GameTime
Reviews and Complaints

I purchased tickets on their app 5 month prior to the concert to make sure I got good seats. I bought 4th row tickets but the day before the show I was informed that Gametime didn't have my tickets. I was offered Row 24 for the same price I paid for my 4th row tickets... Ridiculous. I was a customer but I’ll never used them again. I advise people to go purchase tickets from other sites that have real tickets and won’t leave you empty handed. Done take it from me, Do yourself a favor and google them and you’ll see all the other people they screwed over too…..

GameTime is a pretty cool app. I used it to buy tickets for a Canadian event, but the only downside was that the tickets were in U.S. funds. It was a bit confusing at first, but I got the hang of it eventually. The app is really easy to use and I was able to quickly find the tickets I wanted.

I was watching a Raptors game with a friend and we decided to check out GameTime during halftime. We were able to find seats for $56 each in American funds. We were a bit bummed that we didn't know about the app sooner, but we were still happy with the deal we got.

Overall, I would definitely recommend GameTime to anyone looking for tickets to events. It's a great way to find good deals and it's really user-friendly. The only thing I would suggest is that they make it clearer when the tickets are in U.S. funds, especially for events in Canada. But other than that, it's a great app and I'll definitely be using it again in the future.

GameTime is a platform that I would not recommend to anyone. Their customer service is just terrible. It's like they don't care about their customers at all. They are just a middle man with Ticketmaster, and they don't even try to help you when you need it the most.

I had a concert that was postponed because of covid, and I couldn't make it on the new date. I tried to get a refund or even swap the ticket for another date, but they wouldn't do anything for me. It was like they didn't care about my situation at all.

I would advise anyone who is thinking about using GameTime to think twice. They are not a reliable platform, and they don't care about their customers. If you want to buy tickets for an event, go directly to Ticketmaster or another platform that has a better reputation.

In conclusion, GameTime is a platform that I would not recommend to anyone. Their customer service is terrible, and they don't care about their customers. If you want to buy tickets for an event, go directly to Ticketmaster or another platform that has a better reputation.

Gametime is a company that I recently had the displeasure of dealing with. Let me tell you, they are the most unethical company I have ever come across. They treat their customers like garbage and don't give a hoot if games get rescheduled or canceled. And if you think you're going to get your money back, think again! It's like pulling teeth trying to get a refund from these guys.

I made the mistake of using Gametime to purchase tickets for a game. I thought I was getting a good deal, but boy was I wrong. The seats were terrible, the customer service was abysmal, and the overall experience was just plain awful. It's like they don't care about their customers at all.

If you're thinking about using Gametime, don't. You'll regret it. You get what you pay for, and in this case, you're paying for crappy seats, $#*!y customer service, and the worst experience ever. Save yourself the trouble and go somewhere else. Trust me, you'll thank me later.

Yo, so I gotta say, I was pretty hyped to use Gametime for some sick tickets to a game. But man, it's been a real bummer. We ended up losing a bunch of cash and the Gametime peeps ain't giving us any answers. I'm gonna keep y'all updated on how this plays out, but I gotta warn you, it's lookin' like a real gamble to use this site. You might end up with some crappy seats or straight up lose your dough. So yeah, stay tuned and be careful out there.

Gametime is my favorite app for buying tickets. They got some fees, but who doesn't, right? I mean, vividseats, stubhub, they all got 'em. But Gametime always has some sweet deals on seats for the mets games. And I'm talking cheap, man. Like, I can actually afford to go see my team play without breaking the bank. And the best part? The tickets are always legit. No fakes or scams or anything like that. I've used Gametime a bunch of times now and they've never let me down. So yeah, I'm definitely gonna keep using them for all my ticket needs.

Gametime is a website that I just can't believe exists. Life can get so busy and before I know it, events are happening and I haven't even thought about getting tickets. But with Gametime, I can get last minute tickets for all sorts of things, not just sports games. They have tickets for movies, theatre, and even concerts! I'm so excited about this website, it's amazing.

I was a bit skeptical at first, but I decided to give it a try and I'm so glad I did. The process was super easy and I was able to find tickets for a concert that I thought was sold out. I was able to get the tickets at a great price too, which was a huge bonus.

