Paw
Reviews and Complaints

This is my second time buying from Paw and I gotta say, it's been a bit of a bumpy ride. The first time I ordered two King size waterproof throws and while the blankets seemed nice at first, after just 4 washes the seams split down the side of both blankets. Not exactly what I was hoping for in terms of quality.

Despite this, I decided to give them another chance and ordered a blanket for my mother's birthday/Xmas gift. She had her heart set on one like mine, even though I warned her about the poor quality. I knew it probably wouldn't arrive by Christmas, but I was hoping to get it before the New Year. Unfortunately, that didn't happen. In fact, I haven't received any information from Paw.com at all, apart from a confirmation that they were paid.

I've tried reaching out to them twice via email and twice by phone, but I haven't received a response. I even left a message, but still no call back or email. And to top it all off, my purchase still hasn't even been shipped. I've tried using their online chat, but no matter what time I try, there's nobody there to help me out.

At this point, I've asked them to just cancel my order so I can move on from this whole ordeal. I wouldn't recommend this company to any pet owner, friend or not. It's been a terrible experience and I'm just glad it's over.

I just got my order from Paw.com and I have to say, I'm not impressed. I ordered the ultra thick cloud bed and a "king" size blanket, but when the blanket arrived, it was clearly not king sized. I called the company to let them know and they told me that it was actually a "dog king size" which I think is ridiculous. But, I decided to let it go because the bed was the real gift and it was delayed.

Finally, the bed arrived and it's terrible. The memory foam inside is in pieces and I can feel three separate chunks inside that do not come together. This means that there are actually 1-3 inch cracks in which my arthritic dog could step. And that's not even the worst part. If you feel the foam pad, you can actually feel that the foam is broken up even further into tiny chunks. I can feel like 15-20 little floating pieces that are not connected to anything. There is no way in the world that this is Orthopedic. I wouldn't let her step onto this with her arthritis, much less lay her body across this lumpy mess all night!

I paid $250 for this bed (that's with a 20% discount from $312) and I expected a lot more than this piece of crap. I could easily buy her 3 of the bagel beds she usually sleeps in for that amount, but I thought I would treat her extra special and splurge on her for her 11th birthday.

Honestly, I think Paw.com should be ashamed of themselves for taking advantage of people who love their elderly pets so much that they would save up to afford something to comfort them. It's just not right.

I placed two orders on the Paw website and I have to say, I'm not too happy with my experience so far. On November 28th, I ordered the PupRug Bundle - Orthopedic Bed Curve, Holiday Blue Plaid + Matching Waterproof Blanket in Large/Extra Large size. The bed was 50" x 30" and the blanket was 80"L x 62"W. The day before, on November 27th, I ordered the PupRug Faux Fur Orthopedic Dog Bed Cover - Curve Charcoal Grey (Bed Not Included) in Large/Extra Large size, as well as the PupRug Bundle - Orthopedic Bed Curve, Holiday Red Plaid + Matching Waterproof Blanket + Pillow in Large/Extra Large size. This bundle included the bed, blanket, and pillow.

Unfortunately, I have only received the grey cover so far. I have tried to contact Paw through Facebook, Instagram, voicemail, and email, but I have not received any responses. I'm starting to wonder if I've been scammed and if I will ever receive the products I ordered. I was really excited about these items, but now I'm starting to regret my purchase.

Update: As of December 19th, I have received the blue plaid blanket/bed in two separate shipments. However, I am still waiting on the red plaid bundle that I ordered three weeks ago. I sent an email to the address provided on December 12th, but I still have not received any responses. While I am loving the bed and blanket I have received, I am disappointed that I have not received my full order or any updates on when I can expect it.

As of January 8th, I still have not received my red plaid bundle and I have not received any updates either. The last communication I had with customer support was on December 21st, but I have not heard anything since then. I am starting to feel like I have been scammed and I may have to contact the BBB. To make matters worse, the blue plaid blanket I did receive has a defect and I highly doubt that issue will be resolved. It's really disappointing that a business would ignore their customers like this. All of my questions on social media have been deleted or ignored, but the pages continue to post. I just don't understand what's going on.

