire shop. Mind you my tool is the same one they use and works with my factory wheels.So I go to local tire shop and they cant program *** either. They checked all 4 wheels and the scanner found no sensors to relearn. Im told to send a work order from tire shop proving this and they would resolve it. I send it in and get this email back; Good Day,This is Manny from carid.com I would like to inform on regards to status of PO# xxxxxxxxxx As per Tech Teams response, quote: customer needs to take this to the dealer if the sensors are not working so they can warranty them,?most likely discount tire is trying to rip this client off.?the pics seem to confirm tpms are in there too as i see a GM style valve stem cap on one of the valve stems.Pls be advised I swapped the valve stem caps with my stock wheels because the NO2 caps that they put on the stems after mounting scratched the paint on rims and I explained this when I emailed the wheel damage claim and still havent got response for that.Which was a separate email from the *** not programming.I called customer service back and was told I needed to go to a GMC Dealership. Notice the run around this company is giving me! I go to the dealer and of course same results. NO *** found with scanner. Got a work order from dealer explaining why I came and the outcome. Sent another email to support, called and they said they didnt get an attachment and that the email was empty. CARID customer service is horrible! They never let you speak to a supervisor and dont care that you spent hard earned money with them. I have to pay to get these 26wheels and tires unmounted, install OEM *** (because they didnt )and get them mounted and balanced. These wheels were suppose to come plug and play.Local shops are quoting $400-500 for this granted I provide *** and CARID said the most they would reimburse is $90! They dropped the ball on this and I have to pay out of pocket for something they didnt get right, a service a paid for when I purchased a wheel and tire package. Save yourself money and the headache shop somewhere else. They dont care, once they have your money they will try everything not to give it back!

On March 29 I placed an order (#***) with Carid for new headlights, 4 wheels and 4 tires, and the accessories that were needed to mount my wheels and tires. I placed this order with Carid because of how complete the wheels and tires were to be delivered. The headlights came in just a few days, all is good with the headlights. The tires and wheels were to be delivered around the 15th of April with the accessories. I called tire customer service on April 19 to find out when my new wheels and tires would be shipped. The person in the call center could not give me an answer when they would be shipped. I had to push to talk to someone else and this person was told they were ready but had been sitting on the loading dock and no one had called the fright company. The next day I received a phone call from the fright company and I was told they would be delivered on April 22 and they were. This is where my issues start. While unpacking the mounted wheels and tires I noticed that they had not been balanced and there were no accessories included. I had wheels and tires mounted but no balancing, no lug nuts, no lug locks, no lug wrench, and no center caps for the wheels.I called the tire customer service again and push to talk to someone with authority. This time I get ***. She was kind enough to send me an email with her contact information. I was told by *** to take the tires to have them balanced and she would reimburse me for the work that was not done by Carid as promised. She also would send me the accessories that I paid for. I did some research and found a *** dealership that had a Hunter Road Force balancing machine that Carid is so proud of. This way of balancing tires made a lot of sense to me as I had grown up on a service station. I took the four wheel and tires to *** on April 26. A few hours later I was called by the manager and was told that two of the tire and wheel assemblies had a lot of run out and required too much weight to properly balance the tires. This is where *** has stopped with her customer service. She is requiring me to get a run out report BUT she will not call the store that I furnished contact info for. Why does the lack of service that I was promised from Carid become my problem?I am trying to run two businesses that is understaffed because no one wants to work in todays environment. I do not have the time to keep running around doing the job that Carid failed to do. I am asking you to contact the *** dealership and get what you need, send me two good tires, tell me where to take these wheels and tires to get this issue fixed, or pick up the wheels and tires and refund ALL my money. I am tired of trying to fix Carids mistake.I have now paid *** again to get the run out report as requested by *** but still no response from her. This is a company that knows nothing about customer service or even willing to help fix their own mistakes. Yes, I have all the emails to back this up.

We purchased 4 Black Rhino Arsenal Rims, (after talking to a CarID rep for the correct fit) and we were assured these rims would fit our 2005 Ford Excursion. We received the rims and tried to put one on the truck and it was the wrong offset. It is hitting the tie rod end and the front axel. We called CarID after double checking our order and making SURE we bought the correct rims, and we did. At first they were helpful, or trying to be, lets troubleshoot this. They said "Oh you need spacers" wait no you don't, wait yes you do, wait no you don't... We don't even make spacers for those rims, they don't exist. Literally 5 calls to them with different answers. We finally talked to a custom shop who looked at them and said, no these are the wrong offset. Either the website is wrong or the rim manufacturer is wrong. So, we again spoke to CarID who said: send photos, we sent a video and they said they would issue a return authorization "we try to make every fit perfect but even we or the manufacturer makes mistakes" we agreed, of course mistakes can be made, we are only human. So, we went out and bought new rims at a local dealer, more expensive but we were now without the truck for 2 weeks. We waited and waited for the email with the return authorization and it never came. Today I called back and was told the case was closed and they would not be offering a refund or return, I was like ummmmmm, what happened over Thanksgiving? A supervisor looked it over and said no return on these, I wanted a reason but he could not give me one and when I asked to talk to a supervisor I was told that was not possible ( he was the second employee to tel me there were no supervisors?) He said my case was closed and that was it. I didn't even know what to say? I was like, what does the guaranteed to fit guarantee even mean at this point? I said well, I don't want to do this but I am going to file a complaint with the Complaintsboard.com and the Atty Generals Office and he said: Go ahead. SO, I already filed a complaint with the Attty Generals Office and now I am doing this. I believe we did everything we could and should have and we are not asking for something for nothing, we expected them to stand behind their word and the offer of a guaranteed fit, they are the experts and now I don't know what to do? My son saved for 6 months to buy these rims, this is just wrong. They love us when we are buying from them but as soon as there is a problem, bam, good-by! Lastly, I called back one more time and got wise, I asked to talk t a sales rep. I pretended I was buying these rims all over again and I asked specifically: Are these rims guaranteed to fit? Yes they are, I have 2 sets ready to go, are you wanting to buy right now? I said: explain to me, what if they don't fit? How does the return work? he said: you just call us up and we get you a return authorization, no problem... LOL, yeah, right. I then said well, here is my issue, and I explained the whole problem to him and he was very sympathetic, and he said let me get you right over to a supervisor, (finally!) he said you will just be on hold for a few minutes, I promise! 47 minutes lated at exactly 6pm on the dot (when they close) I was disconnected from the call.

