PDFFiller’s earns a 3.8-star rating from 484 reviews, showing that the majority of users are satisfied with document management and editing tools.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Charge on credit card
I used online pdf filler once and entered my credit card banking info. I've seen that it won't charge me when I cancel the subscription so I cancelled it right after I used it. But surprisingly, it charge me $1.74 dollars on my account. How is this even possible. I thought its free. I'm afraid they'll charge me more on the follwing days and months.
Desired outcome: Refund and explanation of why such thing happened.
This complaint has been resolved automatically due to user's inactivity.
PDF Filler
I used this service MAYBE as I'm getting emails about using it to do my taxes or something. I've never ever been charged from this company until now. Nobe of the emails I've been sent warned about an upcoming charge. I've also not received an email AFTER they stole $96 that I need to make sure I pay bills that keep a roof over my head.
This happened this morning, on 3/28/23.
Desired outcome: Refund $96
This complaint has been resolved automatically due to user's inactivity.
Unauthorized Charge
My bank account was charged $200 the day before yesterday. I NEVER authorized for it to be charged let alone for $200. Especially when I have the office 365 apps, there’s no reason for me to use this product. I did use it briefly like 2 years ago or longer. I’ve NEVER been charged before now, I stopped using the product that same year. To look at the charge you can’t help but think it took this charge out like it had a vendetta against my bank account. I didn’t even know what company it was when I looked at the transaction on my account. I googled it, came across a statement on their site stating they have had a lot of complaints of this very issue that it’s not their company. After, I located a confirmation of payment email FROM SARAH AT PDFFILEr! Come on man.
Desired outcome: Refund!
This complaint has been resolved automatically due to user's inactivity.
$96 stolen from my bank
on March 4th your company sent me an email saying that i purchased a yearly subscription for $96. i have never even heard of your company and most definitely never visited your website and gave you any information on my bank or credit card. i will need to be refunded asap as you have stolen my money and sent me an email giving me no information. I have sent a picture of the email and transaction taken from my account.
Desired outcome: REFUND ME $96
This complaint has been resolved automatically due to user's inactivity.
Unwanted subscription
My credit card was charged $22 with taxes for a month subscription from January-March. I only used it once ever last December and got a free trial and cancelled it as soon as possible that day before it was even activated. I suddenly just noticed now that it has charged me on my account which was unauthorized ever since. I have checked my email and i was not given a notification regarding it. I only noticed it now and I demand a full refund. Please acknowledge.
Desired outcome: Full refund on my bank account
This complaint has been resolved automatically due to user's inactivity.
Unwanted subscription
A few weeks ago I tried out pdf filler. Once!
I now got a notification saying you have debited 97 USD from my bank account through PayPal for a yearly subscription.
I did not sign up for that, and you also failed to inform me of that trial period ending and that you would charge me 97 USD.
Is this how you make your money? By tricking people into a subscription that they don't want?
Please do the right thing and refund my money.
Desired outcome: Please refund
This complaint has been resolved automatically due to user's inactivity.
Appears to have creates a fake account in my name
I attempted to use PDFfiler for a job I was working on. Created an account ("free trial') w my email, found out it wouldn't work for what I was trying to do, and canceled the account. Today I noticed they had charged my card $20.00 so I contacted customer support. When I told them what was going on, they told me my account was not active and asked if I had used a different email. I thought this may be possible, so I provided my only other email that I use for service like this, but there was no account under that email either.
After providing last 4 of my card number and my name, they said that the account was being charged under an email address that is exactly the same as the one I use but it has an extra. In it. I do not have an email by that name and told the customer support so. He tried telling me that someone else created an account with all my info and that they would report it as fraud, locking my bank account for up to 75 days. This sounds more like a scare tactic and an attempt to keep my account that is supposed to be closed, open.
I told them to stop charging the card and that I would report it myself, without getting my bank locked. I highly doubt a stranger used my info to sign up for PDFfiller haha! And I didn't do it... so who does that leave. The whole interaction with customer service seemed scammy. The transcript has info I don't need to really put on here, but I'll black it out and attach later.
Desired outcome: Give me back my money, stop charging me, and figure out why my account is under an email I don't control.
Attached are the photos of the conversation.