The website is really user-friendly and easy to navigate. I was able to find what I was looking for quickly and easily. The checkout process was also really simple and straightforward. I didn't have any issues at all.

Overall, I would highly recommend Gametime to anyone who needs last minute tickets. It's a great resource and I'm so glad I found it. I'll definitely be using it again in the future.

Gametime ain't the way to go if you're trying to buy tickets for an event. Trust me, it's just gonna cause you a whole lot of headache. I thought I was all set when I bought my tickets, but boy was I wrong. I waited and waited for my tickets to arrive, but they never did. I tried reaching out to customer service more times than I can count, but all they did was give me the runaround. They kept telling me not to worry, that my tickets were guaranteed, but that was a bunch of baloney. I only found out an hour before the event that I didn't have any tickets at all. Can you believe that?

To make matters worse, when I finally got in touch with someone from Gametime, they offered me some "comparable" tickets in the nosebleed section. Are you kidding me? I had paid good money for excellent seats, and they were trying to give me some cheap seats way up high? That's not what I signed up for.

In the end, they did give me a refund, but that doesn't make up for the terrible experience I had with them. It's like they baited me in with the promise of great seats, only to switch it up on me at the last minute. I'm never using Gametime again, and I suggest you don't either. Save yourself the trouble and go with a more reliable ticket seller.

I bought tickets from GameTime for the KU big12 opener on New Year's day, but due to the covid situation, the team got switched. Unfortunately, my tickets are no longer valid, and I am disappointed that they won't refund my money in full. They say that the game may be rescheduled, but who knows when that will be? The people I bought the tickets for will be home by then, and we live over 300 miles away. To make matters worse, the game could be rescheduled at the opponent's place in TX, which is even further away.

I thought GameTime was an honest company, but after reading other reviews, it seems like many people have the same complaints. I wish I had gone to Ticketmaster or directly through the venue instead of using GameTime.

Overall, I am disappointed with my experience with GameTime. I hope they can improve their customer service and be more transparent about their policies in the future.

I bought two tickets for an event on GameTime on October 4th, 2019. They charged me $164 on that day. The event was on October 13th, 2019. On the day of the event, I was informed that the tickets were transferred to FlashSeats. However, FlashSeats said that the tickets were transferred to AXS Tickets. So, I had to wait for the tickets to come through on all three apps to be scanned at the entrance of the event. Unfortunately, the tickets never came through. I took a day off from work, drove for two hours, and stood outside the event for two hours only to be told that I could not get in because the tickets never showed up. Even if I did receive them, there should be some sort of history that I used them or received them, but I have nothing at all!

I have reached out to the customer service of all three businesses, but they all just keep pointing the finger at each other. However, GameTime is the app that took my money, and it is in my bank statement. I paid for a service/product that I never received. I have tried emailing, chatting, and calling GameTime, but they hung up on me or ended the conversation without any resolution twice. They offered me a $25 credit for their site, which I will never use, as I will never use their services again. I want my full $164 refunded. Their site says they have a 100% customer satisfaction guarantee, but that is obviously not true. I should have read other reviews because hundreds, if not thousands, of other people have been scammed by them as well. I rate this -0.

My review is the exact same as the review/complaint below: This company charged my card for tickets and I never hit confirm purchase. They refused to refund my money and forced me to resell the seats on their site. They sold and now they wont release my money. There is nowhere in the app where you see a summary of charges, and there is nowhere in app to confirm any charges. If you click the *** pay button, you buy the tickets and they force you to re-sell, even if you chat immediately afterwards.

Yesterday, Tuesday July 19th I had been searching for Major League Baseball all-star tickets to purchase, and did not find tickets until 5 minutes before the game. I paid $580 but after the sale was complete the transaction said pending. *** policy clearly states that they are the Most Fan-Friendly Policy in the Industry, and that they cover on time ticket delivery. Because I wasnt able to access the stadium due to this, I decided to buy tickets from another platform who released the tickets IMMEDIATELY once purchased as to be expected. I immediately called the gametime customer service line while the sale was still pending to make sure I cancel the tickets, the call hung up, called back. Call hung up for a second time, called back and finally was able to talk to a representative. At that point, the sale had just been completed and the representative stated they were not able to do anything. I also talked to a supervisor who said they were going to have someone call me back in regards to this matter but havent heard back. I also just called to speak to a supervisor and apparently they do not have any supervisors working right now. I am seeking a full refund from Gametime.

