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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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3:54 pm EDT
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PDFFiller i just noticed a charge to my account

june 30th 2022

i just noticed a charge to my account by *Pdffiller 40293

i didin't want an automatic payment for the program and i wanted to use it the one time

i never received a prompt for an automatic payment when i used and payed for the program

As far as i am concerned when you want to subscribe to a program it should be a choice and not an immediate subscription you never asked for because then we get problems like this that you get a charge to your account and you have no recollection of ever subscribing to the program only the intention of purchasing it for one time use

Desired outcome: would like a refund of my $222.47

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8:12 am EDT

PDFFiller Unauthorized $153.92 transaction on bank account

On 30/06/2022 I had an $153.92 charge on my bank account from SupportPDFFILLER. I did not authorize this transaction and have never used their services.

Please refund the full $153.92 ASAP!

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5:34 pm EDT
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PDFFiller Please refund and never take nothing from my account again

They took money out of my account Unauthorized out of Joseph Butler account on cash app on Saturday at 1:46pm $96 I never heard of you people please send my money back my cash tag is $ashleybutler1

Last four of my account is 2354 the last four of my card is 4620 I need my money back fast I have 4 kids and that’s how I feed my children not give money I don’t have

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9:28 am EDT
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PDFFiller Unauthorized $80 Transaction On Bank Account

On 06/21/2022 I had an $80.00 charge on my bank account from SupportPDFFILLER. I did not authorize this transaction and have never used their services as my employer provides editing services. Why would I pay to use another one, especially $80!

Please refund the full $80.00 ASAP!

This message below that we receive when posting our reviews is crap. All reviews and complaints should be treated equally regardless of how long or short they are

A word of advice

Your complaint appears to be too short and it will unlikely be resolved and/or attract any attention.

Please make sure you provided the following information:

Key dates and details (time, store or location; serial number, order/ticket number, etc.)

Any supporting documentation if applicable (contracts, invoices, bills, receipts, warranties, work orders, etc.)

Desired outcome: A full refund of $80.00

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Travis w davis 1
US
Jun 28, 2022 12:02 am EDT

I just seen pdffiller took 23.25 out of my account, I never signed up for anything ! How do I fix this ? Travis davis

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7:57 pm EDT

PDFFiller Refund

I was charged a 96 dollar charge to my card only having browsed the website

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1:01 am EDT
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PDFFiller Unauthorized charge

I had signed up for the supposed free trial which required me to input payment information for an “authorization” charge of $1. It seemed fishy at the time and so i immediately went in and made sure to cancel the subscription. Low and behold a month later i receive a charge of $103 for an annual subscription that i never wanted to pay for or use in any way. I went in and cancelled the subscription on my account that had been signed up somehow even tho i had no intention of doing so. I feel somewhat scammed and would politely request a full refund.

Desired outcome: Full refund of the charge on my account

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9:26 pm EDT

PDFFiller Pdf filler

I just got charged $101 and I don't have an active account. Not sure what's going on. This happened on June 10th 2022. I haven't had an active account since March of this year.

Desired outcome: Please refund.

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12:52 pm EDT
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PDFFiller Unauthorized credit card charge

On June 9th 2022 at 3:46 pm my account was charged for supportpdffiller that I did not authorize, I’m checking back on my account because idk if this charge has been coming out regularly or not. I feel this is a scam and things like this should not happen. This has put a hardship on me and my family. It states it was a signature purchase which is not true

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5:02 pm EDT
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PDFFiller Unauthorized charge

On 5/16 my PayPal account was once again charged 180.00 (reference number 928300GTEHM6GKE4). This was after working with PayPal to close my PDFFILLER

Account and reimburse me for charges since I was not using the service or a are of the chronic charges and finally talking with one of your representatives.

1. Please reimburse 180.00 to my PayPal account immediately

2. Never make an unauthorized deduction from my PayPal account again!

Desired outcome: 1. Please reimburse 180.00 to my PayPal account immediately 2. Never make an unauthorized deduction from my PayPal account again!

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2:07 pm EDT

PDFFiller unauthorized charges

I was charged even if I am in my free trial and cancelled before the expiration date.

Desired outcome: I want a refund, please.

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1:59 pm EDT
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PDFFiller Billed for a year 144.00 tried once cost me 205. Vet Bill

This was a scam I believe from the start. When it failed and the Vet could not use it or send it to the USDA for endorsement, aI had to pay The USVI Vet 205.00 to retype and sign a form last minute so we could travel with out puppy.

I wrote the support page immediately actually seven times and it said ERROR while sending

Tried Emailing by searching every available address - usually got looped into the page that dragged me into this mess 30 day cancel 180 days if your not completely satisfied.

Well they make it impossible to contact them after they Bill your PayPal - now in Portugal I am calling my Bank in the US to try to have them reverse it with screenshots of various messages I sent trying to cancel in their time frame.

This experience is worse them watching my puppy chase her tail

Desired outcome: Cancel / refund - God this has been stressful - call me since I can't call you

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Update by Live Luv Sail Robbyn
Jun 11, 2022 11:31 am EDT

No return calls, or emails, worse this complaint but can no longer login either.

robbynbruni@gmail.com Gmail account signed in with . robbynf@msn.com (PayPal) My private # +[protected] everything needed to contact me.

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11:50 am EDT

PDFFiller Yearly Subscription

Hello

I used PDFFiller once and planned on getting a subscription but I was charged an annual fee of $96.00. I do not want or require an annual subscription. Can you please look in to this issue? I'd like my account to be refunded for this amount of $96.00. I was charged 5/31/2022 $96.00.

