Pennsylvania Lottery / PA Lottery
Reviews and Complaints

Attempted to play Treasure Hunt game on PA ilottery. I logged on and it said error. I realize there are errors but here is what happened. So I could not play and it kept on saying error. So then the time had passed to put in my numbers and I decided to check the numbers. I would have won 100 dollars if I had played as four of my numbers showed up but of course I did not get to play as there was an error! I feel PA lottery knew what my numbers are as I play almost every day with the same sets of numbers. So they blocked me from playing as they knew what the numbers would be. My problem is that what are the odds that they would have an error on that day I would have won $100, I am glad it was not the jackpot! I have never won $100 dollars also from Treasure Hunt and I have played almost every day. What are the odds, so I say they knew my numbers ahead of time and blocked me from playing so I could not win. I think it was a scam.

Hello. I referred a friend through the pa lottery app last month and the deal was if she used the referred friend promo code and deposited and played at least 10 dollars that she should get a 20 dollar bonus which she told me she received and I was told I would get a 75 dollar bonus that I never received. I reached out initially and I was told that I would get it by the first week of the month, and I did not. I sent several emails to obtain the status of the bonus that went entirely ignored. After being ignored several times via email, I reached out to the chat option to discuss the issue, and I was told that my friend didn't use the promo code when she deposited money. That makes no sense because she assured me she did and I was told I would have to send the pa lottery support team proof which I since I don't have access to her account or emails I cannot prove it. I just find this experience extremely frustrating, and my emails being ignored was the icing on the cake. I feel as though I was duped. Thank you for your time and attention to this matter. Patricia Henzl sanders

I agree that they are stealing money from people. My mother has been playing consistently for several years but something has changed since COVID. She would often win at least a free ticket or a few dollars here and there but for the past few months she has got ZERO winners after purchasing several tickets in a row. Nothing. I suspect someone from the top is skimming money.

I went today to play a bonus they have you deposit $10.00 and you get $10.00 if you play Lighting Bucks. I deposited $10.00 I was playing 75 cents a shot I won a little here and there. I was down to 21 cents the least amount you can play is 15 cents.I had 6 cents left.I didn't get my $10.00 like they said you should get and you can't play the 6 cents off.I called them and they said that I only played $6.and what ever cents that I didn't play my $10.00 dollars then why do I only have 6 cents left. Plus I had some winnings. They made rip offs.plus they don't pay you back right away it could take up to 6 days to get any winnings. They use a third party pay out . I told the guy Chris I talked to that I won't play Ilottery again they rip people off. So don't play them plus they even took out more money then I had ordered them Todo! Please be careful

On March 7, 2021 I was playing the Monday night football game. After playing for a bit the machine got stuck and despite me playing $.25 per down and playing 4 downs at a time for the total cost of a dollar per game it only revealed the first down. Did not reveal the other three downs and it happened like three or four times. I reported this first by email and since then have called probably four or five times since it happened. The first couple times that I called I was told it takes a while someone was looking into it. Then the last few times I called I was told that the issue was resolved and I was informed however I was never informed in any type of communication. I keep getting the runaround and being told someone will get back to me but as of yet no one has including today again when I called I was just told that I need to put in another complaint.

On 7/16 the PA withdrew $16 bonus money from my account. When I deposited my money the app did not state a specific expiration date or that the bonus was subject to an expiration. When I had a chat session Kevin D I explained what had happened and the lack of notification and he shared an URL with a generic policy and denied my request. Such expiration should be list upfront like that are in coupons. I feel like the PA lotto leadership stole $16 bucks from me and hid behind some deep hidden policy. I have been a long time customer, and you made feel feel that cheated. Pa lotto leadership lacks perspective and their support team reflects it. I hope they enjoy my $16.

Too many identical numbers coming up in the pennsylvania's pick three and pick four draw games. Take a look day by day. The problem would
be a computer connected to either selecting or sending a signal to a receptor in the balls. there are some states that have discontinued certain games because too many identical numbers kept coming up. Random generated numbers by a computer just doesn't work very well. It's very common to see, especially in the pick three, the same number drawn for the day drawing and the evening drawing. Whether it's the same day or
evening and then next day.
Granted, there is only three digits involved, but there would still be how many hundreds of combinations that would be possible?
Case in point: pick 3 evening 6/28/21: 164
pick 3 day 6/29/21: 461
This happens more often in the pick 3 than the pick 4 which is understandable and not quite so often in the pick four.

I would like to express my great dissatisfaction with the changes made to the cash 5 game. The rules have made it more complicated to win a large jackpot. In the past $1 gave you the opportunity to win a larger cash jackpot, so my dollar went further. These small cash winnings amount to the amount played or less. I am a loyal and faithful player 15 years and counting. I am a senior citizen and know what programs the PA lottery funds. I hope you make changes in the future to make this game more equitable to everyone.

My son went in a Bordega store to play my numbers, the owner of the store refuse to play the numbers that my son had. He had asked my son, are you the son of Ada. He said yes. Then he told my son the machines not working. My son waiting 10 minutes in line to play. The reason for this is that I found out that the Quinto dollar box pays out 850.00. The owners' brother gave 400.00. And I complain to the owner to no avail. This had happened to other people, but I am the first to file a complaint.

Went to the retailer's establishment for breakfast this morning, frequent weekly and play lottery numbers and or purchase scratch offs each time. Today I attempted to cash in 107.00 worth of tickets and was told they didn't have the money. I have been playing the lottery since the onset and it was my belief that the retailer must have money /check.

