Priceline.com
Reviews and Complaints

Or, maybe, their policy says that you can't cancel after you book. Hmm, maybe you should read the very obvious bold print on the final page before you submit your booking.

I had the same miserable experience with Priceline. Pleaded with them that the hotel was not as advertsied; weeks before the arrival date. All I got was they were sorry and screw you. Wrote to the executives and go nothing. Never will use Priceline for hotels.

A friend of mine had told me that her family members had bid for a $45 3 star hotel room on priceline and got it...for the weekend and area to which I was traveling. So, I used priceline.com for the first time to make my hotel reservations.
I started out placing the same bid described above. The website responded that they could not meet that bid, and I would need to change my area or star rating criteria or increase my bid. I proceeded to increase my bid, rather than changing criteria. However, the site would not proceed if I did not change my criteria.

I did not need to change the location of the hotel, so I decided to research the types of hotels the service listed under 2 1/2 and 2 star hotel ratings. The 2 1/2 star hotels listed looked OK, but I saw a chain under the 2 star rating that I did not like. I proceeded to change the criteria of my bid to 2 1/2 star rated hotels and increased my bid a bit.

My bid was accepted, but by one of the hotel chains, a chain I've had bad experiences with, listed under the 2 star hotels! I informed priceline.com of this problem by both telephone and email. They refused to refund, change hotels or even admit that they misrepresented their hotel ratings on their website. Consequently, I will never use this service again, and will make sure all of my friends and family know to do the same!

Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when THEY HAVE MADE AN ERROR! I attempted to rent a car for two weeks, using my debit card (about $350). Unfortunately, I paid for the car at Priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "Simple enough. Please return my money to my debit card and I will work with the company next door, who WILL take my debit card. WRONG! Priceline STILL HAS MY $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while Priceline verifies that I did NOT pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your *** gas! I did NOT have enough to do another 2-week rental and to put gas in the car while Priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the HUMAN FACTOR in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at Priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but TWO WEEKS! Join me in sending a message. Boycott Priceline.com!

Priceline's ratings of New York hotels as 4 or 3.5 stars was highly deceptive. I wound up with a reservation for a very very tiny room in a 3.5 hotel described as "upscale plus". Nonsense! The room is 144 sq. ft., that's 14X10. Customer reviews confirmed the ridiculous size. Priceline does not give you the option of rejecting or choosing hotels. You are completely dependent on their categories and choice.

I attempted to upgrade through the hotel (The Hudson on W. 58th. St.) I was told Priceline has to handle it. I phoned Priceline. They told me the hotel has to handle it. I phoned the hotel back. The very nice reservation clerk said, "I knew that would happen. They tell you that if they think you don't know what you're doing. You have to insist that they fax your request to regional otherwise they won't help you and even then they might not, but they are supposed to do it." I phoned back Priceline. Their computer was down and their customer service rep was all but unintelligible due to a foreign accent. I will continue my complaint procedure to as many receipt points as are available on the web.

I had a terrible experience at a hotel booked through them-absolutely the worst hotel ever...
I have booked with them many times only 4 or 5 star hotels. They have always been nice until this last stay. I called to complain and of course no one to talk to. I was referred by the phone to fill out form on site. I have done this and still no help. I usually would blow it off if a minor issue but this was crazy...

The same thing happened to me only through pricing a hotel. I requested a hotel or motel along the NJ beach. I was then prompted that just in case we (Priceline) can't get you on the beach, select 3 of the 6 or 7 areas near my destination in NJ. I thought w/ all the hotels and motels beach side this should not be a problem. I randomly selected 3. It then began calculating and put me at 1.7 hrs drive away from my original request. To add insult to injury I never was prompted to confirm. It just put me there and said that the transaction was complete. Frustrated, I called to cancel and was told well since you purchased the insurance you have like 90 days to use the room. Needless to say, the sale was complete, I had no say in the final selection and I'm being hasseled through the travel insurance purchased through priceline because I canceled the trip. This is the worst customer service I've ever experienced in my entire life. I won't stop telling this story ever :-( Next stop...Facebook!

