Pizza Hut
Reviews and Complaints

On september 29, 2018 i ordered a pizza box and it was said to be delivered in 30-40 minutes and after about an hour and a half i called in the store because it had not come in and nobody answered then 2 hours went by i called and nothing and then 4 hours later and still nothing. This is the first time something like this is happened and i am very disappointed.

I was highly disappointed in the quality of my pizza. I order two pizzas one of which the pizza dough was undercooked it was doughy. I couldnt even enjoy a bite we had to throw the whole pizza away. Im always ordering pizza from pizza hut and never have an issue i would greatly appreciate it if my order was replaced not only because the pizza was undercooked but once I took a bit the cheese and toppings was not tasting or looking good at all im very upset that the quality of service was bad and I'm a very loyal customer because I absolutely love pizza hut but as of tonight my order was just not very great at all !

I come to the Pizza Hut in Culver City about once a week. Every time something is wrong. About 6 weeks ago the young girl that answered the phone seemed not to know anything about the menu items. ie.I ordered chicken Alfredo pasta. It took her several times of asking me to please hold so she could talk to someone else. She picked up one time telling me they don't have Chicken Alfredo Pizza. Took almost a half hour to take my order. 4 weeks ago, 2 weeks ago and again tonight they were out of 20 oz diet Pepsi. One time whoever answered the phone kept telling me they don't have 20 oz drinks. They have one liter.and 2 liter. When I picked up my order I showed him on the bottle it's 20 ounce. He gave me a snotty response. Every time I go to this store something is wrong with my order.

Pizza Hut in Marianna Florida

On my way back home one day from Daytona Beach we stoped for lunch. This place was totally discussting, needs serious management training. I'll never stop again unless you garranty it's clefaned up.
I served myself been cause couldn't get service, even after all that the pizza was good but worried me and the salad Bar was as bad as the shades!this place needs help.

Last night I ordered two medium pizzas...a super supreme and a meat lovers... when the pizzas arrived the crust was still doughy and the cheese was barely melted.. so I called the store and the manager their said they would remake the pizzas and send them back out. When the pizzas arrived the delivery driver informed us that the manager had checked the pizzas to make sure they were ok... well they were not ok the second set was still doughy in the middle, the crust on the pizza was not even brown, when you picked up a piece of pizza your toppings all ran off because the crust was doughy. I am really disappointed with the quality of my product and will probably never use pizza hut again. Date of the incident was September 27th around 9pm. I would like a refund on my pizzas if its possible, i spent 23.000 dont remember what the cents portion was but am not worried about that. Maybe its time to retrain a manager as to how a pizza should look when it is done.

Today 29th sep, we placed order with Pizza Hut Karama at 9.00pm and the pizzas were delivered at 12.05am . Only 3hrs of waiting..., . What a pity... what customer service. And when we were calling to get an update, the manager was asking shall we cancel the order, after waiting for food .
So Pizza Hut, if you can't serve ur customers please don't orders. But please don't make starve like this. Just remember you are not the only Pizza company available.
Thank you for the fantastic delivery and this will be our last order with you .

I just visited the pizza hut Express in the novi target for the 2nd time today 09/28/18. The first time I came after 12 noon and was told the ovens were down and they did not have food. I thought I would give it a second shot today and when I walked up to the counter there was no one there. There was not a single Express food item available to grab and go. Not one thing. A gentlemen finally came and when I ordered a pizza breadstick combo meal he informed me they were out of breadsticks. How is a pizza place out of bread items? The coke machine was out of ice, cherry coke and diet coke. The coke I did get was flat. I was offered a substitution item of the breadsticks so I chose popcorn. I sat waiting for my individual pizza to be cooked. After it was delivered I sat to eat my meal in the open tables provided. I watched 3 different customers come up to the counter and leave as the gentlemen left the counter. Eventually another staff member from the Starbucks came and put up a gone on break sign back at 1:45 . Why would you schedule a break of your only attendee during the lunch time frame? Needless to say I am only submitting this complaint because you really have an opportunity to make more money at this location with the amount of traffic I saw come through here but the service and availability is so poor. The Starbucks had a continuous line and help with good service.

