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Platinum Online Group

Platinum Online Group review: withdrew money from my account 321

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11:52 pm EST
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$ 99.00 was withdrew from my Banco Popular account on December 18, 2009 using check number 14334
I never authorized Banco Popular (my Bank) or Platinum Online Group to withdraw money from my account.
Because of that Banco Popular charged me $30.00 for overdraft. The total $129.00 was deduct from my account.
Give back my $99.00 and pay to my Bank $30.00 for the overdraft they charged me or I will take legal action!

Ligaya D Runtu
([protected]@rocketmail.com)

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

321 comments
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Vernon#1
Waco, US
Mar 30, 2011 9:46 pm EDT

Some called and explained about there product told her did not want and she stated she could post date a check for the deposit and I again told her not interested she then stated okay have a nice day and hung up. I want my $99.49 plus the overdrawn fee of $30.00 returned to my account.

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NormaD
Laredo, US
Apr 01, 2011 6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Platinum Online Group has been trying to take $99 multiple times from my account on April 1, 2011. Under a membership number [protected] and check numbers 5835424. I never authorized Platinum Online Group or (my Bank) or Intermnational Bank of Commerce to withdraw money from my account.
Because of that (my bank) charged me multiple overdraft fees. I am requesting "nicely" to have my account credited these NSF fees which I did not incurr. If this is not taken care of immediately I will then seek to resolve this matter by seeking legal action and file a fraudulent charges (dispute) form with our local authorities. It is imperative that I recieve a response within 24 hours or I shall begin legal action.
Norma De Hoyos

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pargas787
Midland, US
Apr 08, 2011 2:27 am EDT

u guys took some money from my account and left me with a negitive balance, i would lyke to get it bak, u ppl dnt understand how much yall hurt sumbody whn yall do stuff lyke this we dnt work for u guyz too jst take r money

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SSchlieper
San Jose, US
Apr 13, 2011 6:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company has taken 99.00 from my bank account without my permission...My bank has filed a formal complaint and thanks to their customer service reversing the charges...This company needs to BE INVESTIGATED!

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jpallo
Brooklyn, US
Apr 14, 2011 1:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

this compnay platinum online group withdraw money from my account whichi had just opened two days ago for $99 they are a scam and i will take action in getting my money back

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mbando12
mayfield hts. ohio, US
Apr 14, 2011 3:53 am EDT

i will be filing a class action law suit against this company and if you would like to be apart of it so we can all get our money back from these scam artists Please e-mail me your name and address @ mbando12@gmail.com. I already have started a dispute with my bank over this and am going through hoops to try and get a hold of this company on the phone but all i get is a lady that say's she is only the answering service and can only take a message from me and that it should only take up to 48 hours to get a response back from the company. i don't know about anyone else but i filled out a pay day loan application on-line and got directed to the Platinum Online Card page. It wasn't what i was looking for so I pressed the Back button to go back and yesterday I get a text from the back that this company took out $ 99.49 from a so called check number. I talked to my bank and they told me that on the message from the company it said for Savings Pays Membership.. What the hell is that cause I never signed up for anything with them. Like I said before people and companies need to be stopped that scam people. I know a lot of you guy's are like me hard working and every penny we make accounts to some way of us surviving. I have been scammed over before and this is the last draw so if anyone from the company is reading this I want you to know THAT YOU WILL BE GETTING LAWSUIT PAPERS ON ALL THE PEOPLE YOU HAVE SCAMMED AND WE ARE GOING TO MAKE YOU PAY EVERYONE YOU SCAMMED BACK THEIR MONEY AND THEN SOME! YOU WILL NOT GET AWAY WITH THIS THIS NEEDS TO STOP I AM STARTING THE LAWSUITb AGAINST YOUR COMPANY!

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AA21
Perry, US
Apr 14, 2011 6:06 pm EDT

I am sorry that all of these people have gone through this. My little sister was scammed. they with drew the$99.00 from her as well and caused over draft fees. The bank will not allow her to put a hold on her account and she is responsible for the fees. The number the bank gave her [protected] seems to be a cell phone with a voice recoding of a person who seems to be intoxicated. She contacted this website for a loan to help her, Now some low life took advantage of her to make some money. Just irritates me to know there are people who overly take advantage of people who are hurting already. If there is nothing we can do now someday they will be stopped!