I don't expect you to do anything. But 1:4 my butt. I just bought 10 $5 scratch offs. "The Hunt for cash" and not even one winner. Those odds are nearly impossible unless it's a scam. We the people are on to you Pennsylvania. We are broke. You can't scam off us. And pretty soon there won't be any of us left. You can't take anything with you. Eventually we all go somewhere and answer to some one. This life is short compared to eternity. If you want to take that chance being evil that's on you.

My problem is that retailers will not pay out winnings. They tell you to come back at a certain time which is after their shift & then that person tells you they just started & have no cash.
We are allowed to cash in winning lottery tickets at any Pa retailer (up to a certain dollar amount) but in my case, I've been turned away for as little as $30 and more than once (at Exxon in Effort. They tell you to go to Shop Rite in Brodheadsville, miles away, and I had no car. I walked across the street to Exxon to buy the ticket!).
Today at 11:00 am, I was turned away at Penn Jersey in Bangor when I tried cashing a $200 scratch off I bought there yesterday. They told me to come back at 3:00. I did, there was a kid at the counter who said he just started his shift & had no money, to come back tomorrow.
They are obligated to pay out winnings!
The worst offenders are Exxon in Effort & Penn Jersey in Bangor. Shrugging their shoulders doesn't get me m money. There needs to be some oversight to these people, & monetary penalties for these actions. Don't they have a contract with the Commonwealth that they have to honor?

I have provided my bank account statement and picture of a credit card that I used for a deposit, to withdraw funds. When I used another credit card to make a $25 deposit to my account during my withdrawal request, they then asked for that credit card info to complete my Withdrawal. I feel very uncomfortable uploading all this personal information. They have my bank account number for crying out loud. Please help. Stonewalling at its best.

I have called several times emailed several times opened up a ticket and have still almost two months later have not heard a thing back... I was playing snow me the money and got 80 free plays and won almost $100 with free plays left then there was a technical problem on the sites end and the game froze I called made a complaint that day with the error code they said they would contact the technical dept an open a ticket and you should be able to go back into that game and everything should resume however that never happened I called several times and got f
Run arounds asked for supervisor who never got on the phone or called back I received a call from shaun january 13th stating they wouldn't be able to help that it was all lost but he would let me know the following day till now I received nothing I also called head quarters and they forwarded info to I lottery.. I think this is a absolute scam and I am going to contact bbb and anyone else I can I will talk to head quarters everyday if I have to.. I know I might not get the free spins that were left but I know they can see what I won and I want that... My number is [protected] frank scibelli

Called explaining the situation customer service was very rude I called to inform them that there were multiple charges coming from my account by a minor who used my account placing really high bets that I never would make when I did play online I would usually play $20-$40 the charges were $29 then another $400 they didn't find that suspicious very very upset

Hello, my name is Tinasha Murtaza. I have a complaint about the rigorous tactics the PA ILOTTERY takes to not pay their customers even though they have played thousands of dollars on this site. I personally have played on here way too often and I have hit before for a small amount that was deposited into my bank account with no problem or questions asked. I have lost much more than I've won of course. So now that I actually hit over $1000 they now need a copy of my bank card and a bank statement. I didn't understand especially after they have made a deposit into my account before. Well I provided the bank card and explained that my bank is a online account and they don't provide a physical statement. So I did a screen shot of my online statement with my name account/routing numbers and they won't accept it because the bank name and contact info wasn't included. Okay so now I go back online and shot a photo of the banks information. Again not good enough! I have been going back and fourth with thr CSR's for about 2 months now and the promise that someone would email me back but nothing. This is the 3rd time of refusal and my deposit was returned back to the site which takes about 3 weeks for them to release! Can anyone help me? I'm thinking about starting a class action lawsuit! I see I'm not the only one dealing with this issue from this site.
Thank You, Tinasha

My aunt played the wild ball and had 075 and the wildball was 9 .

The number that Pa lottery called on June 21/2020 was 975 so we thought because she could use the wild ball of 9 she then matched the winning number drawn that day so she therefore won
Later after she was told she didn't win I went on Pa lottery 3x to check out rules and because she didn't match her own ticket, she is not considered a winner. This is a very misleading game wild ball ashe should win if she matches drawn or her ticket. They should be sued for this.

I truly feel PA Lottery is a complete rip off, I will not sit here and list everything wrong with its service. I have been play ILottery since it came out and I will assure you you will loose everytime. Since the Covid 19 hit the market and online gambling became legalized wide spread, I have won over $2000.00 in my first week playing on other sites. I apologize PA Lottery, I truly like my state but your risk VS reward ratio benefits No one spending there hard earned money. You truly should be ashamed. I would love to see your doc sheets for what you take and what you give.

Scam! Will not release the funds you won until you waste all the money in your account and use their "bonus" credit. So only after you waste all money are you allowed to deposit something into your account. But by then you've wasted all your money so there is nothing to deposit. PA IS THE WORST!

Crap site, crap graphics and "chat" doesn't really want to help because they know its a scam.

My name is Robert Hurlburt my phone number is 380 8705 area code 717 well a month ago or two I confuse or misunderstood the way to play online I have call to see if they reimburse my credit card they gave me the okay but I just realized I have not received my funds back on my credit card 2178 are the last digits of my social security 17603 Lancaster Pennsylvania Street 2846 dell Lane. I will much appreciate to stop to trick and keep your word by reversing my phone back to my credit card