Plum Pretty Sugar
Reviews and Complaints

Plum Pretty Sugar is a website that sells robes, but if you're thinking about buying from here, you might want to think twice. The robes are cheaply made and way too expensive. They're also completely see-through, which is not what you want in a robe. It's more like a hospital gown than anything else. If you have money to burn, then go ahead and buy from here, but if you're looking for quality robes at a reasonable price, you might want to look elsewhere.

This website ain't good at all. It's hard to find what you're looking for and the pictures of the stuff they sell ain't great. It's also hard to get around the site. If you gotta return something, you gotta get permission first and then you only get store credit. That's not cool. I wouldn't recommend using this website.

I gotta say, Plum Pretty Sugar is the bomb dot com! I was sweatin' bullets in this heat wave and needed some cute and comfy short pj's to cool me down. That's when I stumbled upon their website and boy oh boy, was I impressed! I ordered the shortie set and the ruffled shortie set and let me tell ya, they are the cutest things ever! Not only are they cute, but they are also super comfy. I could wear them all day, every day!

And get this, shipping was free with a promo code! How awesome is that?! I love me some free shipping, especially when I'm already spending my hard-earned cash on some new threads. Plum Pretty Sugar definitely knows how to treat their customers right.

Overall, I am beyond satisfied with my purchase from Plum Pretty Sugar. The quality of their products is top-notch and their customer service is on point. I will definitely be a returning customer and will be recommending them to all my gal pals. Thanks, Plum Pretty Sugar, for keeping me cool and cute during this heat wave!

So, I went to this wedding and the bridesmaids were wearing these super cute flowery dresses. I was like, "Where did you get those?!" And the bride was like, "Plum Pretty Sugar, duh!" So I checked out their website and let me tell you, I was not disappointed. They have so many different prints and styles, it was hard to choose just one thing to buy.

But eventually, I settled on the Hibiscus Midi Robe Vista and let me just say, it is the bomb dot com. It's so pretty and comfortable, I could wear it all day. And I have! It's my new favorite robe, hands down.

Overall, I would definitely recommend Plum Pretty Sugar to anyone looking for cute and comfy clothes. They have a great selection and the quality is top notch. Plus, the customer service is amazing. I had a question about sizing and they were super helpful and responsive. So yeah, go check them out!

I gotta say, I was pretty disappointed with my experience shopping on Plum Pretty Sugar's website. The pictures were pretty low quality, and when I got my order, almost everything looked totally different than what I was expecting! The tops were way too short, and the off-shoulder ones kept riding up because the strings were too tight. And don't even get me started on the shorts - they were so poorly made that they didn't even cover up my backside properly.

Now, I will say that the patterns on their clothes are really cute, and they have some nice dresses. But honestly, it's hard to trust that what you see on the website is what you're actually going to get. Out of the six items I ordered, only one of them actually met my expectations.

Overall, I wouldn't really recommend shopping on Plum Pretty Sugar's website. The quality just isn't there, and it's not worth the risk of getting something that looks totally different than what you were expecting.

I gotta say, I was pretty disappointed with my experience at Plum Pretty Sugar. I mean, don't get me wrong, the clothes are cute and all, but their exchange and return policy is just plain awful. I was able to snag a small discount with a promo code, which was great because the shipping cost was pretty high. But then, when I received the product and realized it wasn't quite what I wanted, I went to return it and found out that they only offer store credit. Ugh.

So, I paid for the return shipping myself, and then they still charged me $8 for the return and to credit my account. Like, seriously? That's just not right. I feel like I paid for shipping three times over. And now, when I use my store credit, I'm gonna have to pay for shipping again. It's just not worth it.

To make matters worse, I even chatted with customer service before I made my purchase to make sure I was getting the right size. They told me that the M/L robe would fit me, but when I got it, it was way too big. So, not only did I have to pay to ship it back, but now I'm gonna have to pay to ship it again when I use my store credit. It's just ridiculous.

All in all, I spent $75 on my purchase, but after all the extra charges, it's dwindled down to $56. And honestly, I don't think it's worth it. I won't be shopping here again, that's for sure.

Wow, I gotta say, Plum Pretty Sugar's service is just amazing! I'm definitely gonna come back for more. So, I had a bit of a hiccup with customs and my order might be arriving a bit later than I had hoped. But get this, they're sending me something else with a free return label just in case what I initially ordered doesn't come in time. And if it does, I can easily send the other thing back. How cool is that?

