Pizza Hut
Reviews and Complaints

Myself and a friend visited Pizza Hut at 620 S George Nigh Expy, McAlester, OK 74502 on the evening of 9/11/2017 around 8:30pm. We were in town conducting training on the Army base. We are both active duty service members and decided Pizza Hut was our best option because we were not familiar with the area. The minute we walked into the store, we were not greeted by Pizza Hut members, they instead looked at us like they were not happy we were there. We sat down at a table and waited for someone to greet us or take our order. We were only one of two parties in the restaurant and it appeared to not be busy at all. We sat there for around 10 minutes while the lady behind the counter talked on the phone. She acknowledged us one time after the the ten minute wait where she yelled from the counter that she would be with us. After another 5 minutes or so, we got up and left. Went across the street to Mazzios and enjoyed a good meal. I can say because of the way Pizza Hut does not care for its customers that myself will never return or order from Pizza Hut again. Thank you for a terrible experience. Maybe management should really take a look at how bas business practices are in this restaurant. All you have to do is look at the reviews. People just don't say this to be mean, they say it because they all had bad experiences here. Hopefully someone will take this serious and address the problem with management in this store. Thank you for your time.

730p/Called [protected], ask to speak to manger on pizza had a bad taste but Breniqua cashier to the concern & told me to be the pizza back. It was a medium hand toss supreme.
As I arrive a the Pizza Hut, 714 N. Germantown Pkwy, Cordova, Tn. 38018, the cashier to the pizza & made it known that slices where missing. I replied yes, 2 people ate a slice each & threw them in the trash because it tasted bad. I returned 5 or 6 slices when the manager whom was in street clothes rolled eyes & displayed bad body language.
I asked the cashier who she was & the employees in back said the manager.
After that she said I'm the manager & nobody is going to remake any more pizzas tonight.

As the customer I said excuse me but your behavior is rude & unaceptable, I let her know that I was contacting corporate on her! She told me to get out the store & she was call the police, & didnt attempt fix my issue.

The manager in street clothes told the police she wasn't going to remake the bad tasting pizza her store made!

I order two pizzas one supreme one meat lovers, stuffed garlic bits, brownies and soda. I have attached a copy of my order. What I got was one pizza, garlic bread stick and a cookie. I was going to call the store but the driver kept my receipt and also after eating what we did get my girlfriend and I were very sick. I have been sick for over 24 hours after eating from this restaurant so to call them and receive more food that will only make me sick seems stupid.
Needless to say I will never patronize another pizza hut again and I will recommend that others do not either

I went into pizza hut on Berryville Ave in Winchester Va withy 2 grandsons ages 2 and 4 on 9/9/17 Saturday..ask about any coupons and was told ck online and I did find one which said good online or instore so I try to use tht and manager named Veronica said I could not use it for it was for take out.I showed her it didn't say take out just instore or online..she refuzed and said if I wanted it I would have to take my 2 grandkids and leave we couldn't stay and eat
Very upset because my grandkids were thirsty and hungry after playing in the park..very rude about this

Normally, I love Pizza Hut and would swear by them. Due to a local experience I hate to say giving them another chance would be hard. I always order stuffed crust when I go into Pizza Hut and love it, today though we ordered a total of 5 pizzas (4 on 1 order and other separate) and two drinks, to start, they where out of the correct boxes and they didn’t have either of the drinks I ordered. I figured it was whatever and picked out two new drinks. I went home to eat my pizza and guess what! The crust was stale, the pizza overall was disguising. I wouldn’t touch pizza again if this was my first experience it.

I saw on social media how a Pizza Hut in FL. Issued a memo on when employees could evacuate and when to return. I understand that corporate has said this does not reflect Pizza Hut. However, I do not believe that manager came up with those guidelines on their own.
This flies right in the face of federal regulations regarding emergency mandatory evacuation.
Should I as a customer, need to evacuate, I will be using my money to purchase gas, canned food, bottled water, hygiene products, and first aid supplies. NOT PIZZA!
If this is how you treat the people who you entrust to maintain your business, how much could you really care about your customers or the products you sell? I am deeply saddened by this. I can not in good conscience continue to be a customer.