I recently had an experience with Paw that left me feeling frustrated and disappointed. I ordered a bed for my senior Great Dane, but soon realized that I needed a replacement cover as well due to his frequent accidents. I called customer service within an hour of placing my order to see if I could add the cover, but was told that it was not possible. I then asked to cancel the order so I could place a new one, but was told that it had already been "processed" and could not be cancelled. I was confused by this, as I thought "processed" meant "shipped," but apparently that was not the case.

I told them that I would refuse the delivery, but was promised that the team lead would contact me. Unfortunately, that never happened. Four hours later, I received a notification that a UPS label had been created, but the item had not yet shipped. True to my word, I refused the delivery when it arrived. However, five days later, I still had not received a refund. When I called customer service, they told me that I needed to initiate a return online, despite the fact that the package was already in their possession. To make matters worse, when I saw the refund amount, I realized that they had deducted the shipping cost, even though I had done everything I could to cancel the order before it was shipped.

Overall, I was extremely disappointed with the customer service I received from Paw. It seemed like they were more interested in sticking to their policies than in helping me as a customer. On a separate note, I have also noticed that the Paw PupDream bed is not as thick or sturdy as the Big Barker brand. My dogs fight over who gets to use the Big Barker bed, and I would recommend it over Paw based on both quality and customer service.

I made an order on Nov. 28th and my card got charged right away. However, I never received an order confirmation email. I did get an email on Nov. 30th saying that my order would be delayed and that tracking information couldn't be provided. They blamed it on high volumes and the courier. But, I didn't get an order confirmation or order number. I don't think it's fair to blame the courier for the lack of tracking information and delays. USPS, FedEx, UPS, and DLT are all still providing tracking information upon creation of the label. If tracking information can't be provided, it's because paw.com hasn't processed the order and created labels/scheduled pickups for delivery with the courier. Paw.com should take full responsibility instead of giving excuses and placing blame elsewhere.

On top of that, I got an email on Dec. 7th saying that I had received a $30 promo code in my order confirmation email which expires on Dec.31st. But, I still haven't received an order confirmation email. I'm hesitant to use the promo code at this point anyway.

I've sent multiple emails to ***@paw.com and ***@paw.com about my order, but I haven't gotten a reply. I've also tried messaging paw.com through their Facebook account, but no reply. When I tried signing into my paw.com account to check my order status, it just kept buffering and wouldn't load any details on my account.

If I don't hear from paw.com within the next 24hrs, I'll have to report this as fraudulent activity to the Better Business Bureau and my Credit Card company. It's frustrating to deal with this kind of situation, and I hope paw.com can resolve this soon.

I recently had an experience with Paw (paw.com) that left me feeling frustrated and disappointed. I ordered a bed on January 1st, and the website promised delivery within 2-4 days. However, it's now January 11th, and I still haven't received my order. I've tried emailing the company several times over the past few days, but I haven't received any response. When I called their customer service line, I was put on hold for three minutes before being told that there were no agents available to take my call.

I was starting to feel like I'd been scammed, so I decided to look up reviews of the company. That's when I found this page and saw that I wasn't the only one having trouble getting in touch with Paw. It's frustrating to see that other customers have received their orders while I'm still waiting for mine.

I paid for my order through PayPal, so I've decided to open a case to get my money back. It's a shame that it had to come to this, but I feel like I have no other choice.

If Paw is experiencing a surge in sales, they should consider hiring more customer service agents to respond to emails and phone calls. It's not fair to leave customers hanging like this. I won't be buying from them again, and I wouldn't recommend them to anyone else.

Update: (Jan 25) After several attempts to contact Paw, I finally heard back from them after I contacted PayPal. They gave me the typical response about shipping times, but I told them that I no longer trusted them and did not want the bed. Despite my request, they shipped the bed out to me a few days later.

