Electronic Arts (EA)
Reviews and Complaints

The game has two shards to play in Apex and Chicane.
I play Chicane and wished to support the game in purchasing some content.
The web deal option had amazing offers so I purchased a "art director pack" online for Chicane.
Only to log in to the game and see their servers allocated it to Apex. I have been playing Chicane for a while lvl32 that is more than halfway to the max lvl60, with numerous achievements and hours upon hours of gameplay.
In apex i am not even lvl2, i dont play in that shard and the purchase is useless.
After lodging the query with EA twice and waiting days, they just responded with "oh we cant do anything about it touche" basicaly.
In effect this is what EA says, "we do not care if our systems are not reliable, if your money is waisted, just give us more."

Pathetic EA, pathetic!
Bad business ethics, poor client services!

I am so disappointed. I spent almost forty dollars on The Sims 3 Starter Pack and I already thought that it was ridiculously stupid that we had to make an account with Orgin, or whatever it's called. But, to top it all off, it logged me out of my own account in midplay, and when I went t log back in, it made it where I have to type in the product code once again. Since product codes can only be entered one time, I spent forty dollars for a game I can't even play. Plus, I can't get a refund because GameStop won't allow refunds for PC games. Even though I want to play it, but can't, I'm also going to complain that the quality of the game was horrible. It constantly kept glitching and freezing up. There were even times when it'd just shut down completely. Maybe if you weren't too busy putting out more horrible games, that are pretty much unplayable with all the problems, and fixed the problems with past ones, (which aren't even that old to begin with since you're constantly releasing new games), you'd have a lot more happy consumers. Thanks for wasting my money.

EA has been ruining the game of FIFA, they would rather much make money than actually fix the errors in the game. Every game that i play online or offline, there is always something that goes wrong(impossible passes, balls not going where it is supposed to go). I think it its really funny to see that EA has not fixed the kick off glitch which allows many players to score a goal right off the bat and we cannot do anything about it. They focus everything on their ultimate team because that is where most of the money comes from and could care less about other game modes in the game. Every year, they promise to bring something "revolutionary" and come up with some bogus small ideas. I do hope they fix up their act because sooner or later FIFA can get another company that would satisfy ALL costumers on ALL games.

I purchased Sims 3 and World pack Dragon Valley. What a horrible mission it has been to play a game I love, after 1 and a half days of struggling with registering origin and EA support and finally not being able to register on Sims Store in order to fix a problem with the Dragon Valley World pack I truly believe I have wasted my time and money about R600.00 of my money, EA does not have a complaints email address nor anyone who actually cares at their so called support dept they have written solutions available but this did not help me as I could not even register on Sims Store, I wanted to lodge a complaint on EA support but to no avail because I was supposed to wait for a consultant to assist me in "the next 35 to 45 min" after all this I honestly can say that I would like to return these games and look for a simpler option of Installing a game and just playing it without having to register 3 separate accounts with countless updates that will refuse to let you play the game unless you let them have their way. Gone are the days were a gamer buys a game legally and installs it and enjoys it, now EA is just encouraging Piracy by inconveniencing customers!

I have recently purchased Hasbro/EA games Scrabble for iPad and find it quite frustrating to play as I have noticed most of the words are not in any dictionary I have used, also many times "real words" are disallowed by the computer (I don't play on line) . I want to delete the game but am angry because I paid $9.99 (CDN) and can't get my money back. It the principal more than the money. I have contacted Hasbro but Hasbro 9passes the responsibility on to EA Games and EA Game no longer has a complaint dept so they get off free and I'm out my $9.99.

Pogo.com is not only the worst site on the Internet, but the WORST GAME site. In my opinion, their gaming system is NOT setup to run properly in the United States. Their games do NOT run properly, i.e., they freeze, lock or do not remove and count all matched pieces. There are PC operating system warnings on some of the Pogo.com sites. In addition, using the Mouse pointer they do not perform all the options required for the games to function properly. I know, I've been there done that for the past 13 years, which was before Club Pogo Membership was setup with Electronic Arts. There were game problems way back then! NOTICE TO ALL: AFTER paying a monthly or yearly premium, which are required for a Club Pogo Membership, remove
your credit card, or other method of payment data from your account. If you don't, they will automatically charge your Club Pogo Membership to your credit card or whatever payment data you used. If you choose to renew, then just re-enter the payment data prior to your expiration date, then remove the data again. Think you'll get a refund from Pogo.com? Maybe if you made enough Technical Support or Customer phone calls and/or sent them enough emails. Also, it is impossible to talk or contact Pogo's Technical Support and receive any replies as to their actions, if any, to repair all the existing game problems that users are experiencing. GOOD LUCK TO ALL! I REST MY CASE!

