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3.2 13 Complaints
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Phone Power Complaints 13

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12:20 pm EST

Phone Power Home phone

International service is not working, was unable to call my Mother in the UK who has just lost my father and her husband on New Year, customer support never picks up phone or replies to my emails, also their website doesnt work as I requested a forgotten password and although it said password was sent, I never received it and I did this twice, I also checked my spam folder but it wasnt there either, phone power support? What support? Useless

Desired outcome: Uk calling and send my password

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3:15 pm EDT
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Phone Power I miss broadvoice, phone power is horrible, don't use them yet!!!

When a company acquires another company, you might think that good things are about to happen, innovation, new features, great customer service, etc.
Well did not happen when Phone Power acquired Broadvoice which I had for 7 years and not intention of going anywhere. However in the past several months Phonepower is making me so angry! The service now constantly fails, when I call to fix it they always take your number for the Tier 2 to call you back, as if you are always going to be next to the phone when they call. I happened to be out twice when they called and they could not do anything. Every other week the service disrupts, now after messing with my account for 1:32 minutes, they had to call me back. No call for 3 days, not even to say we did not forgot about you. As I called them back, guess what? I’ll have to take your number so tier 2 can call you back.
Pathetic phonepower! Pathetic!
As to recommendation, I’d suggest you to go with those that have been established for a while at least until PhonePower get their things straight ( or shut down )

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3:36 pm EDT
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Phone Power horrible service, bad customer service, bad technical support

If you are a small business owner and are considering Phone Power's VOIP Service, I'd strongly encourage you to look at some of the alternatives available. Our company is a small but growing call center with approximately 20 telephone lines. When we implemented the service we were immediately plagued with issues:

1. Outbound telephone calls could not be completed, instead they were met with a fast busy signal.
2. Outbound telephone calls would hang with no indication as to the current status of the call.
3. Call quality was horrid, with one way audio a common problem.
4. Inbound calls would go unanswered because they would not ring our hunt group.

In one attempt to fix these issues, over 99 telephone calls to the companies Technical Support Department were made. We were constantly being told it was an issue with our network setup. After numerous IT Specialist reviewing our network and unable to locate any issues (and transmitting that to Phone Power), we were finally made aware, on the 99th telephone call, it was a configuration issue on their end and that the problems could have been resolved a lot quicker.

That is just one example of the horrid experience we have had working with this company. Over the last two weeks we've had so many issues with all of the same problems we've been experiencing for about a year and a half now. Each time you call the Technical Support Department regarding the same issue, even if it is minutes apart, you are asked to perform the same troubleshooting steps you've done a million times before, even minutes prior.

The individuals who are in the Billing Department, including Jim, are unprofessional and I truly believe have a policy that the customer is always wrong. I STRONGLY recommend anyone considering this service not to make the same mistake we did. It is hard for me to express how dissatisfied we are with this company. I've got so much more I haven't included with this horror story.

I've finally given up and made the decision today to switch our entire company to a new VOIP provider. After all, we've had to send our staff home four times in the last two weeks due to issues on Phone Power's Network (which they fully acknowledge). Not acceptable to small business owners who count on the telephones for revenue generation.

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Is Phone Power Legit?

Phone Power earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Phone Power stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Phone Power's reputation as a trustworthy leader in their field. Customers can rely on Phone Power's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Phone Power. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Phone Power's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Phonepower.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Phonepower.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

The Phone Power website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Phone Power and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Phonepower.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Phone Power.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Phone Power. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:06 am EDT
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Calls are full of static and interruptions. Tried to get on web site, call their number and e-mail them. All with no results. Surprised that I can't find any other complaints on the net.

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10:45 am EDT
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I would like worn any person who is looking for VOIP service. to stay a way from a company called PhonePower.Com or Phone.Com. this is a one Rip off Company. they trained there billing staff to be rude to people who call them and try to find out about over charge on their phone bills. I have signed up with them on 2009 as they were advertising buy one year...

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5:46 pm EST
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Phone Power unauthorized charges

This company will start you out with a low rate but continues to raise that rate each year and then insists that you signed a contract with them which allows them to do so. I never agreed to a contract but got my rate raised and when I cancelled the service, they charged what they called an "early termination fee" and if I dispute that charge with them, they have threatened to charge me with another $25! The company operates very unethically. Do not do business with them. They also make you put a credit card on file to pay your bill and when you try to delete it, their system will not allow you to. Then when you do finally get them to cancel, they immediately block you out of the system, thus you can not cancel any card that might have had on file with them. DO NOT business with this company. There are plenty of betther companies out there who do not try to cheat you!

