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My boyfriend let me pick out my wedding set and after reading a lot of reviews I felt it was safe to buy it from primestyle even though I had a few hiccups in changing the shipping address which left me a little weary I went ahead with the purchase. It arrived on date promised. Because it was diamonds, and because of the money spent, I had already planned on taking it to an appraiser to make sure it was the quality I paid for. I was very skeptical that the retails value was the $17, 500 stated on the primestyle appraisel. The center .80 carat was to be G-J in color, it was M and up next to a diamond G-J in color you could see the yellow clear as day. Actual retail value was $1, 700. Guess there was a typo in the primestyle appraisel. Needless to say I was right on the phone with them to return the set. I do hope everyone who purchases precious stones on line does go and have a second party look at them. I did not tell the appraiser I took it to where I bought it, nor did he say anything negative, just told me what I did not get what I paid for. I have received my return email from primestyle and have filled out the form via email and returned. I am waiting on my call with further directions to return. I will not purchase another ring from primestyle as I was leary at first and should have gone with my gut feeling that I knew something would end up wrong. If they had gemologist working they would have clearly known the diamond was M and not G and the retail they stated was false. I will not take another chance with them with such a large and important purchase. If you buy jewelry from them, I highly suggest when you get it you take it to a jeweler and have them look at it. Hoping my return will go smoothly, if not, I will be back to write more.
They have taken $700 from my account, never sent me my wedding band... wedding date has passed- still no band, will not refund money, and now will not answer emails, phone calls or live chat PLEASE HELP!
We apologize for the inconvenience. As your Direct Factory, Jewelry Manufacturer we deal with thousands of customers on a daily basis. While we do our best to meet the standards of our customers we are not perfect and mistakes can happen.
Depending on the color/clarity you purchased this can result in yellowish looking diamonds. We recommend going with the premium color/clarity choice - which in your case is what you have selected, we will need to inspect this. As well the level of grading diamonds is subjective. Had you taken the same stones to three different places you will get three different responses.
In order to properly handle your situation you will need to fill our a return request (if you have not already). In general all inquiries are handled in 1-2 business days. Once we receive your return request a manager will be contacting you to discuss the situation and issue return instructions to get the item safely back to the factory.
Once the item is by the factory we can properly assess the situation and correct any and all issues.
Please provide us with your Order ID so we can properly assist you. We look forward to resolving the issue with you.
You're a liar Primestyle.com, complete lies, you just sell substandard items and hope people won't complain, even if they do you take $60 for what is stated as "FREE SHIPPING" on your website, so you make money either way. DO NOT BUY FROM PRIMESTYLE.COM!
Prime style is the absolute worst. The ring I purchased was a gift and the main diamond feel out of the setting the same day I gave the ring. I've never been so embarrassed or disappointed! I will start trying to get my money back and hope it's not as awful as this experience has been so far!
They are a joke, Yellow diamonds they sent me, G colour, yeah right! It was YELLOW! AND David laughs down the phone when he is questioned on it, "Do you expect a GIA certified Diamond for that price? HAHAHA" NO DAVID< YOU ####< I WANT WHAT WAS ADVERTISED TO ME! DO NOT BUY FROM THIS PACK OF CLOWNS.
Absolutely the best place for high quality jewelry! I wish you would have more mens necklaces available.
I purchased a rose gold tennis bracelet from them, huge delay in receiving it, once I received it, I was so disappointed. The next day I sent an email to state I wanted to return it for a full refund. They emailed me the form, completed and returned it. That was a week ago, I email everyday, was told it’s in return department should get instructions 1 to 2 business days did not happen. Got an email from David yesterday trying to offer me an upgrade cheaper price told him not interested, I told him I was going to make a complaint and finally he said he approved the return and refund, advised him I wanted instructions today, no response yet. I will take legal action against Prime Style if this matter is not resolved to my satisfaction and the return of my almost 4 thousand dollars! Never again! Buyer be aware worst company ever