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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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7:24 pm EST
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PDFFiller Unauthorised Debit From My Credit Card

I have had an authorised debit from my credit card that I have no idea what it's for, and I want this reversed. I have no idea who you are.

$158.54

Karina A Smith BUSINESS: Westexture Wall Coatings

[protected]@bigpond.com

Whatever banking details you have of mine I want cancelled and no further transactions entered.

I have had no correspondence from you and don't have any way of contacting as I have no idea who you are.

From what I have read from other complaints, this is common practice with you.

Desired outcome: Please refund transaction of $158.54, and delete any details you have on record of mine

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Update by Karina Smith
Nov 27, 2022 11:13 am EST

I am still waiting on this refund and any of my details to be cancelled as per previous correspondence. USD $105.60 AUSD $163.29

Thank you

Karina Smith

Update by Karina Smith
Nov 21, 2022 7:48 pm EST

Hello,

The last 4 digits are 8022, and looking this morning, the actual amount debited (the figure yesterday was in pending) is USD 105.60, AUS to be credited is $163.29

Thank you,

Karina Smith

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Tyron Jackson
Kingstown, VC
Jan 08, 2023 12:47 pm EST
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Dear pdf filler I am surprised I'm sorry of any inconvenient cause... my last payment was to save my money and pay my internet bill.. soon going to travel abroad in Canada this year I will need a refund.. infact I wouldn't able to pay any such amount of money please cancel my form... Because the point is I hardly work is now and then gosh ..$96.00 dollars could have been paid my bill ..I now realize I made mistake 😢

You're sincerely,

Tyron Jackson

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8:11 am EST
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PDFFiller PDFFiller - Charged a yearly subscription I have no memory of signing up for

I had signed up for free subscription for a month starting from Oct 2022. Today there was a debit card charges of 145$. It was never notified to me on email or sms that they will charge me on 08th Nov 2022 or else I would have unsubscribed before due date. In addition to this they do not appear to have an active website and none of the links provided in the email that they sent me are actually working rendering them effectively uncontactable.

Kindly refund my money.

Desired outcome: Please refund my 145$.

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3:55 am EDT
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PDFFiller PDFFiller Charges

I have tried thier 30 day trail but cancle the subscription on the first day was trying to edit some pdf. When i entered my card details for payments. It deducted 2.83$ from my debit whether the trail version was free for 30 days. I am not sure what kind of charges these are!

I am attaching a screen shot from my bank statement .

Please help me out with this.

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1:33 pm EDT
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PDFFiller Charging for free trial

On the 27. september I started free trial with pdfFiller and within 2 hours I canceled the same trial and on the website was written that i would not be charged that is that you can cancel anytime with no obligations. But one month after that on the 27. oktober i was charged with 105 euros for using pdfFiller even tho i unsubscribed from free trial

Desired outcome: Please refund

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US
Feb 09, 2023 3:05 pm EST

I've seen pdffiller on here alot saying, the cancelation did not fully go through. How is that a thing. Sounds like your taking money from ppl who have told you not to. I think that's called theft.

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J Joslyn
Atlanta, US
Nov 13, 2022 9:20 am EST

What security safeguards does PDFFiller have? I accidentally completed a form with all types of personal data. I want to remove it entirely from PDFFiller, but I realize it was too late as soon as I entered the data and realized it was not the website I thought it was.

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11:51 pm EDT
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PDFFiller Whatever I am paying for.

September 9th I asked to cancel the subscription to this stupid [censored]ing ripoff. But yet they have charged me 15 bucks every month since. Has over drafted our bank account, caused all sorts of problems and is [censored] you can’t cancel it. Will be seeking further options.

I clicked on the email from a computer but did not screenshot. Doesn’t matter, this is purposeful. You suck.

Desired outcome: Refund. Quit charging me.

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T New
US
Feb 09, 2023 3:06 pm EST

And again, same complaint. This company is stealing from people.

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2:40 am EDT
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PDFFiller Misleading

I was was told that I would be given a free 30 day trial run. which was not true and I was in the end charged 96 dollars out of no where. Highly disappointed. I didn't even use the sites services. Trying to retrieve my refund is also a hassle. Which shouldn't be that difficult. I feel like the site is very misleading and steals your information for personal gain. I need to know how to retrieve my money back because at this point the back and forth with this complaint board is not doing anything but waste my time.