I had a very similar experience with priceline! We booked a hotel about a MONTH in advance for a trip we were talking with my in-laws. My father in-law booked the SAME hotel through Priceline as well. When we arrived at the hotel they had my in-laws reservation but not ours...after 20 minutes of calling Priceline and his "central booking office" (probably his brother punjab from the house across the street) he let us use his computer to re-print our confirmation to prove that we had a reservation and then he called Priceline AGAIN! Well finally he agreed that we could get a room but then told me that he could NOT GIVE US A ROOM WITH TWO DOUBLE BEDS LIKE WE ORDERED! I was absolutely FUMING! What made matters worse is that he had made the same goof regarding beds for my father in law but he set them up with a room at a hotel that they owned as well right down the road with two double beds! He said he was sorry but he could not do the same thing for us. I got on the phone and called priceline and first of all got a middle-eastern man named Mike(yeah...right) I explained the situation to him and he said he would have to transfer me. After being placed on hold for like 10-15 minutes he transferred me to ANOTHER middle eastern man named bob...BOB! (I'm not making this stuff up!) Habib...oh wait I mean Bob said he would have to call the hotel himself and talk to the manager and he put me on hold for another 35 minutes! When he came back on the line he said that the owner had done everything he could to accommodate us and he was sorry but there was nothing he could do. I said well you are priceline so find me another two double bed room in this town. He said he was sorry but there was nothing he could do but we could still have the room with the single double bed if we wanted it or he could refund our money. I told him I did not want that room I wanted what they PROMISED ME! In broken English he said he was sorry there was nothing he could do. I had him refund the money and I went down the road and spent a little more to stay at an AMERICAN run establishment that was amazing. NEVER UNDER ANY CIRCUMSTANCES USE PRICELINE! YOU HAVE BEEN WARNED!

The same exact situation happened to me this evening. I was booking an SUV at Salt Lake City (headed to the mountains), for a bid of $55. Once accepted it noted I got the COMPACT CAR for $55! I was livid.

I called to complain and the same offering to you...cancel the reservations and charge me $55 fee (1 day's rental). I asked why should I pay for a priceline system mistake. They said i can call tomorrow to complain to the manager. (Ive read the blogs and I have a feeling i wont get anywhere with that).

(By the way...the Compact car is offered at $18.95/ day...and I am being charged $55/day. Isnt this system error obvious enough?)

Frustrated...

priceline book me a room that was for older people. No view nothing for kids and why to far from the beach. They wouldnt upgrade or refund my money.I did not stay in the rooms they book for me. I will never use priceline again...Price line is a big rip off and scams people.

I wasn't a customer. I dropped out before purchasing because they have NO customer service at all. If you make a non-refundable purchase they have customer service for your order (they say).

The whole thing didn't feel right so I booked through Hotline. All the travel websites had the same price, and the only difference was in the total price based on the package you buy (some have cheaper car rentals, for example, but the airline tickets were the same price everywhere.

I have booked a trip from Honolulu to New York using Priceline.com. My departure was for the 4th of September, flight #102 with a flight change in Dallas flight # 1874 and returning to Honolulu on the 21st of September, flight #1485 and the flight #5. On September 2nd I was hospitalized at the Queen Hospital in Honolulu for a kidney stone and had to have surgery to remove the stone. I had to stay in observation until the 4th with interdiction from my surgeon to travel.

My wife has contacted Priceline to inform them of my situation and ask if we could get reimbursed or at the least get a credit for a future trip, as we have a letter from my surgeon stating that I couldn't travel.. Priceline, of course refused to show any compassion for my situation and their answer was well too bad, but we have rules.

I am a veteran with Marriott, as Director of Operations, so I do know what is customer service, we too at Marriott have rules regarding cancellation but for some with circumstances we do bend the rules. I just wanted to bring to your attention what kind of service to expect from Priceline.com, hope that your readers be warned, that even dying Priceline will not reimburse them.

I bid on a Hotel stay in Park City, UT, Priceline accepted my bid and sent me a e-mail confirming which hotel I would be at and for what price but when checking into that Hotel I was told that I booked at a different Hotel. I showed the hotel the name of the Hotel that Priceline gave me and the confirmation number. The Hotel that Priceline sent the info to was a down graded Hotel then the one that I received a confirmation for. I called Priceline and the whole conversations was a lie in the making, the girl that spoke with me made it up as she went. Priceline never even tried to make it right.

I was lucky because the Resort that I went to was the Canyons they were more concerend about their customers then Priceline so they made it right.

I guess it goes to show you who is really interested in making good long lasting customers vs. a quick sale. I am only one person but soon Priceline will rip of a lot of "one persons" and people will stop using them.