When I received the bed, I opened it up to let it fluff up over 24 hours, but I quickly realized that they had sent me the wrong bed. I had ordered a 40" x 30" x 4" flat bed, but I received one that was 35" x 30" x 2". The bed had a pillow at the end that was 4" thick, but the rest of the bed was only 2" thick. This made the bed lumpy and caused the cover to be too large. It looked very cheap and unappealing, like a potato sack.

I contacted PayPal again and requested that the bed be returned. I didn't trust Paw enough to send me the right bed, and I was disappointed in the quality of the product I received. If this bed was any indication, the quality of their products has gone down the toilet. My three-year-old beat-up memory foam bed was better than this new one.

In the end, PayPal refunded my money, and I didn't have to send the bed back. I gave it away instead. I've attached photos of the bed I received, as well as a picture from Paw's website of what it was supposed to look like.

I recently placed an order on Paw.com for an XL/Giant dog bed. I was excited to receive my purchase and eagerly awaited the arrival of my new bed for my furry friend. However, my experience with Paw.com was far from satisfactory.

After receiving an email confirmation of my order, I attempted to contact the company at their listed phone number. To my dismay, there was no answer. Frustrated, I sent an email requesting to cancel my order. In the meantime, I decided to place a second order for a Large dog bed.

The following day, I received an email stating that my Giant bed had already shipped. I immediately called the company and spoke to a representative named Maurice/Morris. He informed me that he could not stop the shipment, but he would send me a return label. I was relieved to hear this and eagerly awaited the label. However, it never arrived.

I attempted to contact the company multiple times via phone and email, but received no response. I even contacted PayPal for assistance, as I feared the company had closed its doors. Finally, I was able to speak to Maurice/Morris again. However, he was unhelpful and even hung up on me when I reminded him of his promise to send a return label.

I was extremely disappointed with the customer service I received from Paw.com. They were unresponsive, unprofessional, and downright rude. As an operations manager for a multi-million dollar company, I would never tolerate such behavior from my employees. All I wanted was a return label, which they advertise as part of their selling tactics, for a mistake I made.

While Paw.com may make a decent product, their poor treatment of customers will surely lead to their downfall. I would caution any potential buyers to beware and consider purchasing elsewhere.

I saw an ad on Facebook for a dog bed from Paw with a price of $159.00 and a discount code for an additional 60% off. I thought it was a great deal, but unfortunately, the discount code didn't work at checkout. Despite this, I still went ahead with the purchase and paid the full price.

I later called the company and asked for a full refund before they shipped the product. The woman I spoke to asked why, and I explained the situation. She said she would apply the 60% discount and send me an email confirming the refund of $95.40. I agreed to proceed with the purchase, and paid via PayPal.

However, for the next two weeks, I called or emailed Paw every day, trying to get my refund. Every time, they either didn't answer or had some excuse, like "PayPal technical issues." I even filed a PayPal claim, but it didn't help.

Paw told me in writing that they owed me a refund, but they refused to give it to me. Their employees wouldn't give me any information about their company or management, and their website had no information either. I should have been suspicious, but I didn't check it out first.

Paw's prices change frequently, and they use bait-and-switch tactics like discount codes to lure customers in. I wouldn't recommend buying from them. You can find the same products on Amazon for less money.

Here's an email from Paw that promised me a refund but never delivered:

Michelle (Treat A Dog)
Sep 8,14:30 -05
Hi Shawn,

We're going to process a refund of $95.40 back to your PayPal once it is available. PayPal cannot process refunds as of this moment due to technical reasons. I'll try again after an hour and will let you know if the refund will be successful.

Kind regards,
Michelle Figueroa
Customer Support
Treat A Dog
***@treatadog.com
www.treatadog.com
Ph: ***865

I had a really bad experience with paw.com. I ordered four items for a total of $455.95 on November 18, 2020, but they only shipped two of them. When I called to ask about the missing items, the people I spoke to were not helpful at all. They said the items had been delivered, but they hadn't. When I called back a third time, someone finally admitted that the items were back-ordered and would be delivered "at some point." I asked to speak to a supervisor and eventually got a call back from Howard, who said they would refund me.

