Sizzling Pubs
Reviews and Complaints

We arrived at our local pub, red lion, elstow, Bedford. We received a warm friendly welcome and was shown to our table. The barman, Danny was lovely and took our order for drinks and food, when we received our meals, we were very disappointed with the steak, it was full of fat/grissel, tasteless and tough! Nothing like the previous meal we enjoyed every mouth full. The manager took our plates and asked if we had enjoyed the meal, we explained we were disappointed with the steak, she just said they hadn't had any other complaints? No apologies? She then entered the kitchen and said out loud we had complained and said apparently the steak is tough and bland! Whilst serving the table behind us she said we are almost giving the food away and some people don't appreciate it, she looked directly at my partner when she said it. We felt belittled and uncomfortable, we feel this person needs further training. We won't be returning to this establishment again.

26/8/23

We had 4 meals with 2 Groupons. 2 meals were o.k. BUT the other 2...

2 steaks only half edible due to grissle and fat ! = Sirloin + peppercorn

=Surf and Turf

We were supposed to be on Groupon vouchers but then were told that what we had had was not part of the scheme and we had to pay extra. This was for the Sirloin and a Mixed Grill plus starters. NOT worth the price at £18.44 extra !

Good Morning

On Tuesday the 1st of August I had to go to Liverpool Airport to collect 2 friends. The flight arrived late evening and so we decided to eat locally has we had a long drive back to bradford. I like sizzling pubs very much and have visited quite a few around England. Using the app we decided on the Hillfoot which was only a few minutes away. On arrival the pub was very busy with only none person serving. We were served after 5 minutes and then decided on 3 meals.However when I went to the bar to order I was told that the Kitchen was now closed. The time was 7.40pm. I was very disappointed by this but a friendly customer gave me the name of another pub close by, The Allerton Farm. We then went there and enjoyed our meals. Why would the Hillfoot kitchen be closed so early when according to the web site you can book a table up to 8.45pm and order a take away up to 8.00pm. This by far the worst sizzling pub I have visited and will not be visiting again.

On 19th May 2023 there were 22 people at my son's 40th meal. At other events you have hosted for us we were allowed to decorate the tables, however this time we were refused by the manager. We found this highly unusual. The manager was abrasive and seemed to enjoy throwing his weight around. My son made mistake of taking taking two minors through to the garden area and was immediately dressed down by the manager in front of other patrons. Again the manager seemed to enjoy this and asked my son if he had problems reading, pointing to message on door saying no minors. My son reacted unkindly to this and the manager pointed to front door inviting him to step outside. The staff one female and one make were very rude whilst putting down our dinners often slamming down in table. The body actually slammed my sisters sizzler on to her phone and gave her no warning that plate was extremely hot. She took plates off phone and blistered her finger. We frequent The Lord Lounsdale every month but shall not be returning.

I visited the Yenton pub on 10/4/23. I use to order the lasagne which was amazing and kids eat for £1 thats why i was a regular visitor. I was disappointed that they replaced it with vegetarian lasagne and did not include a meat option which is crazy. We ordered the 2 for £10.50 fish and chips, the options for this deal were very limited. The batter from the fish was nice but the actual fish was not cod and was slimey which made me feel sick. My friend said the same. My friend found a hair in his food, I told him to complain but he didn't want to make a fuss. The drinks served were watery but we were given more cordial. I will be visiting the hungry horse chain from now on as their deals are better and the food is better quality.

Yesterday (11/03/2023) I was attacked by a group of people who frequent the pub regularly. I was pushed to the ground and banged my head quite badly. I was then pulled back up again only to be thrown out by the managers (Sam Jones and Helen Cann) and a few members of staff. Nobody cared I was the victim, they treated me as the perpetrator when it was quite clear I did no wrong. The staff also let sales of controlled substances, and even encourage the use of said substances in their disabled toilet (which is also used for changing babies’ nappies). The police have been contacted and I will be pressing charges against anybody who assaulted me.

I’m extremely disappointed about the way I was treated, especially as the staff know me quite well. I banged my head on the floor very hard and nobody cared to ask if I was ok. Something needs to change before someone gets seriously injured, as the staff turn a blind eye to it all.

