Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Travel and Vacations Priceline.com Cruise
Priceline.com

Priceline.com review: Cruise

Y
Author of the review
4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked the non refundable cruise today. The bonus that priceline listed on their website are:

Save Up to 40% + 3rd & 4th Guests Sail Free

For a limited time, enjoy 40% off cruise fares for 1st and 2nd guests plus 3rd & 4th guests cruise free! Deposit is non-refundable at time of booking. Terms & Conditions

All the Cruise Line Offers & More:

Bonus: Gratuities Included & Exclusive Savings

Earn Up to $1,000 to Spend on Board

3rd & 4th Guests Sail Free !

After I made the transaction, I found that "Gratuities Included & Exclusive Savings" not showing in my confirmation details anywhere. So I chatted on line with one of priceline associates and she said I am not eligible to have that promotion. When I pointed out that was listed on their website for my booking price, she advised me to call their 800 number to talk to a supervisor. I spent almost 2 hours on the phone with one of their cruise line customer service staff but she couldn't do anything about it. She said she tried all the ways she could, called celebrity cruise, called resolution department, etc. She said the supervisor was not available and she would send a message to her supervisor regarding this. I am so disappointed that priceline made the mistakes on their website and they don't want to correct their mistakes.

More
Send message
Copy link
Report
0 comments
Add a comment

More Priceline.com reviews & complaints

Priceline.com - Fraud and scam 153
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Priceline.com - Refusal to acknowledge cancellation confirmation number 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Priceline.com - unauthorized charges 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Priceline.com - do not take cdw for car rental
Priceline.com - Legal proceedings against priceline (consumer based and other) 9
Priceline.com - Car rental
Priceline.com - cancellation of a hotel stay that was never processed.
Priceline.com - airline tickets 1
Priceline.com - Horrible customer service / Purposely not helping me and my credit is about to expire
Priceline.com - Miscommunication
View all Priceline.com reviews and complaints