However, before Howard called me back, paw.com charged my credit card again for the same amount. When I called to dispute the charge, the person I spoke to, Jackie, was really rude and insisted that they hadn't charged me twice. I emailed her a copy of my credit card statement, but she said it wasn't enough information to prove that there was a double-billing. I disputed the charge with Citibank on November 19, 2020.

On December 8, 2020, Howard emailed me to say that he saw the double-charge and tried to call Citibank to resolve the matter, but they wouldn't speak to him. He offered to be "conferenced in" when Citibank talked to me about the charge, but he never responded when I tried to take him up on the offer. On December 22, 2020, Citibank notified me that Howard had denied the double-charge, so I had to start back at square one.

When I called Howard again on December 24, 2020, he was really rude and condescending. He said that PayPal Payflow Pro is the merchant who handles their billing and until they tell him there was a double charge, he will not be refunding the money. He did not bother to tell Citibank this, only stated that I, the customer, lied about being double-billed.

In the end, paw.com did credit my account and offered me a $200 gift card, but it was a really frustrating experience. I would not recommend this company to anyone. They seem to be really disorganized and don't care about their customers.

I just spent a good chunk of time reading through all the reviews for Paw.com, and I gotta say, I'm a little confused by all the negative comments. I've ordered a ton of stuff from them and have had nothing but positive experiences. Most of my orders have shipped out within a few days, and I've never had any issues with delayed shipping. And let's be real, once it leaves the warehouse, it's out of their hands.

Now, I've seen a lot of people complaining about the Orthopedic Bed not being waterproof, but if you actually read the description, it clearly states that only the liner is waterproof, not the fur cover. I have three of these beds for my senior dog, and I've never had any issues with the memory foam getting wet when she's had an accident. And yeah, the bed isn't super thick, but it's just like any other dog bed - not all dogs are gonna love it.

As for washing the beds and blankets, you gotta do it on a gentle cycle with cold water. I've been washing mine every other week for over two years now and haven't had any issues with things falling apart or shedding in the washer. And don't even think about putting them in the dryer if you want to keep that fluffy, furry goodness. My husband accidentally put one of the toppers in the dryer and it never fluffed up quite the same, but it was still soft and the cats still loved it.

Now, the blankets that are labeled as waterproof are actually waterproof. We have four of them and they've held up great on our bed and couch. We have an older dog who sometimes has accidents, and we just got a puppy who's still learning the ropes, but not a single drop of pee has gone through the blanket. Of course, they're not meant to be crate pads or anything, but for everyday use, they're perfect.

I've seen some complaints about customer service, but honestly, I think a lot of people just don't know how to contact them properly. Email or call them directly with all your order and customer information, and don't be rude. And for the love of dog, don't try to contact them through Facebook or messenger - there are way too many people doing that, and only a couple of people handling it. Give them at least five business days to respond, and if you don't hear back, follow up with them and include the date you first contacted them and any previous emails. And if all else fails, pay through PayPal so they can handle it for you.

Look, I get that people are more likely to leave a review when things go wrong, but a lot of these complaints seem like user error or just plain unrealistic expectations. Paw.com has been great for me, and I'll definitely keep ordering from them.

So, I made an order on Paw.com and realized I made a mistake. I quickly sent an email to their customer service team, but they responded that it was too late as they had already processed the items. I was not happy with their response, so I complained and they escalated the problem. However, they still refused to help me, and at the end of the day, they shipped my package. I have never bought something on a Friday and had it shipped out on a Friday with any company, so I was not impressed. But, I guess it happened because I asked to cancel my order.

Interestingly, my partner told me he ordered something two weeks ago from Paw.com and still hasn't received the item. We live together, and yet my items will be here this week. I find this ironic and a bit frustrating.

I am betting they did this on purpose because my one-time purchase of $660 is more important than customer satisfaction. My gut tells me they hope I give up and keep the crap. I do not recommend this company and will discourage my friends from using them. I want my money back, and I do not feel it is customer-friendly to refuse to help a customer correct a mistake with their order when they notice it so quickly after submitting it. I feel like they take advantage of humans making errors for their own greed.

