Menu
For Business Write a review File a complaint
Pepsi Customer Service Phone, Email, Contacts

Pepsi
Reviews and Complaints

www.pepsi.com

Learn how the rating is calculated

1.6 1 Review 426 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pepsi Reviews 427

ComplaintsBoard
A
12:00 am EDT
Verified customer This review was posted by a verified customer. Learn more

Pepsi Mixed Feelings About The Pepsi Bottling Jobs

As I delve into the reviews of The Pepsi Bottling Jobs, I find a mix of opinions that reflect the diverse experiences of customers. Some express disappointment in the quality of the products, citing issues like taste changes and packaging problems. On the other hand, there are those who appreciate the brand's long-standing presence and loyalty to Pepsi products. It seems that while some customers are loyal enthusiasts, others have been let down by recent changes. If you're considering The Pepsi Bottling Jobs, it might be wise to explore further to see if it aligns with your preferences and expectations.

Read full review of Pepsi and 1 comment
Hide full review
1 comment
Add a comment
L
L
LisaAnn81
US
Verified customer This complaint was posted by a verified customer. Learn more

Taste and smells horrible like used burnt up motor oil and I hope it doesn't make me and my roommate sick. I have product left and I've tried three times unsuccessfully to contact you

View 0 more photos
  1. Pros
    1. Iconic Global Brand
    2. Diverse Product Lineup
    3. Strong Distribution Network
    4. Innovative Marketing Campaigns
    5. Commitment to Sustainability
  1. Cons
    1. High sugar content in products
    2. Intense competition from Coca-Cola
    3. Vulnerability to health trend shifts
    4. Plastic packaging environmental concerns

Pepsi Complaints 426

ComplaintsBoard
S
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a diabetic and have been drinking diet Mountain Dew since 1990 when I was diagnosed with Diabetes, before that from the 1970's I drank only regular Mountain Dew. I do not do coffee, tea, milk or juice I only drink "Dew". Ever since the new formula for the Zero Sugar came out I am unable to drink either Diet Dew or Zero Sugar Dew as are some of my other...

Read full review of Pepsi and 1 comment
ComplaintsBoard
R
10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Recently I purchased a 12 pack of the Limited Edition Pepsi Lime in cans. I was very excited as I was a loyal drinker back when it was available. Well...I was so very disappointed. Very light Pepsi taste and almost no lime taste. I then looked to get info to write this and find 2 different batch numbers on cans. Sept 16 24 1611GC041343 and Sep 16 24...

Read full review of Pepsi and 1 comment
ComplaintsBoard
A
5:53 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pepsi Drink & Bottling Company USA® (USA. Regional Office ) 700 Anderson Hill Road Purchase, NY 10577 USA Telephone # +1 213 296 5022 Dear Prize Winner, Claim Proceeding. We acknowledge the receipt of your e-mail with the required information, regarding your winning notification from (Pepsi Drink & Bottling Company New York USA Regional Office) and...

Read full review of Pepsi

Is Pepsi Legit?

Pepsi earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Pepsi to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, Pepsi is known for their high standards and safety. If you're thinking about dealing with Pepsi, it's wise to check how they handle complaints.

We found clear and detailed contact information for Pepsi. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pepsi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Pepsi and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Pepsi has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 426 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Pepsi.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • We conducted a search on social media and found several negative reviews related to Pepsi. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
11:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Pure leaf unsweetened bottled tea

I bought three bottles of Pure Leaf Unsweetened bottled tea. One of them seemed OK. The other two, however, had a disgusting bitter almost acid-like taste, which burned my tongue and throat.

I took only a few sips from the two bottles that were bad. However, it left me with a sick, nauseous feeling in my stomach.

I went online and found that many other people are complaining about the same thing. This company obviously has a sanitation problem in some part of its production system. It is no longer producing a safe, healthy product.

Somebody needs to file charges against the manufacturer and force them to clean up their act.

Desired outcome: Shut down that tea brewery and make them clean up their facility.

Confidential Information Hidden: This section contains confidential information visible to verified Pepsi representatives only. If you are affiliated with Pepsi, please claim your business to access these details.

Read full review of Pepsi
Hide full review
ComplaintsBoard
A
12:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Leaking pepsi cans

I recently discovered that my three cases of pepsi sugar cans had significant leakage. Out of 36 cans, only or maybe 9 cans did not leak.

