Popeyes
Reviews and Complaints

Went through the Popeyes Drive thru because the restaurant is closed. I stopped by a second time to speak with someone but it is never open except for the drive thru. It was the Popeyes at 1938 Beam Avenue, Maplewood MN 55109. This was on 10/14 at 2:58 PM. We ordered 10 pieces of chicken — all dark meat. We expected to receive 5 legs and 5 thighs. We received 3 legs and 3 thighs, 2 wings and 2 breasts.

Mistakes happen and I normally would not complain but this is the second time we have received white meat when we specified all dark. The receipt stated 3 Legs and 3 Thighs and then it said 2 legs and 2 thighs on the next 2 lines. Don't know why it wasn't written up as 5 legs and 5 thighs — that might have confused the order filler.

We never ate the breasts and wings. If you want them, I still have them.

When my family want your Popeyes Chicken, we have to go to another town. I live in Gary, IN, there is no Popeyes in Gary. Yesterday 10/13/21, we had gone to Merrillville, IN to purchase dinner after my doctor's appointment. But we were told their system was down until tomorrow. So we had no Popeyes for dinner. Will you ever bring Popeyes back to Gary, IN? The only one we had, has been closed for years. I'm quite sure many, many people in Gary love your Popeyes Chicken. It is so sad and ashame, if a family in Gary want Popeyes, they have to go to Merrillville, Hammond, Hobart, Griffith, Lake Station, IN. Or wherever, but not Gary.

I placed an order on line last Saturday evening (10/9/21) while I was parked in Popeyes' parking lot, I notice the drive thru line wasn't moving at all and was a very long line (the lines are always long and slow at this particular Popeye's). So I waited for my order to be ready and I'm thinking someone will bring the order out to me since the restaurant was closed. While I was waiting I noticed other cars pulling in the parking lot waiting for their order go to the front door, banging at the door with no response. When it was time for my order I approach the front door, when I got to the door the manager came out and brought an order to a customer that had been in the drive thru and so I told him I was there to pick up on online order. He told I needed to get in the drive thru line to pick it up. I reply by saying that that wasn't right and asked him if he can get my order, he said he couldn't do it that there was only 2 people working there. I told him I wanted my money back, he told me I need it to go through the drive thru still. I told him I wasn't going to get in that line, he told me to come back the next day. I left and went back the next day with the same outcome. the line was too long and the restaurant was close. This is not about the money, this is about the treatment I received from a manager and your company. I understand that there is a lack of help everywhere do to the pandemic. What I don't understand is the lack of communication from your company. If I would had gotten instructions in the order confirmation email about picking up my order at the drive thru window, or if the store would had have a sign that said to pick up online orders in the drive thru window I would had understand and either place my order and get in the line, or not and go somewhere else. Also I called today (they actually answered the phone) to get the phone number for their general manager and the manager their told me he couldn't give it to me because it was a personal number. He then said to call in an hour that he was going to be there then. I still haven't been able to get my order, is not just about the money. Is about how you treat your customers.

It angers me that I even have to write this complaint but it's very necessary that I do so. If it was just a one or two time incident I wouldn't bother but it's almost every visit. I visit this store almost once a week only to get poor service and poor quality of food. Oct 11th at 7:30pm I ordered 3 piece tender combo with fries and a sweet tea and 2 apple pies. My order was over $12 and was never given a receipt. I pull up to the drive thru only to be told we have no fries, no honey and no apple pies. There are never apple pies at this location only the disgusting blackberry. I also bought to their attention a month ago that they have 2 different prices on the board for the apple pies. $1.39 and $1.69 and you can bet that I'm always charged $1.69. I get home and I have no biscuit just 3 tenders and my sweet tea was pure water. Really? After sitting in the drive thru for 30mins. I will never ever go back to this store.

Why did you take Cajun rice off the menu? Thats the reason for going to Popeyes, something different. That is Cajun & macaroni n cheese isnt. I'm not sure I can make this 350 characters long. Everyone I know loves Cajun Rice. Your commercials are all cajun this cajun that then bring back the Cajun rice. Please please please please please please please please Please bring bring bring bring bring bring bring bring bring back back back back back back back back back CAJUN RICE TO TEXAS!
Thank you
Beverly
[protected]@hotmail.com

I purchased Popeyes chicken nuggets yesterday. When I bite into the chicken wasn't fully cooked, which made me feel ill.

Why is it everytime I go to this location they take 5 mins to take my order. Had to pull up to window to order and no body in there. Had to honk 3 times for 5 mins to get someone. Been here 3 other times and they always say cash only. So for 3 to 5 months you havent taken debit cards. Why does it take so long to fix. Im about to quit going to popeyes and go to churches. Your employees need to learn customer service. They are just flat out rude too.

