PicMonkey
Reviews and Complaints

I have just discovered PicMonkey has been withdrawing money each month from my account. I dont recall ever signing up for this website and I certainly do not add my card details even for trials of websites. I dont know how they got my details, but I would like my money back and know who signed up for this website? If anyone did, it would have been a big mistake.

I am seeking your assistance in having this payment stopped. I will be submitting a fraud claim through my bank if unresolved which is my next step.

I need assistance in resolving this issue and my money returned.

Thank you

About a month ago I was charged for a yearly subscription, which was my fault and they said they would refund the money, instead of getting a refund I was greeted with yet another 70 dollar charge which overdrafted my account. If the first had overdrafted that's fine that's on me, but they tried to charge me again after I had canceled and they said they revoked the charge. I am furious and I demand to be recompensated I feel like overcharging me is actually criminal misuse of my financial information and I'm prepared to do whatever it takes to ensure it doesn't happen to anybody else. I will fly to Seattle personally because it seems otherwise no one will be held responsible. I also have proof of the double charge on my bank statements.

This company has ripped off my checking account for over $105! ... They were only authorized for ONE CHARGE, but today going back through my credit card history, I discovered that they have hit my card 11 times over the last 9 monts! The last time they hit it twice in one month! This place is a complete RIPOFF

So, I have been using your site for a while and at first it was absolutely wonderful. But unfortunately I began to run into an issue. I find that the site will often lag, which is every time I use it. The lag wasn't a big deal at first, but as I went along with what I was doing, the lag got even worse. This lag often disrupts the picture I'm trying to edit. I am aware that you can undo mistakes but spending time on a picture will end up taking longer than needed. Especially when trying to do an effect, you will have to wait for the site to load every other minute before you can continue with what you're doing. I have checked to make sure that it wasn't an error with my computer but I am positive that it is just the site. I request that you look into this and try to make it better, to where I can edit something and not have a major lag. If you do so it would be much appreciated.

I cancelled my monthly membership ($4.99/mo) with PicMonkey a year ago and suddenly a few days ago they charged my credit card for $33 - the price of a 1 year membership. I have emailed and left a voicemail for the company with no response. I want the charge reversed and my PicMonkey 'account' deleted immediately. The last 4 numbers of the card are 4678.

L Jordan

I signed up for the website www.picmonkey.com and was really excited with the free services and possibility to edit photos. But they charged me for something, and when I tried to reach them, no one replied to my emails. They took about $10, no large sum, but I was afraid that they knew my personal and card info. I want to stop this company and get money back. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?