Popeyes’s earns a 1.2-star rating from 1335 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Store closed during hours of operation
I got off of a double shift at the hospital and tried to get some food before 10pm hit and y'all closed, but when I went to the store at 9:30 the employees had the place locked up and when I asked one of the staff that was just chilling outside if they were open, he didn't know what time they were supposed to be closed and didn't even know they had half an hour left before end of business hours. When I asked if something happened he shrugged and said "I guess they felt like closing early"
Desired outcome: Keep the business open during business hours
Service and product
I just ordered from Popeye's #10373 @5:28pm 9/13/2021. My order was an 8 pc Dinner with 2 sides. 1 lg mash potatoes, & 1 lg beans & rice. (there were no legs in the box when received) I ordered spicy and got mild. I had ordered a drink and got none. When I told the lady at the window I had ordered spicy, she frowned & slammed the window. She was a black...
Read full review of PopeyesCustomer service
On Friday, September 10, 2021, My 16 yr. old daughter and I ordered from the Popeyes drive thru located at 5317 Ritchie Highway, Brooklyn MD 21225. This is one of my daughter's favorite restaurants. Once we drove around, we handed a young lady our money. Then a young man yelled out of the drive thru window, She look weird!"then he laughed loudly and ran to...
Read full review of Popeyes and 2 commentsService
Popeyes location 460 West State Road 436 Altamonte Springs, Fl. Order 795 on 9/11/21. Took almost 20 minutes to get eat in order. After complaining to cashier he mentioned to the store manager who had crappy attitude. Received order in to go boxes after ordering dine in. Order was incorrect. Ate it anyway. Been going to this location forever. They now worry more about delivery and drive thru orders than people ordering at counter. Could not provide feedback as receipt dud not have store number. Will not be going back. Will go to KFC instead. Terrible experience.
[protected]@outlook.com
Desired outcome: Talk to manager about providing decent service and nasty attitude.
Customer service
On Sept 9, 2021 my wife and my self went to the North Port Popeyes to have dinner. We decided to go into the store to order and eat. We stood at the counter for 10 minutes without anybody to respond to take our order. Finally the member at the drive through asked an asst manager to assist and he claimed he was too busy. After about 2 minutes more the same...
Read full review of PopeyesService
Please take a few minutes to read over my experience at your Popeyes location at 4023 Nolensville Pike, Nashville, TN 37211 Phone: [protected] Today, at approximately 10:26 am I went through the drive through and attempted to order a three piece wing meal. From the onset, the young lady was not pleasant. Her voice was low and monotone, so when asked if I...
Read full review of PopeyesFood
Mr. Redell,
My name is Nathan Green, I left a voicemail for you as well. I am the assistant manager at this location. I am extremely sorry for your last experience at our store. I would like to extend an invitation to you to come back and let us make a more positive impression. I am not unmindful of the frustration and disappointment that your last visit would have produced. I am absolutely willing to refund your previous order and also make your next meal free of charge. I, or my General Manager Shanequa, would be more than happy to make sure you leave satisfied. You can reach the store at [protected] if you have any questions. If you have any issues at all, please either ask for me or you can reply to this e-mail, I will see it on my phone.
This did not happen as this person basically brushed me off and went outside for a smoke. Right outside the front door. He said I cannot refund, but let me take care of something and I will talk. Thats when he went right pass me for a smoke. I do not want any contact with the store, just want a check or credit to my card . This is not customer service at its best.
Robert Redell
Thank you,
-Nathan Green
Assistant Manager Popeyes #5955
Desired outcome: Full refund , credit or check, Robert Redell 5111 Filbert Ln Sw Lakewood Wa 98499.
Quality of food
I took the chicken sandwich challenge and hands down, Popeye's chicken sandwich is the best — until today. My husband brought me home a chicken sandwich (from the Popeye's on Hwy 34 in Newnan, Georgia) and it looked and tasted like a chick-fil-a sandwich. The bun was flat and soggy, the chicken was dry and the coating was soggy and it was too salty. What...