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BB22
Sarasota, US
Apr 16, 2011 7:18 pm EDT

I have just had $99.00 withdrawn from my bank account without authorization. I do not know what this company is or what they have to offer for the fee. Does anyone know how to contact them? I will contact my bank and have them put a block on any more withdrawals they may try to make on my account and have sent the company a letter of DEMAND for the return of this unauthorized amount.

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BB22
Sarasota, US
Apr 16, 2011 7:23 pm EDT

I also had $99.00 wuthdrawn from my account without authorization by this group. I have been unable to find out exactly what this company does. Is there anyone out there who can give me this information. My bank has been notified to put a block on any other preauthorized checks from this company. I have also sent a letter of DEMAND to Platinum Group Online for a refund.

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gl312
akron, US
Apr 20, 2011 12:08 am EDT

i was also scammed by this company last week they took $99.49 from my bank i had my bank put a stop on the fake check but i still got hit with insufficent funds $34 fee it is also to my understanding that this company has been sued before and they have moved from state to state stealing money from honest hard working people such as myself i will be speaking to an attorney to see about filing criminal charges for fraud they have no right to steal money nor the right to have my personal financial information their phone number is [protected] thats the number my bank gave me and i gave them an earfull they are located in the san fernando valley of los angeles from what i understand we should all sue this company they are gonna be sorry that they messed with me

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Melody Hart
US
Apr 20, 2011 12:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Platinum Online Group took $99.00 out of my bank account without authorization...the first time the bank returned the money to me...told me to close out account...I have my dissability check direct deposit...because it was so close to the date of my deposit I couldn't close the account until after I received my benefits...and they hit me again! What do I do now?

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Anna Hall
kershaw, US
Apr 20, 2011 4:18 pm EDT

platinum online group tried to take $99.00 out of my account for an unautherized online payment that was returned. The bank charged me $33.00 for an overdraft fee. When I tried to contact them all I got was a recording telling me that I was calling after hours.

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jeff single
48302, US
Apr 20, 2011 6:19 pm EDT

this has been done to me also and if the money is not put back into my acct I will be taking legal action also I have called, several times no call back...[protected]...you better do it now!

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Lynneboyd
East Alton, US
Apr 22, 2011 12:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Money was taken from my bank acct.twice and that was not what was not nice.

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gingerdawn
Sanford, US
Apr 26, 2011 3:34 pm EDT

I went into this thinking i was applying for a loan when it got to the bottom of the application and said it would cost me 99.00 i did not sumbid. When i checked my checking account it was on there . I went to the bank and they said i pre-auth the transaction. I did not auth. it Now everything that goes through my account has an overdraft and i am charged. I tried calling this place with no kuck i do not know how i can get the money back into my account. My name is Dawn Thomas and i want my money back.

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Marie Pfierman
Cincinnati, US
Apr 29, 2011 2:56 am EDT

I was misled by Platinum Online Group representing themselves as a cash advance business. I asked about more information, and spoke with a supervisor, and never had deadlines or a definite okay take my money set up. Unfortunately it appears that I'm going to have to go through my banks fraud department. I even asked how would the cash advance be made available, and the man was not very specific, so I said well it sounds fine, however I need more information and when I would have to pay the 99.00. He said they would let me know and again no definite dates or signatures. I send them an email. Have yet to hear back. I hope we can all resolve this issue, and they can be charged with falsification of information and inpersonating a cash advance business.

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snowbunny11081981
Maumelle, US
Apr 29, 2011 3:45 pm EDT

i dont know the company that this is but they tried to take out 99.00 out of my account and i didnt give them permisson to do so. they made my bank account go into the neg. and i had to pay a 30.00 check fee that i didnt give them i want my money back or i will be taking this to court plus the 99.00 that they took out.. so all together the amount that needs to be refunded is 130.00 to contact me is [protected] my name is nakesha briggs the person that used my account is ray murry please contact me asap

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N. GREG
Raleigh, US
Apr 30, 2011 12:30 am EDT

PLATINUM ONLINE GROUP CUSTOMER SERVICE # [protected]. DO NOT USE [protected], IT WILL ONLY GIVE YOU A LIVE MESSAGE OPERATOR AND THEY WON'T CALL YOU BACK. PASS THE CORRECT # ON PLEASE!