Really? You get a kid ripping a box apart, screaming out of control, huffing and puffing? And after she's done screaming, the narrator says, "You're teaching her right! " What? DUMB!

Can't think of a better way like having friends over ordering or eating Pizza Hut pizza showing them having fun while watching and being into the game and liking the pizza at the same time? No let's show a girl freaking out ripping a box, huffing and puffing snorting out of her nostrils telling parents this is a great way for your kid to act. Thank you Pizza Hut !...said with sarcasm.

On 9/26/2018 at 9:08pm I ordered a pizza online for my elderly mother. An hour passed with no pizza. I called and was told they didn't have an order for that name. I looked at my email and received a confirmation number and called back. They told me that they would send someone out there. I asked if it was going to be free because it had been over on hour. and he said yes and then the manager got on the phone and said the delivery person went the senior apartments and called and nobody answered the phone which is a lie because she's waiting on a pizza. He then tells me he voided the order and I would have to pay again because the first order was cancelled. I explained to him that's not my mothers fault . He then told me that he couldn't do anything else and I would have to place a new order. I told him "no" you have to do something and he hung up the phone in my face.

9/26/18 my husband and I were working from home. We ordered from Pizza Hut Delivery on-line for dinner. We went to the website, picked out our pizza, chicken wings, and a cookie for dessert and placed the order for delivery at 6:53. I got a text message on my cell phone that the order was received. I got another text at 7:26 that our order was going to be delivered in 35 to 45 minutes. At 8:30 no pizza. I call the Pizza Hut store, no answer. I wait another 10 minutes, no pizza, I call again, no answer just rings and rings. I go online and check my bank card to see if the credit card was charged, it was charged $32.00 plus tip. I call 2 more times in the next 30 minutes, no answer, no dinner! It is now 10:20...Where's our food? Delivery guy never called, no one called us even though they text my cell phone that the food was on its way! We called the Pizza Hut Store 4 times, the phone kept ringing, no one answered! How do you expect to stay in business if you leave your customers hungry and wondering if their food is on the way. And Pizza Hut Corporate...check into the people running your MacArthur Road, Whitehall, PA store. They don't answer the phone. VERY BAD FOR BUSINESS! I'm calling my bank tomorrow to stop payment on the charges to my credit card.
Teresa

9-16-18-those managers need to pay attention!
I order wings 2-3 times a month plus the ones I eat when my sons bring. This evening we again ordered two orders and were unable to eat them because they were buffalo hot. We returned to store a second time and again, they gave us a buffalo hot sauce. I called the store because I was not willing to return a third being that I was already so upset and the person who answered the phone at the store placed me on hold and transferred me to the call center. I again tried to call another 4 more times and all 4 times they hung up on me! The idiots working there really do not care or are just plain jerks and purposely switch the sauces! I am so angry and hungry right now cause I couldn't eat that the feeling to show up at that place and cause a scene is rapidly increasing!
Do not order from the pizza hut located at:7333 sw 152nd ave, miami, fl 33193
Terrible!

I have been a customer and lover of your food for a long time! However, after today that has changed! I placed an online order for two large two topping pizzas, cheese sticks and garlic knots on 09/25/18 at 11:30am at the Jefferson N.C. Pizza Hut! My ticket number was 0005! We could not eat the pizzas! They had put a thick layer of what appeared to be Ranch dressing (a white slime)on the crust then covered it with cheese and toppings! This was slimmest worst damn tasting pizza we have ever tasted! Our guest were appalled! Both pizzas went straight into the trash dumpster! Your food has always been good up till now! You let me and my guest down big time! I guess I will not purchase anything from Pizza Hut until you can restore my faith in your food! Pulling stunts like this is a great way to run off your long time customers like me to your competition!