I recently made a purchase on paw.com on September 30th, 2022. Unfortunately, part of my order was shipped to the wrong address due to a mix-up with the billing and shipping addresses. I must admit, I should have been more careful during the ordering process, but I was still disappointed that my $400 order was sent to the wrong place. I tried to contact customer service by phone and email, but I didn't receive any response. I even left a voicemail, but no one got back to me. I was frustrated and confused about how a company could operate like this.

I decided to keep trying to get in touch with paw.com because I really wanted my order. I called back-to-back because I had the day off and needed answers. I didn't want to waste my time and money on something that I wasn't going to receive. I even included my order number in this review in case someone from paw.com sees it and wants to help me out.

*Update*
I received an email from paw.com on October 20th, 2022, saying that the matter was closed. However, my issue was never addressed, and I still haven't received my order. I was expecting a dog bed and blankets worth $400, and I'm disappointed that I haven't received them yet. I was really hoping that paw.com would be able to help me out, but it seems like they're not interested in resolving my issue.

Overall, I would caution anyone thinking about ordering from paw.com. While they have some great products, their customer service is lacking. It's frustrating to spend so much money on something and not receive it, and it's even more frustrating when you can't get in touch with anyone to help you out. I hope that paw.com can improve their customer service in the future so that other customers don't have to go through what I did.

So, let me tell you about my experience with Paw (paw.com). I was really excited to receive my order, but unfortunately, it didn't go as planned. I ordered a large blanket, but what I received was more like a rug. It was thick and hard, not at all what I was expecting. I tried to contact their customer service, but no one picked up the phone, and they didn't respond to my emails either. It's been four days now, and I still haven't heard back from them.

I was really disappointed with the quality of the blanket. The pictures on their website showed soft and draped blankets that looked perfect on couches and beds. But what I received was completely different. It was waterproof, which is a plus, but it was so thick that it didn't drape nicely over my couch. It was useless to me since I needed to cover an 80-inch couch.

I spent almost $190 on this blanket, and I feel like I wasted my money. My wife convinced me to buy it, and now I regret it. I hate to say it, but I really don't like these people. They seem to have bad reviews everywhere, and I can see why.

I think it's important to share my experience with others so that they don't get treated this way and waste their money. I plan to leave a review on Amazon and the Better Business Bureau (BBB) to warn others about their terrible business practices.

In my opinion, if you can't provide basic customer service, you shouldn't be in business. It's 2022, and customers expect a certain level of professionalism. If you can't meet those expectations, you should consider selling on eBay instead of running a business. I don't think companies like this will withstand the test of time.

I gotta say, my experience with Paw (paw.com) has been a real doozy. I placed an order on November 7th and was eagerly awaiting its arrival. But when November 12th rolled around and I still hadn't received my order, I started to get a little antsy. So, I decided to shoot customer service an email to see what was up. But, alas, no response.

I waited a few more days and then decided to give them a call on November 15th. I spoke with a gentleman who said he'd look into it and call me back in a few hours. But, you guessed it, no response back. I tried calling again and again, but it took me six calls to finally get through to someone.

Finally, on November 16th, I spoke with Francine. She apologized for the lack of response and said she needed to investigate the order further. She promised to get back to me this time. And, to my surprise, she actually did! On November 17th, Francine informed me that the order didn't translate. She asked if I wanted to proceed with the order and continue to wait. She said the order would ship in 2-4 business days.

I agreed to proceed with the order and wait the 2-4 business days. But, when November 22nd rolled around and I still hadn't received a tracking number for shipping, I decided to shoot them another email. And, you guessed it, no response back.

I tried calling again and again, but it took me five calls to finally get through to Morris on November 25th. He told me that the order was recreated yesterday (not on November 18th like Francine had said). I was starting to lose my patience at this point.

I left a voicemail on November 29th, but got no response. And, when I tried calling again on November 30th, I couldn't get through. I was so frustrated that I tried to leave a poor review on their website in hopes that the right person would see it and rectify the situation. But, it wouldn't let me submit the review.

