Party City’s earns a 1.4-star rating from 173 reviews, showing that the majority of party planners and enthusiasts are dissatisfied with purchases and supplies.
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chafing fuel set
I went to the store for chafing fuel o found a set on the shelf it says $5 on the bottom I grab one, when I get to the register they said no it $35 which was 3 of them on the shelf. When the Manager come he said I can't give it to you for $5 cause it not for $5 and walk way left me standing, okay why it is on the shelf for $5 they was laughing behind the...
return policy/balloon bouquet
I purchased New Years decorations and balloons on Saturday on Friday December 27th. I asked the cashier when I had to return items and she told me 7 days after purchase. I found out after my party that I purchased duplicate I that my friend purchased. When I returned the duplicate items, I was told it had to be returned 7 days prior to the holidays and could not return. I was very disappointed that the cashier told me incorrect information and unable to return unwanted items as I was told.
I also had an item with my balloon order. I gave instructions on what I wanted. The pack of balloons were to be divided into 2 bouquets. When my daughter picked up it was all one bouquet and difficult to separate so I had to go to the local grocery store and buy another bouquet which I had to spend extra money. Now out if money for return and extra balloons
Michelle the district manager called and was so apologetic and made up for the confusion. Thanks so much Party City. Your customer service is great!
management
I am an employee of Party City in Carbondale Illinois. On November 6th 2019 I submitted a request for time off form to Doug the gm and verbally told him that I could not work on November 12th and 13th 2019 due to working my other job. when I called in on November 11th 2019 to get my schedule for the week I was told that I was scheduled for the 13th only, I told the employee that I was not supposed to be scheduled for that day due to other obligations to my other job which Doug was informed of prior to the schedule being made. On the 11th I then texted him as I was told to do by Christia the mod and again told him I was not able to work that day due to the other job. I have not heard from him about it. this is the 4th time he has scheduled me to work when I have told him I have had other obligations.
incomplete costume not refundable
I bought a Mario Brothers costume on October 30th and when I opened it on the morning of the 31st, it was missing the hat, gloves, and mustache. I double checked the package and it said it was included. I checked the photo I took of the wall where you pick the costume and IT said that the accessories were included. When I brought it back on the 2nd (the...
horrible corporate management
This company clearly only cares about the money they make but they give absolutely zero [censored]s about the employees. They expect staff to break there backs but will not give the hours or manpower needed. Corporate is a joke and quite frankly the customers are mostly [censored] too, they are animals who cant clean up after themselves. I do not blame the hard working staff for any of this. Just the bigwigs who run the show for being a bunch of greedy [censored]s. No wonder staff always seems like they hate there job. Cleaning up after animals and not getting the resources needed to keep the store in good shape.
balloons
I placed an online order on 11/1 to pick up 11/2 by noon. It was for a Rose Gold 34 in. #1 and #6 also (2) rose gold heart balloons and (20 pink sweet sixteen balloons. My order# [protected]-B, received confirmation email. About an 1 1/2 later received a call from the store advising they did not have the #1 or sweet sixteen balloons in stock. I understand...
Read full review of Party Citythe staff being unprofessional
I purchased a Halloween items (costume) and the person whom checked me out was not welcoming, rushed through the process, DID NOT mention any exceptions to the return policy and failed to send me an e-mail receipt even though I provided one. Now I was told that I'm not eligible to return the items because I don't have a receipt. Now I'm stuck with a costume...
Read full review of Party Cityunethical behavior
(October 29, 2019) I was going to Party City for a last-minute Halloween costume as a last resort after everything else was out of stock. When I found the costume I wanted, I asked an employee if I could try it on and she was kind and called it in. When I was walking to the dressing rooms, an employee came rushing behind me asking me what the costume was. I...
Read full review of Party Citymanger
A medal rod fell cut my nose store manager and district manager was there after them telling me the only way it could had fell was by it being temper with I ask what should I do they said leave name and number lol I was still bleeding I called the district manager a racist and he WINK his eye @ me confirming he was a racist I will not 🛑 until he is fired next step I will reach out to the naacp for help this is not right
closed earlier than they are supposed to
Went to buy my child a costume and their online hours says they close at 7 pm on Sunday. We got there at 6:02 and they had the doors locked and someone working the doors to let people out and tell us the store was closed for the day. No my kid doesn't have a costume because i work and will not be able to go any other day. A lot of people came around that...
Read full review of Party Citymanager wesley
I set my wallet down while getting a costume and walked away to help my daughter try it on and when I realized it was gone I went back to look for it. When I could not find it I asked an associate if they had cameras available and someone who would check if someone walked out with it. She asked the district manager if they could check and he replied "no we...
Read full review of Party Citypet costume
A young lady asked me if I needed help I told her yes I have. 10lb puppy that needs a costume so she told me I recommended a M/L then it didn't fit so I called to the store see if I can exchange for a size S due to not fitting the costume. I still wanted to make the purchase but an exchange of size that was it and he said no it's our policy you can't...
