Pizza Hut
Reviews and Complaints

the money does not come out of their pocket, it is part of the monthly allowance, and they can write it off thru the company as a donation, they actually save money by making the donation

The money for the food comes directly out of the manager's pocket. Do you know the manager's situation? Did you ask? I agree with the first comment, you ingrate.

I say that pizza hut is a cheapskate company

Give back the certificates; if you can't be grateful for even a small act of charity, you do not deserve it.

That's your best bet.

Pizza Hut pizza is so poor in quality for the cost. Years ago it was awesome, now it's like eating cardboard! You can send all the coupons you want, we would rather eat from a local shop that is made with real cheese and an abundance of toppings when you order them. If I order a mushroom pizza I'm lucky to get 2 mushrooms sliced up. And time and time again, when I've had onion on it, it has been the damn skins...gross, cheap, tasteless. In these economic times you best watch your step or you will be asking for a bailout! We won't miss you when you go...

Today I had a horrible experience with the store manager Noel located at 220 Marrietta Hwy, Canton, GA . My son and I placed an order to your Canton store [protected]) we were told that our order would be delivered by 4:04. Around 4:15 my son called back and was told he never made the order? When he told the young lady that answered the phone that he remembered her voice she told him that he was wrong! He then asked to speak to the Manager Noel who decided that she would set him straight by telling my 18yr old son that he must not know how to dial the phone ( dripping with sarcasm) and then hung up. I called back to understand why she felt the need to be so rude and I also wanted to make sure that we were dialing the correct number. I guess Noel felt that we were getting on her nerves and decided that she was going to start yelling at me! Noels felt that if she yelled in the phone several times like I was an animal that would make me go away. No it did not work it only made the situation worse. Now I am angry and asking her if this is the way she treats all of her customers when things go wrong and her response was " I TOLD YOU YOU DID NOT ORDER A ###ING PIZZA FROM THIS STORE"!. This was not the right choice of words at all! I then called the store back and asked for the name of the area manager or the owner of the franchise and again Noel decided to be nasty and hung up on me! Two minutes later a delivery guy calls and tells me that he has is trying to find my home so I give him directions and hope that he gets here soon. Then I get a call from yet another one of your people telling me that there was a mix up and the call went to the wrong store and he would not be able to deliver to my home we are to far away and he will have to call Noels store so she could send it from there. I declined that order. I would greatly appreciate a response from you.

Last night went to pizza hut, ordered a pan supreme and had very scant amount of toppings, was very dissappointed, two weeks prior ordered personal pan supreme, another customer came in after me and ordered large pizza got his pizza in 15 min, got mine in 30 min

Next time, go pick it up. Anyone who has been robbed in a certain location is not going to want to go back. Lives ARE more important than pizzas.

Don't take it personal that you live in a bad neighborhood and drivers don't want to risk being robbed, or their lives over pizza.

I called and placed and order and was told it woud be and hour before it is delivered which was fine. One hour and forty-five minutes is ouragous. I called back and the manager at store #711029, pissa hut, 7681 southlake pkwy, jonesboro, ga said my pizza is on the way and she would give me a five dollar discount on my next pizza. So i say o.k. Then i finally get the pizza and it's all cold giving everyone heartburn. So i tried to call back three times and have been put on hold for at least 30 mins each time and still know one pick up the phone. I feel i am getting no satisfaction.

Thanks
Tara

Ok here's my complaint in kc I went to order a Super Supreme pizza with everything it started as 18.99 I deleted all the meats did not bring down the price added chicken price did not go up went to veggies says there was no veggies on the super Supreme which is inaccurate on that pizza but as soon as I started adding veggies price started jumping up yet the pizza cost less bc all the extra meat was removed and 12 wings cost 18.99 but 18 wings are 27.99 these prices are becoming ridiculous so I canceled my order and from this day on am boycotting all pizzahuts

Look I don't care about all these other complaints, I just want to voice my opinion on the food we received from pizza hut. We ordered wings and fries, the wings were fine the fries not so much. it tasted like the fries were reheated in the deep-fryer and then set around for a while. My beef is that we paid enough money to go to a regular restaurant not a fast food place. The quality control is at the lowest level. It seems like pizza hut takes no responsibility for the quality of the food put out. The health department should look into the location we got out our food from, which was 12961 N. Main St. Jacksonville, fl. 32218.