Overall, I'm really disappointed with my experience with Paw. I'm considering filing a dispute with my credit card company at this point. It's a shame because I was really excited about my order, but the lack of communication and delays have really put a damper on things.

I'm not one to leave negative reviews, but I had such a terrible experience with Paw that I feel like I need to warn others. This "company" has absolutely no business ethics and I wouldn't recommend them to anyone.

On January 1st, 2022, I placed an order for two large "curve" beds and one "pup runner" for my furry friends. The total cost was close to 500 CAD. However, when my order arrived on January 10th, it was all kinds of messed up. I received one curve bed and one "square" bed, and the "pup runner" was missing completely. I tried emailing their customer service email and calling their 1800 number several times, but I never received a response. After almost two weeks of trying to contact them, I finally gave up and filed a dispute via Paypal. My next step is to dispute the charge through my credit card/bank.

I strongly advise you to stay away from these rip off artists. It's strange how they can respond to all these negative reviews but can't seem to respond when called or to emails sent directly to their "business". That should tell you everything you need to know about them. Don't walk; run away!

Update as of January 29th, 2022: I'm still unable to contact the company despite their rapid response to this review. I filed a dispute with Paypal, and apparently, Paw.com wouldn't respond to Paypal inquiries either. As a result, Paypal ruled in my favor and refunded my money. I always use Paypal for online purchases when it's an option so I can get their purchase protection. It has saved my bacon a couple of times now!

So, I got myself two of those Paw beds, the runner and the original. I was all set to give them a review on their website, but when I tried to filter the reviews to see anything below 5 stars, nothing shows up - so I reckon they hide them and decided to come here. Now, let me tell you, my dogs are all over these beds and they look pretty cool, but for the price, the quality is just not up to snuff. Everything is fine and dandy until you have to wash them. I do so according to instruction and they just don't hold up in the wash (which is a necessary feature for a dog product that will inevitably get stinky). The black material that makes up the bottom of the bed just disintegrates in the wash and leaves black specks all over your machine, on the floor, and embedded into the fur portion. After three washes, the cover was so gross and gunky with the black specks that I had to chuck it away. On top of that, the fur becomes less soft and more matted after every wash. I have blankets from Pottery Barn (or some fancy-schmancy place) that have the same vibe and feel as the Paw.com cover and have washed those things countless times without compromising the quality of the faux fur - so there's no excuse for this. Now, I'm in a bit of a pickle because I have this foam bed, but no cover, and I'm not sure if I want to buy a replacement cover because I know after owning two of these things that it's just defective in general. To be fair, I haven't tried contacting customer service yet.

I've been trying to get in touch with someone at PAW.com for a while now, but haven't had any luck. I ordered a blanket (order #***) and it arrived pretty quickly, which was nice. However, when I looked at the receipt, I saw that there was supposed to be a $30 gift card included with the order confirmation. I never received any information about the gift card, though, so I just waited for the blanket to arrive. Unfortunately, there was no gift card included with the blanket either.

A few days after I placed my order, I saw a TV commercial offering a 20% discount with the code "paw". I emailed customer service to ask for a refund of 20% of my purchase price ($25.80), but I haven't received a response yet. I even called twice, but all I got was a robot telling me that no operator was available to help me.

I did notice that the blanket was made in China, which was a bit disappointing, and it was a little rough and wrinkled from being vacuum-sealed for shipping. But I was willing to overlook those things if I could get my discount and gift card. However, with such bad customer service and no response to my emails or calls, I'm not sure I want to buy from PAW.com again.

If I had read these reviews before I made my purchase, I probably wouldn't have bought anything from PAW.com. JOEL C, if you're reading this, please contact me at the email address on my order (#***)! Thanks.

