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Priceline.com

Priceline.com review: Their deceptive practices

G
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11:10 am EST
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I rented a vehicle through Priceline and they provided a total cost.

The rental company was Fox rental company. Upon my arrival to Fox rental company counter I was forced to pay a mandatory minimum insurance fee regardless of having full insurance coverage via GEICO.

I contacted Priceline customer service and was told that they cannot control the rental companies additional fees. I expressed my opinion to Priceline that why would they then provide a total cost to the consumer knowing that the rental company Will likely charge additional fees, very deceptive. Total cost and estimate cost are two different cost.

I then proceeded to contact Fox rental company and was told by their customer service representative that they DO NOT have a mandatory minimum insurance fee. They advised to return to the rental company counter and have them remove the fee and update my receipt.

The representative at the counter was rude and would not remove the mandatory minimal insurance fee.

These are deceptive tactics from both Priceline and FOX rental company and the consumer needs to be aware.

I proceeded to provide all this information on social media and was informed by my other media friends that Priceline is very deceptive and not to utilize them and that FOX rental company continues to do this as well.

these tactics are deceptive and basically theft from the consumer who is traveling and requires transportation.

Claimed loss: $62.50

Desired outcome: $62.50

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  1. Priceline.com Contacts

  2. Priceline.com phone numbers
    800 7742 3546
    800 7742 3546
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    7%
    Confidence score
    International
    +1 (800) 123-3316
    +1 (800) 123-3316
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    Mexico
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    USA & Canada
    +44 207 136 8462
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    United Kingdom
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    20%
    Confidence score
    Australia
    +64 99 200 062
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    New Zealand
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    France
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    Germany
    +30 800 4414 6960
    +30 800 4414 6960
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    Greece
    +39 291 483 354
    +39 291 483 354
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    Italy
    +31 202 008 497
    +31 202 008 497
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    Netherlands
    +34 912 754 770
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    Spain
    +81 357 674 586
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    Japan
    +82 234 837 211
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    South Korea
    +1 (800) 774-2354
    +1 (800) 774-2354
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    Caribbean
    +1 (888) 751-9159
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    Dominican Republic
    More phone numbers
  3. Priceline.com emails
  4. Priceline.com address
    800 Connecticut Ave., Norwalk, Connecticut, 06854, United States
  5. Priceline.com social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Priceline.com Category
Priceline.com is ranked 13 among 518 companies in the Travel and Vacations category