Pizza Nova Take Out
Reviews and Complaints

Order for delivery , address was wrong on the bill , call quickly to notify and the operator say nothing wrong on the address as show correctly , 30 min later call to see where my order is coming in 5 min again confirmed the address , 5 min later got a call saying they make a mistake on sending it to the wrong house and have to wait 35 min again . I was furious and I just say cancel my order. I call few time and confirm the address and still wrong ? What’s the point of calling.

Made an online order for a large pizza.

I arrived at the location at the approximate time indicated on the email confirmation.

When I arrived, no one noticed me for ten minutes.

When pulling up my order, they made me pay and then seemed like they just started my order.

I waited another 20 mins and noticed another walk-in got their pizza first.

When asked what am I waiting for, I replied with, "An online order placed 30 mins ago"

Apparently my order was already in the ready stack.

I wasn't informed and I was just waiting with my toddler, order was ready and no one called for me.

Even after paying, they asked if I had paid, doesn't your system show it's paid already?

Couple things:

1. Why are online walk in orders started when the customer arrives?

2. Why are customers not greeted until 10mins later?

3. Why are customers waiting when their order that is already complete.

4. Customer service is really lacking, organization, consideration etc.

5. Understand it's busy on Friday but staff should be aware of customers in their store.

Hello,

I ordered pizza at 1881 Steeles Ave W online today (August 5, 2022) at 3pm. The pizza should have included fresh mushrooms and Grilled Chicken.

I don't see any Chicken there. Or you replaced chicken with an unknown soya product?

Could you please investigate this issue and return with an answer ASAP? My next step will depend on your investigation results.

Thank you.

On Friday July 1, 2022, I was ordering pizza nova through the website, pizzanova.com on my computer. I was going to make an order for a large pizza and garlic bread. I like their garlic bread (more moist than others I think). I ordered the pizza, but could not order the Garlic bread. Why? When I try to click on the additional favorites sub-heading, it appears and disappears in a blink. One more thing, the Create Pizza red button is at the bottom of the webpage which you have scroll to. It should be the first thing you should see on the website at the top I would think. I tried to click on the additional favorites many times in order to get to the garlic bread.

On Saturday, July 17,2022 @ 6:55 pm I placed an order at the Midland and St Clair location. I tried ordering a large, but it would only except a medium. I now understand why, the gluten free dough is frozen and really thin and only comes in medium. The pizza was disgusting, thin, hard as cardboard, I have had gluten free pizzas many times from other establishments which were made fresh and tasty. This is my first and last time I order gluten free from Pizza Nova and pay $20.50 frozen pizza would have been tastier for.1/3 of the cost. They should really state that the crust (thin) was pre-frozen. Thank you

Firstly, the delivery man forced me to provide a tip by holding the Point of Sale machine and asking me 15% or 20% should be my choice on whether i want to give a tip.

Secondly, our pizza had no cheese at all and lastly my son experienced a horrible stomach bug due to the pizza.

Overall, a bad experience with Pizza Nova.

Date: Friday, May 27th, 2021.

Time of order: 6:27pm

Time of Delivery: 6:52pm

Order was done over the phone.

Delivery Address: 94 Pennyhill Drive Scarborough, ON

Ordered a large pizza 1/2 pepperoni and smoked ham. The pizza was completely burnt cheese was burnt crust black. The ingredients had hardly no sauce. When they took this out of the oven they must have seen that it was burnt. When I pay 23.71 of my hard earned money I expect to be able to eat the pizza and enjoy it. Ordered from store on Danforth Ave Toronto Ont

I placed an online order at 7:17pm on May 19th for pickup and I ordered a pepperoni party pizza. The confirmation email I got said it would be ready by 7:37pm. I arrived at 7:44pm and paid for my order and sat down and waited thinking that it would only be a minute or two. It became very clear to me that they had not started on my order as I heard whispers from the staff but no one said anything and no apology was offered. I continued to wait and only received my order at 8:02pm! I waited 20mins for an order that I placed online almost an hour prior. This is disgusting customer service. They make a mistake, keep me waiting and SAY NOTHING. NO ACKNOWLEDGMENT OF THEIR MISTAKE. NO APOLOGY. I’ve attached my receipt of my order as proof and if you want more proof you can pull the video of the store and you will see me as I am the only one in the store waiting. Shame on the staff at this location!

Hi

My order number is 4715845 and

2 Topping Pizza(Medium)

Regular Dough

Classic Tomato Sauce

Regular Mozzarella

Black Olives

Bruschetta

Italian Style Hot Peppers

Fresh Mushrooms 2x

Feta Cheese

Well Done

This is what I ordered but as you can see from the pictures I got triple tomatoes almost no mushrooms and no feta cheese. Also I see some garlic in it. I don't understand this is not what I ordered at all. I couldn't take it back because I had a guest and I couldn't get out from my house to show to store. Also the last thing as you can see on the picture the pizza was very wet soggy. We are super disappointed with this order. Please keep in touch with me via my email.