Desired outcome: Full refund

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3:43 pm EDT
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PDFFiller Unauthorized charges

I have unauthorized charges on my debit card and have no idea who this company is and can't get the charges stopped and it's creating a hardship for me since I'm a widow on a extremely limited income I'm also tech challenged so I don't have a need for this service and can't imagine how they got my debit info the only thing I've done online is my taxes.

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9:41 pm EDT
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PDFFiller Unauthorized charge of $144

They charged me for a free subscription which I canceled the very same day.

This company didn't cancel my subscription when I requested so, posted false information, and then proceeded to charge me $144 for a canceled service! I noticed an email notification I had gotten from Paypal, stating a charge I didn't authorize. This is outrageous, I shouldn't have to log in to Paypal to make sure a service isn't charging me after I canceled directly with the website. PDFFiller Inc. is a shady company that falsely charges people for canceled services. Steer clear.

Desired outcome: Please refund, and I would appreciate an explanation.

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Mia shoulars
Paterson, AS
Oct 01, 2022 9:24 am EDT

I was wrongfully charged for the premium subscription when i did not sign up for that $99 when i seen the charge i cancelled my subscription to then be charged again weeks later $35 for what who knows

thats now almost $140 missing for what

i need an explication and a refund this is bogus

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10:34 am EDT
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PDFFiller Unauthorized credit card charges

PDF Filler have just charged me €96 for an annual subscription which I had already cancelled. In addition to this they do not appear to have an active website and none of the links provided in the email that they sent me are actually working rendering them effectively uncontactable - a frankly risible business strategy.

eg: https://www.pdffiller.com/en/account/?op=payment_options&utm_source=reminder&utm_medium=email&utm_campaign=braintree

There appears to be no way for me even discuss this with them as the email comes from no reply.

Desired outcome: I would appreciate a refund but, at the very least, a manner in which to contact them and confirm cancellation and avoidance of any further bogus charges would be bare minimum expected here.

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1:56 pm EDT
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PDFFiller Disputed charge

I do not recall signing up for pdffiller.com. I do not have the app on my phone, nor do I have a subscription for it on my phone. I contacted their chat support and both times the chat was ended by the organization without any resolution or explanation.

I asked them to check charge, mentioned they could check their logs and notice that I hadn't logged in and used their service. I called as soon as I saw the charge, a couple weeks after it was charged to my credit card. This is, I believe, some app or online pdf creator, so it's not I ate a meal and didn't pay for it. Allegedly, I signed up for their app, didn't use it, contacted them and politely asked for refund. Twice. Both times their customer service was rude, ended chat without notice, and didn't give me any insight or resolution.

Desired outcome: Refund of charge of $96. Assurance I don't get charged again (as I have no idea if this is some "recurring" subscription as I don't have an account with this organization).

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ay0
US
Sep 17, 2022 6:47 am EDT

I am so confused, I was charged $96 on my paypal this morning. I've used adobe pdf so i thought maybe i was accidentally charged but realised PDF filler is something completely different and i do not recall ever using this. I've cancelled the subscription from my paypal but do not know how to get in contact to ask for me details to be removed and for a refund. I do not have an account with you.

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5:26 pm EDT
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PDFFiller Unauthorized credit card charges

I tried to use this pdf generator but quickly realized it was not for me. I paid $1.75 on May 5th but immediately canceled everything. I was reimbursed $1.75 on April 12th leading me to believe that my cancellation of their services was successful. (I did not use the pdf anyways.)

I was reviewing my transactions and found that I was charged $96.00 on may 5th.

I want my money back.

Attached is a screenshot of the charges on my discover card.

Desired outcome: Please refund!

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Update by Rjnev8216
Sep 12, 2022 6:39 pm EDT

I have tried to attach the screen shot so it is clear about the charges made by your company. I followed the link and tried to chat but I can not wait all day. I was already reimbursed for the 1.75 that you state isn’t your charge - but was. I do want my refund in full please.

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PDFFiller Charged a yearly subscription I have no memory of signing up for

Woke up to an email saying I'd been charged $96 through PayPal for a yearly subscription for PDFiller. I have no need for this service, and I have never authorized this money to be removed from my account. I've since cancelled the new subscription, but I would also like my money back and my account to be permanently deleted, so I don't have to live in fear of being charged again.