Do not be fooled by CarID...Their add states that the fitment is guaranteed and no "modifications" were needed, which is 100% false! After providing all information requested for my vehicle to assure the proper fitment, the wheels I choose stated in three different paragraphs that it was a guarantee fitment to my car. Well, that was not true. The center part of the rims were not thick enough to clear my center bore grease cap. I contact customer service to which their first recommendation was to remove the grease caps (a modification). After I explained to them why the grease caps could not be removed (took a week of several phone calls and emails) they finally agreed to send me some spacers and longer studs. I asked them to please send me the information of the spacer and studs I would be receiving, to which they never did. It took them over two weeks to ship the items and when I finally received them, they were totally different from what we had discussed and they sent me longer lugs, instead of the longer studs as I was told. When I took it to the shop/mechanic that has my vehicle, the lugs do not fit inside the holes of the rims and the lugs are a different thread, which messed up two of my existing studs. I contact them again, send them photos and all the information requested. After a week I had to call them twice, since they didnt return my call and I had to wait nearly 45 minutes to finally get to talk to someone. All this wait was a waste since they are blaming it on the mechanic (a certified well known mechanic that has worked on racing cars for years!) I informed them, that their ad states several times that the rims were a perfect fitment and that no modification were needed to which they state that spacers are "NOT" classified as modifications. They also suggested (once again) to remove the grease cap and then said that the wheels center cap will then function as the grease cap. I just laughed and said..."do you know that grease caps seal that section to keep the area greased and the dirty our? ...do you know that center caps on wheels just sit there and do not seal/prevent dust from that area?...do you know anything about wheels?...are you kidding me!" I also asked if I can return the wheels, to which they said "No" cause hey had been mounted on tires. I told them that the car has not left the shop since they were installed, to which his response was "You should've pre-test fitment before mounting the tires as it states on the directions printed on the boxes that they were shipped in. Since I still have all the boxes, I check and there are no such thing as directions stating to pre-test fitment before mounting them on tires. Let me informed you all that I purchase these wheels (set of 4) on April 9th and I'm still dealing with issues today June 2nd. After being on the phone for over 1 1/2 hrs (most of this time was on hold) with several customer service representatives, the last one I spoke to ended our conversation by stating " If I didn't have any additional issue to discuss, I believe we are done here, that the issue is with the mechanic trying to force the lugs and not knowing what they are doing. He suggested I go after the mechanic to solve the problem. That there is nothing else they can do to help" BE VERY CAREFUL WHEN BUYING WHEELS FROM CARID...I definitely do not recommend.

I dont even know where to start with Car ID i ordered a domatic toilet with hand spayer that supposed to be connected to the toylet and i received a toilet and and hand sprayer with no connection to the toilet. I called and explained the situation and they said that i didnt order the right toilet that comes with the right part attached to the the toilet but not to worry for a additional charge they can sand me the right part that connects in the back of the toilet with the hand sprayer i agreed to pay for the right part so i can install the toilet in the camper. The part came and it was the wrong part, again i called and they told me dont worry sand this one back and will sand you the right one now we talked to a technition and now we will sand you the right one here is a 25 dollar gift card for our mistake that you can only use if you buy more stuff from them. When i received the part it was the wrong one again so i asked for a return label for the toilet and hand sprayer. they provided me with one and i also had two Maxxair - Maxxfan Deluxe 14" x 14" Roof Vent with Powered Lid & 10-Speed Fan that i was going to return to another vender. Then i got a call from my Dad he said that my mom is in the hospital with a heart condition and i should go rush to the hospital in *** to see her because she might not make it and i put the wrong lable to the wrong items i sand the toilet and sprayer to the vender where the *** Fans should go and vice versa. I was in *** from *** for 3 days and then i realize that i didnt sand the proaduct to the right venders and i imididietly called Car Id and the other vander and asked to have the items returned to me as soon as they get it i will pay for the shipping back no questions asked it was a honast mistake. They said when the manufacture gets them they will let me know and they willvship them back. 1 week goes by and i call again sorry they have the fans but now they have to do a inspection and then they will make a request to sand them back. I said ok it takes 2 weeks to return my vans No problem will call after couple of days i got the run around so i asked what manufacture has my Fans she said *** as soon as i found that out i contacted them and i talked to a relay nice gentalman *** that emailed me all the conversation they had with Car id reguarding my 2 Maxair fans. And in all his emails they are telling them and asking them that i sand the wrong proaduct back and they need a return label to sand this back to me before they will dispose of them after holding for 10 days. I also asked if i can sand a label to *** so i can receive my *** fans back and they said they dont accept from the consummer has to be only from Car Id because they ordered from them. Now im about to expload i called them and asked for a manager and as usual i staid on the phone for 2hr to talk to *** the manager that said dont worry sir i put in a label request this was tuesday and by friday they should ship you're *** fans back, now mind you friday is the 16th and on the 17th Saturday my fans will be disposed because they hit the limit. Now i called friday to confirm my delivery of my *** fans and i received the good news that they are not there any more they got disposed of because of the time frame but they can give me a *** This company is a joke no concideration to other peoples stuff and they are not profesional at all. I called Monday to ask for a full refund of my fans or two new once to be replaced they are on their web site for $ 400 each and they said its my foult i sand the *** fans to them and that theres is nothing they will do about it.So now i have the wrong toilet and hand sprayer and 2 *** fans top of the line in the garbage and no one wants to do anything. I put the conversations i received from *** and Car Id on this complaint so everyone can see how this company treats their costumers and their own mercendice that i sand by accident. You get the runaround for 20 days no one will do the right thing or help. If anyone can help me get my money back from CarId it will be greatly appriciated Thank you!