We were unfairly fined £85 for parking on the premises whilst eating and drinking on the premises of the Blackbird Pub Leicester all due to the registration being entered incorrectly at the time of entering the premises it did not recognise our vehicle. Thus we were fined £85 that we paid due to panic and reprisal and further increase of fine.

We have constantly contacted the area manager Amrit Bola who has promised and assured us we would be refunded in full and he would personally resolve this by contacting Euro Parks. This took him around 4 weeks to do!

We are sick and tired of being told the refund was processed but Euro Parks and to wait ( we have waited another 3 weeks)

I have provided the details and documents on several occasions as requested by Amrit.

It’s now getting on for 10 weeks or more and after so many false hopes and fake promises to have this sorted out we are still waiting.

Amrit promised to resolve and refund personally and he’s let us down badly.

Amrit Bola is now failing to respond to my emails, messages and calls.

We are being ignored which is unprofessional for someone in a managerial position. I have lost all trust and faith in him.

Why should we not be refunded when we paid the £85 out of fear & reprisal when we really shouldn’t have bothered.

We are pensioners and would appreciate having this money back in pockets.

What can we do now to get some help to resolve this please.

We really want our £85 back please

My name is Ann Parker tel [protected]

46 Kingsbridge Crescent Le41eg.

Thanks

On the 6th December 2022 I had a table reserved for 6.45pm.

The meal was lovely, after the meal myself and friend were chatting.

Around 9.45pm a lady (think manager)

Came to our table leaned across me and my friend, took some items from the table.

She didn't even say excuse me; she walked around the back of us and banged a tin with cutlery on the table glanced across at us and walked off.

She came back again a 2ndtime and took my friends glass without asking if she was finished and she said the bar shuts at 10.30am so I said is that why you keep coming around to us,she replied your the last two in the pub. But it turns out there were 4 others in pub drinking l.

I think she was extremely rude.

I won't be returning there again.

On the 29th Sept. My wife and I went for lunch at the Elizabeth Arms Bilston..

I had the app on my phone with 40% off main meals.

After some confusion as they hadn't go what my wife wanted.. I ordered and paid with my card... I then showed them the 40% off bar code on my phone, but they said I should have shown them it before I ordered I'm 73 and this confused me I asked them to cancel the card transaction and I'd pay again.. They refused.

I feel agreived by this as a loyal customer having to

pay the full price £16.98

Regards

Gordon Southall

11.Highmoor close

Bilston west midlands

[protected]@yahoo. co. uk

I received a notification from Sizzling Pubs saying download the app and register to receive a free drink. So I did and recieved the voucher in my wallet.

Went to the pub and ordered the drink and showe the voucher which had a tab to reddem. A bar code appeared and was scanned by the hostess repeatedly but came back as already used. All this in front of a packed pub.

So the manager was called and he tried and then scrolled through the small print that appeared at the end of the web page until he said I had to buy a meal first.

Absolutely shcoking. And I had to pay for the drink I had ordered too as it had been poured.

Easily the worst, most grossly misleading offer I have ever heard of. Also the most embarrassing I have been ever. Absolute shambles.

Food came uncooked after waiting nearly an hour for it. They offered to recook the chips which we said ok but yet again the chips came out uncooked. They tried 3 times to cook the chips but was uncooked ever time. Refused to give a refund. Manager extremely rude. Ruin the birthday party.

Made a formal complaint to the company but they choose to ignore.

Then the manage has the audacity to abuse me on Facebook saying it was our fault the food was inedible.

At Southfields pub 2nd may,we were banned for putting a review on the website which the manageress didn't like,then made the excuse of me of falling over,but this is untrue,, later that day i appealed one the pub website,the response was that we were drunken disorderly but there were no mention of this at the time of the ban. We are loyal customers and not trouble makers we are both in our late 50,'s, and have never been treated like this. This is a new manager whos made a mistake

We visited the Top of the world yesterday, 24/4/22. We only live on Boxted Road so come in regularly for a drink.

I had ran a marathon that morning and was feeling understandably elated. I was dancing by myself on the end of the darts run and an older looking blond lady (who I was later told was the owner) abruptly told me to move because she wanted to play darts. That was fine and I understood so I moved to the bar area. However I did note how sharp she was which was why I was surprised to hear later that she owns the pub because her people skills were sorely lacking.