You know, a lot of companies out there would just wash their hands of the whole thing and say it's not their problem. But not Plum Pretty Sugar! They took responsibility for the situation (even though it's not their fault at all) and are treating it like it's THEIR problem. That's just good business, if you ask me.

And let me tell you, I'm getting married in just two weeks and if the pajamas for my bridesmaids hadn't arrived, I would have been freaking out! But thanks to Plum Pretty Sugar, I can breathe easy knowing that everything's gonna be just fine.

When you're shopping online, it's always a good idea to check out the reviews before making a purchase. Unfortunately, Plum Pretty Sugar doesn't have any reviews on their website, which should be a red flag.

I recently had a bad experience with this company. I chatted with a live agent to ask about the quality of an item, and was assured that it wasn't see-through. But when the item arrived, it was completely transparent and I could see my nipples right through it. When I contacted the company to ask for a refund, they refused and told me to wear pasties instead. I was really disappointed - I had specifically asked about the transparency of the item before buying it, and now I was being told to cover up with pasties. If I'm not wearing pasties with my bridal gown, I'm not going to wear them when I'm getting ready to put it on.

To make matters worse, Plum Pretty Sugar doesn't issue return labels and only accepts exchanges for store credit. I had to spend $18 on shipping for a package that weighed next to nothing. It was a frustrating experience, and I felt like the company didn't care about my satisfaction as a customer.

I've worked in ecommerce before, and I know that mistakes happen. But when they do, it's important to take care of the customer and make things right. Plum Pretty Sugar didn't do that in my case, and I was really disappointed. It's especially frustrating because the robe I bought was made in China and probably cost the company less than $5 to produce.

Overall, I wouldn't recommend shopping at Plum Pretty Sugar. The lack of reviews is a red flag, and the poor customer service I experienced was really disappointing.

So, my man got me a silk road sweet robe from Plum Pretty Sugar for Christmas. I was so excited to get it, but when it arrived, I was disappointed. The stitching was all wrong in a bunch of places and it looked like the machine they used was messed up or something. I mean, come on, it was over $100!

I was hoping to get some robes for my bridesmaids too, but I was let down again. I ordered them in November and they told me it would take extra time because one of them was a special order for my mom, who needed a bigger size. I emailed them in February to check on the status and they said it wouldn't ship until mid-April. But then, in June, I still hadn't gotten them and my shower was only two weeks away! When I asked about it, they were all snooty and said they'd ship "well before your September wedding." I mean, seriously? I needed them sooner than that! When I asked for a refund, they said they don't allow returns because they schedule fabrics for each customer. But that's not true, or I would have gotten my order earlier.

Anyway, somehow they managed to get the robes to me, but the one for my mom was too small. It was supposed to be a size 20, but it was tight on me and I wear a 14.

Overall, I think the fabric they use is really pretty, but the quality of the robes could be better. And their customer service needs some work too. Plus, it's just too expensive for what you get.

So, my niece wanted us bridesmaids to order a Maxi dress from Plum Pretty Sugar for her wedding. I was the first one to order and when I received the dress, I was so disappointed. It was nothing like the description or picture. It was more like a sexy nightgown and it was SEE THROUGH! The slits went so far up that when I sat down, my whooha stuck out. It was not a maxi summer dress at all. Plus, the price was astronomical! The quality was horrible and there were runs in the dress. It was just terrible.

Their return policy states that you can get a refund or exchange within 14 days. However, when I called to get the return process started, the girl I spoke with said "NO RETURNS". I told her that their policy states 14 days, but she tried to tell me that it was a special occasion dress. I bought it under the dress section, not bridal. She kept repeating the same information and was very rude.

I tried several times to chat and call to get through to someone, but nothing worked. Finally, after I filled out a return/exchange request, I received a very rude and disrespectful email. This was also after my niece was told that we would all get returns. My niece and all the other girls battled with them and finally, they agreed to give us a refund after they received the dress back.

When I tried to confirm this, I was spoken to very rudely. After a long and rude battle with them, I finally got my return after 6 business days. So, their policy states returns for 14 days, but they will tell you no. DO NOT BUY FROM THIS COMPANY! Their items are overpriced and of low quality. They are hard to even get a hold of. After the first time I called and tried calling back, they NEVER picked up. The local store in CA never even picked up. Their customer service is HORRIBLE and RUDE. BEWARE!