My family and I love Popeyes. We were in Greenville, NC on a college visit. We stopped by a Popeyes to get some lunch. We were told the person who took the order was the manager. He was very rude and unprofessional. It is store #11162 649 S Memorial Dr Greenville, NC [protected].3002 on Monday September 27, 2021 @ 12:21 PM. We went thru the drive thru. T=10L I=3 C=608738 Order @2 Every order was wrong. Not only was the order wrong the food did not taste good. It did not look like it normally looks nor did it taste like it normally taste. The only thing that taste good was the biscuits. The drinks, fries, pies, and the chicken did not. We had actually ordered extra so we would have some for later to eat however we ended up not eating it and throwing it out because it did not taste the way it normally taste. Had this been the first time I would never eat your food again or recommend it to anyone else. If my sons ends up going to school there in Greenville we will not be going to this Popeyes. The soda taste like not enough syrup. The pies were overcooked and hard. The chicken and fries tastes as if they used a different kind of oil. They were lighter in color than normal and we just didn't trust eating the food for fear we would get sick. The chicken was not crunchy at all it was soggy. We order a 2 piece spicy. We got a 2 piece mild the choice of chicken pieces we requested was not right. We ordered a 3 piece mild with fries. We received a 2 piece mild with mashed potatoes and gravy and did not get the chicken pieces we requested. We also ordered a 4 piece with fries the chicken pieces we requested was not right and the side was left out altogether. We received no napkins. We were asked to pull forward and had to wait a long time to receive our order which was wrong. I think in part the order was wrong because the manager was so rude when taking the order because he acted as if he was in a hurry like we were bothering him. We had to wait a long time to place our order then we were rushed. When we got to the speaker to place the order no one said anything after saying something and receiving no response and waiting there a few minutes we drove around to the window. Then the manager said go ahead with your order because we told him no one every said anything.

On 10/5/2021 at approximately 1230 PM my wife and I stopped by your store in Shorter, AL. Went thru drive thru and sat there for about 10 minutes and no one took our order. Assuming something was wrong with the intercom, we drove around to the window. The young lady eventually returned to the window but ignored our presence and began taking orders from people behind us. after she had taken several orders, she came to the window whereby I explained why we were setting there and that we wanted to place an order. She promptly told us that we had to drive around since there were orders ahead of us. I reminded her that that would not happen and drove off. This is the third time I've gotten very poor service from this facility.

Although I never plan to visit this facility again, the service and that "I'm during you a favor attitude" needs to be fixed.

Marvin Peterson
[protected]@gmail.com

My name is mohd naseem shaikh...I m for m india actually there r sm fruaudstar they r ginving ads on facebook ...papeyes restaurant which r loacted Washington dc are hiring the candidates for the all categories and they demanding $300 per applicants they used to say this amt is for documents process for visa is this ture please reply me my number is
wastp [protected]
Call [protected]
And for the believe they give these photos please as soon as possible reply they says own name Adam Smith

I went to popeys chickin on Continental in Dallas was charged almost $10.00 for 3 piece combo meal. I went to another Popeyes at another location on Lemon ave. also in Dallas not far from the other and was charged $6.00 for same meal.
I do not understand price difference, I always thought all should Popeyes be the same.
This is a really big difference in price. I will never go back to the one on Continental ever again.

My family and I stopped in Millbrook, AL, for lunch today, 9/25/2021, around 2:00 p.m. My daughter and I split a 5 piece box with two sides (Two can dine for $10.00). First, we received our chicken with no sides and we had to go back to the cashier and ask for our sides. Second and worst, the chicken thighs were raw inside and the chicken breast, while not raw, wasn't tender and didn't have the fully cooked texture. There were globs of uncooked fat and blood. The sides, fries and coleslaw, were delicious. The chicken, not so much. Our order number was 99. I would like a refund if possible.

You can contact me at [protected]@gmail.com or [protected] or you can contact me at my address:
Anna Wood
5728 Oak Wild Drive
Montgomery AL 36117

The workers at the Macedonia Popeyes were a bit rude. I had waited about 3 minutes to place an order, which wasn't the major issue, but wasn't pleasant either. The person taking my order had said "I told you I'll be with you in a minute" when I was checking what was going on. I wasn't greeted by anyone for about a minute, and when I was, I was just told the price. She didn't give me the ranch I asked for with my order, and she had an attitude with me, and told me it was an extra 75 cents (even though I had asked for it with my meal, and I still had the wrong sauce). She rudely asked me how many sauces I wanted, said "have a good day", and closed the window after I got the sauces. My problem was that it didn't have to be such an issue if she was just a bit nicer and not so dismissive. Didn't even catch her name.

Our order was placed at popeyes on pemberton square in Vicksbur, MS. The worker was given an order for 2 of the 3pc chicken meal which cost 5.99 1 box with fries, the other with cole slaw. We had a drink with each box. When we got home we had a box with fries and chicken strips. Please see below what we paid. We could not go back there this evening to show them the error because we live 30 miles away. We weren't given a receipt because my husband was told that the machine was down.

The order was paid for with my husband card.

SEP 22 Hold: POPEYES 2862, VICKSBURG $19.56
Email [protected]@aol.com

We tried calling them but no answer to let them know.

I have been going to the Kerrville, TX Popeyes at least twice a week for a couple of years. They use to serve Hersheys chocolote Beignees until a few days ago, I ordered them every visit. I understand they have been discontnued at the Kerrville location but are still at other locations. I would like for you to being them back to Kerrville, please. I know that they are in demand. Thank You, Peggy Valentine - [protected] or [protected]@hotmail.com.

When I went into this location near my home, I noticed half of the staff were not wearing a mask. The owner came to the front to ask if he could help when he noticed the restaurant was full. I said yes but you guys are not wearing a mask. HE said oh yes you are right let me grab one. He went to the back and came with a mask but didnt tell his employees to get theirs. No restaurant should conduct business without gloves and a mask.

The skin was so tough and hard I was unable to eat it. I paid 21 dollars for that meal and we couldn't eat it. I'm not local so I was unable to bring it back.