Needed wheels and tires for my Ford Mustang Saleen S281SC. Used their database since I wasn't with the car to see tire size, and they offer a fit guarantee. Their database asked about rim sizes to determine the correct tire size, so I entered the appropriate size. They only have one option, so I selected it to the wheels I was buying from them as a package. The original delivery promise time was more than doubled. When they did arrive after over three months, my car was at a shop having other work done. When it came home, I unwrapped and installed the wheel/tire package. RR wheel has the outer ring damaged, but I didn't catch when I accepted so I can take responsibility for that. The front wheels can't have the center cap installed as the factory dust cap on the brake rotor sticks out too far. That protects grease and wheel bearings. When I addressed CARiD.com (subsidiary of Onyx) customer service, I was told to remove the cap which exposes the grease and bearings to water and dirt which will cause greatly accelerated wear on the bearings not to mention slinging grease all over the wheels from normal driving. Not acceptable, they didn't care and weren't bout to honor their fit warranty. Worse still, the tires, THEY SAID WERE CORRECT FOR THE WHEELS THEY SOLD ME, are roughly 1.5" too narrow up front and 3" too narrow in the rear. There was only one option it lists for a 10" wide wheel. The tread on both front and rear (factory rear is wider) is 2" narrower on the incorrect tires they sold me than the factory tires on my car. On a performance car, that is a very significant difference. Not being the only issue with the tires, they are laughably stretched on the sidewalls to match the width of the wheels they were supposed to fit. The correct fit should be straight vertical with the wheel or even wider on the traction side, these are the opposite by at least an inch on each side. This will cause premature wear to the sidewalls and cause failure with regular driving let alone any spirited driving which the car is designed to do. I have been trying to resolve for almost 2 months now. I have sent photos multiple times, corresponded by email, spoke to Nicole M (stated she was cust. service manager) by phone several times. When I asked to talk to her manager the first time she told me to modify my car to make my wheels fit and the tires have nothing wrong with the fit regardless of the photos showing otherwise, she simply passed me to a coworker and led me to believe it e=was her manager. I was initiall offered a $40 gift card to CARiD as compensation for a fully wrong for my car $2200 purchase that was supposedly guaranteed based on the vehicle and their own database selection. I persisted that I just want tires that fit and I'd figure out a solution for the wheel caps. After several more interactions with Nicole, she offered $200 in store credit and I could buy ANOTHER set of tires from CARiD but at their cost. That still leaves me with an out of pocket bill of $700 for a set of tires they guaranteed to fit that don't and are cartoonish on the wheels. Their guarantee means I have to get stuck with the wrong size tire and have to pay an additional $700 plus shipping and pay a local shop to mount and balance all four again?! I requested to speak with her ACTUAL manager, and she was extremely elusive and said he wouldn't talk to me. I asked his name and requested he contact me ASAP. She said his name was Justin. I had to ask two more times to get a last name which she didn't want to share. I have given them the benefit of the doubt in waiting over two weeks before filing this complaint, but I'm now approaching three months in trying to resolve and they have no intention of guaranteeing their wheels that don't fit, or the tires that aren't the right size that they said were correct for the wheels they sold me. They have by far the most unbelievably bad customer service I've ever encountered and will recommend to anyone even thinking of working with them to spend more money elsewhere if necessary to have an experience you don't feel intentionally misled and laughed at when you approach them with their error asking they honor their guarantee. This company has little to no integrity! Stay away from CARiD.com!