I used Gametime Unlimited for the first time ever to purchase tickets to the 2022 Oklahoma Sooners vs *** game on October 8, 2022. *** attended this game for nearly 20 years with various ticket venders. Their online price was $411 per ticket and I purchased 4 of them for a total of $1644. My checking account was immediately charged with a pending payment of $2400. I contacted Gametime by phone within 5 minutes of seeing this and requested a cancellation of the pending transaction, as I did not realize that Id be charged nearly $800 more for the tickets. The representative could not help, nor offer a cancellation of a pending transaction. They only offered credit to their business for future tickets. I would never purchase from them again, and since it was a pending transaction, I assumed they could cancel it. They refused and I have contacted my bank to hopefully cancel it. Gametime United is a terrible company to deal with and prey on people that *** not read the fine print. This was not a completed transaction, and i was thankful i caught it while pending, yet they still refused to cancel. This is unacceptable to me and worthy of a lawsuit. Terrible approach to customer service

Gametime ridiculously sold me dead-center Level 2 tickets on 9/13 for Dua Lipa @ *** in the recent past (Sun 3/27) and then last-minute pulled a classic illegal *** to crappy Level 1 tickets.I immediately replied "YES" to their text message letting me know they had a fulfillment issue on your end (why? you already "sold" me the ticket!) when my ticket shifted from Level 2 to Level 1 -- seemed like if not of same value, these were an upgrade.However, once I examined the seating chart at *** -- I came to realize I was just cheated out of a dead-center view to frankly *** "behind other stage" right tickets -- with no frontal view of the performers or any venue screens.I was told by Gametime customer service phone line on my drive to *** that because I accepted their *** new tickets by text, your human customer service rep could do nothing for me in terms of fixing this terrible situation.I am reporting Gametime for fraud here to the *** complaintsboard.com tomorrow, as well as telling everyone I know their app is fraudulent & ceasing to use their application for tickets ever again. //jp

Yesterday I purchased tickets for the 49ers Game on 11/28 using the GameTime app. During the process after I used Apple Pay I got an Error alert and it would not let me proceed as the app just shut down. I went back into the app and had no tickets or purchase history, and did not want to miss out on tickets at that price so purchased them again. This morning when I woke up I had two charges on my card but only one receipt, and the tickets for the later purchase. I reached out VIA email asking to please receive a refund for the tickets as there was an error and why I had two transaction. I also reached out VIA phone and texted with a man back and forth and they would not agree to give me my full refund. They said that because there was an error message they would refund $500 but the rest had to be in GameTime credits. I do not want GameTime credits, I want all of my money back as the only reason these tickets were purchased twice was due to their error message.They said they sent me a confirmation text after the initial purchase but I received nothing except the error message. If as they stated they noticed the error then I am entitled to my full refund as I no longer trust this business or want to ever do business with them again.

Tonight on January 14, 2022 I attempted to purchase tickets to the Timberwolves Golden State game. I signed in via the app installed on my phoneThere was a glitch in the app that is not allowing me to fully sign in or out.I attempted to purchase 2 tickets but did not get confirmation of the purchase. I was asked for an email address. When I gave it, it said there was already an account with that email & to give another which I dont have. I guess this resulted in the system viewing me as a ghost account.I went back a second time and the same thing.it asked me to log into an AXS account. Seeing no tickets in my Gametime App I went there & purchased 2 tickets.10 minutes later I get a txt message from Gametime saying I had purchased 4 tickets for over $1,000 dollars (in addition to the tickets I bought on AXS. This is a result of a glitch at *** are trying to stick me with these tickets. They offered to refund 2 but are leaving me o the hook for the other 2, aprox $520. These tickets are restricted for resale so I cant sell them.Gametime is a scam.I wanted to take my little boy to see *** and they have ruined everything. I am hoping to figure out something to sell the tickets they are sticking me with.

