Priceline.com
Reviews and Complaints

Booked a rental car through Priceline for an Enterprise car, confirmation number 2031404263COUNT, to be picked up at 6:00 PM on May 2, 2019. Showed up at 6:00 PM and office was closed as its after their hours. You would think that Priceline would have an algorythm that would know this. I needed to leave ASAP on my trip. Called Priceline and only asked that they honor that same price for the same kind of car at the one Enterprise location or any rental car company that was still open (and there were many) and was told not a chance. I could pay an extra $75 for the same thing at another location or wait until the next day and come back during normal business hours but since I had not picked it up that day (I tried and they were closed) that they coudn't guarantee my car would be there. Went round and round with their supervisor, Vincent 5260345, about how this was their mistake, not mine and how I had held up every part of my end of our contractual agreement but they had made a mistake. I thought my request for the same type of car for the same length of time at the same price was very reasonable. They made it very clear to me that they couldn't care less about me as a customer and told me to call Enterprise. I called Enterprise only to be told that Priceline is their own entity and any contract with them is solely their responsibility and don't bother us about it. Both of these companies have mastered passing the buck, but their management is an embarrassment. This is customer service 101 and Priceline failed.

Just spent a miserable two hrs on the phone with useless Priceline customer service. I will never book with them again. Beware their special express deals. The hotel is got was cheaper on 8 websites. I eventually got 47 dollar refund for the price difference but spent an entire evening on the phone and they would not accept any changespecial. Very unpleasant experience I will never use Priceline again.

First, they couldnt import an Itinerary into my profile. Drove to World HQ. Spoke with MR. Wile, Head Of Customer Service. He had someone call me who told me, They cant fix it. Go Figure. Then they booked me for a car that wasnt available. So the rental agency sent me somewhere else. Told me the Price would be the same. It wasnt. It was over $1000! Called Priceline. Told them my problem. They told me to fill out some forms and wait 10 days. While my account is overdrawn thanks to them. Will be driving back to World HQ on Monday! Not gonna be happy about it. Ridiculous! Ruined the Last Vacation Of My Life! As I have a terminal Heart Condition. They didnt care.

Booked a vacation package with Priceline which included airfare and hotel in New Orleans. I did not select the airline and hotel. It was a package deal that I purchased. My flight was cancelled due to staffing problems with the airline. The airline was terrible at providing the passengers with details of the flight. Next thing I know was that I was standing on a 2 hour long line to get an alternate flight. The airline could not get me another flight that same day nor at the same airport. I called Priceline while standing on this line to see what they could do for me. They said that they could do nothing and that I would have a better chance at getting to my destination by having the airline help me. So, no help from Priceline what so ever on honoring their vacation package that I purchased. I get a flight the next day out of a different airport that is 2 hours away from my home. So now I am short a day on my vacation. The airline gives me a flight return a day later so that I can have a three day vacation. Now all I need is for Priceline to contact the hotel that was in my package and explain that I will be arriving a day later and could the please extend my stay a day later. Priceline tells me that they can not do that and that I should just book another package with them and cancel the one I have. I tell Priceline not to cancel my hotel reservation. I figured I have at least 2 days stay at this hotel and if I have to, I will find another hotel for my last day. This was Easter week and all the hotels in New Orleans were booked. I call the hotel directly to see if I can pay for the extended day myself after explaining what had happened to me with Priceline. The hotel tells me that Priceline cancelled my reservation and that they already refunded them the money. So the only thing that I asked Priceline not to do is the only thing that they did. Now I have a flight and nowhere to stay. I did find another place to stay; no thanks to Priceline. So, all I can say is that Priceline will book you a vacation package, but don't expect them to help if anything goes wrong. This vacation cost my wife and myself an extra days vacation time, parking at two different airports, four hours of driving time back and forth to this different airport and our flight home had a layover in Orlando; whereas I had originally had a direct flight to and from Now Orleans.