Booked a "3 star" hotel in London through Priceline.com. After my bid was accepted I checked out the hotel which sounded very nice. We arrived in London, very tired and loaded with baggage. Our "3 star" hotel was virtually in a slum and was a filthy little place not close to shops, attractions or restaurants as advertised. Even the local police department suggested we not go out at night. Obviously we couldn't stay and found another hotel. Like idiots we thought when we got back to the States that Priceline would give us a partial refund. What a joke! They stick by their rating system and won't even discuss a refund. I'm totally disgusted with them and my economical little vacation cost me as much as it would have if I had stayed in a luxury hotel.

My plans have changed to a week later 20September for a week and because I named my car rental price they will not allow refunds since it was a prepaid agreement. They now say I can not make changes because the agreement was no changes or refunds. It doesn't bother me to pay more I just don't want to be charged for something I can't use. I don't even want a refund I just want to be able to apply the cost to a new reservation for a week later and they wont allow that. No exceptions, even if I died or became ill- no exceptions. Life does not come with no exceptions and companies such as price line need to understand life changes and need to be flexible- I will never use Price line again and neither will anyone I know. So basically they have ripped me off and say I can do nothing about it. I have already been charged on my credit card $175.00 and because they can not make exceptions or be flexible I have to just except it. It's wrong and they know its wrong, they should not be allowed to rip people off.

My daughter was a victim of crime. She needed to feel safe so I booked her a flight with insurance so that we would be able to switch it around if she needed to stay longer. She was having a very difficult time so we were going to extend her stay. Priceline would NOT work with me to extend her stay. They showed no compassion & refused to change her flight at all. My daughter was in terrible shape & I felt like Priceline added to her stress & despair. I will never forget how Priceline took our money with the promise that we could switch flights if needed but then... Victimized my daughter again. I urge each & every traveller to avoid using Priceline. Terrible things can happen & if they happen when you are traveling... You need a company that will Help you in your time of need. I want to warn others so that they do not feel further victimized like we did. There is far too much competition to deal with a company that lacks customer service & compassion.

Looked up hotels - bid $80 for a 3 star - made sure under amenities for all 3.5 stars that parking was included. They said if I bid $14 more I could have a 3.5 star - said ok - got one - called the hotel to ask for 2 beds and found out there is a $16 a day parking fee! I will never use them again -- they don't care - when I called I was basically told too bad - the contract says that I have to give a credit card when I check in for other charges. And they won't do anything about it.

WATCH OUT -- I have used these guys before - once we got to the hotel and were told there were no rooms - they moved us to another hotel! SO disappointed - asked them at least to add "parking for a fee" to this hotel description and was told no - sometimes it is included!

I used Priceline.com to help acquire a hotel room for a 3 day stay in Niagara Falls for our family vacation. We obtained a 3 star room at what we were led to believe was a greatly reduced rate.

Upon arriving home and checking our credit card activity, we saw that for the 3 day stay, we actually paid $67 more than what we would have paid without using Priceline.com. On top of that, we could have used our AAA card and realized an even greater savings.

When we called Priceline to inquire about getting a refund for the difference, we were basically told we should have read the small print; too bad, so sad.

Needless to say, we will never use Priceline.com again and want to alert others to what we believe to be a fraudalent business.

I was palnning to visit few places in state, so I have booked my airtickets from airline, and parts of trip to RI were book through Priceline.com for two nights stay and a car they cost me total of about 400USD. In the next day after I done my booking, I received a request from my client and have to change my schedule and flight into OKC in those few days. So I change my flight and managed to call up Priceline for changing my hotel and car booking. They told me that is not possible, the booking were set for non changeable; non refundable. I did not realize this condition when I were enjoyed the low price from Online booking at their website. Now I have to loose 400USD for nothing, I trongly protest this company stop doing this kind of trick and refund all the money I have apaid for those bookings.

When I book hotels, airfare, etc, I always look at numerous sites at the exact same time to get the same price. Sop when booking a trip for my group of girlfriends and I to have a reunion trip in Ocean City, MD, Priceline was the cheapest by about $20 or more dollars. So I figured, well I will book on them. I normally ONLY book on Orbitz and Expedia because I always have a good experience. Well I should have gone with what I know. When the 4 of us showed up at the hotel, they charged us another $70 because there were more than 2 of us in the room. I guess this is a policy of Pricelines they advertise NO WHERE! Just that they are the "best" prices around. BS. I called to complain and all the customer service rep did was read me the policy over and over again. Real helpful. I will never book with them again. Ever.