Sincerely,
Gloria Outlaw

The date I believe was Wednesday Sept 6. I placed an on-line order to your location 24750 Telegraph Rd, Southfield, MI. Upon completing the order, I came to realize there was no place for me to indicate I would like to have it
baked well-done. I proceeded to contact the store, spoke to an employee, verified my order and made my request. She assured me it would be taken care of. I arrived to pick up my order at the required time and to my dismay found out that my order had been canceled, That is where the finger pointing seem to begin. The employee I first spoke to was the person that took my phone request regarding having the pizza. She then spoke to another associate who remarked we cancelled that order. At that time they looked through some sales receipts and found not one but TWO orders that had been cancelled. After that, the silence was defining. After standing at the counter for 2 minutes with no communication whatsoever, I chose to take my business elsewhere. (That pizza was just like I wanted it with no hassle. And it was very tasty) Mistakes followed by finger pointing followed by silence was not the nutritional value I expected from my invisible order. There are always other places to go, but if I wanted them to make my dinner, I would have contacted them first. That is what happened with no embellishment, just facts. Thank you.

Last night I ordered pizza online. I went through to create my order and add in my payment. The pizza was never delivered so I checked my bank account. I saw where Pizza Hut did check into my account balance to see if I had me payment in full for the order. But the pizza was never delivered and the actual cash amount was never withdrawn. Can you please check into the the issue?

I ordered just a stuff crust Pizza and 4 drinks for $5 from the pizza Hut located at 1060 By pass road Vinton Va. They called me and said they were out of string cheese and tossed crust. Only offered thin crust or pan pizza. I chose the pan pizza. When the delivery guy showed up he said he lost the receipt that I needed to sign and asked me to sign the back of one. He also stated that the 2 bottled waters I requested they were out of so he brought 2 Pepsi. He said He didn't think it was that big of a deal. I don't drink sodas though! When I opened the pizza it looked disgusting ! It was burnt, no cheese on it, and it had pretzel salt all over the entire pizza! It tasted disgusting. That location needs to be shut down.

I order at leaset 1 time a week or every 2 weeks never had any problems intill i started useing pizza hut on preston hwy louisville ky 40217 there was no cheese all sause and crust there was so much sause it was everywhere in side the box tbe peoplw was rude when i first order i was having problems ordering online ssaying error i got hung up on 2 times like they didnt want to take a order all i wanted was my order replaced and pizzas give back they wouldnt do it not happy at all

I placed my order at 8:46 on a Sunday Night. I read they are supposed to be open until 11 pm so I thought this was ample time to get 2 pizzas made. The estimated wait time was 65 minutes, so I let my family know it would be late when food arrived. I told my wife not to cook anything because I had it covered. I waited until 10 pm to check the tracker at which point it said that food was being made. I called the store just to check in, but no one answered. I called again, and again no one answered. This is the SECOND time that this pizza hut has done this to me, took my money and didn't bother to call and say they wanted to go home early, or couldn't make my food. Instead, these people decided to make me think my food is being prepared and I am waiting looking like a pure fool while my family is hungry. I will NEVER order from this store again, when I have gotten food from them it's never as good as it should be and now I just straight up get no food.

Waited over an hour at the store after waiting the 30 minutes they said it would be looked at the pizzas they looks ok the crust was really white I tasted them when I got home it was still doughy i ordered 2 medium a supreme and a pepperoni no what is bad is that pizza tasted what really left the bad taste in my mouth was the manager not caring about my complaint and just straight up hanging up on me in the middle of my talking I tried to call back but she wouldn't answer the phone I feel extremely rubbed the wrong way from the Pizza Hut here in brush Colorado it's a Sunday and I know a lot of people order on Sunday so I'm not even mad too much about the wait time the service is what really did me in it made me not want to come to it anymore

9/10/17
order number: 3170910202415001183026394
Atlanta Georgia
brittany branson
[protected]
[protected]@gmail.com

I ordered garlic knots and apparently they ran out. Instead of calling me, they just brought me cheesy bread that wasn't even melted. It was cold. Then I also got 2 large cheese pizzas with extra cheese. One of the pizzas only had half cheese and the other half nothing! Not to mention neither of the crusts had the garlic flavoring I requested on them!

Requesting a refund.

Total was $28.36

This is order number 3170910124931001233024581

I ordered the family bone in wing and 2 nacho cheeses and some cheese sticks. This order was supposed to be delivered at 2;35. Instead was delivered after 3:00. I called to check on the order and was given a discount code, and the delivery driver informed me that I may or may not get it. She was very unfriendly. I then checked my order to find out that my nacho was not delivered. I called the store to ask if they could delivery my cheese and I would hope not to have to wait another hour to get it since my food was already cold. They refused to delivery the nacho cheese, which is the only reason I ordered the fries in the first place. She said she would refund me for the cheese. I dont feel like this is good customer service AT ALL.