The cases were stored on a shelf in a dark and cool cellar. I had purchased them in WI while visiting with my daughter and her family. They are not sold here in NC. I don't know why that is, but that is the reason I purchased them in WI.

There was no dampness moisture that could have affected them as the basement was both dry and cool.

I made this same application over a week ago and received NO response. I may switch back to Coke if there is no reply or resolution. Thank you.

Claimed loss: $25

Desired outcome: Replacement for sugar pepsi?

Confidential Information Hidden: This section contains confidential information visible to verified Pepsi representatives only. If you are affiliated with Pepsi, please claim your business to access these details.

Read full review of Pepsi
Hide full review
ComplaintsBoard
A
4:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Leaking pepsi cans

I just checked my three cartons of Sugar Pepsi that were in the cool basement along with my other food stuffs.

Of the 36 cans, I only found 9 that were not either empty or partially filled with drink. And of those 9 I am suspicious that two of them are bad as the liquid sloshes in them. What is the deal? Why did they leak?

I kept them on a shelf and in the dark; temp was about 50-60 most of the time. It was dry as well.

I was greatly disappointed as these cartons were purchased up in WI when I visited my daughter and her family... finding Pepsi with sugar in NC is impossible as it doesn't seem to be carried here.. Why is that, anyway?

Thanks for your response in advance

Al Boush

Desired outcome: Replacement?

Read full review of Pepsi
Hide full review
ComplaintsBoard
W
10:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi 12 pack pepsi cans

Pepsi 12 pack cans leaked while I was on vacation from July 8, 2023 to September 11, 2023 and the cans damaged my cabinetry, see picture. Note, air conditioning was left on during our vacation at 78 degrees. The damage includes some kind of mold or mildew, see picture. I have attached 5 photos showing the damages and the product (empty Pepsi cans that are unopened) that cause the damage. I see from other complaints that Pepsi has had this problem for some time.

Desired outcome: Repair or replace cabinet

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
L
1:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Pepsi

I have drank Pepsi for decades. My family drinks it too. I usually buy a several bottles or cases at a time. The quality has been dropping and now it is completely disgusting. I knew it got worse when I opened a bottle and threw it out thinking it had gone rotten/spoiled after one drink…but no! It is all the Pepsi. It is flat and gross! You use to open a Pepsi can and see the bubbles of carbonation judging up for awhile, like the old Pepsi commercials. Now it is flat and gross and tastes like sugar medicine. I want my money back!

Desired outcome: I want my money back…so much wasted money on crap soda!!! Go back to the original taste!

Read full review of Pepsi
Hide full review
ComplaintsBoard
M
1:17 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Pepsi Diet Pepsi

Purchased a 20oz Diet Pepsi this morning. It is completely flat and tastes terrible. This is the 3rd or 4th 20oz I have purchased like this in the last month or so. I purchased this one at a local convenience store, the other ones were purchased at Walmart. I have also had problems with a couple of the 24oz 6-packs. The codes on the bottle today are:

OCTO923

*HB3KS 070832

*These first few letters are hard to read so they may not be accurate.

I drink a lot of diet pepsi so this is very frustrating!

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
R
11:04 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Pepsi Empty can in 12 packs

Yes IV perched your 12 pack's off Pepsi on 2 different time IV received empty cans off Pepsi. In the box unopened seems to have no holes in the counters I can find just empty first was 1 the next time was 3 your customers. pay. Good money for your product and shouldn't be getting cheated out of it by receiving empty can and paying for them as they were full I buy up to 6 oor 8 12pck a week if it happens again I will no longer perches this product

Desired outcome: Up to you to keep my business

Read full review of Pepsi
Hide full review
ComplaintsBoard
L
7:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Pepsi-Cola

To whom it concerns, my name is Lois

Fairbee.

August 26th 2023 my husband and I were on our way home from a doctor

appointment in Lancaster Ca. and he stopped in Mojave California to buy a Pepsi-Cola, and it had a very bad taste and my husband start to feel bad. My he couldn't wait to get home to drink him a Pepsi he is so addicted to them so he know what it tastes like.

