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PDFFiller

PDFFiller review: unauthorized charges 4

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4:04 pm EST
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I did subscription with you guys on 11/18/17 and I was charge $72 instead of the $6 monthly plan I took, I unsubscribe a couple minutes later after I checked my account and saw that you guys withdrew more than what you should have. I selected the personal plan which I saw was $6 monthly not a yearly plan of $72. I'm going to need an reimbursement of my money as I used the app for less than 30 mins

Nov 22, 2017 6:03 am EST
PDFFiller customer support contacts
Address

17 Station Street, 3rd Floor, Brookline, MA, 02445, US

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Hello Amoslyn,
I am Dean from PDFfiller.com. Sorry to hear we inconvenienced you in this way! Let me assure you that refunding is not a problem at any stage due to industry-leading money back guarantee. If you're not happy we will do our best to recover, no matter if the product didn't fit the needs or there was a price confusion, etc.
I will do my best to assist, but I need to find your account first. Would you please let me know your ticket ID? If you don't have one yet, you may submit it at our Support page https://www.pdffiller.com/en/support.htm

Thank you and looking forward to helping you!
Feb 20, 2018 3:09 am EST
PDFFiller customer support contacts
Address

17 Station Street, 3rd Floor, Brookline, MA, 02445, US

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Hello Diana,

Dean from PDFfiller here. I am sorry we inconvenienced you and will do my best to help you!
First of all, I would like to assure you that we will be happy to fulfill your refund request. Our company provides industry-leading 180-day moneyback guarantee, so rest assured we will refund the charge. To request the refund, please log into your account and contact our customer support at https://www.pdffiller.com/en/support.htm via chat or ticket. Usually these requests take less than 20-30 minutes to be fulfilled. Plus banks will need some time to process the reverse transaction. I recommend logging in first as for non-logged in requests verification is in place which may push back the resolution.

Looking forward to helping you!
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The complaint has been investigated and resolved to the customer's satisfaction.

4 comments
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D
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Diana Gonzalez
US
Feb 18, 2018 8:00 pm EST

the same thing with my account

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Diana Gonzalez
US
Feb 18, 2018 8:08 pm EST

I did subscription with you guys on 1/17/18 and I was charge $72 instead of the $6 monthly plan I took, I unsubscribe a couple minutes later after I checked my account and saw that you guys withdrew more than what you should have. I selected the personal plan which I saw was $6 monthly not a yearly plan of $72. I'm going to need an reimbursement of my money as I used the app for less than 30 mins

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Susan Marie Wasileff
US
Oct 03, 2018 8:01 pm EDT

I also sighed up for 6 a month an was charged 72 I want to cancel and a full refund however have not had any luck so far

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Noname19
US
Jul 21, 2020 12:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PDF Filler hooks you with a free trial to get your card details and then charges you!
I signed up for a 30-day free trial and was not aware any charges would ne made on my card during this period. And then I saw I was charged around 0.5 USD the next day. When contacting PDF Filler customer support, they told me it was a card verification charge that get’s made to make sure the card is valid. I was not made aware od this verification when signing up! This charge, however small it may be, has been taken from my card without my permission. On top of that, since that card now had s transaction that happened that month (and I don’t normally use it), the issuing bank will charge me around 6 USD for even using it that month. So a free trial ended up costing me 0.5 USD that PDF Filler stole from me and the 6 USD that the bank will charge me because of the 0.5 USD unauthorized charge being made.
Avoid PDF Filler at all costs!

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