Hi my name is Charletta and I've living inn this hotel since 4/4/2018 and been living here since 4/13/2019 through the 4/15 for 168$ and on4/15/19 until the 4/19 for $272.00 % until the 4/22/19 i paid $230.94 and didn't get my 36% didcount is still currently live her I was told on priceline that my price would have been cheaper the long I stay but however the price has gone up each time I made reservation the 1st time was for days and I send with no discount however yall send me a 10% dicount to use as well and it never apllied. my real complanit is that this place has roaches bug durty rigs abd towels i even took pictures of every that the was nasty in place feelthat i was rip off when people are paying less them me for a whole mouth please help understand what is goining on and how can youll fix this problem at least provide me with the ridiscount or a refund for my trouble i'll spoken to managment and they stated that I need to reach out to youll my next step is contact my back inform them of the fasle advertisment. Im unable to attach my picture due to tech probblems will can send the there my social media if that will work

I purchased airline tickets for international travel starting 5/2 from San Francisco to Punta Cana and their website only allowed for a middle initial, not the full name. When I called to have it corrected they will only do it for $35. I have been going around and around with them and they won't change it without me paying and I can't travel unless my name matches my passport.
I want a full refund for the $35

Trip number is [protected]

I tried to book a hotel. Got through the booking form and out credit card details in, waited then it said - Sorry your booking is unable to be processed.
So I booked a different hotel through a different website.
Then I saw my bank account - Priceline has taken over $400 from my account!
I called them - they say they have no record of my name! But my name is on my credit card and they could not have taken my money without my name! Would not speak to me because they had no cooking under my name.
Thieves. Liars.

I traveled from Ky to Illinois stopping in Indianapolis, Indiana the 1/2 way point for 1 nights rest. Used Price line where they describe the hotel tell you the ratings but don't give you the name until after you book the room. Prepaid and received a great room at Holiday Inn in Indianapolis, In. When I got to Aurora Illinois where I needed to stay for 4 days or more I decided to use Priceline again to try and say some money since I live on disability. I was described a 8 out of 10 positive reviews room with 3 1/2 stars out of 5 with amenities that included a indoor waterpark for the kids, on site gift shop, on site restaurant, horse back riding, bicycle renting ect. I thought since I will be in town with not much to do in between my appoinments I would love to rent the b icycle and ride around the town. I booked the room and paid in advance. I drove 31 miles to the hotel room which had nothing that was described on the amenities. I wanted to cry when I pulled up in front this hotel looked like the kind you rent by the hour. I gave it the benefit of the doubt and checked in, was given a room key went around the corner to the room and the minute I turned the corner the hallway was loaded with a bunch of what could of been with remodeling materials or servicing equipment and conference tables. The hallway was 1/2 lit. I opened my door to my room and it smelled very bad. I backed out the room went immediately outside and telephoned Priceline on this error. Although I was apologized to and told they would contact the hotel to try and get a full refund. I went back in the hotel handed in the room key and told the desk clerk I was canceling and would not be staying there. I was never offered a discounted room elsewhere through priceline. I had used a 10% off coupon and asked if they would replace the coupon so I could book another hotel and was told no unfortunately coupons are only good for a one time use. I explained well unfortunately that one time use did not pan out because the hotel was seriously described wrong and what I was paying for and what I got was 2 different things so since I didn't stay there I would like the coupon at least replaced. I was denied. I had a hard time paying through my credit card so I paid through Paypal. Even though I did not stay at the hotel and the item was not as described Priceline still ran the $250 then had the nerve to send me an email telling me all prepaid hotels are non-refundable. It'I booked a week and just did not make it there. I had no problem paying for what they were advertising but the hotel I received was not as described therefore I chose not to say. You can not sell someone a diamond and hand them a piece of coal and say well in 100 hundred years it will be a diamond. That is FALSE ADVERTISING! THEY SHOULD BE ARRESTED!