One of the drivers had someone in the car and smell like a lot of marijuana I was very uncomfortable approaching the vehicle this individual has had this occur more then two occasions I don't know if this Is a new policy but if it isn't this problem definetly needs to be addressed I been waiting over a week now to hear from a manager at the pitkin avenue location

I received a email for a free large any topping pizza and I went to redeem my pizza and it says it's expired but the expiration date says 10/05. I don't know why it's not letting me use it. I got it and within the same week I went to try and redeem my pizza and it says that Everytime I try! I called the store I usually order at and they told me there was nothing they could do over the phone.

The commercial sponsored by the Nazi Football League and the anti American Football League, where you have a little girl screaming and acting violent ripping a box in half and set there and say that they raised their daughter right absolutely pitiful, so you consider teaching a child to be violent over an anti-American sport where they kneel for the national anthem is raising a child properly? I will never do business with you again.

UNREAL!

12584 N Beach St
Unit 134
Keller, TX 76244
United States
It would be great if your company cared about your customers AFTER HOURS AS WELL. The location of your store referenced above has the LOUDEST CLEANING/ Power washing and more going on 2 hours now! Your paying customers would apppreciate your policy change on when it's s appropriate times for such maintenance. Seriously it's ridiculous!

I have been ordering pizza from Pizza Hut and I am not receiving my (Bonus Stars) which the ad on the app said every $1 dollar you buy you receive 2 bonus stars but out of all the 15 times that I have bought with the iPhone pizza hut app I don't receive any Bonus Stars. I usually buy about $30 worth or things every order and I have boughten 15 times. So, I believe Pizza Hut owes my 450 bonus stars. I would please appreciate it if you contact me ASAP @ Spartanstone.[protected]@gmail.com or [protected]@gmail.com
I would really appreciate it if you guys took me seriously Because I don't think it's right to get online scammed.

date of incident was Saturday 9/22/18. placed an online order and at the address written below. later on called this location and changed the pick up time to 6pm instead of 3:30pm. When I arrived at the store to pick it up. the staffs at the desk were extremely rude and unprofessional. I stood in line as I watched how they talked to a lady infront of me and did the same thing with me. When the lady requested to have their names and manager information to report them they stated "here is my name badge, we don't care". I told them this will be the last time am doing business with them over at this location

Your Pizza Hut
3502 S Carrier Pkwy Ste E
(Carrier Pkwy & Corn Valley)
Grand Prairie, TX 75052
[protected]

YOUR ORDER - 3180922122706001182027106
Placed on September 22 at 12:27 PM

Type of restaurant: Inside a Target store

Address:
3500 East West Hwy
Hyattsville, MD USA
20782

The store is supposed to open up by 8am. I went inside to order breakfast (Grilled cheese, breaded chicken tenders, and juice. However the lady was extremely rude, when I asked if I could order and snapped at me "Can't you see I am trying to get it together, I am not even open yet". Nasty beyond belief, it is not my fault she did not open the store on time. Get a LIFE witch! I will take my money elsewhere and screw you pizza hut for hiring nasty ghetto employees!

I order my pizza online so i can pick up 20min from the order time to get my pizza once i arrive. There is no reason why i order 20min before i arrive and an extra 30 when i get here. This is unacceptable. If business isnt wanted and we can go elsewhere. The store in santa ana Harbor take forever. I get it that they get backed up but laughing at customer faces and making jokes about it is not right. Customers want their orders asap that why they order carryour. They are kicking back cracking jokes while im frustrated because its been nearly an hour and the pizza isnt ready. This is pizza hut on Harbor and first in santa ana. I have a rewards account and been a loyal customer for a while now but after this behavior it ruins my views on the location. There is pleanty of places down the street. Papa john, dominos, etc. Please fix this...