Read full review of Party Cityemployment law violations
Store #691 does not allow managers or key holder positions a 30 minute uninterrupted unpaid meal break after 6 hours. Employees are required to answer manager calls (returns, exchanges, e.t.c ) during the time the are supposed to be "at lunch". In the event that they cannot take a lunch, they are still docked for that time. This is a violation of employment law and the practice has been going on for years.
Read full review of Party Citythe store and manager
The store is a wreck, I couldn't even get a costume because they said they didn't have it out yet. The boxes in the store are ridiculous like how are we suppose to shop with everything blocked and not put out on the floor yet. I blame the general manager stephany she's lazy and pushes the associates to do everything for her, this used to be a decent party...
helium balloons
I had ordered the very expensive helium balloons that are supposed to last over 24 hours for my son that was turning 30 years old. I spent 93.87 on 8-16-19 at 6:35 pm and the party was on 8-17-19 at 1:00pm and they were flat and on the ground. I complained and nothing was done about it. I am VERY disappointed and it totally ruined the decorations for the party!!!
Read full review of Party Cityno helium
The party City by my house is almost always put of helium when I go there. This is unfortunate bc of how convenient it would be to go here to buy balloons for my son but I am forced to go farther to Walmart bc I'm tired of being turned away. I would understand if once in a blue moon mistakes happen, but when it's so frequent I must conclude this is the result of incompetent management. They can't even be bothered to give me an ETA on when a new shipment will be made but instead just shrug me off. Please fix this or I will stop even attempting to go here. Thank you
There is a worldwide helium shortage. Soon you won’t be able to get it anywhere.
helium balloon tank
I purchased a Helium Balloon tank on August 14th (along with several other items for a surprise party I was throwing for the 23rd of August. The tank ran out of helium after 9 balloons. I brought the tank back to the store in Avon on the 26th where I was told that if the box was opened they would not give me a refund. The assistant manager (Tiffany )then proceeded to tell a clerk that mine was the second tank returned for the same reason. It didn't matter to Tiffany that the tank was almost empty when I bought it (or she simply thought I was lying). The fact is your store sold me (and perhaps others )Helium tanks that were already used.I didn't keep the reciept but I do have my bank statement showing the purchase to Party City . I expect a refund .
birthday photo blln teen girl
I ordered a personalized photo balloon online and it ripped when I attempted to blow it up with a helium machine. I cannot use a ripped balloon. It was for my boss on his birthday and now I have nothing to give him and I was left with the responsibility to do so. I even paid for UPS 2nd Day Air which was an additional $19.99. Order number [protected]-1
I want my money back.
Brittany Johnson
tiara price different at register from shelf price
We have pictures of the tiara (on the left) my daughter wanted in a bin that said 16.99 and when we got to the register Johnathan rang it up as twice the cost. I told him the price on the shelf/bin was not that and he called the manager. The manager came out with a different tiara and said this was the cheaper one and that the one we had wasn't labeled yet...
balloons
I bought a balloon and was told by employee that they could air up it was 1 balloon after I bought a different employee said no to airing up. If a employee tells u one thing you expect to get it done or a manager to fix the issue. Then your website makes us type at least 3 hundred and fifty characters or you are not going to solve this issue. That needs to be changed
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Overview of Party City complaint handling
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Party City Contacts
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Party City phone numbers+1 (800) 727-8924+1 (800) 727-8924Click up if you have successfully reached Party City by calling +1 (800) 727-8924 phone number 0 0 users reported that they have successfully reached Party City by calling +1 (800) 727-8924 phone number Click down if you have unsuccessfully reached Party City by calling +1 (800) 727-8924 phone number 0 0 users reported that they have UNsuccessfully reached Party City by calling +1 (800) 727-8924 phone numberCustomer Service+1 (800) 477-4841+1 (800) 477-4841Click up if you have successfully reached Party City by calling +1 (800) 477-4841 phone number 0 0 users reported that they have successfully reached Party City by calling +1 (800) 477-4841 phone number Click down if you have unsuccessfully reached Party City by calling +1 (800) 477-4841 phone number 0 0 users reported that they have UNsuccessfully reached Party City by calling +1 (800) 477-4841 phone numberStore Locator+1 (914) 200-4600+1 (914) 200-4600Click up if you have successfully reached Party City by calling +1 (914) 200-4600 phone number 0 0 users reported that they have successfully reached Party City by calling +1 (914) 200-4600 phone number Click down if you have unsuccessfully reached Party City by calling +1 (914) 200-4600 phone number 0 0 users reported that they have UNsuccessfully reached Party City by calling +1 (914) 200-4600 phone number
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Party City emailsinfo@partycity.com100%Confidence score: 100%Support
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Party City address25 Green Pond Road, Rockaway, New Jersey, 07866, United States
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Party City social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024 - View all Party City contacts
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