Thank you

Lois Fairbee

Desired outcome: I would like for you to check the Pepsi's and I will also like a refund.

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
S
3:24 am EDT

Pepsi Diet Pepsi is just colored water

I recently bought a 12 pack of cans of Diet Pepsi from FoodCo in Tulare, California. When I opened the first can it tastes like colored water. Every can in this package tasted the same.

The proof of Purchase on the carton is: 0 [protected].

Date on end of can :Aug16,2021

Other number on bottom of can: 1007AW050612

Number under pull tab of can: 103C

Number under bar code on can: 1 05 01 N2 MH

Desired outcome: coupon for a 12 pack of cans of Diet Pepsi

Read full review of Pepsi
Hide full review
ComplaintsBoard
T
11:07 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Pepsi Pepsi employee disrespects the handicap!

I went in to the store to make a purchase after asking the Pepsi employee not to drop the pallets in the 2nd spot(as the first full with Pepsi products.. why?) so I could park, he shook his head no. I parked. We had words, I chose to ignore him (Pepsi employee). I came out and he boxed my car in with Pepsi products... Second button pushed for me! Called the cops, there's damage to my car I just got back from Caliber! Trying to go to Cmpd to file that! Angry 😡😡. I couldn't get into my car to leave! So I called the cops, he now rushing to move the stuff while breaking it in the process... God don't like UGLY!

Desired outcome: Speaking with attorney.

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
S
1:36 pm EDT

Pepsi Pop flat in pepsi 12 packs

I bought 4 12 packs of pepsi from the dollar general on Sheridan drive in tonawanda n.y. 14150.

all 4 12 packs are flat.

I through out the first 12 pack already sp I can only prove I have 3.

2 of the box's have the same code and date of APR2224 and 1116LA07183CT98

one of the 3 that I still have is code and date of MAR1824 and 1201LA06143CT98.

I just want to include that I love Pepsi. I am a Pepsi-holic, so it isn't like I'm never going to buy the product again. I would just like 4 more 13 packs if possible. probably going to buy at a different store but somehow I don't think it was the stores fault. they were in an isle and not in a window display.

Desired outcome: coupons to replace the flat pepsi

Read full review of Pepsi
View 0 more photos
Update by Steven Paige
Aug 11, 2023 1:38 pm EDT

I noticed I accidentally wrote 13 packs at the end. I did mean 12 packs

Hide full review
ComplaintsBoard
B
10:54 pm EDT

Pepsi 16.9 ounce plastic bottle Mtn Dew

16.9 ounce Mtn Dew

has been my go to drink for several years now ... but over this past week ive bought them from both walmart and dollar general and found that theyr'es some strange stuff floating around in the bottle ... looks to be a white flakey something ... have a total of 7) - 6 packs left that have the same stuff ... any clue as to what this is ?

Desired outcome: i would like an answer in a reasonable amount of time ... as well as a refund !

Read full review of Pepsi
Hide full review
ComplaintsBoard
M
11:29 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Pepsi I am Complaining about your managment bad behaviour with us.

I had issue with your upper managment in hyderabad sindh which name is Imran Ansari. He doesn't gave us proper service From 2 years we closed working with company then we started again working with company but we still had issues like he doesn't changing over old units of Vz coolers and D Freezer. and also doesn't gave us 1 vz cooler and 1 D freezer which he took from us for changing it but he doesn't provide it still from previous year.

So, Kindly take action against him.

Name: Mubashir Hussain

Restaurant name: Tandoori Grill

Address: B-15 main autobhan road, latifabad unit#3, Hyderabad Sindh.

Zip code: 71000

Costomer id: 210406-(H053)

Read full review of Pepsi
Hide full review
ComplaintsBoard
J
6:58 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Pepsi Cans leaking without visible holes

I've had the same issue with only Pepsi products for 6mos: the cans empty/leak. No holes but cans are empty. All purchased from different grocery stores (Metro, Walmart, Food Basic, Y.I. G.). Tried relocating, but no difference made.

Pantry maintains 18-20° at all times. I have many receipts that can be provided. Most recent was May 23rd & Pep zero cans.

Desired outcome: Id appreciate an explanation and some kind of remuneration. So much wasted product and the leaks have created damage to my shelving.I recently switched from Coke to Pepsi,I don't want to have to switch back.

