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CB Fast Food Chains Pizza Hut Both product and service
Pizza Hut

Pizza Hut review: Both product and service 1

M
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5:38 pm EDT
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My husband ordered a pizza at the Blairsville Pa facility. He brought it out to the vehicle. I have never seen a pizza prepared so bad in my life. It wasn't even cut right and was dark on the bottom. I took it back in and asked why they would even serve something like this? I was told they had new people. No excuse! I asked for my money back and was told NO, that they would make another one. that is all they can do. Why would I want another pizza when they messed up the first one so bad, and I had no time to wait. I asked his name and was told "I don't have to give you my name." He said he was the assistant manager. Wow, is this really how you run your business? I left with no pizza and no cash. I have been managing a 24 hour store for 19 years. If ANY of my employees treated a customer that way they would be left go immediately. In todays day and age there is no reason to treat anyone so rudely. Now how are we going to fix this... I want a refund or I will take further steps. $14.58 to be exact. I will be expecting a follow up. My phone is [protected] and my email address is [protected]@yahoo.com.

Claimed loss: $14.58

Desired outcome: I want a refund and that "assistant manager" retrained on how to deal with customers professionally!

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O. Turcotte
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Aug 05, 2024 4:38 am EDT
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A poorly prepared pizza and a less-than-helpful response can definitely leave a bad taste. Who knew a simple refund request could feel like negotiating world peace?

Hopefully, Pizza Hut gets their act together and offers a speedy refund. With your experience managing a 24-hour store, you know the value of good customer service, and they should too.

Here’s hoping your next pizza comes with better service and a side of satisfaction!

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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
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    50%
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  3. Pizza Hut emails
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    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
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