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confused12
West Palm Beach, US
Nov 30, 2011 6:56 pm EST

I myself am having issues with this company and alot of unauthorizzed charges they will tell you it is listed in there terms and conditions when it is not and there is no resolving an problems with them they send an invoice and then the same day they suspend your phone, Jennifer and Jessica needs a business course they have no customer service skills

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2:23 am EST
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Phone Power awful service

I used Phone Power for 3 years. Its cheap but you get what you pay for. Service is spotty and don't expect to receive technical support. I had several issues where I called in and it would take days it get your service restored.

Phone Power was my home line but my primary line is my cell phone so the service saw very little use and even then there were way too many issues. Like I said it is cheap and their introductory offer was too good to be true, very much so. The thing to watch is when you have has enough and cancel service they have a hook waiting for you. You must return the cheap little phone modem to them within 30 days of canceling service or the charge you $99.90 for the device please their late return fees.

My sister and I signed up for Phone Power at the same time and took the 2yrs of service offer for $199.99. She could deal with the service issues and after 6 months had to switch back to Bell, taking her phone number with her. She wrote off the $200 she spent on Phone power service as a lesson learned, Phone Power only allow you to cancel service for a refund within the first 45 days. She contacted Phone Power about switch to Bell and they never asked for the return of the modem. About 2 1/2 years later she get contacted by s Phone Power collector wanting the $99.90 modem fees plus a whole slew of late charges.

Beware of them you'll get hooked on their offer and they'll burn you when you cancel. I've know several people who have had them but none that have had a good experience.

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Devlin
Keene, US
Jul 03, 2011 3:08 pm EDT

Why in the hell if their service was so bad would you have stayed with them for 3 years?

I currently have Phone Power! ( the end of this week makes my 2 year mark ) and the only problems I've had was my DSL service was very unstable after I went dry loop... yes it was my ISP (who is also the local telephone company) that was killing my call quality not the V0IP provider. My speeds kept surging and dropping at times I was at dial up speeds. I made a few unplesant calls to Phone Power assuming the call problems were from them until they had me go to SpeedTest.com and run speed tests 3 times consecutively off and on especially when my call quality was poor. I found it wasn't Phone Power! after all.

I believe especially with 199.99 unlimited U.S. based calling and with all the features I receive it is excellent. I just wish I could keep the 199.99 per 2 year contract going as long as I was a customer but alas it is an introductory offer...

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6:25 pm EST
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Phone Power it is a scam

I purchased a Phone Power modem and signed up for a 1-year contract with the 2nd year free. The call quality for international calls were dismal despite spending many hours with Phone Power support over 3 months. After tweaks, service would be OK for 1 call, then the next day it is poor again. I eventually gave up on this service as a $400 mistake. The equipment could not even give a dial-tone, so the emergency local service I expected to get has not been operational for the past 8 months.

Now a year later, I received an email that they will soon charge me $38 in taxes for the 2nd-year "free" service. I canceled the account, then received notice that I must send them at my expense, the modem I bought outright from Best Buy, else they will charge me $99 for my own modem.

Their billing practices are not transparent. They tack on 20% taxes on top of the call fees. They charge for calls when a connection was never established. They charge me for the calls they *asked* me to make so they could listen in (with permission) to monitor the waves of static. I wonder how many calls they listened in on that I was not aware off. I allowed the eavesdropping in the hope that I could end with service that might work -- it never did.

They will charge you $99 when you cancel your account half-way through the 2 years you paid for upfront. You can avoid that charge if you send them (at your expense) the hardware you bought outright. That is stealing one way or the other.

And since I cannot "remove" my credit card they keep on file, I had to change my credit card to prevent them from making ad-hoc charges as they see fit.

Phone Power is a scam. Enough of us have suffered and lost. Don't join.

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11:55 am EDT
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I signed up for Phone Power via a 3 party. At the time I signed up, I read all the information given twice to insure I wasn't getting into anything that was shady or a rip off. NO WHERE did it explain that I was getting a "promotional price" based on 2 YEAR agreement. It was worded as if my “promotional price” was based going through a 3rd party discount...