Dear CarID. Around October 07 i had purchased a Wheel and tire kit from you guys. ( Order number *** ). I had payed $1,885.87. This service was to include the mounting & balancing of the wheels. Although they did arrive mounted, The balancing weights were flopped on and lousily covered by a piece of tape. Not secured, Not ready for the road. No big issue, right? I took them down to my local automotive shop and got them balanced, eager to throw on my brand new rims. At this point in time, i did not know too much about cars, i had a general understanding of what i needed to do to install these rims. What i did NOT know, is that the lugnuts that were supposed to be a GUARENTEED FIT for my 2002 audi a6, were infact not. You guys sent me cone seat lug bolts, instead of the RIGHT ones ( Ball Seat) Keep in mind this was information i had no clue about and your website never showed different options to choose. So how was i supposed to know this?, but was confident when ordering though, considering you told me this was a guarenteed fit and was done by a "wheel specialist". Now, this is where it gets interesting. I'm installing my new rims, everything is going as planned. I tightened the lug nuts, torqued everything down to spec. Very excited to take my car out on the road. At this point, everything is ready to go, i lower the car down off the jack stands, double check the lug nuts were secure, and im now ready to take it out for a test drive. I start my car, everything seems fine. Im leaving the area of my development, just about to enter the road. This is when i heard some strange, rubbing/ Grinding sound. I was confused on what it was. I start to head back home, taking it easy because im not sure whats going on. Then Boom. Terror struck as my front drivers side tire fell of while i was driving. Up a Hill. My car swerved and nearly smashes into the guard rail. My tire shot straight off, hurling towards one of my fellow neighbors house. I then had to stop whatever was going on. Quickly pulled the ebreak, coming to a slamming hult, i had to jump out of the car and chase my runaway rim. I had no choice. It was traveling so fast it could've easily broke straight threw my neighbors window. And why did this all happen? I had no clue! I was shocked, confused and damn near truamatized on how i almost got sent over a guard rail. Fast foward to last week, when i finally saved up enough money to get my replacement rim. Up until this point, i assumed i had to of done something wrong. Theres no way they would do something so unsafe & unprofessional. As it turns out. That was true. I took the replacement rim to a trusted mechanic in my neighborhood, with the same exact lug bolts. It took him 2 SECONDS to tell me that these were not meant for my car. He explained to me exactly how & why the accident happened. BECAUSE you guys sent me lug bolts that phsyically could not sit right & properly secure my wheel to the car. I am now furious. You guys have cost me WAY more in damages and repairs, plus purchasing a whole new rim. And you know whats even worse? You couldve cost me or my neighbor their LIFE. You're so lucky there wasn't family or loved ones in the car. This has cost me huge amounts of stress, and it has scarred me, and discouraged me from working on my car for so long. I couldnt drive for almost a month after this incident. I was terrified of getting behind the wheel. I have Accident reports, police logs, pictures EVERYTHING YOU NEED. and all receipts for the items i purchased via your website. I am looking for compensation. I want 100% of my money back for the wheel and tire kit. I want the money back for the replacement rim i purchased. I want the right god damn lug nuts. Be prepared for this to escalate to a legal matter if necessary. "We take pride in our fitment information and don't take our fitment guarantee lightly. You can depend on the fitment advice from our professionals because they have decades of knowledge and experience to draw from. Research the brands of equipment we use and the wheel accessories we offer and you'll find they're the finest in the industry, because we want you to have the best. The combination of products and services we provide cannot be matched, especially by a local tire store. "

Purchased Lexani rims June for $7000.000 the rims came in October . The boxes the rims came is was not packed snug or secure, no cushion, no padding. I didn't think to much of this when the rims was dropped off from the *** Truck. I take the rims to the tire shop to have them installed. I was able to watch the entire installation of the rims. The first 3 was good, put tire on and taken over and balanced. The fourth time tires put on and then taken over to be balanced. As the times is spinning on the balancing the guy comes directly over to me and tells me to come closer. I go and he tells me that the rim has a small bend in the lip. I look and I can not see just by looking. He then starts he balance and the wheel starts turning and then I see were it is bent. The tire guy makes a statement that it looks like the rims were dropped at some point. We then go over to the box that it came out of and the box is split on each side were the rim is bent. The tire guy makes a statement that looks like they may have been dropped at some point. That could be by the manufactory or *** I take video and pics of the rim showing the damages. The video clearly shows the bent rim as it spins. Again you can not see that the rim is bent unless you spin it and point out the exact spot. So the bent could not have been seen just by looking at the rim before it was put on the tire,I call Carid and speak to customer service. The first person told there is nothing that can be done about it. (nothing can be done are you serious I just spent $7000.00 and this guy just said this!) He then says that he will get more information and get back to me. He then sends me a email stating they can do nothing but give me $150.00 and send me on my marry way! lol I was not going to accept that so I ask to speak to a manager. He tells me there is no manager available and even if there was they would tell me the exact thing. I told him as I'm not using nice language to connect me with someone of authority cause someone is going to take care of this. He proceeds to tell me there is no one else to talk to. I ask for a corporate number to call, I ask for anyone that is of authority. He gives the phone to another customer service guy. This person by the name of *** gets on the phone and I again ask to speak to a manager he tells me the same thing there is no manager available. But he says that he wants to help me with the situation. I repeat everything all over again. He tells me that the rim was put on the tire so there is no coverage. (I'm like so what the rims is on the tire. That is how they seen the dent in the first place) He again is simple telling me we cant help you and you waisted your money cause we are not going to take any responsibility. I also let him know that the lugs nuts that was sent was the wrong size and I had to purchase the correct size which cost me $85.00 and I need to be refunded that amount. He then tells me that they cant do that cause I didn't call them so they could replace them. (lmao I was like they needed the lug nut right then and now. Not me call you and it takes you days and weeks to replace the lug nuts) He tells me that he will check with the manufactory and get back to me the next day. The next day comes and I was then told they are sorry but the manufactory said they will not do anything about it cause the installers could have bent the rim and they also will ne be refunding me for the wrong lug nut being sent to me cause I should have called then when they didn't fit at the shop. (again like they was going to magically make them appear) *** now told me that they will give me *** and send me on my way sort of speak. Because the rim was pout on the time they cant do nothing. This company does not take accountability for nothing. They just worried about keeping the money not the well being and concern of the un happy customer that just spent *** of a set of rims and 1 of the rims cam defective and carid is not doing nothing but offering penny's compared to what a cost to replace a rim will be. The rims cost like ! *** each! I bought a total of 2 sets of rims in 2 separate orders spending a total of about $13,000. They obviously don't give no care in regards to that. They just want to make sure they don't loose out on nothing. I will never do business with this company again in life. Accepting accountability for the manufactory for not shipping the product out secure and safe. Take accountability of the *** drives may have dropped the rim. They just want to blame it on me and the tire guy! lol When I witnessed the whole installation with my own eyes! They do not want to replace or have the rim repaired! They are just trying to s*** me all together with the bent rim and not refunding me for sending me the wrong lug nuts. ! I will not stand for that but bad business dealing with this company.