Read full review of PopeyesService
On Sep 2 at 610pm placed an order at SM North Edsa Branch. We received our order at 710pm after finding out they were not even processing our order. Three employee's gave us different answer to why our order wasn't processed. Several other customers also had problems. The manger refused to provide his name and walked away without any explanation
Desired outcome: Fire the manager, retrain employee customer service
We ordered a two piece chicken with biscuit, a one piece chicken and spaghetti and a three piece chicken fingers. At 640pm we asked the employee checking orders where are order was, understanding they had a lot of orders that night. But, felt and 30 minutes was a long wait. The employee refused to tell us anything and walked back into the kitchen. Another couple that had been waiting longer then we also asked another employee their status of their order, they even went and bought donuts waiting for their order and still they did not get an answer of the status. When they asked again the employee snapped and stated their order wasn't ready and when the customer got upset the employee rolled her eyes and then just stared at the customer. 10 minutes later that same customer asked the manager where their order was and the manager shock his head and walked back into the kitchen. He grabbed a bag being prepared and acted like it was that customers order but it wasn't. When the customer got mad again they finally pushed for that order to be prepared. After 1 hour of waiting we went again and asked the status because on the order board for pickup showed our order was ready. When we asked the first employee and showed our receipt that showed our order number and pointed to their board she looked for the order and it wasn't there. She told another employee that she thought it was given the grab food delivery. Another employee told us that it was taking this long cause we ordered non spicy chicken and it had to be cooked, understanding this is one hour later and it surely doesn't take one hour to cook I asked to speak to the manager. The manager said that a ticked wasn't feed out their system. Our number 391 and they had already processed orders to 408. The manger just walked away without even a sorry or we will get you the order right away or offer anything for our time wasted. Just walked back into the kitchen. That is when I got so heated and demanded he come back out and face the mistake he made and asked him to provide me his full name and write it on the receipt which he refused to do. His name tag just stated Jeff. Several other customers asked for their status of their meals and all got the same attitude...either no answers or mean looks with answers of just wait. It wasn't till then that they threw our food in containers and served them to go for us. Now one extra order was for mashed potatoes that they put in a little gravy container that only had two small baby size spoon full of mashed potatoes...so small that we had to go back cause we couldn't believe that there was actual mashed potatoes in the container. The attitude of the manger and employees is the worst I've ever seen in a restaurant. Every single one of their employees should be fired. They even got so much in a rush that they didn't secure drinks for one customer and she ended spilling the drinks all over herself and the floor.
4 pc chicken wing dinner
I was served rotten coleslaw with my meal. I called your 1800 number and was promised a credit that never came. The person told me to wait 4 days; it's been 2 weeks. Do you want to lose a customer?
Read full review of Popeyes3 piece chicken combo
I was at Popeye's chicken on SE 122nd/Division in Portland, OR. It was around 7.30 on 08/29, I ordered a 3 piece combo and when I got home and opened it I got three wings, biscuit, potatoes and drink. For the amount I paid, I believe I should have received something better than 3 wings. Two of the wings were so hard (skin) I could have broken my tooth and...
Read full review of Popeyes and 1 commentService poor and shorted my order
8/29/2021 placed order for 3 three piece meals and an order of tenders. Got to window paid 27.89. Discussed order with window attendant and he said he failed to hear the request for 3piece chicken tenders. Asked how much more and paid 8.65. Got order and when I got home there were no chicken tenders. Order numbers 697 @ 6:15 pm & order number 699 @6:17 Jayden took orders according to receipts
Read full review of PopeyesPoor customer service
Ordered food about 8pm and it was about 50.00 worth of food, checked my order as I was about to drive away noticed the mash potatoes were missing. So I enter the restaurant where I address my missing items. The employees implied that they had not made a mistake and that I must have taken them out. The employee argued back and forth as I finally asked to...
Read full review of PopeyesDelivery of my order
On August 26, 2021 at 5:30pm I ordered Food at Popeye's for delivery at 8:00pm my order hadn't arrived. I called Popeye's [protected] to inquire about my order, the phone number was disconnected. I then caught an UBER to 6340 North Broadway. Where I attempted to find a manager and make known my complaint. There was no manager available. I checked my...
Read full review of PopeyesHorrible, non-existent service
I went to a Popeye's on Belair Road, Augusta GA last night at 8:00pm. But after waiting 10 minutes with 8 cars in front of me waiting to order (I was slighting waiting from the main road) and 4 cars lined up waiting on their food orders, and not a single car moving in those 10 minutes except the two customers who lost patience and left the ordering line, I...
Read full review of PopeyesCoupons
I would like to know why the Popeye's in Larose, Louisiana doesn't take Popeye's coupons. These coupons are sent to us in newspapers because we have 1 Popeye's in our town. Sad to see that. We are all hurting here in our area and saving money with coupons is what we are all doing. Please let me know why! Or if they are going to start using them again.
Desired outcome: Hope they start taking the coupons again.
Product
There are too many incidents, and I don't save receipts. I've been several times at 9:30 and ask for a certain item and they say we're not cooking anything else tonight and we're out of that item but don't close til 12. I constantly go and order my son chicken strips. He has a throat issue so can't eat spicy food and every time he bites into them, they are...
Read full review of PopeyesService
Walked in to order out, had three different orders taken conservatively. I received the first order 55 minutes later. The second one took twenty minutes. The third one was thirty minutes after. By the time I received the complete order the first two orders were cold. Upon arrival of our home we had an incomplete order, a wrong order. I spoke with the team...
Read full review of PopeyesManagement
Unable to speak with manager would like for district manager to give me a call
Food
16 Piece box meal. Mixed, or not. We went to the 72 second Store in Tacoma Wa (# 5955)on 8 -20 . what a mistake. We were supposed to get t 4 each of piece. What we received is 5 -Wings 2 - Breasts 2- Backs -WTF -Covered in soooo much coating. 6 - thighs Again -WTF The potatoes tasted like they have been cooked for days as well. Ticket # 97- $ 59.32- Again -WTF, for this ?
Read full review of PopeyesPopeyes Reviews 0
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.
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9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.
Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024 - View all Popeyes contacts
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