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2:27 pm EDT
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Phone Power rude customer support

I have been trying to get Phone Power to correct my service as the calls drop, there is an echo on the phone line and the audio quality is terrible at best. They are rude and insist that the issue is my service provider (ISP) and not their product. They show no interest in correcting the problem and tell me that if I want to cancel I will NOT get my money back. I have started a blog site www.phonepowersucks.com and will continue to tell all who will listen that this is a company that needs to be avoided. They do not care about their customers and I even had a manager tell me that the CEO is to busy running the business to speak to me. Tell everyone you know that this company does not care about customers.

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BuckMm
Littleton, US
Nov 18, 2010 8:58 pm EST

I could say it is horrible support - if there were ANY support. There is none. You try the chat tool, never a response after you become number one. You try email, and if you are fortunate you get a reply where they tell you to use the knowledge base or call. You call, hold forever, and then your phone dies.

The first response to an email will be a standard canned text asking your ISP, how you have your system connected, what box you are using, etc. Filler stuff that does nothing to address a NON-network/telephone issue.

This company bought out the company I had a contract with fpr years. While the other company had lame support, this one has absolutely none.

Do not sign up with this company, even if it saves you a few bucks. You get what you pay for.. If you read this, you have been wrned.

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10:23 am EST
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I had a 1 year contract with Phone Power, 12 monthly payments. I started in January 2009, and moved my service to Vonage after paying my final 12th monthly payment to fulfill my contact. I returned my router and have a receipt of the accepted return. No that my service is moved, they charged me $99.00 for no apparent reason. My equipment was returned and...

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8:37 am EST
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Phone Power drop signal

I started using this company when AT&T decided to drop their VoIP service. I signed up for the two years in advance deal because it looked like a great savings. The problem I now have is that they do not send a proper drop signal when an incoming caller hangs up. If my home recorder picks up, it's going to record some period of busy signal before it gives up and drops the call. There is nothing wrong with my recorder. If I put it on my other line, a land line, it works perfectly. Phone Power says their equipment is working correctly and that I should buy a new recorder. I would not do business with this outfit again unless they can fix this glitch.

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Carcar1967
Denham Springs, US
Jan 09, 2010 2:41 pm EST

Is that the extent of your problem? That happened on my AT&T land line all the time. That does not even rank as a problem.

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2:13 pm EDT
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I signed up for PHONE POWER on a promotion for 10 a month or something. I paid $44 to send the adapter. I never got the damned thing to work and they were NO HELP. They were surly and rude -- totally condescending! After the promo I sent their adapter back after the promo ended, for another $8 or soI then got an email from them saying that they didn't get...

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Overview of Phone Power complaint handling

Phone Power reviews first appeared on Complaints Board on Aug 22, 2008. The latest review Home phone was posted on Jan 3, 2023. The latest complaint horrible service, bad customer service, bad technical support was resolved on May 09, 2012. Phone Power has an average consumer rating of 3 stars from 13 reviews. Phone Power has resolved 7 complaints.
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  1. Phone Power Contacts

  2. Phone Power phone numbers
    +1 (888) 607-6937
    +1 (888) 607-6937
    Click up if you have successfully reached Phone Power by calling +1 (888) 607-6937 phone number 0 0 users reported that they have successfully reached Phone Power by calling +1 (888) 607-6937 phone number Click down if you have unsuccessfully reached Phone Power by calling +1 (888) 607-6937 phone number 0 0 users reported that they have UNsuccessfully reached Phone Power by calling +1 (888) 607-6937 phone number
    +1 (818) 264-4400
    +1 (818) 264-4400
    Click up if you have successfully reached Phone Power by calling +1 (818) 264-4400 phone number 0 0 users reported that they have successfully reached Phone Power by calling +1 (818) 264-4400 phone number Click down if you have unsuccessfully reached Phone Power by calling +1 (818) 264-4400 phone number 0 0 users reported that they have UNsuccessfully reached Phone Power by calling +1 (818) 264-4400 phone number
  3. Phone Power emails
  4. Phone Power address
    9221 Corbin Ave., Suite 155, Northridge, California, 91324, United States
  5. Phone Power social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Phone Power Category
Phone Power is ranked 71 among 346 companies in the Telecommunications category

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