CB Retail Stores Pep Stores incorrect Pricing.

Pep Stores review: incorrect Pricing. 1

Mokibelo Bartina Molema of US

Nov 15, 2024 2:46 am EST

Review updated: Nov 15, 2024

Featured review

at around 14:15 I was at Pep shop no 345 Tzaneen at Joseph Costa Building. I wanted to shop the Bramley tissue oil. I checked around the store then when I finally found it I checked the prices. I found that the prices and found the 100m is priced at 34.99 then 200m (bigger value pack) is priced at 36.99. happy as I was to find the oil at such bargain price I head to pay. to my surprice when I got the the cashier scanned the item and it was 62.99. I asked the cashier to come with me to the shelf to see the price I saw. she came with me to also saw the price that I saw. she called the manager Elsie who was so rude after she was told about the price we saw. she told me to rather take the small oil or just leave it because the mistake was done previous day when the stock take was done and they forgot to fix athe prices. the name of the item was even covered with a bar code on top and she says to me the price I saw is for the shea butter. which I could not see it because not only this oil but other items were also covered on the price take obscuring us to see whats the name of the priced item. I demand the item at the price I saw because the time was now already 14:55 but the correct pricing was not yet done and the excuss was that they were doing stock taking. I have videos and pictures to post on hello peter and other social platforms for this scam. elsie also needs to learn more on how to speak to clients, she must not look down on clients and speak rude to clients. we shop at this store because is nearer to work place and this product I shop it here because is my favourite product. I was so unhappy leaving the store after Elsie said I must then leave the product. I left as unhappy client after recieving the rudeness talk from the said managerr of the store.

Claimed loss: i will never shop in this store ever again. they are so unprofessional and disgusting attitudes

Desired outcome: i still want the oil with the price i saw

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C. Stehr

1 complaint

8 comments

C. Stehr

Nov 15, 2024 7:44 am EST

Verified customer

Such situations require a strong follow-up. Point out the prices and bad customer support, and explain that the item was labeled incorrectly in a clear sight and moreover conveyed that manager’s behaviour was inappropriate. Ask them to either compensate you for the difficulty you experienced in acquiring the product or serve you the one at the tagged price. If the sole problem is not solved right then escalate the case to Pep’s head office or customer Service. Think about sharing your experience over the internet to raise awareness about the issue and press for the better standards of service.

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Pep Stores phone numbers

+27 860 737 000
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Customer Service

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7%
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General Information

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PepMoney

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Pep Stores emails

info@pepkor.co.za

100%
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Support

Pep Stores address

36 Stellenberg Road, Parow Industria, 7493, South Africa

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