I purchased rims for my daughter for Christmas ahead of time. I placed the order 11/29 . I called a few days after placing my order to check on status and was advised that the payment did not go through but my *** account was charged and the funds were taken from my account so I told them that and I was told that the funds will be sent back to me within a few business days , they said that this is an issue that always happens when customer's pay with ***. I waited a few days and nothing came back so I called back and was told that the order did go through and that everything was fine. I waited about a week but I did not see any progress with the order on their website so I called again and after being transferred around and hung up I was able to speak with someone who advised me the order actually never went through due to an issue on their end but the rep did confirm they had my funds so she had to process the order again. I then waiting about another week and still no status update on the order so I called back and spoke with a representative who advised me that she will get status from their vendor. I waited a couple more days and called back and she said she hadn't heard back from their vendor so I told her to cancel my order and refund me since the order was not going to arrive to me before Christmas. She advised me she was canceling the order and to wait 5 days for my refund. Today I sent an email to follow up on my refund and received an email saying the order was shipped. I called right away because I do not need the order anymore since I purchased from a different company who was able to get them to me on time. I requested to speak with a manager and was told none was available, I told them I would not get off the phone until I speak with a manager so I was transferred to a supervisor, I told the supervisor I need my refund because based on my conversation with the representative last week we had already cancelled.

I purchased two tires from CARiD, who is the car parts related seller for PARTSiD, Sunday the 8th. I received an order confirmation, and then later in a day a shipment confirmation - "Your items have shipped". The tracking number still had not been updated by the following Wednesday, so I called *** They informed me the shipment was never sent, and is still at the manufacturer and that I needed to contact CARiD. I did so, and spoke with employee ***, who was incredibly rude and unhelpful. He insisted the tires had been sent already and that I needed to stop calling them and to call *** I repeated this same process the next two days, after speaking to *** again both days and being told to call the seller. I was repeatedly told incorrect information by ***, who insisted that my tires had shipped Tuesday night and that he could not help me further. By Friday, with no update shipping info, I was calling back. *** explicitly told me I could not speak to a manager and that they did not have any. I disconnected with him and called corporate, and was transferred back to the same office, where an employ told me no managers were available, and that one would call me next week. 30 seconds later my phone rang and a manager told me her employee hung up the phone before they would hand it to her. She stated that she called the manufacturer and that my tires had indeed not shipped. She stated they would ship Monday if they were in stock. Today came, I had to call the company four times to get an answer, and they are saying there is no stock. This company wasted 8 days of my time when I could not use my car, and repeatedly lied to me stating the items had already shipped. If you visit Complaintsboard.com reviews online, there are hundreds of reviews of similar interactions. Something needs to be done about this company, they are clearly fraudulent and are hurting everyday citizens who are just ordering parts to make their vehicles work.

Order Date: May 25th, 2022 Order Total: $915.19 $762.62 for the parts *** for shipping *** for tax = issues Order Details: 2 Front Rotors 2 Rear Rotors*2 Front Calipers *2 Rear Calipers*2 Sets of Brake pads.The ship date for the items was 5/26/2022 (the next day). Some of the item's shipping labels were created as expected and soon after shipped. Three of the Rotors (both front and one rear) have now been delivered. One was apparently "lost in shipping", even though the shippers shows the label as having been created and never shipped. This is understandable though, as issues do arise, but I'm now being told that it will take 3-5 days for the lost item claim to process then another *** hours for it to ship, and then another 3 days for it to arrive. So I might Receive that item, now multiple weeks after ordering it and paying for it to be here on the "get it by" date.Now getting on to the bulk of the issues. The Calipers I ordered now have a new expected ship date of June 03, 2022, even though the "get it by" date was well before this. The only reason I now know this is because I've reached out multiple times since 5/27/2022 because they still showed the expected ship date of 5/26/2022. And was still displaying this nearly a week after the date had passed. So with the added delays, at no fault of my own, I now might get my parts multiple weeks after ordering them and paying for them to be here on the "get it by" date. And to be clear, this was not an estimated shipping time, it was advertised as the "receive it by" date. This was not a time range. And to make matters worse, according to their website I could get them as soon as June 2nd if I simply reorder the items. I don't see why my order is any less important to the company as a new order would be. Seems I'm getting the short end of the stick for already being a customer. I have already reached out to the company directly and have been told there's nothing they can do for me.

I ordered 4 rims to be delivered to my new address. I never received any delivery date notification from either *** or CARID. Upon coming home one day I noticed a note on my door from *** saying they missed me and to sign the back of the paper to release the items and have them dropped off the next day (this is the first attempt). I signed the paper (still have it as proof) yet the second day the driver still did not drop them off, this time I called *** and told them I am home and have the driver stop by again and I will be glad to sign in person if I must and they told me the signature on the paper is enough. Me, My fianc and my cousin all watched as the *** driver drove right past my street again half an hour later and still would not deliver them! At this point I contacted *** again and carid to let them know and tell them I want my rims. The third and final day I was home all day and waited! WE SAT THERE AND HE NEVER ONCE CAME! Yet when I called *** they told me that the final attempt has been made and that I need to come pick them up from the warehouse as long as my name and address are on my ID I can pick them up. I literally just moved in and don't have an updated ID yet. they told me I had 5 days. 2 days later the tracking number are showing they were returned to CARID. After contacting carid about this and complaining saying I just want my money back or to actually get then delivered I was told I was already needing to pay the $100-$145 fee for return shipping even though it was never my fault. Then when I told them I want my full refund I was told a refund in the amount of $510.47 was already issued out of $737.08 and they stole $226.61 and told me they added a refusal charge since I "refused the item"! this is a joke and I have contacted Carid multiple times! Many Many emails as proof. I just wanted my wheels I paid for yet not only did I not get them I was blamed for it and had money stolen! This is not and was never my fault!