Thank you

Christine DeVito

[protected]@gmail.com

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11:40 am EDT
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PDFFiller Unauthorized credit card charges

Hi, my name is Anh. I created an account with PDF Filler in May and only used it once. I only intended to create a monthly subscription plan and was not aware that it was actually a yearly subscription plan that I would not have agreed to, until I was charged with USD $96 3 days ago without authorisation. Is there any way I can get a refund? I only used PDF Filler once last month and I will not be using PDF Filler again and I really need the money for other bills.

I tried using the contact form on your website but it kept saying there was an error. You can reach me at [protected]@gmail.com

Regards,

Anh

Desired outcome: I would like a refund

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Brucely
ZA
Jun 10, 2022 7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, my name is Cuthbert. I have the same issue as Anh above. I created an account with PDF Filler and only used it once and i dont remember giving them my credit card details at all. I only intended to create a monthly subscription plan and was not aware that it was actually a yearly subscription plan that I would not have agreed to, until I was charged with USD $105 today without any authorisation from me. Is there any way I can get a refund? I will not be using PDF Filler again and I really need the money for other bills.

You can reach me at Cuthbertm6@gmail.com or +[protected]. Please help!

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9:52 am EDT
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PDFFiller Complaint

I used the website www.pdffiller.com, but I wasn't signed up for any of the services. They charged me

- 180 dollars dated 4/28/2021

- 180 dollars dated 4/28/2022

I expect someone to contact me as soon as possible to return this money, and I'm already in the process of filing a complaint with the firm for improper deductions.

Note: I also checked my account to see if I was subscribed, but I wasn't. There was no payment or subscription history. I have attached the screenshot for the same

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6:14 pm EDT
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PDFFiller Charged 96 dollars pdffiller

I was just charged 96 dollars after signing up for the one week trial - and then after the trial we were supposed to be charged 5 dollars. I don’t know how to proceed and cancel the subscription. My account id is: [protected]

I didn’t sign up for the 1 year subscription. I wanted the 5 dollar one. But it signed me up for the close to 100 dollar option.

Desired outcome: get our money back. and cancel the subscription

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12:56 pm EDT
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PDFFiller PDFfiller

If you sign up to this service, avoid giving them your debt - credit card number. Last month, I tried this service, then cancelled it - but this weekend they took $96 unauthorized from my bank account. I am supposed to have my rent money due from my account tomorrow and I now cannot make my rent payment. There is NO way for me to stop this money from being taken before tomorrow!

I now have to call my landlord tomorrow and work out how to pay my rent...

Desired outcome: I needed to have this charge to my account stopped TODAY, but there is NO live person to talk to. The "person" now says that it will take 7 days to get a refund...

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10:44 pm EDT
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PDFFiller Unauthorized payment

I've been charge by your website. I've never been to your website or buy anything. I didn't even knew you existed before looking at my bank account today.

From all the complains that I can see it looks like you guys are trying to scam people. Refund asap or I'll call my lawyer.

How the f**** you obtained my debit card omfg.

The transaction number is [protected], MA 02446

Amount is $0.53.

Once the refund is done I will change my debit card.

Can I at least know how you guys managed to debit my card? Like, the public IP used, the exact date and time, the country, etc etc. I know you can get that. Ask you system administrator, he'll help you.

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Update by Vetea
Jun 02, 2022 11:43 pm EDT

Even your website is BS.

I can't even write you using this link https://www.pdffiller.com/en/contact.htm

Here the error:

There has been an Error while sending your message to our support team

Provide me your support email address SAP.

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5:21 am EDT
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PDFFiller Unauthorised Charge

I subscribed to the service for the month long free trial as I only needed to use it a few times for a PDF form. I most definitely halted my subscription maybe some 3 weeks ago and stopped using the service, I did not modify any documents after 5th April as the records will show because this is when I am sure I unsubscribed.

However for some reason this cancellation did not go through, and the company did not send any warning that a billing was pending.

I am kindly asking for a refund of the 20 dollar monthly subscription amount and have the privileges of subscription revoked/my account deleted, because I have no use for the service, was under the impression that my previous attempt to unsubscribe was successful, and as a student with minimal financial support living week to week, such a billing has a debilitating effect.

Desired outcome: 20 dollar monthly subscription refund and account termination

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7:07 pm EDT
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PDFFiller Unauthorized Credit Card Charge

On 5/05/2022 I was noticed I was charged $42.64 USD for a recurring payment. However, I do not recall subscribing to a pdffiller subscription. Based on other complaints this seems to be a common problem with this website. Since I don't recall using this website I'm not 100% sure how they gathered my payment information, but I would like for this issue to be resolved. I have been charged this amount 4 times since 2/07/22 adding to a total of $170.56 USD.

Desired outcome: I want a refund of $170.56 USD.

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7:07 pm EDT
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PDFFiller Annual charge I did not consent to

I opted in to a free month trial for pdf filler, and went on to use it to fill out a few forms and I was happy with the service.

I realised now that on Saturday May 14th, I received an email from my bank stating that $154.73 has been deducted from my account balance for an annual subscription to the company.

I did not consent to this subscription or the deduction of that amount and therefore I would like my money refunded. I have faith in the credibility of pdf filler and I would love to work with them in future if they pay me back what I rightfully deserve.

Desired outcome: Please refund $154.73

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Unauthorized charge was resolved on Oct 09, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
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    +1 (617) 963-0233
    +1 (617) 963-0233
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
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    Oct 28, 2024
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