I am writing to provide feedback on the worst customer service experience I had with this Pizza Hut location. I had placed an order online for carryout for a future time for 8:15p on 12/30/18. I arrived about 8p to Pizza Hut to check on my order. A heavy set Caucasian associate stated that the pizza hasn't been placed in the oven yet. I proceeded to tell her that's fine, I will run to Walgreens across the street and will come back. She rudely insisted that I pay first (when my order hasn't even been placed in the oven). I am a regular customer mostly ordering online for delivery. I told her that I will pay at pick-up, and she kept stating that I should pay now, meaning if I don't my order is not going to be made. Then I asked her is this a new policy and she stated this has always been their policy. Keep in mind that I have been ordering from this Pizza Hut for years. Afterwards, I told her well I will discuss this with your corporate headquarters, because I'm not paying until pick-up and I'll go ahead and cancel my order. She stated that it's fine and that she will call corporate herself and cancel my order. This associate by far has the worst customer service and I contacted corporate informing them of this and will be providing reviews on a every social media platform that I can. She is the most disrespectful associate who needs additional training, and possibly additional education. As a healthcare professional we provide exceptional care for our patients and the best experience we can. Looking at the previous google reviews this employee's actions seem to be escalating and proper disciplinary actions need to be taken. This location pertains to the Pizza Hut on 1358 Big Bend Rd, Ballwin, MO 63021.

I'm a young single mom of two kids a 6 month old and 2 year old so it's pretty rough going into places with them, today I took my 6 month old with me and I made the worst mistake of getting the big dinner box. I went to the Greenville Ohio location around 330 today and NEVER in my life have I had a worker treat me the way the female worker treated me today! She was very friendly and was talking to my daughter then she even carried the stuff out to the car from me! Definitely not a complaint but the best service 10/10 and will definitely be coming back a lot

We ordered over the telephone 2 pizzas super supreme and vegetarian supreme with two classic sides. I was told by the man on the phone whose english language was somewhat poor. that it was an hours wait and I was surprised by this as usually delivery is within 30 minutes at least. this was 6.33pm as on my pizza hut credit card receipt I asked if they could try to be quicker and he said he will try. Any way an hour and ten minutes passed and i rung the delivery hut to be told by the same man that the delivery driver left 10 -15 mins ago and that e should be with us any minute. bearing in mind we only live about 7 mins up the road by car. Any way i waited and until 7.55pm and called back and a woman answered to say that it should be 10- 15 mins. I took issue with her having explained to her what the male had stated. She passed me back to this man who turned out to be the manager and i stated 1hr 30 mins was ridiculous and that i did not want the pizzas being delivered cold. Any way he said he would check to see where the delivery driver was? he just happened to turn up out side and delivered only one side and to top it the vegetarian pizza was the worst wed ever seen with uneven cust tomatoes and yellow green peppers, it was a vegetarian not eve a supreme and it was over packed with tomato sauce, pwher do pizza hut get these employees from? we would like a refund it was a waste of money.

ordered take away pepperoni pizza from Pizzahut which turned up dry, cispy and burnt looking. it looked to me like it had been re heated and shoved in the box. itwas over oily. i had one piece and fifteen minutes later threw it up.i felt sick for ages after. contacted them and got a polite email saying they would contact branch concerned to riase the mater. don't think company standards are really carried in in practice with staff they employ. won't use them again.

We ordered the special which was one medium, pizza (the picture showed a pepperori pizza), bread sticks and cinnaparts for $14.99. With tax it all came to $18.99 (CDN). With that we asked for mushrooms, extra cheese and extra sauce. When we got home, there was NO PEPPERONI ON THE PIZZA, only some mushrooms, cheese and sauce. We called and spoke to the Manager and he said we had to ask for Pepperoni as a topping and that we did not. We DID point to the picture and said that is what we wanted. He even wanted to hang up the phone on us and was very very rude. Please do something about them. BAD SERVCE and BAD FOOD TOO. We will not be ever dealing with PIZZA HUT ever again.