Did not receive the times I requested. The way the flights were set up allowed me to be with my dying grandfather for 24 hrs. instead of the 36 hrs. I needed. Ended up with a departure flight very late at night instead of the morning, and on my return received a very early flight instead of late evening. Got the same runaround from priceline, bank, and credit card co. I suppose there are those who get good deals from priceline, but I'm certainly not one of them and this is not the first time; however, it will certainly be the last. I learned my lesson this time.

I agree completely. Priceline is a scam!. Tell all of your friends not to use this service or they will lose their money. We can all hope that they will go out of business soon because they are stealing money from their patrons. Please do your research first and look at all of the complaints. They all can't just be jaded people? They are real complaints from people who have lost their hard earned money from these people by simply trying to plan a nice getaway or a business trip. AGAIN STAY AWAY FROM PRICLINE> DO NOT USE THEM! Dan From San Diego

Priceline along with all the other companies who say they'll get you the lowest price possible so I booked my hotel reservations through Priceline.com. Let me tell you how pissed I was to find out that Priceline charged me $131.00 just to book me a hotel reservation with the Kona Bali Kai in Kailua Kona on the big island of Hawaii. When I got to the hotel I had to sing for the room and the paper work had the total price that the room costed for two days which was $191.00. I asked the hotel customer service agent if that was the total price of the room for the two days she said yes I then asked her why did it cost me $258.00 then. She said she didn't know that I would have to ask who ever I booked I through. I then got on my iPad and got the phone number to Priceline.com and called them. I asked the agent why did they charge me $258.00 when the room costs $191.00 for the two days the agent asked me how did I find out that the room really costed $191.00 for two nights she also asked if the hotel agent gave me a receipt or something showing me that total of $191.00 I told her that the total was on the agreement aperture I signed when I checked into the room. She then told me that she was going to tell me something that I wasn't sap post to know, that the hotel agent wasn't sap post to let me know their actual total that Priceline.com was the one who negotiated the deal and the $258.00 that I agreed to was between me and Priceline.com. It just pissed me off that Priceline.com didn't find me the lowest price possible because they added on $131.00 more than the actual price. I could probably see a $20.00 finder fee charge but not no $131.00 to find me the dammed cheaper hotel. Then the price line .com agent offered to comp me a $20.00 gift certificate toward me next Priceline.com booking. I just trip these
crooks think after this ### that ill ever book ### through them again. I should've just call all the dammed hotels n the area p my self to find out which one was cheaper. Buyer beware Priceline.com doesn't get you the lowest prices they jack all the prices up along with their ridiculously high finder fee. And then tell you that that's the cheapest your going to get it. Everybody's a fricken crook now days the Internet it infested with thieves. Oh yah on top of all this the room they booked me only had one bed in it so three of us was crowded on the queen size mattress and one out of the four of us had to sleep on the floor. Priceline.com thieves ! Sincerely one angry terminally ill cancer patient!

I was absolutely screwed by Priceline. I was only checking to see what hotels were available in a certain area & the next thing I know I was given a reservation in an absolute dump of hotel. I did not pick it & never authorized them to do so. NEVER use Priceline.

I work for a hotel and get these complaints occasionally. The way this works: Third party companies, Priceline, Hotels.com, Expedia, etc list hotels on their websites. You go into the site and choose a hotel to book it. Usually the lowest price for one person is on the front page and as you enter further it will show the extra person(s) charges along with any fees and taxes and a total. It clearly states before you book the room that there are some major restrictions to cancellations and changes. Once you book the room, the reservation is sent to the hotel and the hotel is given the third parties information, not yours. Only your name and preferred room type (never gtd...you could get one bed for 4 people) is sent to the hotel. Your address and credit card info is kept by the third party company. The hotel in turn bills either a credit card given to them by the third party company (not yours) or direct bills them. The hotel only gets a portion of the amount you are chargesd. The third party companies keep a portion and all service fees they may charge. It never does any good to contact the htoel to cancel or dispute because they are not the one that has charged you. The third party company is. Hotels in general would prefer not to use these companies but because so many people booking rooms use them, they have no choice or they would loose a lot of business.

An error in the name section of a ticket for my daugther was made. I used her maiden name.As soon as I selected send, I tried to stop the transaction. Calling the company was a joke. They promise to call me back.They never did. Everytime I call them they played games. I ask to speak to someone in the United States.They put me on hold. Someone came on the phone and pretent he was in the US. What a very BAD experence. I pray we will be able to us the ticket when the time comes.