This morning I spent over 90 minutes trying to get support for a website issue. I wish I had never started the process since what I believed was a very simple issue became extraordinarily frustrating and no meaningful solution was offered except that I should create a new account. Since there is usefulness in being able to see past reservations, this was not an appealing option.
I have two areas of frustration and unhappiness about my experience:
1) I was attempting to update my profile since the email address is an older one I rarely use & want to get rid of. The webpage that should allow me to make this change does not. After I enter the new email address, it asks for my password & when I enter the CORRECT password, the screen just has a window which say that I need to enter my password to make the change. It does not recognize that I entered the correct password. It did allow me to update my phone number. I rebooted, refreshed, cleared cache & tried both Firefox & Internet Explorer browsers. I believe that your website does not allow the email address to be changed. However it provides no acknowledgement of this, it just requests a password, then it does not acknowledge when the password has been entered - it just asks for the password again.
2) Your Customer Support agents must be instructed or incentivized not to provide escalation. As I described the problem multiple times, they gave me very basic-level instructions to follow, which I followed without success, but then said they could help no further. I asked multiple times to be escalated to someone that could at least address the situation. They would not. I believe is very poor customer service to basically tell a customer that there are no resolutions & that there is not a means to a resolution. An agent gave me a vague ‘my supervisor will look for a resolution and get back with you if they find a solution' but they refused to put me in contact with the supervisor & I felt comfortable that agent probably needed further training. Another agent took over 5 minutes to just be able to find a way that I could inform Priceline about my dissatisfaction with the support/lack of solution.
Ultimately, I was left without a resolution and feeling no one was willing to look into why the site would not allow me to update my email address.
I have used your site for dozens of reservations, but I am extremely disappointed with your lack of support/support options.

On Tuesday, March 22, 2019 I booked a room through Priceline for Hotel 201 in Philadelphia, PA. The date of our stay was supposed to be Friday, March 29 2019. We drove hours on Friday to check into the hotel and see a show later that night. The hotel was overbooked and refused to give us a room only telling us to call Priceline who was unable to relocate us anywhere near the city. We had no choice but to miss the show and drive hours home. Our trip was completely ruined and we were out the money for the tickets to the show, which were over $150. Priceline sent me several emails throughout the week confirming the room and I had no reason to doubt the validity of this. Although they did reimburse the price of the room, I believe I should also be reimbursed for the tickets because of Priceline's failure to secure us a room. It is absolutely unacceptable both on the part of Priceline and Hotel 201 to strand customers in the middle of an unfamiliar city. This happened to multiple other people as well.

I purchased via priceline.com ( I didn't know this until I actually got my reservations/tickets). allegedly Swiss air canceled my flgiht, which was going to reqire me to alter all my reservations for the day before in order to get on the new flight swiss air wanted to put me on.
I dealt w/ multiple idiots calling me trying to get me to agree to this change. I told three different agents w/ priceline, all of whom had accents soooooo bad, I could barely understand them. When they finally accepted I was not going to agree to their change, suddenly all contact stopped. Then I initiated contact about 45 days ago telling them I wanted my money back and also I wanted the difference in fares as the cost of the same kind of flights were now much higher. I spoke directly with Swiss air who blamed it all on Priceline.com and of course, Priceline.com blamed it all on Swiss air. I have spoken to so many people at priceline.com I can't count the final tally.

I am still waiting. prior to today, I was told on two different occasions that my funds were being transferred that day. NOT all the money due me, only the air fare cost refund. NOTHING for the extra $1, 000+ I now had to pay for different new tickets. Everytime I call I am put on hold numerous time, for LONG durations of time waiting. I will NEVER use priceline.com again. NOW ALL I WANT IS MY MONEY. but that is still a name calling battle between Swiss air and priceline. before today, priceline.com was telling me THEY WERE transfering my funds back to me. NOW, they say it has to come from Swiss air.

I have requested copies of all notes in their system and they refuse to provide them. It appears the only way to get my money is to sue the [censored] and seek punitive damages for their complete reckless indifference to my request for my money return and to any attempt my by me to secure documentation of their efforts/ or rather apparent incompetence.