I went to make a transaction on the app for 475$ today 10/30/2022 at 12:00pm. However upon continuing with my purchase it asked me to enter my email and name. It then said I could not proceed because there was already an account associate with that email. Which at that point I assumed the purchase had not been made. I exited out of the app, because it appear to not be working and did not give me an option to sign in to my account. My husband then purchased tickets on his app. After he did that I looked at my bank account and noticed that I had been charged for the tickets that I thought had not been purchased. No credit card prompting was brought up and no confirmation was given, so I did not think that they were purchased. I logged into my Gametime portal and there were no tickets on there, but then I got a text saying my tickets will arrive 10/4. I did not think I purchased these tickets, therefore I do not want them. I called customer service and all they could say was it was final sale even though their website says the following They said it went through because of my phone number even though the app did not confirm it or give me the option to confirm my Apple Pay. It just used my information without my acknowledgment or confirmation, and gave me the impression that it did not work.

Tickets were purchased for "***" concert to be held in *** on Friday July 8th 2022. Tickets were purchased same day within 1 hour of the event. Come to find out there are have been major network interruptions all day with the *** network. Other ticket merchants had been warning customers that issues may occur as for Game Time they continued to operate with business like usual selling tickets in order to profit with no warning or even sharing the information of the outage. I contacted game time support the day after detailing what had happened where at first they claim there is a no refund policy. However after detailing the events and questioning how they can operate like this they offered a refund through Gametime Credits due to the circumstances. I followed up informing them I am not seeking a refund of credits to use on a platform that conducts business this way. They say this is the best they can do as they are attempting to hold a customer hostage to their platform in order to continue their hostile business practices and profiting on customers instead of provide information on what's going on with events they are promoting. I simply would like to see a full refund to my credit card and not be forced to use this unprofessional platform with 0 customer service.

On 9/23/22 I purchased 2 tickets to the Bad Bunny concert here in *** at the ***. Section 435, row 6, seats #*** and #. I received my tickets but was told I had to transfer them from Ticketmaster, I proceeded to do this and everything was fine, I was able to enter the stadium, but here is where everything went wrong. When I got to my seats I found people were sitting there already, I let them know that they were In our seats, but they informed us they were in the correct seats. The other party then showed us their mobile tickets that had the exact section, row and seat numbers. I dont know what happened but all I can assume is that there was some sort of error or mix up and my tickets were unfortunately sold twice. I have reached out via email to Gametime and have not received anything hopeful back yet. Im very frustrated because I paid almost 400$ for seats that I was not able to use, I had to stand the rest of the concert in the back area of the stadium very far away from the stage. This was my first time using Gametime and my last. Horrible experience. Upon further research I have found that this is very common for tickets to be sold twice, unfortunately it also happened to me. I contacted ticket master but they were no help, they stated because I did not directly pay for them through Ticketmaster they could not be held responsible.

I bought tickets to a hockey game in November for my partners birthday with the expectation that we would be able to get a negative COVID test and be able to attend the game. In December, the *** Mayor released a vaccine mandate. Unfortunately, due to religious beliefs, certain parties planning to attend the game are not vaccinated, so I immediately called Gametime, as soon as I saw the press release regarding the vaccine mandate. I first checked the rules regarding returns and no where, did it state anything about a vaccine nor a test. They updated their rules the day after I called them. I have spoken to them 5 times and they refuse to offer any sort of resolution. I was promised when I initially called, that they would release my tickets early so that I can attempt to sell them, and here we are, the day before the game and I have yet to receive the tickets. I have NO time to try to sell them and now it looks like I am going to be out almost 400 dollars. I have learned my *** and I will never purchase anything through this company again but it should be illegal to keep someones money without them receiving their product and without offering any resolution. We even asked to exchange them for tickets for a game before the mandate went into effect and still, they refused. I have tried to find any type of resolution with these people and they have not been willing to work with me in any way.

