Pizza Hut
Reviews and Complaints

I have just picked up my order and came home to find one of the pizza is not what I ordered. I ordered a Large Original Pizza Specialty Pizza: Meat Lover. I got a half plain and half with onion and pepper. I called a total ten times. One time the restaurant picked up and did not said a word (not even a greeting) and left the phone hanging - I can hear all the commotion going on. Another time I was told to hold. Waited 10 minutes each time. The other eight times was just ringing with no answer. I have three kids, two got to eat and the other didn't. Horrible service. Very disappointing. We live too far away to go back. This location is horrendous. Please issue a refund.

I ordered from the store in Stanley NC about 3 different times and each time my order was either wrong or nasty... The one order I wanted replaced was the one with the chicken wings the wings that had no season on them I gave reached out to y'all once before along with the store and to different district managers I am very highly disappointed in the customer support I have received . I can show u screen shots from talking to the two different managers. This is extremely unprofessional and in getting fed up with it. Me and my whole family is about to the point where we will stop eating at any Pizza Hut

our pizzas were delivered two hours late and when we called their customer service line to complain and ask him where our pizzas were we were told to hang the fuk up and that is a direct quote to top that off the pizzas were cold because it took 2 hours to get to us and they were the worst pieces we've ever had from Pizza Hut we are regular frequent and don't appreciate this treatment

On Saturday December 23rd 2017 the manager who was working who I've had complaints about her since she was just a server a cook and I don't know how she ever made manager. She has been messing with my food and my orders time after time. I'm sick of it. This [censor] has made my service hell for the last time. My orders are always missing items, the store manager refuses to reprimand her Becouse there friends. She's rude, and self entitled, and has ZERO empathy for customers. I'm a 34 yr old male been in the military been to over 30 pizza hut store and other restaurant's and this is the worst store...

Hello
Im writing to complain about my online order 3171222194319001181011672

The online deal says 7.99 large 2 topping pizza, i ordered two of them and another personal cheese pizza deal 30% off. Total with tax online was $23.20
Luckily i took a snap shot of the order and prcing that i have as proof. I sent tjis puc to my husband to pickup my order.
The store charged my husband $51.87, more than double the online shown amount. My husband showed the snapshot and manager argued it's incorrect blah blah and still charged him this huge amount.

I will further complain with a lawyer if i dont get my money back. Especially for pizzahut providing fake price or store charging fake amount

Store is: 3227 S White Rd
San Jose, CA 95148

we placed our order and recieved and email saying we will recieve it at 620pm and i tried to call 20 times to reach the store to check my delivery and all i got was a busy line. Finally someone answered and she said the delivery just left its been almost 2 hours. really dissappointed in this pizza hut delivery service because they are NEVER om time or early. ps no weather problems here just cold.

Brought my 5 grandkids for pizza and presents. I had over 300 points, I did not realize was delivery redeemable only. I asked for assistance, and was told nothing could be done. I ordered in, and was .27 cents short on my bill. Again I asked for assistance, and was told no. Then we both had attitudes, and I was refused service in front of my Grandkids. I'll cancelling my points, and phone app. There are other pizza chains in Lemoore. A letter to the editor of the newspaper will follow your response.
Thank you for your time and consideration.

Kent Depner

Ordered at 1:29pm did not receive order until 3:34pm. Called restaurant at 2:55 pm to find out where order was. Spoke to employee who stated that it should be there in 10 minutes but to call back if I had not received order in 15min. Called back at 3:20 pm. Told employee that I still have not received my pizza. Manager Tacara got on phone and debated with me about wait. She also told me that I was the only customer that had complained about the wait and that she only had one driver. She also told me that I should have called the store direct to verify the delivery time after I ordered it online. The driver finally showed up at 3:34 pm. She told me that the wait time of 1:45 minutes was listed on website. I begged to differ. I have been a loyal customer to Evanmill Store and I have NEVER experienced the HORRIBLE service and lack of empathy from Manager Tacara! With that being said... I will no longer patronize Pizza Hut again!

On 12/14/17 I order two pizzas online from the Pizza Hut at 700 Terry Parkway. Upon arriving I saw one customer waiting. After I paid for my order and took a seat two girls began to count the draw. Soon after customers began to fill the lobby. After about 10 minutes the girls were still counting the draw and one girls notice that the pizza were falling on the floor. I asked that the girl that's was counting the draw with the money to not touch my pizza until she wash her hands. She still hand me the pizza and balled up the receipt that I asked for. I then ask for corporate number and no seem to no. I called the store the next day to make a complaint and in order for me to speak to the manager I had to say it was a business matter. I will never order again from this Pizza Hut.

The manager at pizza hut in New Palestine, Indiana, 46163, threatened my father with a gun if he didn't move his truck from the parking lot. She then proceeded to tell him to "go back where he came from" and referred to him as a "camel jockey" (he was born in India but has lived in Indiana since 1978).

This is disgusting and appalling behavior and if she isn't removed from her position I will be forced to instead bring attention to this on social media. Something MUST be done about this. It makes me shake with anger to know someone employed in a management position can get away with such behavior.

Last night I order a pizza at North Lakeland Pizza Hut Location. The order was to go the employee was disrespectful, the pizza was placed without paper on the box. When I graved the box on the window the pizza has grease all over the box even on the bottom. He turned his face back and closed the window ignoring my many calls to him. Besides that, the place looks very dirty and the employees also.