A while later, the same lady came over to the jukebox and requested a song, remarking “I’m going to put this on for these two cheesey [censored] because they’ll like it” referring to myself and my husband.

My husband understandably retaliated In my defence and made a comment about the landlady being from a council estate because he felt very offended by her rude attitude.

Immediately, we were told we had to leave. A very kind and astute bar lady at this point approached us, trying to keep the peace, explaining that the land lady was ‘angry’ and that, although she knew we had done nothing wrong, we should just go home because it would be ‘easier’.

We did leave, because we didn’t want any unnecessary upset, however we both felt fairly shocked and saddened by the events of the evening and felt concerned that the landlady seemingly had the ability to throw out anyone she seemed fit from the pub for no apparent reason.

We would welcome the opportunity to discuss this further with the brewery and we look forward to a response.

Kind regards,

Maria and John

Food was ordered via the app at The Nine Giants in Llanishen. After 40 minutes the staff were questioned as to why the food hadn't arrived. We were told there was a 45 minute to a hour wait. We asked why we weren't told this on arrival, we were informed that we should have been. After a wait of an hour an 10 mins, a table that had ordered at least 30 mins after us received their food. We questioned this, staff went to find out but didn't come back to let us know. When the food came 5 minutes after this, I questioned, why we had waited soong to be told, it depends what's on the ticket. I requested to see the manager, 30 minutes later, I am still waiting to see him.

Christmas day paid £400 for meal for 12.
Absolute disgrace .meal booked 1430 got starter at 1530 after asking 3 times.mail meal again had to keep asking and got at 1700. Before main arrived staff were taking table covers.chair covers off.decoratiions down .it was obvious they wanted to shut.
We gave up waiting for dessert and took frozen pudding home.
Staff and service ruined my last Christmas with my father. He is palliative care

I was disguised when someone at the gardeners arms in Thornton Lancs. Said 1st one I've had one jab, get the other in two weeks that ok having vaccine 2nd one... She made it very clear she had no reason to ever have the vaccine, stated it only last a year so no point I'm young and cant get it any way... It's only old people that die from virus... So this girl is working behind bar giving out food, mixing with customers... But she as no protection from virus... It then became clear that more staff also didn't have any jabs... It's safe to go in pubs, well not this one... No concern about the virus... Let it spread, we don't care... I'm young, so I'm safe from virus... These staff don't even wear masks... And yet putting themselves and others at risk... These people shouldn't be working at the pub,

I am trying to introduce my sister to your pub in Sunbury-On-Thames. I have on her behalf requested three times now the £5 voucher using her name, her email, her post code and her telephone number but after one week still nothing received. Have you stopped sending them out? If so you need to remove the offer from your website.
Your comments please.

Went for a meal with family and ordered starter main course at 17.30, starters arrived within 10 mins and were fine, At 18.50 i asked staff where our main courses were and was told as table hadn't been clear of starter dishes they wouldn't serve mains! After discussions with staff when our meals would be ready no-one could provide an answer so we got refund for main courses only. Disgrace to wait that long and had ordered other drinks too while waiting without any explanation from staff while others were served and had left in the timescales we were waiting.

I had booked a table on the 27th July 4.15. My partner and I walked along to pub which took 30 mins there and back! A boy came to the door & said they were not doing meals & walked away. I then had to get his attention which he was not very polite, and I asked him why? He said there was no gas! I then asked him to cancel my reservation & he was not to happy! No-one emailed me or foned me to tell me about this! A complete waste of time! Not even an apology! Its my local pub into the bargain.

I tried to book a table of 12 and the guy that answered the phone made it very clear he didn't want us to visit he tried to put us off, when I told him I would go back to High park he suddenly said we could go.
When we got there he was very abrupt and rude. Huffing and puffing when we ordered food.

We ordered starters and mains and deserts, The food came out at all different times, I was still eating my starter when he brought my mains I said I hadn't finished my starter and his response was don't you want it then. When I said not just he said well what do you want me to do with it. His customer service is zero. If this is the kind of staff quality that The Armitage Arms Clifton Brighouse has we will never ever go again. We are a nation wide organisation that go out regularly I will be telling the team of our experience and recommending to avoid sizzlers pub.

He ruined our dining experience.

Dawn Prest
[protected]@gmail.com