I bought *** tickets for my wife for her birthday for a total amount of I believe just a little over $1200. The concert took place June 30, 2022 which was part of his Tour. He ended up, at first, postponing all concerts due to health issues. After 3 months though, his health not getting any better, *** announced that he is completely cancelling his entire tour, all concerts were canceled. Not only did he tweet that but it is literally all over the internet, *** World Tour has been canceled and all the concerts leading up to March 2023 have been canceled. Part of their policy is if a concert gets canceled they will refund you the amount of what you purchased for the tickets. I have reached out to them numerous times and I continue to get the same response over and over again. We are waiting for our suppliers to inform us that the concert is officially canceled and then we will take the proper steps that need to be taken. No absolutely not. If *** himself and everywhere else is literally announcing that his concerts are canceled then you should refund me my money. I beyond frustrated, beyond annoyed and just down right heated with this company. The tickets I purchased through this company was COMPLETELY OVER PRICED FOR NO REASON and I had to buy them separately even though I wanted 2 tickets at the same time due to wanting to be seated by my wife. I want my refund IMMEDIATELY!

The Gametime website was visited on December 24th to purchase tickets to a basketball game occuring on December 27th. The tickets were chosen and a price of $106 per ticket was presented. On the next screen, the credit card information request section and the purchase button were visible. My credit card information was entered and the purchase button pressed. I then received an email confirmation containing a total $320. The receipt stated that each ticket was $146.92, much higher than the $106 price tag and taxes were $26.16. No fees were clearly disclosed prior to the purchase button being presented on the screen and the $80 upcharge Gametime fees is so much higher than expected. Worst of all, I contacted the company within hours was informed that it was not their policy to refund purchases. I later found out that the fees are hidden below the purchase button, which is not at all consumer friendly, but is instead deceptive and misleading, and not in line with respectable business practices. Finally, I have not able to dispute or cancel the purchase through my credit card company because even 48 hours after the purchase, Gametime has not processed the payment, so I am not able to stop it or reverse it and they will not accept it or refund it. They only offered for me to resell the tickets on their site for a fee. I have attached screen shots of the Gametime purchase flow as an example of the misleading screens that do not clearly show the total that is being charged This is a nightmare!

I went to purchase Reik concert tickets for 6/16 in ***. When I tried to log into the app it sent me into a never-ending signin loop (I later found out this is a due to a bug in their app where it won't let you sign in unless you have the account fields fully filled out, which you can't do until you sign in -- broken system). So eventually I gave up trying to sign in and tried to purchase a ticket from their app. When I went to purchase I got an "error" saying it didn't go through and those tickets are unavailable. So I went back in, was finally able to sign in and bought new tickets. However, only the old tickets were delivered to me, not the new ones. So I reached out to support and they explained that I was only given the old ones because I actually did purchase it (my card was charged) and they didn't send me an email confirmation or send me the tickets because no email was on file (how do they expect to allow customers to buy but not deliver). SO they then sent me the right tickets BUT refused to refund me for the others. I contacted them immediately as well. THey said their policy only allows them to give me app credit. But this was due to a bug on their end. I contacted customer support over and over and they never solved the problem. One agent told me I could get a credit AND sell the tickets. So I begrudedly accepted only to find out that it was a typo in his email that lead to this offer and they removed the tickets for sale. I am extremely frustrated. I want my money back. Thank you.

On 11/29, I purchased 2 tickets from Gametime for a sporting event that is being held tomorrow 01/02/2022. Upon purchase I was told that my tickets for this event should arrive no later than 12/26. Once that date came and passed, I reached out to the company stating that I had not received the tickets. I was told that they had reached out to the seller, and that my tickets would be emailed to me by the end of that day. Again, I did not receive my tickets, so I reached out the following the day letting them know that. I received an apology and was told once again that I would receive my tickets now by the end of that day. Same thing occurred. Since then, Ive gone back and forth on a daily basis with the same issue and I was told the same thing each time. Ive waited each day to the end of the each day and still no tickets, then having to reach out the next day to be told this again. It is now the evening before the event and am yet to receive my tickets.I called again (3x today), and the last word I received is that I should have my tickets now within 2 hours before tomorrows event. I have taken the day off to attend this event tomorrow, I have booked a hotel room, and I will be driving up to *** tomorrow for this event. Only now to be told that once Im up there I will be in standby for possibly up to 2 hours before the game. With this pattern, I am concerned that I will not receive the tickets at all. This is my first and only time purchasing from this company, but this seems like a scam.

