Popeyes
Reviews and Complaints

i bought a 3 piece chicken white meat. i received 3 small chicken wings for my 10 bucks. i did not get a receipt. the person who served me at the drive up window couldnt wait to get rid of me now i know why. this is absolutely not cool. i;m 72 years old on a budget i dont have money to be swindled at Popeyes. you mean know one has to be reprimanded because they screw people over. people who work there are just bad. please respond to this complaint. 9/15/2022. this is not exceptable way to treat customers. around 6pm .

On Friday 9/9/2022 I visited the local Popeyes on 2300 Watson Blvd, Warner Robins, GA 31093.I pulled up to place a order on thru and from the start the cashier was rude. I stated I would like to place an order for a 2 piece snack and a regular sweet tea. She responded that they were out of regular cups and i would have to get a large cup due to that's all they had .I responded would i be charge for a large or a regular cup. She replied a large so I then stated well i thought due to it was a issue on their end would it be considered to still give it to me at that price and she said no so i told her to disregard the drink and ill get the 2 piece snack she then just said drive round without asking whether i wanted white meat or dark meat. so when i got to the window she handed me a box with dark meat. That is not what i wanted, she told me they automatically give dark meat to everyone when they order a two piece snack. i told her i wanted white meat instead, she proceeded to snatch the box from my hand and said to another employee " give her some white meat so she can get out my drive through". so i responded and said " its not necessary for the attitude when you failed to ask me what i wanted in the first place and you didn't even offer the promotion of the apple pies and then she started cursing me out and we exchanged words she then slammed the window in my face after calling me poor and talking about my hair, all the while her hair was hanging all in customers food. the car ahead oh me even made a complaint and ended up throwing their chicken out, and she was throwing them attitude and making hand gestures in the customers face

Yesterday, Sept 13, 2022, I took my son to Popeyes in Starkville, MS. We went inside to place a to-go order. I ordered two 3 strip dinners with drinks and two without drinks. We get the bag and after we leave realize that we got four 2 pc white meat boxes but were charged for four 3 pc dinners. I assume "3 pc" meant chicken NOT strips. So over 30.00 later, we came up short, again! (this is not the first bad experience here). In addition, there seems to be a massive amount of chicken on the racks late at night before close at this location. Is it possible that chicken goes home with employees (others wonder the same thing)? Well, I just paid for four pcs I never got, one per dinner. Even after I warning him, my son likes their chicken. But, this clinched his craving for Popeyes. We'll find other chicken in the future in Starkville. In the meantime, management above Starkville or owner(s) might want to take a look at leftover chicken. I suspect greasy fingers every night at close.

I went to Popeye's on March 23,2022, after placing my order, I waited a 1/2hr. or more, only to finally go into the store & they didn't even start my order. Finally get my order, went to my daughter's house, because it was my grandson's birthday, only to find, most of my order was not in the bags & the food was cold. I called immediately & spoke with the manager, his name was Ken, he said I would definately get my money back, the total was $85.32. Since that day, I have been going back & forth, between, calls, e-mails & still did not get my money back. I'm always told to wait for 7 days & I would get a call, yeah, right, NOBODY has EVER called me.

I'm writing to you, in hopes this can be resolved, if not, I am going to see who owns the franchise or if it's corporate owned & if I do not get any results, I will go public with channel 8 news & I will tweet it out & google & leave bad reviews. I can be reached by e-mail at, [protected]@aol.com or [protected].

Thank You,

Phyllis Morrow

Check out You Tube Fox News 5 Atlanta September 5 2022 and watch how fowl, evil and disrespectful your employees treated a young college student at the drive-thru who only wanted to PURCHASE food for a homeless man. Once the worker at the window closes the service window in the face of the student then the manager came to the window and spoke with the young lady and stated to the young lady that she cannot purchase food then give it to a homeless person. The manager stated she would call the police on the college student if she did not leave the premises.

YOU TUBE; FOX NEWS 5 ATLANTA SEPTEMBER 5 2022

We have been to this location many times since its opening only to have actually eaten once! The first time, we literally waited about an hour just to place an order and walking out without doing so. Another time we called in an order only to have to wait about 20 minutes and then it was completely wrong.

Our latest try was today. I used your app to place my order an hour before arriving. I chose the time offered through your app and picked 2:35pm for our pickup time. We finished our shopping and headed off to Popeyes to pick up our food and in order to get home and ready for the Georgia game starting at 3:30pm.

Now remember, I placed the order via my app 1 full HOUR before picking up the food. My husband drops me off at the front door at the specified time, I go inside and was told they didn't have my desserts. Ok...what can I get instead? Apple pies...didn't want apple pies...we finally settled on 8 chocolate cookies. Then I was told that they still had to cook the chicken and it would be about 20 minutes. WTF did I use the app for? Why do you even have an app?

