Popeyes
Reviews and Complaints

October 1, 2022

2:00pm

I would like to file a complaint about the service we received at the Popeyes in Aurora on Butterfield Road in Illinois. We waited in the drive-through for close to 12 minutes with no one responding and when someone did they stated we will be right with you and never did. Then we chose to go inside at which point we seen everyone horsing around whipping each other with towels. We then proceeded to ask who was in charge and when the young lady approached us she didn’t have anything to say. We expressed how disappointed and unsatisfied we were and she still didn’t seem to care. We then chose not to get food which left us hungry with no time to get any other food because we then had to go to work.

i go to the Popeye's chicken in Indianapolis In. on Pendelton Pike and 42nd street every time I go there I am charged a different price for the same order. The less I order the more I pay. for 2legs 1lg red beans n rice 3 jalepinoes it cost anywhere from $15-$17 if i oreder a 3piece meal i very rarely recieve a drink. The manager is very rude well whoever the lady manager is. They mess up my order alot and I am not diffulcult to please. I love the food but not sure how to correct this problem. Last night i ordered food and literly got 2legs with no meat and i guess that was the last legs they had at least thats what i was told. After this happening for a year now I am trying to figure out what the cost should really be. At other locations my order is around $11-$12 please look into this location and fix this situation. I am very upset on the service also the prices.

On 9/24/22 we walked into Popeyes chicken Westside Albuquerque at 3 pm for dinner.Red haired lady took our order for spicy tenders meal didn't put our 3 small cokes on receipt said it would be a few minutes for spicy tenders because they didn't have any made we said ok well wait so we waited and waited she kept telling us they were on the way.it was about half hour before they said they didn't have a and asked if we would take the regular tenders I sad no we waited long enough I wanted my money back.Mgr came and gave us a refund for the chicken only not the drinks they charged us 10$ for when questioning the amount of refund Mgr didn't seem to care.This complaint was called in on that Saturday still haven't heard back from anybody.it was order 25 at about 3 pm mgrr name was Casy.First sign of trouble was dirty tables had to clean our own.

I have been to this location twice. The first time it was way under staffed. Waited for +30 mins to get my order and then it was missing the Tea.

I went again yesterday (09/28/2022). This time I went through the drive thru. Placed my order and was told to drive around front and wait. I waited for over 30 mins - order was for a 8 pcs meal with fries. I then went inside to find ~12 people standing up front waiting on their orders. When I asked for my order I was told it would take more time. I then asked for a refund which was processed. The store did appear to be staffed correctly but was still unable to complete an order for 8 pcs with fries.

I am very disappointed with this location which is close to my house.

I often visit Store #12300, The first time this person was rude and ignorant to me was in drive-thru. After that I started to come inside. Her and other employees there need Customer Service Training. If their attitudes was like the freshness of the food, I would say the store runs topnotch, but it doesn't I've heard so many people get angry with this same person because she was being rude and or mean and ignorant. This visit today has taken the cake, I asked for my food to be prepared for dine in, the person that made it to go ( NOT HER FIRST TIME), that's fine. I got my food went back to my seat. When I look at my food, my chicken was extremely small pieces, so I put my phone on record . I go back to the counter and ask the lady in black to trade my chicken for bigger pieces she keeps walking while I'm speaking to her. She frowns and doesn't say anything. I wait a few more mins. and ask for my money back, She tells me she won't be giving me my money until I get her off of record. We go back and forth with words she tell me she's going to her car to get a gun. About 5 crew members come out the kitchen out to the door. I'm still asking for my money back and it can be heard in my video. She and the staff starts threating. The guy that came out the back in all black states he has a draco in his car That's a threat on me that he would shoot me. The only reason I's return to this location is I go on break and it's close to my office. These people need to be removed. As I know this isn't the first complaint you've received on these gang members, trying to show hood loyalty to their manger. I will place the video all over because it's plain disrespect. I have both videos of this person disrespecting me and another customer on another day. She is ghetto and very unprofessional. Who ever the manager is should be sent to training, and that guy with the draco, I will be sending the law his way. I called [protected] as the letter is posted in the store to call. I have both videos.