I had contacted Carid.com customer service to purchase a lift kit, rims and tires for one of our family vehicles. They recommended a specific sized rime, tire and list kit that would fit on our 2004 *** truck. I gave them the proper information about the vehicle. The lift kit, rims and tires were delivered to our house and we hired a auto repair shop to install all of the items. When we drove the vehicle home, we noticed the front tires were rubbing inside of the wheel wells when we would turn the vehicle. I contacted the shop that did the installation and they said it was hitting the front inside wheel wells because of the offset of the rims in combination of the profile height of the tires. The Auto repair shop said it has no correlation with the lift kit that was installed, as a lift kit just raises and lowers the tires within the wheel well, it does not affect the forward and rear translation of the tire within the wheel well. I then contacted Carid.com and told them the situation. They told me that I could not return the tires, as I had driven on them. I told them that was unacceptable, as they are the consulting experts of their products and there was no way to acknowledge the tires rubbing inside the wheel wells until the vehicle was removed from the mechanic's lift after installation and the full weight of the vehicle was on the rims and tires and the vehicle would need to be driven to recognize the tires rubbing when entering a turn. They then tried to blame the mechanic that installed the lift kit. A lift kit only raises an lowers the tire within the wheel well, again, it does not translate the tires within the wheel well causing it to rub. I have continuously celled every few days and Carid's customer service continues to tell me I will receive a call back from management soon and it is being reviewed. Their latest request was to have a work order provided from the shop that did the installation, which I had then provided.

On Feb 12th I called and spoke with Matthew and explained i was online and i was trying to place a order for rims that showed 3 pieces and I needed 4 he stated yes i see your order and all your information is here he asked me to review my name and give him my card to place the order. After placing the order i realized he placed it with my mom first name but charged my card. Not sure how that was able to process but the item was delivered on the 15th open the box totally wrong item no even close i reached out to the company right away i explained they pretty much said i dont believe you we need pictures i sent pictures during the conversation. I requested for someone to verify that the correct items be placed in the next shipment so i could receive a exchange Jorge laughed and said no nobody will personally check it mine you its there screw up. I said no problem ill take a refund. They said its going to take 3 to 5 business day to send a return email didn't get the email after waiting another 3 to 5 finally got the email after numerous calls filled out the email right away. No change so i reported it to my bank for support also. They wouldn't answer my bank. forward i called again they stated i needed to send pictures of all 4 rims i explained the other boxes aren't open and they have claws where if the item is not shipped back as per the authorization i will not receive my money $1926.99 is not chump change. i explained i sent one picture and thats it. i had to wait another 3 to 5 business day and some will inform me and send the label never received the label till march 10th mind you ive been having this conversation since feb 15th shipped the items on the 11th they were at the location on the 12th. They said 3 to 5 day when i called 5 days later called on the 17th they claim because i have a open case with the bank i cant get my money i said so why not give the bank the money called bank closed case waited the 5 days called today they said 3 days

On October 23, at 3:13 pm, I placed an order for a AVS bugflector ll dark smoked hood shield for my brother who served our country and retired from the US Coast Guard. This order was placed early for a Christmas present. The package arrived on October 29 at 9:40 am by *** delivery. On December 14, our families got together to exchange Christmas gifts. After opening the box to install the bugflector, the item was cracked are one end. I called Carid the next day to inform them of the damaged bugflector. They informed me that in order to process the damage claim, I would need to send photos showing the damaged product and the package that it arrived in. They then indicated that once they received the information, a claim would be filed and would send me further instructions. They also informed me to keep the original packaging since the part may require a pickup and inspection. A refund/replacement would be issued to my credit card once damage claim was completed. I received an email that my request had been processed with a confirmation number of 78fda16e and to allow them 1-2 business to review this request. Once approved, a confirmation would be send to my email. I received an email from *** apologizing for the shield arriving damaged. His email stated that the product would be picked up with 3-5 business days. After waiting the 3-5 business days with no pick up, I called Carid and was informed that the product was over 30 days from delivery and that there would be no refund or replacement. I then requested to speak to a manager. I spoke to Shemyr and attempted to explain to her about my purchase of an early Christmas present. She was very rude, unprofessional and was very *** with me. She told me that no refund or replacement would be given due to the over 30 day purchase. I have ordered several items from Carid in the past; weather tech floor mats, step bars for SUV, and was very satisfied with their business.