Oh, and my 2 large fries...They were more like small fries.

we visited the Popeyes store #13792 in Saint Helens Oregon. on Tuesday august 30 2022, at 3:45 p.m. we ordered 2 - 2-piece dinners at $12.99 each. we drove for 1 hour to give this store a second chance. there will NOT be a third. the first time they had no white meat, or spoons to eat with. we were not told this until after we paid for our 'meal'. the second time they again did not tell us they were out of chicken till after we paid. (With our debit card). then we were told no legs, only thighs. then that changed to no dark meat. they wanted to sub white, my husband doesn't like white meat, so she said she would give him wings and add a few extra... wings are white meat, we told her no white meat. when we opened the box, there was 2 wings and a breast. the biscuits were hard and over baked and put in the sack unwrapped. and the chicken was so dry it was uneatable. the sides were horrible as well. the service was sub-par. we would like a refund of our meal. i would like to be paid for my gas to travel 1 hour to not enjoy the experience of your food. i know you won't do that, so our food refund would at least make it a little better. we spent a total of. $26.68. on our debit card. so, they got their money and I have no dinner.

When I ordered. I said

8 pcs mild with mashed potatoes and gravy and it came with 4 biscuits

and also a 5 pcs tenders

When I got to the window and 38.98 dollars later order #79 Popeyes #13499 September 1. 12:32 pm.

They gave me

4 biscuits

Large mashed potatoes and gravy

5 tenders.

When I got home I’ve been trying to call [protected]. No one answered and mail box is full it said try again later.

The person taking orders around the 3:45pm timeframe 8/31/2022 was extremely belligerent. First, the newer location had its dining room closed, which seemed unusual. Taking my 85 year old Mom, she had questions to clarify what she could order. The woman was not listening to the questions, belting out answers that showed as much. When we got the order, it was totally wrong, which we knew was done on purpose, but my Mom felt so intimated by the person, she didn't want to go back. It was a terrible experience.

The manager refused to take my wife's order at the window after giving him the code we got off the web site. He told her to stand aside and let others order that he wasn't going to take the code because he didn't know how long she had it.

The customer behind her gave the manager the same code and he took their order. I called him to ask for his name and he told me he wasn't going to give it to me and if I wanted it to come down to the store and hung up on me. I called him back and he hung up.

I attempted several times to order the shrimp special online among other things your website stated you were having technical difficulties and you were aware of the issue and was working on it i drove to popeys and they refuse to honor the special although it was popeyes fault i couldn't place my order for the special. very poor customer service and unprofessional.

As a previous employee, these are a few things I experienced while employed at Popeye's on South Royal Street in Jackson TN. First, let me start by saying that I am certified in customer service and I've had to manage a restaurant before, and I've NEVER heard managers tell employees that they're being "TOO NICE" to customers or that we're not suppose to give out condiments unless they're requested? She does not train her employees and she gets an attitude when the other managers "attempt" to help the employees out. Nobody cleaned or sanitized anything EXCEPT ME, as if roaches aren't running rapid in the store. When I was first hired she told me that nobody wanted to work but I soon realized that nobody wanted to work there because there's a lot of bullying and favoritism going on because everybody is related! I've seen a girl vaping inside the lobby and I heard an employee use the "f" word freely around management when she was talking about a homosexual previous employee, I was floored! Please understand that this is to shed light on some of the things going on inside this establishment as I have a niece that works there, and I have family that visits the restaurant often, and they've complained about the way they got treated. I have so much more to complain about but I think I've summed it all up

Training store or incompetence.

I have been purchasing POPEYES chicken at this location since opened. It was only in the last two years I have learned to use the app for ‘Deals’. Today I visited Popeyes Louisiana Chicken at 9120 Barker Cypress Rd, Cypress, TX, at around 3:45 p.m. I was met at the counter by a young Hispanic female who was going to take my order. I offered up the deal on the app for the 10 piece 2 sides for $24.99 and it generated a four-digit number. “Mild or spicey” was the next communication. Mild was my choice followed by wanted nine wings and one breast. This is the combination I have been getting for the last two years, occasionally it would be two breast and eight wings.

As she stood at the register and entered the promo number and then the first part of the order, she stopped and said she could not honor that combination of chicken pieces. I explained to her for the past two years I have been getting that combination (except for a brief time it was not offered). She went to the back side of the service counter and asked a male, returned, and stated the same. I again explained to her I have been ordering chicken that way and asked if something had changed, because it appears to be the same offer as before. She then got another Hispanic female whose tag said manager or assistant. I told her the same thing I told the first female. She then went into the offer would have to be mixed. Well mixed is more than one kind. It was a mixed order, maybe not HER mix.

I would be curious for an explanation as to why for the past two years I have ordered that combination of pieces but was refused today. The explanation will determine if I will be buying POPEYE’s chicken in the future.

Regards,

Michael Franklin

16606 Lasting Shadow Cir

Houston, Texas 77095

EMAIL: [protected]@aol.com

Popeye’s chicken is the best fast food chicken as fats as taste is concerned.

However, today when I ordered, this is the result:

Ordered on line

Order was to be ready at 6:15

Had to wait at order menu several minutes

Employee had no idea about the order

At window, employee had to look for order

It was not ready

Employees were sitting in restaurant talking

while I was waiting

No coke slaw - third time this has happened

Waited an additional 10 minutes for my order

Second time this has happened

Had no big boxes.

Order brought out in an aluminum tray covered

with foil

Sides were in boxes in a bag

For 25.88 + tax I got 5 backs, 5 drumsticks , 1 breast, mashed potatoes, French fries(no other salad available)

The employees were polite. They always are.