The ad on tv states that all pizzas are 10.00, even the meat lovers pizza.Then when I tried to order it they said it was a xtra charge.I told them about the tv ad but it didn't matter.I ordered pizzas anyway bacause I promised my kids but that isn't right...

Pulled up to a Dine-In Pizza hut at approximately 9:55 on Monday 6/29/09 with my husband.After reading the hours posted on the door that clearly stated the store hours were until 11pm we get out and proceed to a locked door, after standing there for 5 minutes no one ever came to let us know the dining room was closed for the evening.
After we got back in the car we saw a family of 4 (hispanic) proceed to the same locked door and then be greeted by another hispanic lady.I told my husband"they just walked in " and he said "try to catch the door".I proceeded to the door and waited and was greeted by a hispanic lady that advised me that the dining room was closed, I said to her "well it's just 2 of us and you let them in", and by then they were being seated by a waitress.The Shift Supervisor, as she described herself then told me"oh, they already ordered and we were waiting for them" as, there waitress passed out menus to them.She then rudely closed the door in my face.
My issue is if the dining room is closed then whether they ordered in advance or not, it should have been closed and if they ordered in advance then why was their waitress passing out menus?If I was a hispanic lady and not an African American...would I have received service?Someone from the corporate office is going to have to answer these questions.

We hear you:

http://www.wordsandpicturesonline.com/01-08-07.html

I’m a shift manager at a Pizza Hut near Atlanta. Seeing some of these comments just turns my stomach. Customers have a right to be annoyed if their order is messed up or if they’ve received crappy service. As a CSR, server, and especially a “manager”, it is your duty to provide the best hospitality to each customer regardless of their gruffness. Their grumpiness is likely due to an empty tummy, which I take great pleasure in filling with our food.

With that said, I have encountered customers who are impossible to satisfy. One lady called up to our store complaining about a hair in her pizza. All of our staff wear hats or hair nets so I told her to bring the pizza to the store. She refused and demanded a credit. Mind you, this person has done this before. I told her to bring the pizza to the store and a fresh one would be made. She wasn’t having it. She kept calling the store demanding her money back and we put her on hold each time. She eventually came to our store screaming and cussing and even threatening to hurt us. I told her she had 30 seconds to leave the property or the police would be called.

If a customer is being unreasonable or threatening, you’re well within your right to refuse them service. Most times, they’re friendly and understanding unless their service has sucked.

As a CSR and driver at Pizza Hut, I will encounter 1 out of 100 customers that are just impossible to please. You get the same thing at fine dining establishments and Applebee's. The key is to make the customer feel bad for being a jerk by smiling, being polite, and giving excellent service. Minimum wage or not, it's a job and you have a choice of where to work. If you can't take it, then quit.

I disagree. Today, I ordered from my local Pizza Hut wjo has been delivering to my house for 18 years. Yes, they have often forgotten items such as sauce or icing, but in the past they always apologized and tried to complete the incomplete order. Until today. Today once again our sauce and Icing was missing, so I call our Pizza Hut. Instantly I am put on hold, this is fine, I am used to being put on hold by them. They take me off hold, I explain the issue, the manager mumbles something about the problem that I could not make out, then without warning, she puts me on hold again. Then I am shortly hung up on after that, nothing resolved. So I call back, say no I do not want to be put on hold because I was hung up on. I mention my incomplete order, get an insincere apology and then am put on hold for probably a good 5 minutes. The manager finally picks up, and after I complain that I was hung up on by her earlier (she was the one handling my earlier call) I get to, d by her, "I didn't hang up on you, it's not my fault."