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N. GREG
Raleigh, US
Apr 30, 2011 12:53 am EDT

THIS COMPANY SCAMS THOUSANDS AND LEAVE THEM WITH A FAKE TELEPHONE NUMBER OF SOMEONE ONLY WILLING TO TAKE A MESSAGE. THEY ARE UNABLE TO TRANSFER YOU TO A CUSTOMER SERVICE REP TO HELP YOU. THE CALLS AND EMAILS GO UNRETURNED. WELL, I HAVE THE ACTUAL PHONE NUMBER THAT WILL TAKE YOU DIRECTLY TO A LIVE CUSTOMER SERVICE REP CAPABLE OF HELPING YOU. [protected]. NOTICE IT IS VERY SIMILAR TO THE FAKE NUMBER IF YOU ARE FAMILIAR WITH IT, BUT THIS ONE WORKED. PASS IT ONE AND STOP THIS SCAM IN IT'S TRACKS!

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sassysandy
Garden Grove, US
May 06, 2011 1:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i had the same exact problem! this company took out 99.49 from my account and then i got an overdraft fee of 35 from my bank. omg i was pissed. had no idea who they were! my bank gave me a copy of the check this company made! and it said i authorized them to make the check YEAH RIGHT! they wish! the check had a contact number, but of course they werent returning my calls! so i called the banks fraud line. they took care of everything. :) now the bank is putting the money back in my account along with the 35 dollars wooh! so if anyone is having the same problem please change your account number and call your banks fraud line and fbi!

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Jeanne Santee
Coffeyville, US
May 07, 2011 1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company took $99.49 out of my checking account which overdrew me and I got a NSF charge 3/21/11. Contacted them 3/24, said in 30 days I would have a refund. No refund, now its 5/6/11. Went to their web site above, has an address sent a letter to that address. Whoever lives there sent it back with a note. This is total fraud@!

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daisygrl62
Denton, US
May 09, 2011 4:38 pm EDT

Platinum online group took money out of my account in the sum of 99.49. I called them and someone told me that I could get a refund and never received it. I tried to call this number back again and received a busy signal...[protected]. I want my money back but can not get it back...is anyone going to take legal action against these people? If so I will join you. Let me know. my email is daisygrl626@yahoo.com

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Glenna Anderson
Galesburg, US
May 10, 2011 11:10 am EDT

I was charged $99.49 and a overdraft fee of $34.00 and put my checking account in the negative I want the full amount plus the overdraft fee returned or I will go to a lawyer and start legal action against this fraud and scamming company and I say that in the loosest terms because they dont say anything about it at all

Glenna Anderson

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james l.brown
Redlands, US
May 12, 2011 3:33 am EDT

tryed to get money and the bank returned the check and i email the company and they say they will email me in 24 to 48 hours.get these people in jail.

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SHELIA ANDERSON
Harvey, US
May 13, 2011 4:15 pm EDT

99.49 WAS WITHDREW FROM MY ACCOUNT ON MAY 11, 2011, I NEVER AUTHORIZED PLATINUM ONLINE GROUP TO DO THIS. BECAUSE OF THIS MY BANK CHARGE ME 36.OO NF CHARGES TOTALING 135.49, PAY THE BANK BACK FOR THIS OR I WILL TAKE LEGAL ACTION!

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maitindo
US
May 13, 2011 8:04 pm EDT

i just found out too that tis platinum bank took the same amount and my bank is doing nothing to help. what should we do because scam artist are getting away. lynmurombo87@yahoo.com

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victoria norris
US
May 13, 2011 9:10 pm EDT

Had $99.49 taken out of my checking account on 3-25-11 without my authorization. Contacted my Bank and was given the telephone # of Platinum Online Group. Have been in constant contact with this company and have waited the 30 days for the refund and also the 3-5 business days for it to be put back into my account. Still nothing. Today (5-13-11) they tell me it will take up to two more weeks to check with the refund department to see why it has not been credited. I have asked to speak with anyone who is of authority and have not been able to do this. I am disabled and on Social Security, and this amount of money taken from me has truely been a problem. Can anyone help me?

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LadyBrooks
Terrell, US
May 17, 2011 7:10 am EDT

In the same boat looking at My statement dated 4/12/11 $99.49 was taken hope to find out who it is.

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sergio moratto
Miami, US
May 17, 2011 3:30 pm EDT

platinum online group - saving pays 99, take from my acount $99, 49 usd whituot my autorization, i was calling him to many times & nobody give me the answers, its a joke!i went to miami police dpt to made the denunce, i am wating the answers,

sergio moratto.
miami, fl.