We purchased flight tickets through Priceline in July, 2018 for travel in December, 2018. When we arrived at our departure airport, we were informed by the airline that Priceline had never 'released' our tickets. We immediately contacted Priceline but they failed to issue our tickets before our flight completed boarding. We had to purchase additional tickets from another airline at the last minute (and at significant expense) in order to get to our connecting flight. When we spoke with Priceline we were initially told that we would be reimbursed for the additional tickets, then we were told that we would only be reimbursed for the price of the originally booked flights and in truth we have never been reimbursed for either. We have contacted Priceline more than 11 times; each time being assured that the issue was being corrected and that we would hear back from one of their customer care agents. We have never received a call or any other form of communication. The amount of stress caused by Priceline's failure to issue the original ticket cannot be easily quantified and on several communications, they blamed us for the problem. The Priceline trip number was [protected].

Hi on friday the 1/3/19 my friend annette constantine who has a disability and is in a wheelchair she wanted a document signed so went to priceline in dandenong plaza now the chemist signed the document and then told annette that's $5.00 now he did not tell her before he signed he tougher after he signed. But the fact is how can priceline charge $5.00 just for signing a document for anyone when you can get a justice of peace to sign a document for nothing so how can you justify charging $5.00 just to get a document signed you like every other company it's greed gone mad

Priceline Customer Service
Re: Ticket Number: [protected]
March 3, 2019

I am writing in regards to a flight that I booked to transport a service dog (puppy in training) to California. I booked this flight on October 17th with a travel date of October 25th 2018. At that time all seemed ok with traveling with a puppy in cabin. As per airline restrictions, I took the puppy to the vet for travel certificate and the dog weighed much more with the kennel than the allowed restrictions. We were shocked as this was not a larger than normal puppy at this age, nonetheless, he was over the allowed weight.

With that information, I phoned priceline to see what could be done. They were SO RUDE! They told me that I should have purchased insurance. It was not in my control at all and I certainly didn't want to travel 2 hours to the airport and be refused boarding. I pled with them to allow courtesy refund or even a credit for later use. The attendant was very rude and told me to call the airlines. So, I called the airlines and while they were very nice to me, they advised that Priceline was the only one that could manage any sort of credit or refund to me as they are a third party seller.
I called Priceline back again… same response. "So sorry, you really have no choice but to fly alone or lose the money". I wasn't about to fly to California for no reason when my purpose was to take this puppy.
So, with all of that, I explained again the situation and it simply went nowhere.
I am tired of trying to figure out why Priceline is projecting an attitude of poor customer service, lack of care for uncontrollable circumstances and just general kindness. Isnt there some sort of situation where the customer is valued?
I realize I am far from the only customer of Priceline, but aren't ALL customers valuable?
I am greatly saddened that it has left me feeling like my business is worthless.
I would very much appreciate it if someone could respond to this and help me understand where the lines of communication were closed off to such a position of disregard and rudeness. I am out $362.00 and ended up having to drive due to the puppy gaining so much, which was very costly and lengthy in time. I understand that is my issue but the loss of funds is a great loss to a small breeder trying to run a good program.
If there is someone I could speak to it would be greatly appreciated. I have called multiple times, texted with customer service and frankly feel I am ignored.

Respectfully,

Penny Wheeler
Cell [protected]
Ticket Number: [protected]

I booked hotel via priceline on 13th feb, 2019 and I cancelled right away after I found other cheaper price on 14th feb, 2019. They did not remove my money ($521.65) in my original payment credit card. That amount is in pending transaction. I called three times already priceline to remove charges from credit account. No body is taking care of my issue and they are telling the same thing that account department is responsible for that and they will inform to account department. But its been two weeks already and my money is still in pending. I have never had such experience in any booking using others. If I cancelled the booking, they return my money on my credit card right away. Too bad experience with priceline and never ever use this business again in the future. Be careful if you use priceline to book anything.