I gotta say, I'm having the same problem as Barbara M. I ordered two of those charcoal grey PawProtector throws from Paw on January 10th, 2022. But when I checked my order history, it said I ordered them on June 30th, 2019. What the heck, right? And it also said my order hadn't shipped yet, even though when I clicked on the order details, it said it had shipped on December 31st, 2021. I've been trying to get in touch with them for weeks now, but no one is picking up the phone or responding to my emails or messages. I keep getting these canned responses about how they're experiencing delays and they'll get back to me as soon as possible, but I'm not holding my breath.

I'm not the only one, either. I've been reading these reviews and it seems like a lot of people are having the same problem. Some people have been waiting for months and still haven't received their orders. And Paw isn't giving anyone any information about what's going on. Are the items on backorder? Are they out of stock? Who knows? Not us, that's for sure.

If Joel C. - Paw Rep responds to this review like he has to all the others, I hope he actually reads what I'm saying. I don't need him to tell me to call the number or email the address again, because I've already tried that. And I don't need him to give me some canned response about how they're experiencing delays. I need someone to actually answer my questions and tell me what's going on with my order. Is that too much to ask?

Overall, I'm pretty disappointed with Paw. I was really excited to get those PawProtector throws, but now I'm not even sure if I'll ever receive them. It's frustrating to feel like you're being ignored and not getting any answers. I hope they can get their act together and start communicating with their customers better.

I recently ordered a dog bed from Paw.com and I have to say, I was not impressed with my experience. While the bed did arrive within a reasonable amount of time, it was not the bed that I had ordered and the quality was absolutely terrible. I was extremely disappointed and knew that I needed to return it.

I went through the process to return the bed, but it was not as easy as I had hoped. During the return process, I received a message stating that they would not be accepting this particular product back. Instead, they suggested that I donate it to a shelter in need. While I appreciated the sentiment, I would have preferred to send it back as I wouldn't want to donate something of such low quality to a shelter. Unfortunately, there was no option to send it back, so I was stuck with this garbage in my house, waiting to figure out what to do with it. Landfill seems too good for it, to be honest.

To make matters worse, I waited for my refund, but it never arrived. A whole month later, I tried to contact the company multiple times, but to no avail. I was extremely frustrated and decided to contact Paypal to have the charges reversed. However, the company lied to Paypal and said that they had refunded me when they had not. I was shocked that Paypal would believe them, especially since I had no credit from this company in my account. I even filed an appeal and attached all of the relevant emails, but Paypal sided with the company again. I was extremely disappointed with Paypal and will not be using them again.

In my opinion, this company is a total scam. They sell garbage products with ridiculous claims and refuse to refund customers within their own policies. It amounts to theft and you should stay as far away from them as you can. I would not recommend this company to anyone.

I gotta say, I was pretty disappointed with my experience with paw.com. I was really excited to get my furry friend a new bed, but it turned out to be a total letdown. First off, the shipping company claimed that my address didn't exist, which was a total headache to deal with. After finally convincing them that I do in fact exist, the bed arrived and it was all lumpy and compressed in spots. Not exactly what I was hoping for.

To make matters worse, customer service was a total nightmare to deal with. They were dodging my calls and emails left and right, which made it nearly impossible to get any kind of return or warranty claim processed. And let me tell you, it's easy to advertise a warranty, but actually honoring it is a whole different story.

I was so frustrated with the whole situation that I ended up having to go through my credit card company to get my money back. It's a shame, because I had heard such great things about paw.com and was really hoping to give my pup a high-quality bed. But in the end, it just wasn't worth the hassle.

Oh, and just to give you an idea of how bad the bed was, I've included a photo. I'm not even applying any pressure to it, and you can see how lumpy and sad it looks. Definitely not worth the money.

Edit to reply: So I tried to process a refund through their portal, but it turns out the item was marked as final sale. So basically, I was stuck with a crappy bed that I couldn't even return. Not cool.

Edit 2:

Okay, so I have to give credit where credit is due. After a bit of back and forth, I was finally able to get a refund processed. It wasn't the easiest process in the world, but Joel and Francine were able to come through for me in the end. They even asked me to donate the bed to a shelter, which was a nice touch. So while my initial experience with paw.com was pretty rough, I have to say that they did eventually make things right.