On 12/5 I made a purchase using the GameTime App for $1268. The purchase was for two tickets to the Orange Bowl game in section 241. I used Venmo which immediately withdrew the funds and I was sent a confirmation email. The order number 94D636L8GQ. That was a 12:46PM EST. At 1:32PM EST, I received a text stating that the 2 tickets I purchased were no longer available. They offered a replacement of two tickets in section 232. Although these were worse seats I replied yes to the new tickets. I then received a text stating that those tickets were no longer available? They offered a refund or credit to my account with an additional $300 to be used to buy other tickets. At this time the tickets had sky rocketed and were no longer affordable. The delay in telling me about losing the tickets took me out of the market and prevented me from shopping elsewhere. After speaking to guest services I offered to add an additional $500 of my own money if they could secure similar tickets. This was turned down and only the original offer was given. I do not want a refund, I want what I purchased and made plans for. I've spent money on plane tickets and made arrangements with work. I cannot replace the tickets for what I paid due to the pricing going up. GameTime should give enough credit to me to cover the purchase of similar tickets. We had a binding contract that they must live up to. If their seller backed out then charge them with the difference, don't make the buyer suffer for their poor relationship with the seller.

I ordered tickets for a *** concert in *** and never received them. I did not receive a ticket transfer email. I reached out to Gametime through phone, app and email and had serious difficulty reaching an actual person. I did receive an automated email that states "Don't worry, you are covered by our Gametime Guarantee, which guarantees that you'll get your tickets in time for the event!"The person I did reach told me to go to *** and go to the box office and that my tickets would be there. I paid for a cab to go to ***, waited in the security line and spoke to the ticket agent, who told me that since the tickets had not been transferred in my name. Ticketmaster was unable to do anything since Gametime still had the tickets. I told the person that I spoke to through the in-app support about the 'gametime guarantee, and she said that Gametime would try to offer equal or better tickets. When I inquired about those, she brought up the tickets that I bought being at the box office again, to which I told her again that ticketmaster couldn't give them to us because Gametime didn't transfer them to my name. We missed the event, and the person I spoke to through the in-app chat basically said that a refund cannot be guaranteed.It has now been over a week and I have not received a refund. I am out almost $1000 for the tickets, plus the money it took for me to get to and from ***, and the time I wasted doing all that and not getting to see the show.The "Gametime Guarantee" is absolute false advertising and I am furious.

I purchased 2 tickets to the *** Comedy Show on Saturday Nov, 6 2021 at The *** in *** for a total value of $230 plus parking of $50( which I did not use but that's a separate case)I was completely aware of the vaccination protocols the city(***) had in place, I decided to call the LiveNation phone number provided by Gametime since I was not vaccinated at the time to find out if I can use a negative covid test instead. Note that I had covid about a month ago and it is not recommended by the *** to receive a vaccine immediately after contracting covid. LiveNation indicated that I can walk up to the "HealthStaff" at the front of the venue and explain them my situation. I informed these people of the situation I was in, hence they did not let me in and my brother because I was not fully vaccinated yet I also told them I had a religious exemption and they still wouldn't let me in. We tried going to the top of the venue to speak to someone and they wouldn't let us talk to anyone and threatened to use force to remove us...because we weren't vaccinated and had a legitimate reason.I called LiveNation for a refund and told me I had to call the third party from which I purchased tickets: Gametime.Gametime offered little to no help, I was not able to speak to a manager and explain them my situation or get a refund. This is Fraud at it's finest, LiveNation and Gametime should have better protocols and guidance when handling *** area situations like mine and perhaps thousands of other's who are in the same boat. I demand a refund for tickets I did not get to use.

I purchased 2 electronic mobile transfer tickets for $1530 for the *** F1 race in *** from Gametime on June 29, 2022. I specifically purchased these tickets because they were listed as electronic/ MOBILE TRANSFER tickets (its even in my confirmation email attached below). After I made the purchase, I did not receive the tickets, which I thought was odd because when I purchased other e-tickets in the past I received them right away. I contacted Gametime twice about not receiving the tickets, once right after purchase on June 29, and again on August 24 because I still had not received my tickets and it was almost 60 days after purchase. Both times customer service would not give me a straight answer on where my tickets were and why they werent transferred yet. Today I get a message from them saying that the seller just alerted them that theyre PHYSICAL tickets that need to be shipped to me. I contacted support saying that I did not consent to purchase physical tickets, its not my fault the seller listed them incorrectly, and that I wanted a refund. Yet again they were not helpful and made up more stories and basically demanded my address to send the tickets.? (Also why I didn't feel comfortable including my address in this listing) From the very start this whole thing seemed off and now I know why- the seller didnt even have the tickets in hand before selling them. *** already told my *** what happened and due to Gametimes shady ticket-selling practices, we wont be buying from them again. If youre a consumer reading this, take it as a sign that you shouldnt either.