  1. Priceline.com Contacts

  2. Priceline.com phone numbers
    800 7742 3546
    800 7742 3546
    Click up if you have successfully reached Priceline.com by calling 800 7742 3546 phone number 24 24 users reported that they have successfully reached Priceline.com by calling 800 7742 3546 phone number Click down if you have unsuccessfully reached Priceline.com by calling 800 7742 3546 phone number 32 32 users reported that they have UNsuccessfully reached Priceline.com by calling 800 7742 3546 phone number
    7%
    Confidence score
    International
    +1 (800) 123-3316
    +1 (800) 123-3316
    Click up if you have successfully reached Priceline.com by calling +1 (800) 123-3316 phone number 0 0 users reported that they have successfully reached Priceline.com by calling +1 (800) 123-3316 phone number Click down if you have unsuccessfully reached Priceline.com by calling +1 (800) 123-3316 phone number 0 0 users reported that they have UNsuccessfully reached Priceline.com by calling +1 (800) 123-3316 phone number
    Mexico
    +1 (877) 477-5807
    +1 (877) 477-5807
    Click up if you have successfully reached Priceline.com by calling +1 (877) 477-5807 phone number 0 0 users reported that they have successfully reached Priceline.com by calling +1 (877) 477-5807 phone number Click down if you have unsuccessfully reached Priceline.com by calling +1 (877) 477-5807 phone number 0 0 users reported that they have UNsuccessfully reached Priceline.com by calling +1 (877) 477-5807 phone number
    USA & Canada
    +44 207 136 8462
    +44 207 136 8462
    Click up if you have successfully reached Priceline.com by calling +44 207 136 8462 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +44 207 136 8462 phone number Click down if you have unsuccessfully reached Priceline.com by calling +44 207 136 8462 phone number 2 2 users reported that they have UNsuccessfully reached Priceline.com by calling +44 207 136 8462 phone number
    United Kingdom
    +61 282 239 711
    +61 282 239 711
    Click up if you have successfully reached Priceline.com by calling +61 282 239 711 phone number 3 3 users reported that they have successfully reached Priceline.com by calling +61 282 239 711 phone number Click down if you have unsuccessfully reached Priceline.com by calling +61 282 239 711 phone number 2 2 users reported that they have UNsuccessfully reached Priceline.com by calling +61 282 239 711 phone number
    20%
    Confidence score
    Australia
    +64 99 200 062
    +64 99 200 062
    Click up if you have successfully reached Priceline.com by calling +64 99 200 062 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +64 99 200 062 phone number Click down if you have unsuccessfully reached Priceline.com by calling +64 99 200 062 phone number 2 2 users reported that they have UNsuccessfully reached Priceline.com by calling +64 99 200 062 phone number
    New Zealand
    +33 157 323 025
    +33 157 323 025
    Click up if you have successfully reached Priceline.com by calling +33 157 323 025 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +33 157 323 025 phone number Click down if you have unsuccessfully reached Priceline.com by calling +33 157 323 025 phone number 2 2 users reported that they have UNsuccessfully reached Priceline.com by calling +33 157 323 025 phone number
    France
    +49 695 170 9665
    +49 695 170 9665
    Click up if you have successfully reached Priceline.com by calling +49 695 170 9665 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +49 695 170 9665 phone number Click down if you have unsuccessfully reached Priceline.com by calling +49 695 170 9665 phone number 1 1 users reported that they have UNsuccessfully reached Priceline.com by calling +49 695 170 9665 phone number
    Germany
    +30 800 4414 6960
    +30 800 4414 6960
    Click up if you have successfully reached Priceline.com by calling +30 800 4414 6960 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +30 800 4414 6960 phone number Click down if you have unsuccessfully reached Priceline.com by calling +30 800 4414 6960 phone number 1 1 users reported that they have UNsuccessfully reached Priceline.com by calling +30 800 4414 6960 phone number
    Greece
    +39 291 483 354
    +39 291 483 354
    Click up if you have successfully reached Priceline.com by calling +39 291 483 354 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +39 291 483 354 phone number Click down if you have unsuccessfully reached Priceline.com by calling +39 291 483 354 phone number 1 1 users reported that they have UNsuccessfully reached Priceline.com by calling +39 291 483 354 phone number
    Italy
    +31 202 008 497
    +31 202 008 497
    Click up if you have successfully reached Priceline.com by calling +31 202 008 497 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +31 202 008 497 phone number Click down if you have unsuccessfully reached Priceline.com by calling +31 202 008 497 phone number 1 1 users reported that they have UNsuccessfully reached Priceline.com by calling +31 202 008 497 phone number
    Netherlands
    +34 912 754 770
    +34 912 754 770
    Click up if you have successfully reached Priceline.com by calling +34 912 754 770 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +34 912 754 770 phone number Click down if you have unsuccessfully reached Priceline.com by calling +34 912 754 770 phone number 1 1 users reported that they have UNsuccessfully reached Priceline.com by calling +34 912 754 770 phone number
    Spain
    +81 357 674 586
    +81 357 674 586
    Click up if you have successfully reached Priceline.com by calling +81 357 674 586 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +81 357 674 586 phone number Click down if you have unsuccessfully reached Priceline.com by calling +81 357 674 586 phone number 1 1 users reported that they have UNsuccessfully reached Priceline.com by calling +81 357 674 586 phone number
    Japan
    +82 234 837 211
    +82 234 837 211
    Click up if you have successfully reached Priceline.com by calling +82 234 837 211 phone number 1 1 users reported that they have successfully reached Priceline.com by calling +82 234 837 211 phone number Click down if you have unsuccessfully reached Priceline.com by calling +82 234 837 211 phone number 1 1 users reported that they have UNsuccessfully reached Priceline.com by calling +82 234 837 211 phone number
    South Korea
    +1 (800) 774-2354
    +1 (800) 774-2354
    Click up if you have successfully reached Priceline.com by calling +1 (800) 774-2354 phone number 0 0 users reported that they have successfully reached Priceline.com by calling +1 (800) 774-2354 phone number Click down if you have unsuccessfully reached Priceline.com by calling +1 (800) 774-2354 phone number 0 0 users reported that they have UNsuccessfully reached Priceline.com by calling +1 (800) 774-2354 phone number
    Caribbean
    +1 (888) 751-9159
    +1 (888) 751-9159
    Click up if you have successfully reached Priceline.com by calling +1 (888) 751-9159 phone number 0 0 users reported that they have successfully reached Priceline.com by calling +1 (888) 751-9159 phone number Click down if you have unsuccessfully reached Priceline.com by calling +1 (888) 751-9159 phone number 0 0 users reported that they have UNsuccessfully reached Priceline.com by calling +1 (888) 751-9159 phone number
    Dominican Republic
    More phone numbers
  3. Priceline.com emails
  4. Priceline.com address
    800 Connecticut Ave., Norwalk, Connecticut, 06854, United States
  5. Priceline.com social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Priceline.com contacts
Priceline.com Category
Priceline.com is ranked 13 among 518 companies in the Travel and Vacations category
#11 Kayak Kayak #12 GetYourGuide GetYourGuide #13 Priceline.com Priceline.com #14 Ctrip International Ctrip International #15 Travelocity Travelocity

Most discussed complaints

Price difference on airline tickets
4
(opinions to this review)
 Room at a Comfort Inn in Plymouth Mn had multiple issues.
1
(opinions to this review)
 Falsely told me they were not a site like Expedia, etc. They told me they were who made the hotel reservations.
1
(opinions to this review)
Priceline.com Alternatives
Capital Vacations / Capital Resorts Group 121 reviews Mozio 1 review Hays Travel 1 review Caledonian Travel 6 reviews AirHelp.com 1 review