Desired outcome: Full refund please

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PDFFiller Unauthorized charge

This morning, August 29th 3022, woke up today to a notification from my bank. Apparently there had been a charge from a business out of my state. I didn't recognize in the amount of $96.00. PDFFiller decided to take $96.00. I've never heard of this company. I use Adobe to fill out PDFs. I have no need for PDFFiller. I don't even know who they are or why they have my information. Please refund

Desired outcome: Please refund

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3:47 pm EDT
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PDFFiller Unauthorized charges for yearly subscription

I contacted PDFFiller about two unauthorized charges for a yearly subscription in August 2021 and August 2022. The August 2022 charge was reversed but I was refused the refund for the erroneous 2021 charge ($127 Canadian). I never authorized these charges as I only used the product a few times during the brief trial period. I didn't even realize I was charged back in 2021 until I received an email this month confirming a second charge. I did not receive any confirmation email the first time, so I missed it. How can I be charged $127 Cdn for a product I did not purchase, want nor use for the past year? The charges are absolutely unacceptable. I have not received a reply to my second request for the refund. I am now waiting for someone to get back to me to resolve this issue. Very disappointed and hope PDFFiller will do the right thing to rectify the situation.

Desired outcome: Please refund the $127 CDN charge from Aug 2021.

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PDFFiller Complaint

I was charged $144.00 on August 6th immediately I contacted PDFFFILLER I was told it would be canceling and refunded immediately we are on 2 weeks still no refund I have called many times promises and promises still no refund! I have gone to my back numerous times to hey also have said there is no refund!

I want this resolved today or I will report this to the police, BBB, and the attorney general.

Please contact me ASAP.

Thank you

Lori L. Luoma

[protected]

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3:34 pm EDT

PDFFiller Unauthorized charge from PDF

I have a charge for PDF FILLER to my credit card, I don't know what service I did not authorize this. please refund the total amount.

my email [protected]@pmlc.com.pa

Desired outcome: please refund

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10:18 am EDT
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PDFFiller Free trial

I used their 30 day free trial and set an alert to cancel it the day before it was supposed to charge me. The date of my charge was set to 8/18. On 8/17 I logged in and canceled my subscription, and was directed to a page that indicated that even though my trial was canceled, I could use their service until 8/18. Great! Although I did not use their service again after canceling, I still received a charge of $180 on 8/18. When I reached out for support they blamed me for not “confirming” my cancellation, even though I received a message about the use of my subscription after canceling. Incredibly frustrating and unethical.

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PDFFiller PDF Filler

Charged for a service that I did not that I did not agree to. Started to look at the 30 day free trial on the 21/7/2022 but did not suit my needs so didn't continue and did not complete the transaction. Since that date have been receiving SPAM emails regarding gift cards, other attempts to scam. Was charged AUD $218.31 on the 12th August 2022. Reported to Paypal and ACCC

Desired outcome: I have pictures and evidence that supports this and I would like an apology and a refund of my fees.

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11:16 am EDT
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PDFFiller PDFFiller Support unable to respond to their email to close account

In early July 2022, on or about the 13th I was filling out a US government form. PDF Filler popped up with their idea of helping me fill out the form. I naively accepted their "free" offer. However that turned into a one year subscription for $144.00 after a one month "free" trial.

I only needed the one form filled out. I contacted PDFFiller (Sarah) and requested that my account be deleted.

Come August 13, 2022 I get notified that I'm being billed through PayPal.

I contact PDFfiller and request that my account be closed and the payment be refunded. A Brittany from PDFfiller responded and gave Trouble Ticket #2093967 along with the request to respond to the email in order to keep the thread going.

I attempted to respond, however unlike other emails, something appears wrong with this one and I am unable to reply nor append any comments to their notification.

Further investigation by clicking on the trouble ticket number brings to a very brief page that says no such ticket exists and then drops me into PDFfiller login. However I no longer have my login for PDFfiller as I thought this issue resolved and the account closed in July.

I contacted Paypal and got the automatic payments stopped. However I am still out $144.00 and doubt any reasonable help from PDFFiller.

Desired outcome: I would like my account with PDFfiller closed effective immediately and my money returned

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2:22 pm EDT
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PDFFiller Unauthorized charge

My bank account was charged 91.00 on 08/08/2022 by Paypal PDFFILLER and I have never authorized this money to be removed from my account . The withdraw on my account was under # [protected]

Desired outcome: Reimburse my money

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Unauthorized charge was resolved on Oct 09, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
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    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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