Unauthorized Transaction
I fully believe this place is a scam. I only used this once and cancelled the subscription even while it was still on the free month use. This was back in December. Now in February, I am suddenly getting a payment notification saying I paid for an entire year ($144). I did not authorize for this payment and how did my subscription start again after I cancelled it? I looked at the month of January and not once but twice on different days it attempted to take money from me, and suddenly in February it went through and I am now negative in my bank account.
Desired outcome: The only thing I ask is a refund. I will not be using this site again and have no use for a full year.
I contacted their support service and they were able to quickly solve this for me.
Pdffiller.com
Hello, I just opened my automatic payments page on paypal, which I had never done before. Lo and behold, apparently pdffiller started charging me $72/year for a subscription I never remember signing up for. The documents listed are from my realtor. I am not sure how I was tricked into subscribing for this software. I do not use, do not need and would like to refunded in full ($360). I have contacted customer service who tells me that they will pass on my request to senior management. Why trick people into subscribing? I never received an email in my inbox for this subscription. Perhaps it went to spam. The right thing to do is to refund people who are not using your program! I hope people who need documents signed by their clients do not use this app.
Desired outcome: I would like to be refunded $360 for the past 6 years of unused subscription.
You did have my name in your system. And after a few emails back and forth, you refunded my money in its entirety. Thank you for doing the right thing.
This complaint has been resolved automatically due to user's inactivity.
unauthorized credit card charges
On January 5, 2023 I was charged 31.95 on my credit card. I had used this software once and understood I was to pay 1.75 for the one time fee.
Somewhere I read that this 31.95 would be a monthly charge.
I never did want to use the software more than once, and certainly did not ask for a monthly lease.
I would like a refund to my credit card for the 39.99 charge and please make sure I don't get charged for another month.
Desired outcome: Please refund
This complaint has been resolved automatically due to user's inactivity.
Charge of $96 for subscription not active!!!!
Hello,
I have an been an active subscription member for quite some time. In fact, I did a free trial and cancelled it before the subscription ever went active. The service was fine but I don’t use this on a regular basis, so I don’t expect to PAY $96. This is unacceptable and actually quite criminal. I need this refund ASAP. I am furious in regards to this. Thinking people won’t notice! Account email is [protected]@gmail.com
Desired outcome: Full Refund. This is unacceptable.
This complaint has been resolved automatically due to user's inactivity.
The cancelation most likely didn't go through? That's super convenient...
PDFFiller - Charged $105.6 for a yearly subscription I didn't sign up for
I signed up for a free trial (no subscription) for a month last December 1, 2022. Today, I just saw that I was charged $105.6 for an annual subscription I didn't sign up for. I've checked my email and there was no notification, reminder, or whatsoever that they would charge me of that amount. The only email they sent about this was already a "Thank you for your Payment" email. If they informed me that I would be charged $105.6, I would have unsubscribed as soon as possible.
Please refund my money. It's extremely frustrating to lose that amount of money at the beginning of the year for a service I have no use of. Please refund, or I will contact my bank and ask for legal help.
Desired outcome: Refund my money.
This complaint has been resolved automatically due to user's inactivity.
Pdf Filler
I did not create an account or sign up for this service. This company charged me $131.29 CAD for no reason on CHRISTMAS DAY. I am calling my credit card company immediately to resolve this, but will make sure that people know the truth about this grifting, useless company.
You are cons, and should be ashamed of yourselves for these charges. I hope you fail. If this remains unresolved, I will pay out of pocket to take you to court. You are ruining people's days and hurting their finances.
Desired outcome: Full refund and apology. If I ever see these charges again, there will be Hell to pay, trust.
This complaint has been resolved automatically due to user's inactivity.
Unauthorised payment
Hi, I had just had $249.02 AUD charged from my account from you. I don’t believe to have a recollection of creating an account with you and haven’t received an emails about it but have just had this overdraft my bank account. Coming Christmas and bills. This is extremely disappointing. I have sent an email and contacted the bank to resolve this but hope to hear further as to what this subscription is for
Desired outcome: Refund fill amount
This complaint has been resolved automatically due to user's inactivity.