May 23rd, received gmail saying my refund of & ***, has been authorized for release. May 23rd, another gmail saying, refund issued. Received yet another gmail, saying, refund couldn't be transferred into my checking account and ask if I'd approve a check by mail and I did approve this type of refund payment. Maybe 24th, received gmail saying, I'd receive my refund within 3 too 5 business day's. June 3rd, received gmail saying, check was sent out on 5/26/22, how can I receive my refund in 3 to 5 business days if card.com didn't send it out until 3 day's later, after I was told, I'd receive it in 3 to 5 business day's? June 4th, I called Carid.com to find out why I haven't received my refund yet. I was told, it would now take 7 to 10 day's to receive my refund of $***, I told the person on the phone, that I didn't believe a check was ever sent out, the woman said, you're refund was sent out on the 26th of May. This is the 2nd time, the time frame for receiving my refund has changed. June 6th, received gmail saying, physical check for $***, will be sent by regular mail without a tracking number, and I should contact my *** about not receiving my refund. Now it's the post office fault. May 6th, received another gmail saying, a check will go out to me in the amount of $***, on June 9th, and if I haven't received it by June 29th, that I was to contact my post office again. Like I said earlier, they never sent a check out on May 26th, like I was told they did in prior gmails, which I still have. June 7th, 2022, received phone call from Card com Representative telling me a check was go in the amount of $*** will be sent out on the 9th of June 2022. I ask her about the check that was supposedly sent out on May 26th 2022, she said, I needed to contact my post office. I told her I did an that if my post office would have received any mail card.com they wouldn't hold it, they'd deliver it. She said, she wasn't responsible for the post office mistakes.

On October 26th I ordered four Rubicon Express monotube shocks for my *** Jeep Wrangler YJ, and also a Rubicon Express steering stabilizer. I waited three weeks for the shocks and steering stabilizer to arrive. Before ordering them I inputted my vehicle's information to ensure fitment, CARID stated that the parts would fit. When the parts arrived, one (out of two) of the front shocks was missing the corresponding installation parts and the box had seemingly been opened before. The rear shocks were too long for my Jeep and would've bottomed out and been destroyed if I drove around on them, I made the decision to remove them immediately after installation because I discovered the travel between the shock cylinder and the mount was not sufficient and would damage the shocks I just spent $160+ on. I proceeded to call CARID to pursue an exchange for shorter shocks and they told me to send them a picture that clearly illustrates the problem because "the shocks should fit my Jeep according to their information", however they then said that they will not accept them for return or exchange due to them having been installed. How would I have known they were not going to fit, without installing them to find out? Especially considering that they were supposed to fit. CARID backed me into a corner, despite my compliance to all of their requests and now I am just supposed to deal with it? Not to mention I was passed from one customer service agent to the next on three different occasions and I still have not received any word on the installation parts for the front shocks, real professional of them. I have reached out to Rubicon Express themselves and they state that this issue can only be resolved by CARID as I ordered from them, even though the parts were shipped from Rubicon Express in ***, *** My request is that CARID accepts my return as these shocks are brand new and have not been used, and give me a refund lesser the shipping costs. That is more than fair.

I ordered a snow plow for my ATV off of the powersportsid.com website, when I went on the site I entered all the info for my specific vehicle and searched the available snow plow parts, there where many different ones to choose from, but you have to buy the pieces separately, the blade and the push tubes come separate, so I buy a blade that is described as a universal part on the website, I also purchase some push tubes that are listed as universal fitment on the website, (both items came up in the search results for my ATV) it also states "GAURANTEED fitment. Always the correct part", when I received both items I was surprised to find that they did not fit, I reached out to the company and they told me that I would need to get a different cradle bracket and the plow blade would fit on the push tubes. I bought the new cradle and it did not come with the required parts that is needed to make it functionable. I then reached out to the company again about the missing parts they told me that they are no longer available and that I should contact the manufacturer. I then requested to speak to a supervisor. I was then sent to a guy named Ace who just wanted to argue over who's fault it was, he said I should've did my research before I spent so much money. I told him I made my purchase based on the info and guarantee stated on their website, at that time he told me that I would need to return the items and order the compatible parts, which he said they do not have, I then asked them how they would like me to package the items to ship back, he then told me I can not return the items if I have opened them and tried to install them. to which I replied how could I know they weren't going to fit if I didn't try to install them, I also asked what the guarantee on the website meant if I can not return the items. They basically told me I'm stuck with around 1k worth of plow parts that I can not use. "guaranteed fit" False advertising. Order #'s

Dec 2,2020 at 3pm placed order#*** I cancelled order at 6:05pm Your request has been processed. CONFIRMATION NUMBER: *** Please allow 1-2 business days to review this request. Once approved, a confirmation will be sent to your email. We are sorry to hear that you want to cancel your order. I have just requested the cancellation. Within the next few minutes, you will receive an e-mail confirming that. Please allow 3-5 business days to cancel the order and issue a refund. As soon as the refund goes through, you will get an e-mail with the transaction ID. After that please allow 3-5 business days for the bank to reflect funds on your account. chatted in next night and response was Unfortunately, before your request could be processed by our manufacturer, this product was already shipped out. Currently this product is in route to you via tracking number: *** I chatted in again and was told (08:51:00 PM) (Vielly F) said :Unfortunately, the cancellation got denied coz the item shipped out earlier than expected because as what the representative inform you cancellation is not a guarantee. Nevertheless you can process a return once received and we will still give you full refund and free return labels. (08:59:00 PM) (Vielly F) said : Already submitted and advance return request for full refund just keep in touch with your email for the free return labels in 3 to 5 business days. Have a good day! Everything is taken care of. contacted Dec9 at 6:22 pm (You) said : have not received a return label for cancelled order . was placed on hold and never came back. chatted in again (06:40:00 PM) (Nine B) said : The RMA Request is still processed as of the moment. We still require a few more days to process this. contacted again Dec 11 at 8:00 pm (Vielly F) said : Thanks for holding. We apologize but we are still waiting for the manufacturer to issue the return labels. Please give us earliest Monday or latest Tuesday to email it