I used the GameTime app to buy tickets to the ***Nuggets game on November 11th. I found a pair of tickets and went to purchase. In the process of completing the order, I was asked to enter an email address so that the tickets could be sent via email. I entered my email address only to receive an error saying that there is already an account associated with this email, at which point I am again directed to enter an email address and subsequently receive the same error. I could not get past this error screen. This led me to believe the purchase did not go through. I then went to purchase another pair of tickets only to receive the same error message. Figuring that neither purchase went though, I decided to look for tickets again in the morning. It was at this point I checked my credit card statement and see that both transactions went through. The initial transaction was for $128 (Confirmation # V4B699G24L) and the second transaction for $134 (Confirmation # ZX6TDDGXT3). I tried resolving this with GameTime customer service but was told they are a ticket reseller and therefore all ticket sales are final. They would not acknowledge that there is a malfunction in their app that caused the issue. *** told me my best bet would be to resell the tickets. However, they said that due to the tickets being from Ticketmaster (I have no idea how this works), that I could not resell them on the GameTime app. Then how were these tickets sold on the app in the first place?! Not only was there a malfunction in their app causing a duplicate purchase, but this also exposed the scam that is the ticket resale industry. I would like my $134 refunded.

Last year, I paid for a concert ticket from Gametime. The concern was set to happen in April . Unfortunately, it was canceled due to Covid-19. I first asked for a refund on March 17th, as the documents will show. At that time, they responded that the concert would not be affected by Covid and it will continue to take place, which I knew it would not. I asked again on May 26th. This would have been after the concert was supposed to have taken place and they responded that they could not give me my refund because the concert wasn't canceled, but postponed. I asked again on August 31st. No reply.I asked again this year on November 7th. Nearly two years after purchasing the ticket to the concert that never happened. They did say they would give me a refund. However, they sent the refund but never confirmed the account details. In the course of two years, cards could be lost, accounts may have been closed, a number of changes are likely to have occurred. In this case, I do not bank with the same company I originally purchased with. This shouldn't be a major issue, considering the money should have bounced right back. When I spoke with the previous bank, there's no indication that the money was received. It wouldn't have, since there's no account. However, I spent weeks in back and forth communication with Gametime associates disputing whether or not the refund was processed "on their end". I asked several times for the case to be escalated to a supervisor and they refused. I asked them to verify with another department that the funds bounced back. A simple issue has taken weeks to be solved because of their unprofessionalism and refusal to take accountability.

Ive purchased two *** concert tickets for Tuesday July, 26 2022 via Gametime app on Sunday July 17th 2022 at 3:36pm. My confirmation number was 5XWNBDMWQ3. I purchased two tickets for section 8 row 17 and seats 1-2. Each ticket was $184.00 each with a fee of $61.00 each which resulted to the total of $490.00. After confirmation of sale They stated step by step what I needed to do to receive my tickets. First I got an email stating I should received another email with a transfer link to claim my tickets. The day before the concert Monday July, 25th 2022 I never received an email with the transfer link. Ive contacted the company via chat on their Gametime mobile app to resolve the issue. This where the representative said they will contact the supplier to have them resend the transfer link to my two concert tickets. I asked how long will this take and I was told there was no time frame to this procedure. The next day Tuesday the day of the concert I still havent received the link to claim my tickets. I called the company to voice my concerns and they said not worry I should receive a link before the start of the concert. At this point I had no confidence in their promises so I had to purchase two tickets from ticket master so I can attend the show. So I never received a transfer link for tickets to the concert from Gametime and they claim they do not offer refunds. Gametime just took my money and offered no tangible help. I would like to receive my full refund from Gametime for a service they did not provide and a refund of the extra money I spent on tickets that I shouldnt of had to do if they provided what I paid for the first time around. If needed I can provided all interactions of email, receipt, and customer service chats. Thank you.