I made this complaint not for myself but in consideration of other customers and the owner of the business.

I am from Oklahoma. I was visiting a local pizza hut in Boerne TX. I ordered a medium pan pizza. The pizza was thin on on side and and thick on the other, the dough was uneven. I told the waiter about the problem. Then the manager came over asked what was wrong with our food? She had an attitude. I explained she said I was wrong that the dough is frozen that's how it comes. She left our table and went back to the back area where myself and my two daughters could hear her telling people in the back that I come in all the time complaining. That's amazing that I am in there all the time when we live 7 hours away in another state. I will make sure to tell all my extended family that we are visiting in Boerne, TX not to go to that restaurant. Very unprofessional.

I have not ordered anything from Pizza Hut for some time because honestly I can not afford the prices. Today (December 21, 2017) I went into a Pizza Hut location and ordered one medium pizza and one order of bread sticks (which cost a total of $21.93) and no one offered any kind of discounts whatsoever. The store was not busy at all. I was the only one there besides the employees. When I get back to my office (much to my surprise) I see on top of the box your coupon offers. Which are 2 Medium Pizzas any toppings any recipe for just $6.99 each - wow what a savings that would have been for me. A large Pizza any toppings anytime for $10.00 again what a savings that would have been to me. And etc.

I know it is not your job to offer me discounts at the location or maybe it is? I sincerely wish that your employees would let people know what discounts are out there so that you would have returned customers.

Everything was delicious so there are no complaints on the pizza itself, but as a grandmother who used to order all of the time from Pizza Hut it would have been very helpful for the gentleman to take a few moments and tell me how I could have saved a lot of money today. According to the coupons on top of the box I could have gotten twice the pizza, one large pizza of my choice or a big dinner box for less money.

Very disappointed in Bradenton, Florida.

Debbie Wren
5440 Jim Davis Road
Parrish, FL 34219

Three times now my order has been canceled after making it online after 8 pm ..i get a phone call right after making order online an lady says same thing everytime they out of what ever size pizza i ordered ..i never have been so dissapointed in poor customer service by far never order from lake elsinore riverside drive location after 8 pm you wont get your order an if you do an do get order hope its right ...

Numerous Booths were broken and exposed
Covered in spiderwebs with debri and trash
As my family and I exist the restaurant in a hurry with disgust we find a big dead bird in the parking lot right by our vehicle... The below subpar maintenance is out of hand ... The filth inside is horrendous beyond words the parking lot of this restaurant is a hazardous and is a hazmat waiting to happen I have pictures to show if I do not hear back asap with confirmation to this situation I will have no choice contact the our local media as I feel very concerned in the health of other innocent guess as they enter this establishment ... thank you Please call me at [protected] Tanya Medrano

I placed the order at the Lancaster Pizza Hut online and it told me 20 minutes before the order was ready. I went in to pick up the order, when I got there unemployed told me that the store wasn't open but it allow me to place my order online. So I call the store in the employee the answer the phone as me what could he do for me as far as I'm placing an order then he recognize my voice and he said oh the store is not open yet. Then I asked her the number to customer service and told me to look it up online the number that I looked up was the incorrect number. The incident was a very inconvenience because I was on a set time frame during my lunch break and was unable to get the lunch that I ordered. So therefore I'm looking to get something in exchange for my inconvenience. However it is hard to reach someone at customer service I believe this is a very unprofessional way to handle business.

Over the past three years I came to this restaurant several times. The workers are always having discussions about their personal life loudly where customers can hear. They have even cursed and yelled sometimes which is totally unprofessional. The food at times is put together with no actual effort to look appealing. I have stopped going to this location because of the service. I have found that the pizza hut in crete-monee has excellent service. I unfortunately had to come here recently due to time restraints but never again.

There is a manager that was clearly having sex with and employee at the eagle river with pizza hut. She had sex with this person for well over 3 months in return for job opportunities More hours and better pay while this manager who's name is Brice Hella was also having Nicole Denton covering for her so she wouldn't get fired due to it. I've gotten in trouble and fired because Makayla Prien and Nicole Denton favor Brice and always give her what she wants. Now my current girlfriend who works there has to take harassment and poor treatment due to Brice sleeping with me while being a manager and never once getting in trouble. I think this is very unfair and very unlike pizza hut to put up with this type of behavior Brice was sleeping with me while on the clock in the cooler and on the premisis and yet was always protected. I don't want any retaliation against my girlfriend more that what she already has to deal with. Brice is being protected from not being fired when really it's not fair. I'd like to please see something done about thus and I know the only way for anything to get done is to go straight to corporate. Because I can't stand to see how hurt my girlfriend is and I'm sick of keeping quiet about the wrong she has done and not one punishment for her but for everyone else instead. Please do something about this.

Okay so I enjoy Pizza Hut as my go to pizza chain, and the few times that I am able to order a pizza 1/3 of the time it's a mistake with my order. This happeneds to me at least 3 times and this bothers me that I want to resolve this issue. My parents believe it's a target on me when I order because it's either the topping wrong and the type of pizza, it's always something is wrong when I order pizza and I really just want to get this issue resolved

I ordered a pizza & it was placed out for delivery at 5:58, scheduled for a 6:50 pm delivery. The rude delivery guy didn't show up until 8:05 with cold pizza & expected me to pay for it. I called the store & got even more worse customer service & was told nothing could be done about the situation. i was also told that they're not like domino's when i never even mentioned Domino's. Worst service ever!