Menu
Login
Back in September 2023 we booked 5 rooms which were all confirmed via email as the following: 1 King Bed - Oceanfront Room (for all 5 rooms). We had reviewed the Hilton Hilton Vallarta Riviera and noticed there are different rooms and price points. The difference in the rooms as per PRICELINE's website it clearly shows the difference between Partial Ocean view with King Bed and Ocean Front Room – King Bed (see screenshot attached), the latter is which we booked King Bed - Oceanfront Room however somehow Priceline booked me the Partial Ocean View Rooms with Hilton and Priceline will not correct the mistakes on the 5 rooms we booked even though the trip is for March 22, 2024.
It seems odd when I call the Customer support, the first support employee states yes that is not the right room booked after speaking to the hotel but then when I go to the Supervisor the Supervisor somehow thinks it is correct and makes up something about the view...
As well the Hilton website clearly defines the rooms the same
https://www.hilton.com/en/hotels/pvrpahh-hilton-vallarta-riviera-all-inclusive-resort/rooms/
PARTIAL OCEAN VIEW ROOM - ADULTS - KING BED
538 Sq. Ft. - Stylish rooms located on floors 1 to 3 of the Resort's adult section, with the first floor being one level up from the ground floor. Beautiful views of the Ocean are enjoyable from your private balcony. This king bedded room provides a comfortable sitting area, including as table and chairs. Your spacious bathroom offers an oversized vanity and walk-in rainfall shower. Other amenities include 65-inch smart TV, mini bar, Nespresso, and security box.
OCEAN FRONT ROOM - KING BED
538 Sq. Ft. - Stylish rooms located on floors 4 to 6. Stunning views of the ocean are yours to savor from your private balcony. This king bedded room provides a comfortable sitting area, including as table and chairs. Your spacious bathroom offers an oversized vanity and walk-in rainfall shower. Other amenities include 65-inch smart TV, mini bar, Nespresso, and security box.
Desired outcome: We want the original rooms we booked and were confirmed by Priceline. KING BED - OCEAN FRONT ROOM
Confidential Information Hidden: This section contains confidential information visible to verified Priceline.com representatives only. If you are affiliated with Priceline.com, please claim your business to access these details.