I made the hotel reservation through priceline. The hotel could not find my reservation through priceline so hotel billed me and so did priceline. Although Priceline did not have anything to do with the reservation, Priceline called hotel. got my money back from hotel, but would not match rates. WARNING, it's cheaper booking on your own than through priceline. I'll never use them again!

bouycot priceline ###, ill never use em again!1

This company is one of the worst if not the worst I have ever seen! I booked a hotel and paid over 1 month ago and suddenly they emailed me sorry we have to cancelled your book. This is not only a breach of contract, it is also a bait and switch! After an hour or more flighting on the answering machine- they told me they cannot help. After several more hours after I left I voice mail to the VP Lisa Gillingham, her assistance called me back saying " sorry we have to transfer the company's operational risks to customers and we cannot help you further apart from refund or put you in a airport hotel over 40 mins away from the downtown area. What kind of response is this! I only need a hotel within the same area...

I never complain to a company, never voice my angry, but I am going to court with this company for the good of mankind!

This company is the biggest joke known to man! They make your life as hard as they possibly can to the point that it's literally cruel. They will test your patience so much you'll eventually feel you've lost your sanity. They took over seven hours of my life that I'll never get back.

First off representatives must be put on the floor the first day on the job and told "wing it" because there is ZERO consistency from one agent to the next. Also, the limited training they DO receive must be simply, "Make the customer's lives hell. Don't care about their needs. Never actually assist, always come up with a new problem, fee or changed policy instead" True story, I've talked to 17 representatives (6 managers) in 2.5 days and they are still giving me grief. (I'm not asking for anything I didn't purchase, not even a courtesy for all their wrongdoings and for wasting my time.)

I bought insurance and had to cancel my flight because my immediate family member died just before my scheduled departure. At the time they said I'd have credits for future use. Upon rebooking, it seems my credits were closed by Priceline on accident and no one's been willing to reinstate it. Even though I'm in no way at fault, they've been 100% uncooperative in fixing their mistake. They will lie to you, tell you wrong information without reviewing your record, act incompetent, put you on hold endlessly, hang up on you, transfer you to the wrong department or to an extension that rings forever, make you wait on "partner airline approval" for days and never keep said promises documented in "the notes." At this point I almost believe "the notes" are just running checklists of all the different problems they can create for you. -"I see here last call Oliver hit her with this excuse. Check! Upon transfer Maria uncovered this new issue. Check!" One representative, Norman actually yelled at me!

In 30 years I have never written a complaint on a company. This is my first and it's fueled by sheer outrage that I was treated so poorly. Please take my advice and NEVER do dealings with Priceline! No matter how hard you try, they will never make it right. I wanted to believe they had to... After all they were the faulty party, fixing things would be the right thing to do BUT unlike other companies, that's not the standard with these folks. It really is sad a company like this is still in business. Save yourself, spread the word and maybe one day they'll get what's coming to them. If you have any questions, I can be contacted at outofbusinesspriceline@gmail.com.

Thanks for reading and take care!

Priceline are criminals. Reserved a car rental through priceline many weeks in advance. come day of the rental the car company "hertz" calls me to tell me they have no cars available at any location. priceline tells me to goto another rental agency and they will reimburse the difference if i pay more. well i did. submitted all the receipts as requested. now they keep playing games and month after month telling me the check has been processed wait 15 days for the mail. oct7th rental now dec 21st and still no refund check. atleast 10 calls have been made to priceline and wasted upto and over an hour everytime.

Priceline is a ripoff, this is the last time that I will book anything through them. Name your own price is nothing but a lie and a scam. I placed a bid on a four star hotel and they I suggested that I up my bid so I would be able to get it. They mention that their hotels were Hilton, Hyatt, Intercontinental and other major brands. After my bid was accepted and they had charged my credit card I discovered that I could have gotten the same room at the same hotel for the less than my bid, directly with the hotel which was not any of the ones they mentioned.

Horrible experience. Do not use priceline. The site misled me by giving information that 2 adults and child below 19 can sleep in the room. After booking i found out that it can only accommodate 2. The hotel would not allow one more person. Priceline wouldn't help saying this was a saver deal. Even when I was willing to book another hotel on priceline at higher price, they would not give me credit.
Absolutely hopeless. No concept of customer service. BTW I paid $880 and bought misery from them ! Would never return to them.

