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CB Fast Food Chains Pizza Hut Both product and service
Pizza Hut

Pizza Hut review: Both product and service 1

M
Author of the review
5:38 pm EDT
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My husband ordered a pizza at the Blairsville Pa facility. He brought it out to the vehicle. I have never seen a pizza prepared so bad in my life. It wasn't even cut right and was dark on the bottom. I took it back in and asked why they would even serve something like this? I was told they had new people. No excuse! I asked for my money back and was told NO, that they would make another one. that is all they can do. Why would I want another pizza when they messed up the first one so bad, and I had no time to wait. I asked his name and was told "I don't have to give you my name." He said he was the assistant manager. Wow, is this really how you run your business? I left with no pizza and no cash. I have been managing a 24 hour store for 19 years. If ANY of my employees treated a customer that way they would be left go immediately. In todays day and age there is no reason to treat anyone so rudely. Now how are we going to fix this... I want a refund or I will take further steps. $14.58 to be exact. I will be expecting a follow up. My phone is [protected] and my email address is [protected]@yahoo.com.

Claimed loss: $14.58

Desired outcome: I want a refund and that "assistant manager" retrained on how to deal with customers professionally!

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O. Turcotte
Aug 05, 2024 4:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

A poorly prepared pizza and a less-than-helpful response can definitely leave a bad taste. Who knew a simple refund request could feel like negotiating world peace?

Hopefully, Pizza Hut gets their act together and offers a speedy refund. With your experience managing a 24-hour store, you know the value of good customer service, and they should too.

Here’s hoping your next pizza comes with better service and a side of satisfaction!

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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
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    United Kingdom
    8800 100 1958
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    Russia
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
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    United States
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
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    Canada
    +33 351 860 038
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
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    Romania
    +351 222 444 222
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    Portugal
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
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    Singapore
    More phone numbers
  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
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    Oct 29, 2024
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category