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marsha thomas1
Tucson, US
May 17, 2011 9:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

the ###ers took two amounts of 99, 49, with 33.00 twice charged of overdrasfts fees, i made a fraud case and will get my money back from them.they r ###s wtf never heard of them dont no how i wrote a check when i never used checks.they will be sued.

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DDana
Glenwood, US
May 18, 2011 4:27 pm EDT

Platinum Online Group took $99.49 out of my checking account unathorized and I want my money back

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Mayerene Barker
Arcadia, US
May 18, 2011 5:40 pm EDT

Plantinum Online Group charged a fraudulent check to my account in the amount of 99.49. I did not authorize any such transcation. They are ###.

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FUMEING
Tuscaloosa, US
May 20, 2011 1:33 am EDT

This company sent a check to my account in the amount of 99.46 and my bank accepted it, I was charged a overdraft fee too. I had to do a stop payment and asked them to investigate it.

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Darla Huskey
Canton, US
May 20, 2011 9:18 pm EDT

I(Darla Huskey), wanted to borrow money but did not realize that it was only for online use. I cancelled the loan and my bank account was still overdrawn by your company. My account was overdrawn $99.14. I need to know how to have this charge removed.

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Scammed by Sammsoft
fennville, US
May 20, 2011 9:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

you need to file a compliant with WWW.ic3.gov and FTC [protected] identity theft

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Scammed by Sammsoft
fennville, US
May 21, 2011 1:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

yes I did do all that but the FTC and IC3 will shut them down. I also did a search on their IP address and called their Internet provider and told them what they were doing and they are shutting them down. My soul purpose is to try and shut them down so they can not do this to someone else. The police told me when I filed a report against them, becuase they crossed state lines it now becomes a federal offense, Plus I got their cell phone number and called their provider on that cell phone as well. I know they can switch providers, and thats probable what they do, they keep changing the company name and thats how they stay in business. I reported Sammsoft, Software online and Xeriton, these three web sites are ran by the same person, google their address and it is Star Bucks .
This guy is about 30-34 years old and this is how he makes his living scamming people, they have there answering machine recording saying they are located in the bay area Cailifornia but he is really in Washington State. More people report these companies the faster we put them out of buissness and put them where they belong ...be bars...for many many years
Matthew Boisen
Manager @
Xeriton Corporation 336 228th Ave NE, Ste 301
Sammamish, WA
[protected] cell phone (if not shut off by now)

ARA Lifestyle
ARA Lifestyle dot com
Advanced System Optimizer
Advanced Registry Optimizer
Yahoo (they placed their advertising link there – it looked like a Yahoo article)
Sonic Solutions
Global Collect BV
(Global Collect advertises that they help prevent fraud – do not be fooled – they will gain access to all of your information, play dumb and ask you to provide more personal information to “resolve” the problem.)
Digital River
Sonic Store
Sonic Store CS
Digital River Customer Service
Zoombli
Xeriton
ARAnet.inc
ARA
ARAlifestyle
ARO
ASO
Sammsoft
Software Online

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rhonda marsh
Jacksonville, US
May 21, 2011 6:15 pm EDT

This company tried to withdrawn 99. 00 from my account please tell me how to report it to the proper authorities. . .

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Army-Member
Miami Lakes, US
May 21, 2011 6:29 pm EDT

i was taken not one but TWO unauthorized withdrawn payments from my account by these guys one for $99.00, another for $99.49 plus charge fees. I am military personal and NEVER authorized for these payments to go through! EITHER PUT THE MONEY BACK IN MY ACCOUNT AND FIX MY DEBT OR I WILL TAKE LEGAL ACTIONS ACCORDINGLY AND HAVE MILITARY POLICE OFFICIALS CONTACT THIS INDUSTRY AND PROCEED WITH WHAT EVER ACTIONS I FEEL NECESSARY!

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kimberly velvet
Nesbit, US
May 22, 2011 9:55 pm EDT

i am also a victim of this scam they took 99.99 out of my account 3 times without my permission we need to try an pull together an just get a lawsuit against these crooks

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sheryl aug
Lake Charles, US
May 25, 2011 9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

looks like we all have the same problem told that the 99.00 that was drafted from my account without my permission would be sent back to the bank. Well weeks later no refund. Who is these people. Is there help for us. I want my money.

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