I have worked in customer service, fault or not, it is her problem. She proceeds to argue with me, I am getting frustrated and my voice does raise by now, due to my frustration at her refusing to resolve my problem or take any responsibility towards resolving it. I ask to speak to her manager, only for her to tell me she is the manager. She has repeatedly argued with me, thrown my own words back at me, refused to complete our order there are other orders that she needs to deliver before she can complete my incomplete order that arrived well before those orders.

She then proceeds to hang up on me because, in her words, "I am yelling at her." Yes, my voice had raised in frustration by this time, no, I never cursed or called names.

What happened to, "I'm sorry for the inconvenience, let me fix this for you?" I was never offered this service by this manager. What I was told was that none of the mistakes were her responsibility. It's discouraging when you have a customer service problem and it becomes no one's fault to resolve it, not even the managers.

And yes, I have worked in Customer Service, I handled jobs in a print center. Mistakes were made sometimes, not always by me. But they were always my mistakes to fix when dealing with a customer, regardless of whether the mistakes were my fault or not. Never would I have once considered telling the customer, "I didn't do the mistake" like this Pizza Hut manager did me. Fact: the customer doesn't care who is at fault. They don't want to hear excuses on why the mistake happened. They just want the mistake fixed.

I am also a shift manager for pizza hut and I am in complete agreement. In my year of working for pizza hut, I have experienced a lot of abuse. Not only from customers, but from the company as well. I have experienced countless of 8+ hour shifts with no breaks. I have experienced being thirsty for over 5 hours at work because I am not provided anything to drink and I cannot leave the store. I have closed the store until 2 am just to come back in six hours at 8 to open alone. I have been told by numerous bosses including my franchise manager that my work comes before my college education and personal life. I have met hard-working amazing employees who have not had a raise in the 4 years they have worked there. In 2014, my store made over 1 million dollars and none of us received any recognition. But the worst part is, the employees who work the hardest make the same amount of money but for 3x the stress and work. The people who do their jobs get the worst tasks for the same pay. And as if that wasn't bad enough, the constant abuse from customers is not helping the situation. I understand and take the time to resolve all customer complaints, and I realize that you expect proper service if you are paying for something. However, I have had customers blatantly lie to my face about not receiving things that they never ordered. I have had people argue with me for 20 minutes even though I have proof that they never ordered what they claim they did. And I have heard, "But doesn't the $2.80 delivery charge go the drivers?" as an excuse not to tip countless times, even though we never see a cent of the ### delivery fee. I have had people scream at me on the phone about their order, only to discover that they did not even order from our store. I have had my drivers threatened by people. I worked ALONE at night while my company knew that they had over 7 armed robberies of nearby stores in the past couple weeks. Pizza Hut basically left me alone after 3 armed men had seriously injured other employees nearby. If you get nothing else from reading my story, I want you to understand this: Customers are abusive at times, but at least they have a right since they paid for a service and really do deserve what they paid for. Pizza Hut is abusive ALL the time, without any reason.

I haven't worked at Pizza Hut but I've been doing customer service for over 15 years. I don't make minimum wage wage either. Trust me. And I will openly say that some customers are impossible to please. Not all but a few yes. These are the people who demand respect from themselves and give none to anyone else. I have no problem with doing my job but there is a limit. When you deliver bad news customer they take it well, become indifferent, upset or psychotic. Its the psychotic I have a problem with. The yelling, the cursing, the belittling, the personal attacks . Its like screw you. No matter how much I get paid, its never enough to put up with abuse. At this its not about solving the problem and all about them treating you like an animal so they feel better and thats NOT what we get paid to do. It just isnt. It gets to the point where they arent even interested in being assisted by you and just want to get a rise out of you. And its disgusting. I go above and beyond to help customers, but when they start acting like that I do my job and nothing further. They get nothing EXTRA out of me. Nothing! So I sympathize with all of the customer service representatives here regardless of which type of industry you work in. Customers can and will be [censored] bags but you don't have to buy into that customer is always right crap because its not true. Customers are NOT always right but they sure use that motto to try and abuse us. And for all their grand standing, there is no way they would be okay with being treated the way they treat us, on or off the job.