Date and Time of Incident: Sept 28, 2022 at 4:32PM

Popeye's SM Fame (Fame Residence Highway Hill Mandaluyong)

Coming from work and on the way to my friends house, I dropped in Popeye's Fame to have my early dinner with my friend. We ordered Spicy Chicken Sandwich Meal, 1 Spag Meal with Honey Biscuit meal. While having our meal, we notice that the spicy chicken is not fully cooked and it taste "malansa" even the texture of the chicken is not what we are expecting as we usually order the same meal before. We immediately ask the counter and talked to the Branch Manager named Mr. Paul to cooked again the chicken for us to finish it but they told us that they can't do it because the chicken has some condiments already. We are really disappointed with what they said to us. We even said that chicken is halfly cooked and we want to re-cook it for us to finish the food. They don't even initiate offer in exchanging the food for alternative. We are so sad the way they treat us, we just ordered 1 spag ala carte in replacement of the chicken sandwich. We didn't finished the sandwich at all. Just sharing my experience with you because I am a fan of Popeye's even my kids, but the way they treat us is unaccepatable. The manager might come to our table and see on what he can do to make us happy but then they just let us finish our food and go. I hope that you can check on how they cook the chicken because as a fan of Popeye's we know what chicken taste like even it is a spicy chicken. Just sharing this to have some improvements and not to make the same mistakes again on how the manager face this kind of complaint. Thank you and More Power. I attached the receipt and the picture for your reference. :(

At about 11:00 am; I pulled up to order in the drive-thru. The person on the speaker asked me to wait a few minutes. I did so; I read the menu and it stated "dirty rice" now available. I ordered 2 minutes later and asked for 2-2pcs w/dirty rice. The voice stated that was last week; we don't have that. I asked why the sign was not taken down; its advertised on the building to get you to come in.

Anyway, I ordered the beans (w/o) rice and the 2pcs. She stated $16.34. I asked if it came with a drink or was it extra? She said I asked you that and just wanted the dinner. I asked if it was cheaper to order the combo or the dinner?

She was confused.. I said ok; just add the sprites with the combo. It was then $19.03. No problem.

I get to the window to pay and I am told that there is no more sprite would I like something else. Its not the person at the window that is at fault. Its the leadership. Who literally just opens and does not assess the products that then need. I am from the "Big Easy" and was 10 when popeyes opened and this service and recycled chicken is bringing down the brand and the customers are not lining up to eat popeyes. They are truly sad.

I purchase a 14 pc chicken meal for me and my grandkids at 9pm today 9/26/22, The chicken breasts were over cooked the 6 wings that they put in the box were so small they should have left them on the farm to develope more. I called the manager Mike and he stated we can't help what size the wings come in,so unprofessional. I asked for double fries and recieved a half box of fires. I am very disappointed with the service and food I recieved today. to make matter worst the cashier did not give me my reciept after I give her $100 bill. so mad i throw it away because i drove a long way to get wj=hat i thought was going to be great as unsal smh.

Went to Popeyes at 5745 W Grand Pkwy,Richmond,Tx 77407 at 3:29pm. Their was one car in front of me. It took a few minutes before that persons order was taken. After his order was taken,we waited and waited. Finally,after a few minutes,I honked the horn and was told if I could please wait for a second. Of course that second turned into about 8 minutes of waiting in a drive thru. I had to honk the horn 3 more times before she took the order. Once I got to the window,I asked why it took so long,and she had an attitude saying if she told me to wait it because she was busy. Not sure of how she was busy,given that no cars were in line before I got to the window,and the car before me was the only one that had been their and was gone before I drove up to the window. I don’t know what her attitude was for but as the customer,you don’t make people wait at least not without explaining which of course she didn’t. None of what she said made any sense. She had a Spanish accent and her words weren’t easy to discern. I’m hispanic myself and should have been able to understand her but again she was basically babbling about being busy. Again,what was she busy from and why would I care. If her systems were down or she had a big order prior to mine,then that’s all she had to explain. Instead,we got our food with no thank you or anything else. That’s typical attitude at Popeyes that I’ve found. What’s the adage about a companies employees can make or break a company. She’s one that do that very thing to Popeyes.

We stopped at the Popeyes at the TA Travel Center, off of I-71, near Washington Courthouse, Ohio. It was 5:40, and ups on approaching the counter, the “manager” said: we close at 6:00 and what we have left is all we will serve….then, turned, sighed, and walked away. The help all looked dirty, t-shirts hanging out, and one of the young guys told the other to go blow his nose. I have been to Popeyes before, and have always felt they were a 7-8+ out of 10. This one…if there was a lower rating than 1, it would still be high! It will be sometime before I stop at a Popeyes again…and rest assured, never here! Very disappointing.

