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Electronic Arts (EA)

Electronic Arts (EA) review: impossible to access their free game 63

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12:00 am EDT
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I'm an avid player of "first class solitaire" on pogo.com. Quite often I find it hard or impossible to access this free game. I have also searched to find Pogo's customer service e-mail address for complaints and they have it well hidden, if they have one.

63 comments
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waltech48
Easton, US
Jan 23, 2010 11:27 am EST

My girlfriend and I both joined Club Pogo. 1 using credit card and the other using bank debit. Neither 1 of us have been able to get the membership. Have tried using the website ( Which Is a Joke to say the least) and they just say they are sorry. This has got to be the very worst website i think there is on the internet. This is suppose to be a upstanding website. Use to play here yrs ago and totally ejoyed it. Where can I go to either have this fixed or a refund. They act like they really don't care. I really do believe this to be true. Would love to work for them and treat them this way. If I treated my customers this way, i wouldn't be in business long. Next time I go gas up I'll ask the owner if I can just pay for the gas and he can give it to me whenever he feels like it. That would be crazy, and so is POGO. Please let me know what can be done about this. Thank You Rick Kline Maryland Screen name Waltech48

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waltech48
Easton, US
Jan 23, 2010 11:34 am EST

Have paid for my membership thru Bank Debit, it has been debited out yet still don't have membership. I tried everything they told me and nothing. I got 2 emails that said they are sorry. That does not solve the problem. PLEASE help me here. I've never paid and got nothing before. This has got to be the very worst website to deal with. When has it come to emailing ONLY. They have a number to call ( What a joke ) and it tells you to go back to website. OMG what a run around that is. PLEASE help me. waltech48 Thank You

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waltech48
Easton, US
Jan 23, 2010 11:38 am EST

They have a number you can call but it will tell you to go back to another website [protected]

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waltech48
Easton, US
Jan 23, 2010 11:40 am EST

[protected]

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Armygirl777
Destin, US
Jan 26, 2010 6:26 pm EST

How do you get rid or ban another player from pogo? I am a veteran of the ARMY and I had some woman verbally attacking and harrssing me. Making a joke about shell shock, Saying that I was sick WTF? I served my country with honor and dignity and all I want to do is play a simple game of spades and this is what I get. Are you serious? Gi Jane? really? Does she think the entire United states military is a joke? She needs to be banned from pogo.com PERIOD! This kind of behavior should not be tollerated!

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Marie Booker
Mounty Airy, US
Jul 03, 2010 3:14 pm EDT

I can not get any of the free games to come up. Please send me a telephone number so I can talk to a real person

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countrygi922
Columbus, US
Feb 14, 2011 11:10 pm EST

I am countrygi922 I got a e-mail that said I was renewed but you won't let me play I want to know why e-mail is countrygirl344@aol.com

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countrygi922
Columbus, US
Feb 14, 2011 11:12 pm EST

I was told I was renewed but I can't play games you won't let me why I want to know a.s.a.p.

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Heywood Jablowme
Atlanta, US
Nov 25, 2011 2:51 am EST

"Quite often I find it hard or impossible to access this free game." Then how are you an "avid" player?

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Jared Carr
US
Nov 11, 2018 12:28 pm EST

i personally bought need for speed rivals but it says i need EA access to just get on. i feel like im sorda being robbed from my game plz get back quick just a loyal customer.

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jaime harrop
SE
Nov 12, 2018 9:22 pm EST

i was in the final and i was about to win and the openent quit the game and i did not get the win so i want a refund of packs or fut champions qualification and my gamertag is OMG x Z0MBIES my email is jaime_lee_harrop@hotmail.co.uk And pls asap fix this for me i have spent over 300 pounds on this game this is not the first time this has happened

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Quentin Battieste
US
Jul 31, 2022 9:36 pm EDT

Account band has no explanation on why. Says it's been banned since May. I've had issues try to play Anthem on my XBOX S. It's very hard to contact anyone I've tried several different ways and I get no response.

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jmyers329
New Castle, US
Sep 28, 2022 4:11 am EDT

I have already talked to EA and still the problem is happening. Anytime I login to Madden the EA servers say I am not able to connect. I have updated my email, changed my EA and Origin passwords and still doesnt work. This is ridiculous, I would like a refund ASAP

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Zac Thomas
US
Oct 10, 2022 5:23 am EDT

Banned 72 hours for a name of wifetookmyballs had the name for over a year then banned 72 hours what a woke piece of [censored] company. so sensitive seen worse name than mine but i am banned

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azukiazalea
marquand, US
Oct 25, 2022 2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i had an account open under an email that got hacked into niroslaughter@gmail.com and i had to delete it but i remembered my password for it i wrote to tech support and filled out some questions giving my ip address and more information please look into this i had almost all of your sims4 games and a lot of sims 3 you guys never got back to me

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Katherine Batchelor
Tampa, US
Oct 30, 2022 4:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 10/16/2022 I was charged $6.99 for a monthly pogo charge. I never get a monthly Pogo account, I always pay yearly $39.99. Please take this off my credit card. I already contacted my credit card account. I am not going to pay this. How much more do I need to tell you. This is what happened and I need it taken care of ASAP.

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Julie A White
Hemphill, US
Nov 08, 2022 10:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was charged 3x on 10/31/2022 on my credit card by ea. I do not have an account and no one in my family has made these charges. There was nothing sent through email since I don’t have an account. All I have are the charges for $16.23 each on my credit card bill. The company does not have a way to contact them unless you have an account.

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dean woolhouse
US
Nov 20, 2022 5:29 am EST

Everytime I play this game it constantly crashing. I've never had a Fifa do this before until now I've tried every tip and been on phone everything I try doesn't help what so ever absolutely fed up of this because I'm having losses for no reason

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Aizakzilla
US
Jan 25, 2023 10:24 pm EST

They banned me and they refuse to provide with evidence of such ban, how am I supposed to accept just the tyrannical decision of a permanent ban without any further explanation? I want my money back, highly unethical from EA.

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alex2022
springfield, US
Apr 19, 2023 6:19 am EDT

Ive had sims 4 for years and suddenly it is telling me i can no longer play enless i get ea play.. it says it ea play exclusive.. why. I have spent 100's of dollars on game packs, stuff packs and expansions. is it a real thing or a computer error

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Clinton Waldrop
US
May 06, 2023 6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

meter stinks when putting on green there's not enough meter to get ball to hole. uphill putts really bad...you need a new meter system other than that game great.

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Reena Richardson
US
Jul 23, 2023 12:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was trying to put my card on to play a game and wasn't working but I was charged twice, not for the game but $1.00 twice this is not ok, I want to speak to some one through gmail my mail is art.lover17@yahoo.com and a refound.

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Dicky Moore
US
Sep 24, 2023 1:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Account banned after a simple mistake. Trying to talk to someone to resolve it met with blank copy-and-paste replies. Have been an EA customer of over 30 years, and will now boycott the brand.

  1. Electronic Arts (EA) Contacts

  2. Electronic Arts (EA) phone numbers
    +1 (650) 628-1500
    +1 (650) 628-1500
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  3. Electronic Arts (EA) emails
  4. Electronic Arts (EA) address
    209 Redwood Shores Pkwy, Redwood City, California, 94065-1175, United States
  5. Electronic Arts (EA) social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
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