I m also working for pizzhut in London, All I can say is that I always try my level best to do my job with honesty. I m working hard and I love my job though I am not earning enough.
When serving customers I always respect the customers and welcome them with a smile. I give good customer service to all customers always because I believe that they deserve that.

Imran Khan
Islington Pizza Hut
London

I worked at pizza hut in Attalla Alabama. Their motto is slow cold and rude, at least that is what the training video said. The manager would tell people we weren't delivering because we didn't have a driver there when I was the delivery driver. I quit when my wife got robbed delivering a pizza and the manager was more worried about getting the stores money than letting her leave to go to the hospital. My wife got fired the next day because she was a "liability" for getting robbed, in the 3 1/2 years prior working for Domino's she never got robbed. Pizza hut doesn't care for customers nor employees. Just my 2 cents.

I would say about 75% of the time that I order fast food or pizza, my order is wrong AND they forget something that I ordered after me stressing beforehand to PLEASE don't forget this sauce or that sauce. But, GUESS WHAT...they forget it anyway and blame each other and there we are with food that is not good without certain sauces, and if you want to wait until they bring some back, you entire meal is cold and ruined! It is simply a matter of incompetence! How long does it take to match up an order ticket with the order being delivered? 15-20 seconds ? Is that too much for a customer that does not have to spend their money with this business to ask for? It is getting to the point now that I don't order pizza or fast food at all because I'm so sick and tired of being treated like I'm a bother to these workers and this business. I will fix my own food unless I'm out somewhere and have to choice. If more people did this, these companies might come down off of their high horse and realize who the boss truly is in this situation! Besides, it's healthier anyway and a lot less expensive! A win win situation all the way around...think about it.

Just typical, lazy American mentality! These horrible customers you speak of pay your crappy minimun wage salary! When a customer goes out to eat, or orders fast food, they do so for a reason, because they want food and a little respect and effort on the behalf of those paid to do so. If you are not a people person...GET A DIFFERENT JOB! It's that simple, otherwise do your job and stop complaining! How hard is it to put a sauce in a bad, or say I'm sorry, or to simply make a wrong a right with little effort. Most customers don't want more than they are paying for and that is good food with good service! If you are not capable of completing a simple fast food order, then maybe even a minimum wage job isn't for you! Grow up already! Every job involves doing things we don't want to, but we do what we have to do to get the job done. Besides, with the economy the way it is now, you might not even be able to get a crappy minimum wage job before long, then you might have a real reason to complain!

I think it's ridiculous. Stupid. Don't act like you're so grand that you deserve to be treated better than everyone. Rule #1 in any situation where you deal with your customers, the customer is ALWAYS right. If you start reacting poorly to how they're acting, then you're just as stupid as the stupidest customers you've ever served, and it also reflect on how the customer will CONTINUE to react. If the customer sees you get upset, then clearly, they feel as if YOU feel they deserve to be treated like cattle, and not given the service they've paid for.

My pizza hut locale has screwed up my order no less than 50% of the time I've made orders. Whether delivery, take out, or eat in, they have screwed up my orders 50% of the time. And yes, I have kept track. I used to work in a food production plant. Knouse Foods to be exact. And I learned some VERY important things while working there. Regardless of WHAT place you work in, if you make food, whether manufacturing, or just cooking it, your employees, EVERY SINGLE EMPLOYEE, is WHOLLY responsible for QA and QC. Do you know what those are? Quality Assurance and Quality Control. And ALL of them MUST comply with the GMPs of their work place, Good Manufacturing Practices.

The job of these OVER paid whiners, is QUALITY ASSURANCE. Your job is to make sure your customer gets what they order. You want to get paid more to do a better job, but would you let them pay you less for doing a ### job? Of course not. The world owes you NOTHING. If you take on a job, do it well, and do it right. Don't slough and say, "They don't pay me enough to do it right." They pay you what EVERYONE ELSE in your line of work is getting paid. And you are OBVIOUSLY over paid.

Remember, without your customers, your business serves no purpose, and therefore does not exist. Your customers are your life blood, mistreat them, and you'll be sorry.