I see PDFfiller is scamming others as well the replay was the same with me .over a month and that make every excuse but have yet to returns funds to my credit cards . This company somehow got my credit card number and started charging back in July all they seem to do is ask for more info unfortunately you need to cancel your bank account or credit card because they will not stop . My brother Works foe the justice Dept and I will be seeing him at Christmas you can bet I will.be asking for his help for me and everyone on here who has been scammed by this rip off
Constantly charging for free trial
I signed up for a free trial on 17/10/22 and stopped using within the free trial period. Cancelled the subscription and now I am constantly being charged for it. I haven't deleted my account yet as I am hoping this can be resolved before I do so.
My account ID is [protected]
This complaint has been resolved automatically due to user's inactivity.
Wrong charge
I made a free trial and cancel it before the time and now i have been charged for 1 year subscription. It happening today i never signed up for 1 year i Even removed subscriptions from my email
Desired outcome: Refund
This complaint has been resolved automatically due to user's inactivity.
Erroneous Subscription Charges ($258.86 CDN).
Dear PDF Filler Support,
On December 1 2021 I was charged $126.28 CDN, and on December 1 2022, I was charged $132.58 CDN by your company (screenshot attached). It says that I haven't logged in to my PDF Filler account since November 2021 (screenshot attached).
Could you please refund $258.86 CDN, to avoid disputing the transaction with the Royal Bank of Canada. I have emailed [protected]@pdffiller.com and shared the last four digits of my credit card.
Thank you.
Desired outcome: Please refund $258.86 CDN.
This complaint has been resolved automatically due to user's inactivity.
Offered a free trial of service but then charged me unrefundable usd one year package
Dear Madam/Sir,
I was tricked into their 1 year subscription with a google advert for free trial, but had to enter my credit card information (as I understood so that they could bill me if I did not cancle during first free month and then instead they charged me immediately and say I can cancel subscription now, but teh service will remain for the full year that I paid for. It is a scam, this is not how to business.
Thank you for helping me,
Arne Springorum, Czechia
Desired outcome: r USDefund of my
This complaint has been resolved automatically due to user's inactivity.
Payment
I check my bank statement today you have taking 161.91 cents from my account which I did not authorised or have online account .I don’t know how you can authorise or access my account without me authorising account with your company.My card is reported as stolen I never setup account with supportPDFfiller. I have contact my bank as payement was pending was unable too stop transaction I would like this matter resolved and funds returned.They have sent through paperwork For card investigation forms and statutory declaration too fill out . I’m hoping we can the matter sorted out as soon as possible.
Kind regards
Leanne hatchman
Desired outcome: Resolve as soon as possible.
This complaint has been resolved automatically due to user's inactivity.
Unsure about the product …
Today, 11/21/22, I received a charge for $102.72 on my credit card. The transaction way flagged and either the company wasn’t paid or was and the bank will reverse the payment.
I used to have a service as part of my legal practice but now in retirement I have no need for a pdf filler program. I know I canceled this service as part of the wind down of my office but evidently it just keeps popping up.
So my ask is - if the payment transaction was completed, please refund the $102.72 to my card; and please take me off any payment/subscription lists.
Thanks for your cooperation in this matter.
Geoffrey Schoos
Desired outcome: Refund of any monies paid and removal from any subscriptions lists.
This complaint has been resolved automatically due to user's inactivity.
PDFFiller Reviews 0
About PDFFiller
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".
4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.
Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.
Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.
PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.
PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.
It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.
PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.
PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.
PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.
PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.
PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.
PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.
PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.
PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.
PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.
Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.
PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.
PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.
Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.
Overview of PDFFiller complaint handling
-
PDFFiller Contacts
-
PDFFiller phone numbers+1 (800) 831-2050+1 (800) 831-2050Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone numberCustomer service+1 (855) 750-1663+1 (855) 750-1663Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number100%Confidence scoreAccounting / Billing+1 (617) 963-0233+1 (617) 963-0233Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
-
PDFFiller emailsdean.s@support.pdffiller.com100%Confidence score: 100%Supportsupport@pdffiller.com95%Confidence score: 95%support
-
PDFFiller address17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
-
PDFFiller social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
Most discussed PDFFiller complaints
They posted fault info and charged me without warningRecent comments about PDFFiller company
PDFFillerOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.