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Well, Pier 1 already said that they won't help us!
We bought an Allegro Sofa on June 2008. By January 2009 the fabric looked bad, stretched, loose.in March one of the springs broke while I was sitting on it. I went to the store and promised that the manager will call me. She did not. I went again. On another occasion I was able to talk to the manager. She asked me to bring her pictures. While taking the pictures we discovered that the springs were broken on each side of the sofa! I showed her the pictures and video. I sent the pictures via e-mail to their costumer services department. And the answer we got is that it is NOT a quality issue! Also, they are sure that "a local artisan can fix it"! If it is not about quality what is it? We were willing to take another one of their sofas. We didn't ask for a return. We are sending our complain to the BBB!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I received my box of 6 candles yesterday. As soon as I picked the box up I heard shattered glass ..I knew what I was up against. I ordered 6 candles. 2 big 3 wick snowy birch in one box, 2 metal covered 3 wick "Oceans" 2 to 1 box. 2 deer candles 1 wick in no box. The boxes these candles were supposedly boxes in were flimsy and opened. The Ocean candle tops were all dented. Needless to say not anyone's gift but mine now. The Snowy Birch were opened but ok. The deer candle was shattered so bad the candle was actually severed. The Deer candle that survived was ruined in that the beautiful snowy woodland scenery was etched out and had pieces of the other candle stuck to it. The box had 1 piece of bubble wrap! For 6 candles! Are you kidding me?! I love candles and now these are no longer gifts to others and luckily I did not get cut. I already discussed this with UPS and I'm not filing a complaint because the box contents were wrapped horribly negligent. I am so angry I'm going to the top for this one. I have pictures. If wrapped properly this would not have happened. This was a huge box that was not given the care it should have in packing. I've never received a damage package from my UPS driver who's been delivering to me for 15 years. Pier 1 will make up for this. I'm not returning anything because I've wasted enough time on this as it is but I will complain and no longer will order anything from pier 1. Terrible. I will go to corporate and BBB.
Thank you Lynne
They have all cracked in the seating area . 6 chairs . 2 are completely unusable .
I bought pier 1 imports copper owl mug . The copper coating pealed and it got fungus kind of something
I purchased $100 worth of merchandise. After 2 weeks the items weren't even shipped. Asked for refund and they would not issue one. Said I could only get a 150% in store credit. This place is fraudulent and a scam. Read other reviews about Pier 1 and ****** do NOT buy from them**********.
Hi please help us this Pier1 import website, My order Is not here yet. charged my Paypal already
We’re one of their suppliers, they haven’t paid us since last August. We stopped ship for them. They owe us $5520. According to their website they don’t do refund, the customers who have a pending order with us haven’t get any money back yet.
I have made attempts since December 1, 2022 to request a return of order # 1144367 of a boho mirror and a boho cabinet. I have submitted three email requests with no response. All the customer service phone # are invalid and the online virtual assistant is a computer so no resolve of trying to get the information to rerun the items
I placed and order on January 22, 2023, #1209649 and my credit card was charged on same day. I placed this order on line. I have not received my order and the telephone number for customer service is no longer available. No response from emails and you can not cancel the order or get a refund according to their website.