I was quoted a discount of $350 for a two week rental on a car, it was originally $410.
When I went to pick up the car the lady at the counter gave me the paper work for $410. I showed her my sheets from your website that said $350 due at pick up but there was no detail to it so I had to call customer service. He said it was $180 per week plus taxes which came to the $350 I was quoted. This didn't make sense. We did this calculations a couple more times and I asked how he got to $350, what discount code was he using. He then put me on hold for a few minutes and when he came back he said a mistake had been made and it was indeed $410 with no discount. I asked for a manager and was soon talking to Randy. He quoted me the $410 and said the $350 was just an estimate. An estimate should be within a few dollars and at $410 there was no discount. This sure looks like a bait and switch tactic to me. I thought highly of priceline before but not anymore, not with these tactics.

I booked a hotel through Priceline. Paid up front for the room for two nights. Priceline did not advise that there was a $100 deposit at the hotel. I went to check in and the hotel refused to check me in. I immediately call Priceline and spoke with the person in charge of this. He stated that I qualified to get a refund but he could not relocate me. That was Saturday. Now today Monday they claim they never said i qualify for a refund and would not refund my money nor give my bank the authorization to refund my money. Priceline is a travel agency and it was there responsibility to inform me of the any deposits and any important information about a hotel they were paid to book. The Hotel which is a Ramada did not want to refund my money and would not even cancel the reservation when i went to check in. I will never use Priceline.com or The Ramada hotels nor will I refer them to anyone. They are greedy and just want your money without providing the service that you pay for. I just want my money back.

I booked 2 airline tickets through Priceline and I picked seats for all my connecting flights as I would with purchasing any airline ticket. Then when I go directly to the airline's website to check in I have no seats, and some of the seats I picked were already taken. I called to get help an find out what was going on and they provided no help and would not rectify this problem. I thought booking through a travel website you got coverage and perks but obviously not. They are false advertising! I should have booked directly with the airlines

On jan.20, 2019 was charged $61.67 for a hotel booking at the howard johnson in winter haven, florida . When i reached the hotel was toldi had no booking. I call card company the funds were gone to priceline but i had no room. I then called priceline and again i was told my card was not charged because there was not enough of funds for the room. I told them thats was not true and i was in fact charged . They told me basically i was not truthful. So things got heated due to fact im with no room no funds and no where to sleep with a small child. I hung up.I called back, at this time im told that the booking didnt go through due to wrong security code entered. So now the story begins to change. I asked if thats so then how were funds able to be removed or a hold placed on them if the code is wrong? makes no sense to me and seems to be a great question to ask. Well they cant seem to give me a answer to my question ask for a supervisior once again no help. Was told i wasnt charged it was just a hold on the funds. Hold or charge same to me because they are no longer available for use. Told in about 7-8 days should be back on my card. 7-8 days what good is that when i need a room now. Im a woman with a child no room on a cold night. I ask could they since funds are on hold by priceline could they just book me a room at the same hotel for the same rate cause it was still on the internet showing rooms for that rate. Was told they no longer had rooms at that rate . I told them they were lying i was online and at the hotel and both said rooms available. Priceline response was that the site was behind a few hours. If that were true then there would be constant issue with the booking process. Explained that i had no place and i had a child with me on a cold night wasnt there anyway we could resolve this and was told no. Explained im a customer that books on a constant basis that i have 2 accounts and out of the 20 nights into the year, ive booked 12 of them with priceline. Seems customer loyalty means nothing to priceline.

I was interested in reserving a car for a trip on March 20-26, 2019 in Fort Meyers, FL. I tried logging in and I had to open up a new account. After I put in a secure credit card as part of my new account it did not bring me to a page to where I could reserve a car for payment later or pay in advance. It automatically booked my car rental which is not what I wanted to do. The booking rental number is [protected] .

I do not kno wif I iwll be going on this trip to begin with so I was not interested in paying in advance for a vehicle. As soon as it was booked and I was not given th eoption to reserve it and not book, I spoke to the chat agent and then called Priceline three times to get thsi corrected. I asked to speak to a supervisor and they didn't allow me to cancel the car rental either.