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
R
8:48 pm EDT

Pepsi Pepsi 12pk of 16.9 oz bottles

I regularly purchase about 3 12pk bottles (16.9 oz) per week. This past week alone I have found at least 2 bottles per 12pk ( 3 in one 12pk) to be bad. The bottles are usual packaged in the middle of the pack and the bottles are so flimsy until they can not even retain their normal shape. When opened it's immediately noticed that there is no "fizz" in the bottle. The drink is completely flat and un-drinkable. I'm not sure if it's the fill, the carbonation or what that causes this. Out of 12 Pepsi's I'm ending up with only 9-10 that are good. It's not uncommon for this to happen here and there with a bottle. I usually just pour out the contents and recycle the plastic bottle but this is becoming more and more common and is costing us more and more money. I'm really disappointed this has become more commonplace.

Read full review of Pepsi
Hide full review
ComplaintsBoard
K
5:27 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Pepsi Fort Pepsi 16oz bottles (6 packs)

we regularly buy between 6-8 six packs a week of Diet Pepsi from the Labelle Florida Walmart. For six years we have never had a problem. This year 1 out of 2 six packs have a dead bottle, and several times a month we get a few six packs that are flat (old).

I’ve started putting the flat ones aside recently to exchange for new ones, and in just two weeks I have 8 bottles.

The bottles clearly have had air or something that haa escapes

Desired outcome: Please investigate what is being done differently with the local distributor. I would like to know myself. I will start returning them for now.

Read full review of Pepsi
Hide full review
ComplaintsBoard
M
5:55 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Pepsi Mountain Dew Livewire 20oz

CONTAMINATED BATCH REACHES CONSUMERS!

I don't know what you bottled, but it was absolutely DISGUSTING and completely Undrinkable. I am very familiar with this beverage, it's my favorite flavor, but

What's in this bottle? It has floaters. Am I poisoned?

UPC Code# [protected] 9

I will be posting to Facebook and Twitter also.

PURCHASED at Expresslane on Bridge Avenue Davenport, IA 52803

Desired outcome: Product replacement/refund.

Read full review of Pepsi
View 0 more photos
Hide full review

About Pepsi

Screenshot Pepsi
PepsiCo offers a range of beverages and snacks. Its flagship product, Pepsi, is a carbonated soft drink available globally. The company also provides various drinks, including diet options, juices, and energy drinks, alongside a variety of snack foods. Services include direct sales and distribution to retailers.
How to file a complaint about Pepsi?

Here is a comprehensive guide on how to file a complaint against Pepsi on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pepsi in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with Pepsi. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pepsi.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint against Pepsi on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your complaint.

Follow these steps carefully to effectively file a complaint against Pepsi on ComplaintsBoard.com.

Overview of Pepsi complaint handling

Pepsi reviews first appeared on Complaints Board on May 26, 2007. The latest review "diet" soda's and zero sugar soda's was posted on May 26, 2024. The latest complaint distribution of product was resolved on Apr 14, 2019. Pepsi has an average consumer rating of 2 stars from 427 reviews. Pepsi has resolved 67 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
449 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Pepsi Contacts

  2. Pepsi phone numbers
    +1 (800) 433-2652
    +1 (800) 433-2652
    Click up if you have successfully reached Pepsi by calling +1 (800) 433-2652 phone number 0 0 users reported that they have successfully reached Pepsi by calling +1 (800) 433-2652 phone number Click down if you have unsuccessfully reached Pepsi by calling +1 (800) 433-2652 phone number 0 0 users reported that they have UNsuccessfully reached Pepsi by calling +1 (800) 433-2652 phone number
    +1 (914) 253-2000
    +1 (914) 253-2000
    Click up if you have successfully reached Pepsi by calling +1 (914) 253-2000 phone number 0 0 users reported that they have successfully reached Pepsi by calling +1 (914) 253-2000 phone number Click down if you have unsuccessfully reached Pepsi by calling +1 (914) 253-2000 phone number 0 0 users reported that they have UNsuccessfully reached Pepsi by calling +1 (914) 253-2000 phone number
  3. Pepsi emails
  4. Pepsi address
    700 Anderson Hill Road, Purchase, New York, 10577, United States
  5. Pepsi social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.