On the evening of 9/14,I ordered a 2 piece spicy thighs on 9/14 and nuggets. I ate the nuggets that night and ate the 2 piece the next day to find the 2 piece wasn't spicy. Last night's experience was horrible , the wait was excessively long. I placed 2 ordered a spicy chicken sandwich was 1 order and the other order was a 2 piece spicy thighs. The cashier started talking to others and then got quiet, I said hello to be asked to hold the. When the cashier returned asked my order. I explained that I was on hold after placing my 2 orders and was never given my totals. The cashier paused and repeated 1 of the orders so I repeated the other. I was given both totals and told to come around. When I got to the window, I handed the young man my card for the sandwich and a $ 5.00 bill for the 2 piece. Upon review of my orders I confirmed that my 2 piece was spicy and sat. He asked what I was waiting on and I said my change. He replied " they don't have any." I said that I should have been told to me, he then told the Manager, and they said it's forty- seven cents ma'am did you want that? I replied yes. As the Manager began to speak I said I'd given them fifty- three cents so they can given me a dollar. After all of that I realized they gave me no receipts so I have no cashier, manager or reps names and missed out on the survey and reward for completing the multiple surveys. The 2 piece chicken wasn't hot and the biscuit was cold and hard.

I see why Popeyes has an avg of 1 star. So many complaints and no resolutions. I complete the survey on the receipt almost every time and have been asking to be contacted to discuss the issues of poor service and incorrect/incomplete orders and no one has ever contacted me. Obviously you don’t care about your customers. I will be spending my money elsewhere and will be sure all my friends, family and coworkers do too. Popeyes sucks in every way.

I just got home from the Post Falls, ID location and what will be my last order at Popeyes. Restaurant is filthy, employees are filthy and rude, more concerned with texting and joking with each other than taking care of customers. And they got the order wrong AGAIN! Why ask me mild or spicy if you’re just gonna give me what you want to anyway? I had a coupon for a free 2pc w/ biscuit if buying a large drink. I also added a small side. Almost $9 for a drink and a side? Your food isn’t that good.

I didn’t get mild, as I ordered. I’m also not paying $9 for a drink and a side when I could get a 5pc w/ 2 biscuits and 2 sides for $1 more (my usual order). McDonalds has drinks for $1 so why would anyone pay almost $4 for yours? This is the only Popeyes within 20+ miles of me so I guess I’ll have to learn to like KFC again.

Last week I was there and they were out of dark meat. How do you ever run out out of your main product? I agreed to pull around and wait for the 12 mins it would take to finish. Well, 30 mins later I’m still waiting outside so I go in. No one acknowledges me and when I finally get their attention they act like I’m bothering them. No one was even aware I was outside waiting. Tray full of dark meat just sitting there but no one working on my order.

Your staff is rude (Amanda) and unknowledgeable of the product they sell. I had to chg my order at the window and then they closed the window so they could complain about me? Side note: your windows are not sound proof, [censored]. Screw you popeyes and all your white trash workers. Whatever you’re paying them is too much or maybe it’s not enough since most of them have no teeth and look like they haven’t bathed in weeks.

I’ve worked in customer service for almost 40 yrs and almost 20 of them in food service. I know how to address issues and only complain when something is really bad and you guys are really bad. You need some serious retraining of your staff and management. You also need to appreciate your customers because everything you’re NOT doing says you don’t care. We have a choice where to spend our money and won’t get another dime out of me.

This evening, Wed., Sept. 21,2022, at 8:18 PM, I went to Popeye's #11291 at 5329 Wendy Bagwell Pkwy, Hiram, GA 30141, phone # [protected], and used a coupon for 2 Eat For $9.99, and the RECEIPT says I had ordered 5 classic tenders, 2 biscuits, reg cajun fries, and reg. cole slaw with wild honey sauce and ranch sauce, and paid a total of $10.69, BUT when I got home to share the meal with my spouse, there was some chicken tenders, but NO slaw and ONLY 1 biscuit, and not very many fries. The order was Order 923 — Drive thru, and was paid for with my Visa card... At the bottom of the receipt was a "survey code:" with the info : Wed Sept 21, 2022, 08:18 PM T=10L I=6 C=300. Similar things like this has happened at other times at this location.

Tuesday, Sept. 20th @1:22pm went to the above store to purchase 11 piece bundle, only wanted to change the thighs, for legs. The person who worked the drive thru said sorry dude we can't, at the window asked to speak with a manager who came to the drive thru window, she stated they are short on chicken and could not, told her we would be willing to pay if needed, she then again STATED THEY ARE SHORT ON CHICKEN and could not.

We are not trying to get something for nothing but this didn't sit well with us. So could someone please help us understand this. We will not be going back there again, and will be telling family and friends about this issue.