Priceline in a total SCAM. Tried to rent a car, they doubled my rate. NO CUSTOMER SERVICE. Offshore babble with no ability to help you. BEWARE!

I just wanted to warn anyone using Priceline.com for car rentals and probably other reservations, that there are no exceptions to their " no refund policy " for your hard earned money in cases of Emergency. We made a reservation for a car rental at our destination of flying, but on our way to the airport, we experienced a life-threatening situation which required us to turn around and head straight to the Emergency Room. So of course my mind wasn't on our flight or car rental reservations anymore and taking care of family was priority. The next day after the smoke settled, I called the airline about the missed flight and they understood and were helpful, and I also called Priceline to try to get a refund also. They told me that there was absolutely no way and that it is their POLICY for NO REFUNDS whatsoever and under no circumstances! I'm glad they live in a perfect world - it must be truly blissful! So I just wanted to warn whoever might be thinking of using them...don't expect any help in times of Emergency!

WATCH OUT! Priceline has the "bait and switch" scenario downpat! Following is my letter to Priceline management and why I sent it.

Dear Priceline Management:

I am EXTREMELY disappointed in Priceline and can promise you that I have no desire to use your services again unless some proper action is taken to correct a Priceline error.
I purchased tickets (which CLEARLY say First Class Flights) from New Orleans to Bali, Indonesia via LA and Taiwan, yet when I went to choose seats, it would only give me Economy seat selection. I emailed your customer service dept before confirming and received a response which told me to pick a seat and then call the airlines to make a first class selection. This I did and Delta told me that I had not purchased first class tickets (even though my paperwork says I did and your customer service verified...Angela). Delta told me I needed to call you guys and have it corrected as the ticket purchase was thru your site.
I spent 56 minutes and 3 transfers on the phone with your "customer service and supervisors" and was finally told that for YOUR mistake the only thing they could do was cancel me with a full refund. Why would I want to do that and take a chance on NOT being able to travel on my selected dates. I have since found on line that several people feel that you "count on them not wanting to cancel for fear of not being able to get a flight on their travel dates". I even offered to email or fax my paperwork and email response from Priceline, to your customer service so that they could see what I was seeing. I was told "no, you are absolutely correct, we see that it was offered as first class flight, however you were given economy". I chose your site because I was offered a specific fare and seating at a specific price. You sold me something different. In this country that is called bait and switch and it is illegal. I chose to keep my reservation rather than take a chance on losing my travel dates. I am very disappointed and sad that Priceline has sunk to this level. All you had to do was honor what you sold. Tsk, tsk.
Unfortunately, as a frequent international and domestic traveller, it is my responsibility, to my friends and family that travel, to make sure that they are aware of this incident. I was even more alarmed when I began checking the internet to find that this is most definitely NOT an isolated case. What is even more important...I kept my cool, never used foul language, agreed to repeated transfers and holds, and did it all with ease and grace hoping that you all would do the right thing; you should have upgraded the seats at the cost that you sold them to me. You still didn't...:(
As a manager and business owner, myself, when I or someone on my team makes an error or makes a grave customer service mistake, I want to know about it and then take proper measures to correct and thereby deflect a marketing nightmare. I am hoping that, as managers, you all feel the same way. Here's your chance.

Regards,

Furious and loss of a future customer

I purchased airline tickets via Priceline. I selected the orgination city as being open to the nearby airports. Nearby airports in the Washington DC metro include BWI, DCA and IAD. A nearby airport is not Philly airport. Philly airport is over two hours away. To my surprise my purchase, Priceline has me leaving from Philly. Now I have to leave my house at 1 am in order to get to the Philly airport for the 2 hours prior required in order to meet my flight and this includes the traffic and tolls and getting my 3 kids up at that time. It should have been clear what the radius is for an nearby airport. A nearby airport should include airports in a 50 mile radius. Due to this error, I might have to leave extremely early as stated above or leave the previous day and stay overnight.

I would like Priceline to modify my airline tickets so that I leave from an actual nearby airport which includes BWI, DCA and IAD.