I just found two phone numbers, [protected] and [protected], inside of an old book. The first number used to be for Pogo.com. and the second number was Electronic Arts (EA.com). I dialed the first number and received an Electronic Arts automated "Help Link" answer. When I called the second number, I received the following automated response, "We are sorry your call cannot be completed at this time. Please hang up and try your call later. "Thank you." No company name was mentioned. You might try both of these numbers. Try the [protected] number first. GOOD LUCK! P.S.: I am NOT going to renew my membership! Thirteen years of this mess is enough!

I was charged $39.95 or $39.99 a year to become a member and/or too play pogo games if I chose to do so!1 I wanted to become a Pogo Club Member and play so therefore I paid either of the above amounts mentioned above in order to do so. I have had nothing but heartache while attempting to play the pogo game namely - Bingo Luau which pogo games allow players the choice of playing ! The games continuously freeze up when I am playing - I am therefore unable to get the tokens earned while attempting too play thus particular game - I keep getting notices from the server that must install Java Script in order too play pogo games (- even though the Java Script is already installed etc.etc. ! It seems that the Pogo Games server EA who is totally unable too contact via telephone or email re: the issue at hand wants too hear about the constant mess up with Pogo Games who is the Corp. that I paid my money too in order too play the games of my choice at the time! This is nothing but a consumer - a disgruntled one at that- feels that in good faith I paid my money too play pogo games and since pogo games or EA cannot runs the games honestly I want my money refunded back into my checking account ! Please assist me and send me an email re: this disturbing issue I have with Pogo Games!

I have not found a way to contact pogo. They charged me an annual fee of $43.35, when I call their # it refers you to their website, it is IMPOSSIBLE to find how to contact them either live or via email if you do not know the original email used a year ago. I called Alaska Air Visa and they can not dispute the charge unless it is done PRIOR to it showing up on the statement! I am sure I signed approval to charge me annually, but their rtecords will show I have never used the service. SOS?

I have bought all the Sims games. 2 months ago my computer crashed and I was forced to format it. Today it took me the whole day to re-install the discs, but the Hidden Spring Expansion Pack has to be downloaded using a redeem code. When I try to enter the code as it is in the Disc cover I lawfully bought, it gives me a message that the code has already been used. Come On EA... Im one of your fans, but theres nowhere where I can get help. Been googling this issue now for the past 3 hours with no success.

Help... This games is costing a fortune.

I bought and downloaded The Sims 3 from the Windows Market Place. before playing, I ran the recommended update, which fails right at the end. After failing, it renders the game COMPLETELY useless. I reinstall and repeat with the same impact. I search for information on the error and find sites with cracks to download, just to get the updates to work right. The EA Games website takes you to a place to download the update, which isn't available. I would rather not use Origin since it has been proven to capture data from your computer and the installed applications. Nowhere can I find a simple contact for EA games and all of the reviews suggest I would only be more mad if I tried to call...it should not take me days to get this game to work! I am so upset I'm ready to complain anywhere -- this company has done so much to ruin these games that I'm ashamed I made a purchase.

I had pre-ordered the Sims 3 University game and received notice the game was available on the release date of March 5th, 2013. Much to my shock, turns out EA games/ Origin had released 2 Franchise games on the same day and has cause problems in getting either game. After locating a phone number I spent over an hour on hold ; being told my wait time was 758 minutes and it fluctuated down to 250 mins and I also had online Chat with them up and waited over 2 hrs waiting. Finally got through to Vinod ( customer support) and was told " I would be able to download my game when this issue was fixed ", ok well I was typing back " what is this" and Vinod politely said thank you and bye. Never got an answer and still can't download the game. Would truly like to thank EA Games/ Origins for having such a friendly and helpful staff. I work in Customer Service and am truly appalled by their service.

Yes, I would like to file a complaint. I bought a slim jim because i saw they were promoting ingame content that you can win for your game system. I bought the double sticks to get two codes. I entered them both on the website. It accepted my codes and let me pick 2 products to redeem. I chose the 2 things i wanted. I chose 2 wallpapers for the game need for speed most wanted for the xbox 360. It even asked me if i am sure these are the things i want. I accepted. After it was all said and done, i was never sent a code to redeem my products on my xbox 360. i went to my account through the website & you can see that i chose those products. I just want my codes. i might not be buying from slim jim any longer after this unless i can trust that i wont be going through anymore issues like this. Another thing I try contacting them at the site, their ea site, their slim jim site, the phone numbers to both the sites, and i didn't get anywhere with that. i think that if people are going to be promoting something they should atleast have someone to speak to if you are have problem with their product. Which lead me to you because i couldnt find any possible way to contact them to resolve this issue. Please notify me when you read this. I want thus issue resolved as soon as possible. I am very upset with this situation. please and thank you michael huffman ([protected]@live.com)

My 8 year old son has been playing The Simpsons Tapped out on his iPod. He has spent around $150 of his Christmas and birthday money playing the game. This morning the game reset itself taking away all of the money he has spent on it. I am trying to contact someone who can help. I spoke with someone on livechat an all she could give me is a 1900 number that costs $2.48 per minute. I need an email address or reasonable phone number. It seems EA games is very happy to take money from children but hide so they can't be contacted when there are problems. I am very frustrated and disappointed!