On December 6, I purchased a set of four aftermarket automobile wheels from CARiD.com (order #***). An installation kit consisting of a set of 20 lug nuts (5 per wheel) accompanied the purchase. These wheels were not available from the manufacture and the order was cancelled. A new order was placed for a new set of wheels (order #***). Those wheels arrived on 12/9. While my car was on the mechanic's lift, I found out that no installation was present. Also, I found out that I also need "hub rings." I called back CARiD, and asked to speak to a manager. I was told no, I could not. The call terminated. I then called a different department at CARiD, and asked them to connect me to the Wheel and *** manager. They did so. After visiting two auto parts stores and twenty minutes of drive time, we finally agreed that they need to send me both the hub rings and the installation kit. 48 hours later I received 3 hub rings, and that was all. I called back, and the sales person answering the phone was the manager I had previously spoken with. Apparently, they refuse to connect you to a manager, so they volley the call back and forth between employees. She acknowledged this. I explained the situation again. I was promised the remaining parts would ship overnight. They did not. I called back, and the sales person, the same I had been dealing with told me that she would not send me an email documenting even the conversation. She told me that there were no part numbers; the product is produced in house. I searched my documentation I had and found the *** # ***. We are now 9 days into this matter. After explaining my available recourse (I'm an attorney), I was finally put through to the manager, ***. She finally sent me an email confirming our transaction. I have sent them a total of $747.47 in two separate transactions ($722.16 and $31.87). I have received no parts, and I cannot mount the wheels sitting at the mechanic' shop.

ordered a brake kit (brake rotors, brake pads) upon delivery of said parts (after arriving home from work), found box has minor damage from age/use. opened box to find only brake rotors in the box, missing the brake pads. I care less about the box condition and more about the missing components. After reaching out to CARiD to resolve the issue, I was met with opposition and them questioning what I was saying. They had immediately asked for pictures showing the condition of the box which is reasonable. Then they said they would "investigate the matter further and would get back to me. This is an item that was immediately needed as my current brakes on my car were found to be unsafe, which is why i paid extra for the next day shipping. I requested to simply have them overnight the missing part, to which i had no reply for 2 days. At this point a different customer service rep emailed back stating the missing parts had been submitted to their warehouse for a "request" then stated it would be 3-5 business days before they would hear a reply. Keep in mind I am without a vehicle paying a co-worker to go out of their way to give me a ride every day to work. On the 6th business day I received an email from yet another customer service rep stating they reached out to the manufacturer of the parts and they were advised to ask me if there was damage to the box, which is obviously a repeat and redundant question, as this had already been documented with pictures and my statement explaining this. They then stated once I provide this info that they can continue the investigation further. The next day they emailed asking if the part was installed, to which it obviously was not. I asked to be refunded for the missing parts and the replied the next day stating they would not refund me because it was a damaged package. They stated they would need 2-3 days to come and pick up the part, review its condition and then issue replacement parts 2 days later with an estimated ship date.

1--On 9/9/22 I ordered a set of Weather Tech floor mats from CARID. (order # ***) The total cost, with shipping was $80.20 2--I received them on 9/13/22 and discovered they were a very poor fit for my car. I immediately called customer service and requested a return order and full refund. I was told I would have to submit photos, car info, and description of the problem with the ill-fitting mats before they would act on said request.3--9/13/22: I immediately complied and sent 11 photos, which covered all their requests.4--9/15/22: I received an email notice of "Technical Problem Request" from CARID (?--they already had all the info)5--9/15/22: I received an email reply from customer service *** "Thank you for the images. We apologize for the inconvenience. Please allow us 3-4 business days to provide you with the return labels. The mats must be brand new, unused, undamaged in the original package. A refund can be issued upon return of the product"6--9/22/22: I sent reminder to Lesco that I had not received the return labels as promised.7--9/22/22: I received email from Wm. *** stating: "I have requested our internal department to check for the updates with the manufacturer and review if they can provide the return paperwork to return the part for the refund. Please allow us additional 3-5 business days to provide you with the updates."8--9/22/22: I replied to ***, stating in no uncertain terms, my dissatisfaction & demand for return *** from unnamed CARID staff: "Your notification has been received and will now be forwarded to the manufacturer for review. Please allow us 3 business days and we will get back with an update."--As you can see, CARID has NOT acted in good faith regarding their promise of customer satisfaction! They have stonewalled, delayed, and made a mockery of what should have been a simple return and refund process. Their merchandise did NOT fit as advertised! Complaintsboard.com assistance, please.

On August 20th I made a purchase for an item from the company order #*** My order was shipped on August 24th, unfortunately the product I received was damaged due to the shipping process. The damaged item was not the company's fault it was damaged during the shipping process, so I contacted the company(CariD) back on September 2nd to let them know I received the product damaged. I asked for a replacement part to be shipped in exchange for the damaged defective one and they gave me a confirmation number of ***. So 9 days had gone by as I waited for the replacement part to be sent and on September 11th I received an email saying there was a notification of a shipping delay. The email stated that on the 11th the part would be sent out on Monday the 14th. September 19th had come and I have yet to receive any notification of the new part being sent, so I emailed the company and stated that I would like a refund of my money instead of the replacement part. The company provided poor communication with me updating me on the status of the situation, I had to repeatedly email them to find out what was going on with the status of my request. So after September 19th I requested a refund I received an email from Shelly M from CariD customer service stating my refund is in process and allow 3-5 business days for transaction number of receipt on return to my bank account. And after that another 3-5 days for funds to actually be released. September 26th came and I received no notification from the company again so I emailed them in regards to the refund, I received yet another email saying my refund was in the process and please allow 24 to 72 hours for it to go through. It is now September 30th and I have yet to receive anything from the company or my bank in regards to my refund. This whole process has been unfortunately a very bad experience for me as a customer with this company and after weeks of going back and forth via email I have decided to contact the complaintsboard.com to help