Sincerely,

Sha-Meen Alston

I was pricing car rental fees on Priceline.com on May 10, 2013 for reservations on June 4, 2013 at JFK airport. I attempted to make an offer for 7 days at $ 35.00 a day and the website froze and my computer then froze. The charge had an additional addendum because I erroneously used a debit card not a credit card, that I would be required to have at least a $ 200.00 deposit at the time of the p/u. of the car. I do not have this additional money to be sitting tied up. I saw the charge of $ 328.12 was deducted from my bank account immediately (same day). I went to my bank to stop the payment and was told nothing could be done while charge was pending. I contacted Priceline and on 5/10/13 at 5:00 pm and spoke to a supervisor named Carlos at [protected]. He told me I cannot cancel or change my reservation. I must attempt to pickup the rental car in NYC airport and then if I am denied for lack OF SECUIRTY DEPOSIT, ONLY THEN SHOULD I CONTACT Priceline TO TRY AND RESOLVE THIS issue. To complicate matters, while filing unauthorized debit card charges with my bank, the branch manager messed up the paperwork to file a claim with the appropriate department at the bank. So as of right now, I am out $ 328.12 with no resolution /satisfaction with either the bank or Priceline. Is there anything further I can do?

I have used Priceline with success in the past, but this experience is my last. I wanted to book a room in downtown Nashville, went on the web site and looked at the choices in the various star levels and found all the hotels listed to be acceptable. Went to the map and they were all located within range. So I put in a bid, it was accepted but for a hotel outside the area I was looking in. Once I realized where the hotel was, I did a little searching and found reviews (not stellar) that commented on how out of the way the hotel was from downtown although the hotel itself advertising as a downtown hotel. Went back on the web site and did some more searching-the hotel isn't listed on the website at all and doesn't show up on any of the maps. Now, it looks like we are locked in (after a complaint email and a wasted call to customer service) so I will let you know how it is. Very disappointing! and a bit deceptive.

i am a marine stationed in south carolina in feburary i booked a name your own price flight and won the bid. well the next day my flight was scheduled to leave at 9 am i get half way to the airport and i get recalled to base due to a issue that had arised. called priceling and the refunded the ticket, 4 hours later my black berry is going hay wire with emails from price line congradulating me on winning my bid for a name your own price ticket. i called my bank and had them on the phone and called price line and made them aware that there are fradulent charges going threw on my card and its on there end. there were 37 itenerarys in my name at $219.85 a pop. i had my card deactivated unfortunately one charge slipped threw and posted to my account. priceline said that if i gave them $500.00 they would cancell the flight and refund the $219.85 minus a processing fee. i have been dealing with them since feburary and have talked to other service members and they have done the same to them, except for larger sums of money as well as taking advantage of some wounded warriors. i have talked with them today and talked to senior executives at priceline and they are still refusing to refund the erroneous charge. i am working on getting them placed on the black list because they have taken numerous service members for a ride.

I have used Priceline a few times over the years..sometimes I have gotten a very nice Hotel. One time I got a hotel that was under construction. It was listed as a resort, yet other than access to a golf course and 2 junky pools, (one was closed)there was nothing "resort" about it. A resort is somewhere I think of taking my family and as having things for kids to do. Because the pool that allowed kids was closed, we were allowed to use the adult only pool..When I travel with my husband I like using the adult pool as well, so the guests were not thrilled with my kids splashing around.. I was worried the whole time. It was not relaxing for any of us. I found out later that I should have complained but I figured since it was Priceline, it wouldn't make a difference. Fast forward 3 years.. Wanted a staycation for Memorial Day with the family ...it never allows me to put in the number in my party, but we have 4 kids going. We generally stay in a hotel that has 2 queens and a sofa bed. There are plenty if options because we live near Scottsdale AZ . We have stayed at so many amazing properties. So I took a chance and went to priceline..I got the same crappy hotel from 3 years ago! I have used them since that bad experience and never gotten a bad place. I called some foreign country to talk to customer service..apparently they're only trained to say No, and sorry! Now I'm stuck with a bad hotel and not enough beds. They said I could complain at check in when they won't allow all of us to stay.. I dont want my money back, I just want to not stay in a place that I had such a bad experience and that wont accomdate us. It's my own fault I know, for not just booking what I want, where I wanted. I was dismissed and hung up on, by the Customer Relations..I just want to talk to someone in management yet they refuse..I will never use this site again, mainly because of their poor customer service.. It would probably be easier to reach Willliam Shatner, than any supervisors at Priceline!