The Sims 3 for PC is a piece of crap! I bought the Sims 3 and I have like NINE expansion packs, that's HUNDREDS of dollars! All it ever does it freeze up! I will be in the middle of playing and it will just freeze up and close, losing any progress I had made. Recently, my sims have stopped aging and there is NO FIX for this... they SAY it's from installing custom content but the piece of crap game froze up long before I ever installed custom stuff! DON'T BUY THIS GAME! They better find a way to give me my freaking money back!

I've recently started playing The Sims 3 again. I have all expansions and stuff packs. In game is completely fine and I have not had any trouble. HOWEVER, I can not get my save game to load properly EVER. If I exit the game and want to go back in I end up spending an hour Googling and reading about how to fix it so that I can play. I do not do anything to corrupt the files (like switch off the computer while it's saving), I do not have any custom content or mods and my PC is made for gaming. At the moment the only way I can play my save game is to delete it and re name the backup and play from the back up. EVERY TIME. This results in me re playing a day or two that I have already played and I can not find a solution on how to fix this. I have deleted cache files, re installed multiple times, run CCleaner and my husband works in IT and keeps my computer up to date with everything it needs. I don't think I should have to go searching through files and deleting or re naming things just to be able to play. I feel like for every hour of playing I've done I've also spent an hour trying to figure out how to fix it just to play! This is rediculous as I have spent a fair bit of money to play this game and otherwise enjoy it. I will not buy any more expansions or new games until the current issues are dealt with.

I RENEWED MY SUBSCRIPTION TO CLUB POGO... NOT GETTING CREDITS WHEN PLAYING CLUB ROOMS.
CANNOT FIND A WAY TO CONTACT EA (ELECTRONIC ARTS, INC) POGO.COM.
HAVE TRIED... THEY TOOK MY CREDIT CARD BUT DID NOT GIVE ME ACCESS TO "CLUB POGO".

I was trying to contact pogo.com because all my games would not play. I have e-mailed them several times in regard to a bug with installing java.com. I was not going to subscribe again this year without the java problem being cleared up. Every game ad would pop up saying download java. Checked bank statement today to find Pogo.com had collected $39.95 from my checking account
I don't know what state or any information regarding Pogo's address, phone number, only e-mail.

wondering how come there is no place to write them about an issue with pogo. Tech support. It used to be easy and now I CAN NOT find anywhere to write to them. All they have a forom's, BUT no place to write to them or even a phone number. Ohhhh but they have one for billing. Guess they want there money. Been trying to find for over to hour's and you are the only one where I can write and get it off my chest. I am about to explode. I am so frustrated.

Pogo.com has weekly challenges and I am a PAYING member. This week the challenge is "Amazing Adventures". When I went to start the challenge nothing happened. Customer service was useless. I downloaded Quicktime and still would not load. While I was doing all of this over and over again, I changed the Theme to my Firefox and what did I see? When I tried again to play Amazing Adventures a box would pop up and it said "fb library missing(all.js) then I hit OK and still game would not load. Then I went to my AVG tracker and looked to see and behold both FB Social Plugin..social button and Facebook Connect.. Web Analytic were both CHECKED OFF. I unchecked them, and went back to the game and I was able to load, play and win the challenge. While doing all this Zuma Revenge would not load neither, but now it does with those two Facebook boxes unchecked. If I did not figure this out, I as a paying customer would not have been able to complete this challenge, all due to Facebook. By the way, every time I won a game with Amazing Adventures, the AVG tracker would pop up and show that Facebook was tracking. That was very irritating.
I started and closed my Facebook account awhile ago and I really do not want to de

I have downloaded the free version of this game and the bought the full version later.

I am using Samsung Galaxy Note GT-N7000 and it was working on Gingerbread before the ICS 4 update.

Yesterday ICS 4 was released in Turkey and i have updated my phone. Today i have downloaded the game again. Addional files were succesfully downloaded too.

When i started the game i got the error message below ;

firemint real racing 2v1.11.02
error loading m3g rr_track18.m3g
break here ?

I have contacted with the e-mail address help.ea.com but i got the reply below ;

" Hello,

Thank you for contacting EA Mobile.

Please visit https://help.ea.com/ ; You should be able to find answers to many of your questions within our Knowledge Base or FAQ sections.

If you are unable to find the answer you're looking for, click 'Talk To A Game Advisor' so that we may help you with your specific issue.

Thanks again for your interest in EA Mobile, and we hope you continue to enjoy playing our games on your mobile devices!

Sincerely,

EA Mobile Customer Service "

There is no such a help page on their websites for an already published product. Luckily i have managed to get in contact with Firemint and at least they are REPLYING!

Could anyone help me please ? Because i have checked every section in help.ea.com but there is no support page for this product and i couldnt manage to get in contact with a representative for this.

We are the consumers that are avoiding from pirated stuff. So, where is the benefit of original products without a support !