I also dont think I should have to pay a delivery fee for an incomplete delivery. Secondly, she hung up on me (the MANAGER) and refused to refund me at all. This is UNACCEPTABLE! She mentioned that she doesnt want to deliver to me anymore. The customer service from this branch is appalling. I would like a refund for this order. I would not be able to trust any service from this branch again after this incident.

ask for my pizza to be cut in squares and it wasn't and was told by the manager that it was my problem and not theirs and I would just have to do it myself and the will not refund or make me another the way I wanted it. The manager only offer to fixed it after I said I would never ever get anything from that restaurant again and said I was going to call the 1800 number he said which it was 7:30p.m. by then and the kids was hunger and that he would replace it and I will have to return the ones I had. I expect if I'm paying for something that I should get it the way I want it . plus he said maybe I should call the store next time instead of doing it online. worst service I have ever had in the 45 years of my life and would never recommend anyone to ever visit that particular pizza hut.

Hello my name is Deiontre Ramsey I order from you guys for my son and I he 2yr old. Anyway I bought it around 6.30 my son is sick he keeps throwing up and have a high fever after eating that pizza and it's food poison so I'm contacting you guys because im going to the court and file a claim because this is going on the third day and he still vomiting

I was in the Pizza Hut in Trenton TN, on 9-8-17 at about 4:00 pm. I ordered a pizza and dined in the restaurant. When I went to the counter to pay and leave there was a heavyset black lady working behind the counter. She did not introduce herself or greet me so I cannot tell you her name. She stated she would be at the counter in a minute to ring me up. About 15 minutes later I asked again if I could pay, I needed to leave to be on time for work. She said it would be a minute, and I told her I had been waiting for 15 she said it will be another minute, so I waved and said goodbye (terrible service is not excused for being late to work.) She yelled for someone to get my plate number though I wasn't leaving I sure was trying to expedite the process to pay for my food and be on my way. She then called me a Mother [censored] and I repeated it for your other patrons to hear, so they would know how she feels is ok to talk to customers. I will not return to this location as long as she is there, she portrayed herself as very rude and I do not feel it would be a stretch to receive a tampered with pizza while she was working.

Hello my pizza was supposed to be delivered by 8:55 according to the 55 minute time frame given on the website. At 9:15 I called the location and spoke with a very rude person named Carla who stated I needed to wait they were running behind. She didn't
Offer any apologies at all and when I asked her for a supervisor she stayed she was one and there is nothing else she has to
Say or do. Below is a photo of the email confirmation and the pizza was not delivered until 9:25 Thanks, Rakisha. Your order will be delivered on
SEPTEMBER 9, 8:55 PM

DELIVERY TO
9125 HWY 6 N
HOUSTON, TX 77095
[protected]
YOUR PIZZA HUT
8576 Highway 6 N
Houston, TX 77095
[protected]
YOUR ORDER - 3170909201734001182032263
Placed on September 9 at 8:17 PM
1 Large Original Pan™ Pizza, Hut Favorite Crust Flavor
Side 1 Ingredients: Classic Marinara Sauce, Extra Sauce, Green Peppers, Onions, Pepperoni, Black Olives
Side 2 Ingredients: Classic Marinara Sauce, Extra Sauce, Pepperoni
1 Medium Original Pan™ Pizza, Hut Favorite Crust Flavor
Whole Ingredients: Classic Marinara Sauce, Extra Sauce, Pepperoni, Italian Sausage
Special instructions: Apt 211
Order Total: $16.37
HUT REWARDS: You received 60 pts for this order.
Points will be available within 24-48 hours of purchase
Payment Method: Cash

I call this pizza hut on 9229 Lawyers rd mint hill nc 28227, mrs Melania she said she was the manager who knows but she said her employees dont want to delivery in my home because is dark which crazy I live a minute from their location and is a nice community no dangerous zone this nasty lazy ppl should not make excuses when they dont wanna work just dont go to work and that day and thats all

Tonight I ordered a pepperoni pan pizza online, I was given a hand tossed pizza & told it was a pan pizza, I was also told when my pizza was cooked that the dough didn't rise & all other pan pizza were frozen, this marked the second incident this week with my pepperoni pizza order.I told the workers I was displeased I frequent this location often. On Wednesday 9/6 I ordered a med pan pepperoni pizza and I had to call and complain about the order.