I am complaining about the lack of action taken on an extreme overdue account by members of Popeyes' corporate office I have been in contact with. I am complaining about the Popeyes location in Stratford, Ontario Canada and the delinquent account they have with my company. Upon approach and phone calls on a number of occasions they proceeded to cancel our services. I have been in contact with the person overseeing the locations for all of Canada and it appears he is satisfied with having the Franchisee(s) deal with these issues on an individual basis. How do levels of corporate business sustain a position, to create remedy(s) in all areas of concern and complaint, if no action is taken in the position they maintain? Or, are levels of corporate business created to pass on concerns and complaints, they do wish not to deal with, to the next level? Cancelling a service business is one thing and it is entirely up to the individuals but, to cancel the service because of an extremely overdue account echoes the action(s) taken by corporate to pawn off complaints of this nature. This is not a frivolous issue and should be dealt with at other levels if Popeyes corporate is not willing to deal with other business(s)!

Receipt # 669...60238

Fiscal # [protected]

9/19/2022 Total $ 8.09 includes taxes

I ordered 2pc White Meat with Fries and Iced Tea, (Drive True) the Host got very RUDE due to me asking about my Drink. Since I was on My Lunch Break, I didn't have time to debate her. I open my Box and was shocked that I received DARK MEAT & no fries or Biscuit, I called the location [protected] and was put on hold for 15 minutes, then a Manager (Nick) got on the Phone I requested your Corp # and he got very short with me, refusing to give me the # told me to bring it back, I tried to explain to him that I was already across Town.

The Manager hung up on me.

Poor Customer Service. It's not about the amount of money that I had spent, it was the fact that I work in a hospital and really wanted Popeye's Chicken to hold me over from a 14-hour shift.

Thank You,

Cindy Paige

534 Pamlico St

Columbus Ohio 43228

[protected]

Popeyes of Woodland Park, NJ (store # 13256) charged for 3 sauces when I asked for it along with my purchase of 2 Spicy Chicken Sandwich and 2 Large Cajun fries totaling to $24.48 (incl taxes)

I have attached bills for both these purchases.

It was my understanding that some sauces were complimentary with the purchase of fries and sandwiches otherwise Popeyes should have stated it as such on their display board just like they display prices for all their food items.

Even though the amount was negligible I felt cheated as I could hear the unfriendly staff at this store laughing at my purchase.

Very bad experience.

On 9/18/2022 my daughter and I went to the Popeyes located at 7015 Gulf Fwy, Houston, TX 77087. We asked for 3-piece chicken tenders and said that they did not have 3-piece, so they said that they only had a 8 piece, so we said to give us the 8 piece and fries, they charged us $24.33, and I used my debit card and also said that they did not have spicy that it would take 5 extra minutes to make it. So, I mention to give us a drink for the wait time, we had waited 8 minutes plus had to wait 5 minutes more so I decided to ask for a refund and the manager said that she could not give me a refund, so I said what! After 4 more minutes, they gave me my refund of $24.33. It seems to me for a 8 pieces and a large fry $24.33 was extremely too much. First of all, the manager did not want to talk to us, no experience in management, the waiting in line to long etc. I would appreciate it that I would receive a response. I have been in management before, and it seems that all is due to poor management.

I received a popeys gift card and popeys would not accept the card at the livonia store michigan. I went to the popeys on ford rd in westland michigan went on side I had 15 dollars on the card and asked if they accept my card, but I wanted to buy a 12 piece family meal and I knew I pay the rest. You Employee gave me the whole meal for free. The stores here in michigan are pooly ran and each time I go it gets worse and worse. Sorry very Ghetto. So today I went popeys was open maybe 20 minutes and I wanted 30 nuggets and your Employee tells me he got only 12 Nuggets for the whole Day. Seriously! My boyfriend and I drove to another popeys another at least 20 minutes away , but when we got there the nuggets don't come in spicy. So we were trying to order chicken fingers to find out there only have mild. These two stores just opened. Who the hell is responsible of ordering. Popeys is my favorite chicken, but I'm done I'm not going back. If some of you Corporate don't do something soon , you will close down very soon. Worst Fast-food Restaurant I ever been too.

Thank you ,

Claudia Pfandke

Good evening: my name is Vito Petrozzino.

I went to Popeyes on 9-16-22 around 9 pm. I ordered 4 breasts but instead I got 4 thighs . I called the place and was asked to come back. I went back but apparently the manager, ROSALBA, went to the video and said that I was given 4 breasts. I went back home and got the 4 thighs out of the garbage and brought them back to the place to show them the bones. The manager refused to acknowledge that I was given thighs instead of breasts. I wanted credit but she said that she only could give me the 4 breasts . I told her that that I did not want the food since we had already eaten the thighs . We were hungry.

I cannot believe that a chicken place does not know the difference between breasts and thighs