I placed a bid on priceline on 15 Feb. 11, my first bid was not accepted so I made a second bid.This one was accepted but with one problem, it was in the wrong area of the city.When I contacted priceline they said that was my chioce and it would not be refunded.DO NOT USE THESE PEOPLE, TRY SOME OTHER SITE TO AVOID THERE SCAMS

I totally agree with everything I have read. I am in the process of fighting with Priceline. I am trying to cancel 1 of 4 flights for a trip I am taking in July. Long story short, one of the people in my party has been transferred to a different city and the airline we are booked on does not service that city. I first tried just to get them to rebook her flight on a carrier that flew out of her city... can't do that. Will only give me a credit for that airline and when we use the airline we will be charge $150.00 for changing the ticket...so a $200 credit will cost an additional 150 to use! Plus the chances this person can ever use the ticket is slim...again the airline does not fly out of her new city

I have spent 2 days on both the phone and the internet. Just like was mentioned by Mike the customer service reps are not aware of what goes on with communication on their website. I was told to contact customer service through email and when the person came up with a "compromise" for me (you can cancel the flight for a small fee...one time only allowance!), I was told to call customer service and they would handle it. Yeah, right! They basically said...Who told you this, this can't be done etc. I have also found they won't give you a number, won't let you talk to a supervisor etc. This whole outfit is a SCAM!
I have NEVER heard of a legit company that you could not speak to a person to resolve issues. I have been transferred from person to person, none of who are communicating with each other. Each time I have to give them my itinerary number...explain details AGAIN etc. Bottom line is I am getting the run around. I also plan on calling the attorney general's office in my state. This outfit is a JOKE. I will tell everyone I know to NEVER use Priceline. I have kept all the email and responses. I will send the "packet" to their corporate offices though I don't anticipate them caring or doing ANYTHING about this. They clearly don't care. So I am suggesting everyone...make reservations through the airline, hotel or rental car companies. You will get just as good a deal and when issues arise that force a cancellation most times they are willing to work with you...companies like Priceline just laugh!
JMR

this is the wost site to book your travel through. I booked hotels and rental car, about 2k worth and wanted to upgrade my rental car and pay the different. I was told to contact the rental car company and when I did. the company agreed if priceline okay with it. Pricline would not do it. I will never book through them again. also you could find even better deals through other web sites. They are scam

Where to begin. First of all their customer service is atrocious. The first time I called I found out several crucial things:
1. Their representatives have NO IDEA what is on their website.
2. Their representatives cannot help you with any price discrepancies advertised on their website.
3. Their representatives are total spam artists. They talk so much nonsense, I am surprised they don't find themselves laughing at their own absurdities.

The second call to customer service I found out something else:
1. They are technically not allowed to transfer calls to their supervisors.
2. They are also not allowed to transfer you to "real" customer service without a request number...which ofcourse is gained by.
3. They broke rules 1 and 2 by transferring me to a supervisor and customer service the first time I called.
4. They are good at arguing.

I am flabbergasted. I called in with a grievance and am more frustrated then ever. You want good service? Don't call these guys.

I won't go into my long story, but I agree that Priceline.com is a major rip off. We booked a packaged and purchased their insurance. We had a family emergency, cancelled way in advance and of course were denied cancellation because we had purchased the trip insurance and it could only be handled by AIG their insurer. After submitting the time-line, circumstances, we were denied based on their policy limitations that were not given to us in advance or we would not have wasted the extra money for trip insurance. Amazing fraud on the part of these two companies. I will never use their services again and will write letters to all Attorney General's of each State they operate in.

I to am on a mission.  You would not believe what Priceline.com did to me.  I bought a vacation package to the Bahamas, in March 2008.  In April I was in a near fatal accident that paralyzed me from the neck down, needless to say, I was in the hospital when my trip was booked, and I was unable to cancel. I didn't have the documentation at the hospital and it was not the first thing on my mind. Living was!  Anyhow, Well I am accepting life and getting better and I need a vacation so bad and I wrote them a letter stating what happened they said no way would they give me a new trip or refund my money!  I CAN'T BELIEVE IT, I was shocked. And they were so rude and uneducated I just could not believe it. I was speechless!
 
So I have spent a good amount of time, typing letters and sending them to every contact on the site, except for corporate you know they do not have a contact for them of course. Well since I am in a wheelchair now, and my doctor will not release me to work I have all the time in the world to fight this. And let everyone know what they did to me.  I am sending them the letters. I have sent them to corporate and every contact I could find and no response at all! It is so unfair the way they can get away with this kind of treatment. They treat their customers so badly it is unbelievable, I really cannot believe they are in business.