Thank you

Best regards

On May 12, 2022 at 7:55PM

526 Church Ave

Toronto, Ontario

A male customer brought his leashed dog in to the restaurant. The front of the counter server appeared aware of health codes violations. other customers child when to pat the dog.

The dog was not label as a support dog, and was not a seeing eye dog. I believe those are the only exception.

I order a lot of Pizza Nova and lately it has been taking too long and the last 2 times I ordered it was over 1 hour and one of the delivery people showed up over an hour late talking on their cell phone. That is extremely so un-professional. I couldn't even ask why my order took so long because he was talking to his Bluetooth the hole time in Arabic I think.

I don't complain ever but this is not acceptable and how is it that employees don't show confidence in company and product?

Sad...

I haven't been able to order online for a couple months. Through email I've been told problems being taken care of but it's become a very frustrating problem. For yrs I ordered online, my credit card, never been issues. Site continues to fail and I'm being asked if I forgot my password? In the meantime I've been ordering from other places. Just not worth the headache

We are die hard Pizza Nova fans but unfortunately this order missed the mark. Not only was our pizza severely underdone (we requested Well Done and had to recook it at home) but we didn't receive a paper liner in the box so our pizza stuck. All I'd like is a refund for a disappointing order!

P.S. Kind of suspect that there's no "contact us" for Pizza Nova?

Saturday, April 16 I ordered a large deluxe Hawaiian pizza for delivery at 7:06. My confirmation email said it would be approximately 30 minutes. It took until 757 for my order to come. Double the time they said it would. It came cold and burnt.

Extremely unhappy I would like a full refund. I don’t think I will order from this location again 3100 Dixie Rd. in Mississauga.

We have been Pizza Nova's clients for almost 20 years, and always preferred your brand over Pizza Pizza or Pizzaiolo. Lately, maybe the last three deliveries we are seeing a drastic change in the flavour and dough quality, and last night I could certainly say that you have lost a very loyal client. I can compare the dough almost to a very fake dough comparable to a cardboard, and the pizza sauce has lost its unique Pizza Nova flavour. I wish you the best, and hope you can take this complaint seriously in order to have your recipe/ingredients up to standard.

I can also add that several friends had already commented me about the declining of your products, and now I can totally relate to their comments, last night it was literally a total waste of my money.

On March 5, 2022 I placed an order for pizza in the amount of $60.83 and charged to my credit card. When I received my statement there were two charges for the exact same amount for the exact same date. I did not order twice.

There is no contact information on the website so I can't dispute the problem. Also all my order history, including favourites, etc. is wiped out so I can't track anything.

Where is my information ?

Debra Matthews

We have purchased Pizza 3 times this week because of current circumstances due to knee Surgery and therapy, too busy to cook...

Our 3rd order; the Pepperoni Mushroom Pizza smelled like a Urinal when taking a bite from the Pizza. I did not think about the distinctive odour until eating the pizza slice, it tasted awful. I am very disappointed considering it was our 3rd take out order this week; What a disappointment for a repeat customer, thus is a display of Consumer Food Hygiene. I am very shocked considering how many years I have Royally purchased Pizza from Pizza Nova over their competitors, eg. Pizza Pizza or Boston Pizza, etc. I hope our Pizza Dinner does not turn into something more serious due to Semonella Poisoning or some other type of Bacteria.

I have slices in a Baggy, refrigerated.

I believe the pizza maker knew exactly what it did wrong when topping the Pizza with Mushrooms tainted with Urine.

Last three weeks have not been able to order online. When one goes to place an order the web site does not complete the transaction. Have complained to customer service to no avail.Trying to place an order by phone is a frustration as the line is always busy. We order every week and would like to continue with the online ordering process. Could this problem please be rectified?

I ordered a party size pizza at Pizza Nova location Sunny Meadow at 16:21 and it arrived over one hour later. The pizza was cold and hard as a rock. Living literally two minutes away it should not arrive cold.
I called back to complain and the person told me to call complaint service.
You guys have no number to call but instead I'm typing and wasting my time complaining to you.
Take care of your long time customers because the lady that told me to call you was not interested in what I needed to say

Ordered a Pizza December 20th, 2021. Usually quality is good. Both of us got sick from order. Called to advise them of problem. 1st thing they asked for was a doctors note. Did not say concerned about your experience or how are you feeling. Very disappointing customer service. Would suggest that have better quality program to deal with customers concerns