JewelMint
Reviews and Complaints

What a stupid scheme!
Once you buy something from them, you become a member of one of their clubs, that starts sending emails left and right. They spam every day. Unsubscribe link doesn't work, it would be the easiest way to get rid of them. Marking it as a spam makes no sense, each time I get emails from new addresses. Contacting them is useless too, they say they unsubscribed you, but in fact, they did absolutely nothing. Do I have to change my email or what?

I purchased the fist jewelry piece through Groupon. Next, I later purchased a piece. Later, I found out my card had charged the 24.95 on four different occasions. Could never a call in. Finally, told the would swap out jewelry but no refund. Also, each time I purchased to call and cancel! What? I guess I just lost that money because I never got jewelry but got the charges. NEVER deal with this company

Last Christmas I purchased a bracelet from Jewelmint. After that they deducted $29.99 a month for 5 months ($149.95) which they said was how the program worked. I never found anything else that I liked and then noticed that my $149.95 credits were gone. They put them back in my Jewelmint account and then they disappeared again. I found this website when I was trying to reach them.

Appears website is no longer functioning but is still accepting payments. Affiliated sites Shoemint.com and Stylemint.com also appear to no longer work. I placed an order (#: [protected]) in the amount of $97.39 ($79.98 "credit" + $17.41 payment) on September 7 but didn't receive an order confirmation. I checked my account history on September 12 and noted the status was 'In Processing' and was slated for delivery on or about September 21 per the tracking detail however it never arrived. I sent an email to [protected]@jewelmint.com on September 23 to inquire about the status and received a Zendesk auto-response saying that I would receive a personal response within 2-3 business days. After not receiving any response, I called the [protected] number, but the voice message said the "account is not active." The company also operates under Stylemint and Shoemint, so I tried called those customer service numbers as well. I checked the company's social sites and a few other customers are complaining of the same issue as well.

Horrible experience.

First, I ordered a necklace for my sister two weeks before Christmas. Much to my dismay, the piece I ordered could not be delivered on time. The reason? Because it was a collector's item and took more time to fabricate and ship. Fair enough. Here's a thought: Why not make the disclaimer stating that the item has a long lead time VERY CLEAR to the client BEFORE they submit their order? Sure, they make mention of a potential long lead time in the fine print. Typical CYA (Cover Your A**) boilerplate stuff. To make matters worse, it is now January 7th and I have YET to receive said necklace.

My favorite part of this site, though? The mysterious MONTHLY FEE they secretly charge you when signing up for the site to place orders. Again, WHERE IS THE DISCLAIMER?! Had I known I would be charged a monthly fee for placing a one time order on a necklace...THAT I HAVE YET TO RECEIVE...I would have gone to another site. The only thing I credit this site for is their customer service (no surprise it's very good considering all the issues they deal with). I was quickly given an explanation as to the whereabouts of the necklace, an apology and a store credit. Plus, I was credited back the $29.99 monthly fee for the website and my "membership" cancelled.

This is a bush league operation. DO NOT order from Jewelmint.com.

The jewelry is of atrocious quality. The plating is inadequately thin; it wears away after a mere two or three uses. I take fantastic care of my jewelry; I do not shower in it, I put it on after I've done my makeup, I make sure it doesn't come into contact with hairspray or perfume, and I store it in a jewelry chest. I have had the rhinestones fall out of three pieces of the 8 pieces I received as a gift from a friend.

The thing I was most displeased with is how they make their website look like something like Baublebar (which is actually a great website) a pay per piece service, but it is actually something more akin to BirchBox, a pay per month service. At sites like Baublebar (and flash sale sites) you get credit to your account for referring people, or just for being a new member. I am so accustomed to that format that when I saw the $29.99 "credit" on my Jewelmint account, I assumed it was something along those lines, and had no interest in using it as I didn't like the quality of the jewelry. I was pretty irritated to realize that this is a subscription service I signed up for, and even more irritated that I only have the first few days a month to skip the month, or I'm billed. Meaning if I don't want to pay each month, I either need to cancel after my first purchase, or go onto the website during the first five days each month and skip it. That's shady as hell. Even their Faq page features the same wording over and over again, "Just skip within that window and you won't be billed!" as if it is some marvelously feature of convenience. A cancelation button would be a marvelous convenience!

Why not put the credit on your account, and if you use the credit that month, you get billed, and if you don't, it just sits there? Because they're trying to be sly about playing by the rules and duping people out of their money, that's why. I can only wonder how much money they are taking from people who have just not noticed the $29.99 a month on their credit card bill.

The process of canceling is much simpler than it used to be according to other reviews. I simply did a live chat and was told that I would have a cancellation immediately and would be refunded the $29.99 credit sitting in my account. They then of course tried to save face and told me to make sure that I read the agreement that was sitting directly below where I purchased my jewelry. Okay, let's get real here, who reads 100% of the fine print when purchasing anything? Furthermore, let's be incredibly honest, Jewelmint, you could CERTAINLY make it far more apparent that we are signing up for $29.99 a month. They refuse to admit that they have made their website look and feel like a store, when it is in fact a subscription service. It plays by the rules, but it is MISLEADING! Being misleading is an unfair sales tactic and it makes you a bad company. Yes, it is my fault that I didn't read the fine print, or research the company beforehand, but if I'm obviously not in the minority with my belief that it was incredibly misleading, then there is a large portion of your customer base who feels the same way and not correcting that is POOR CUSTOMER SERVICE and quite frankly makes you morally reprehensible!

I was told that I simply needed to pay more attention when shopping in the future. You know what? That isn't your place to tell me that. I came to you as a retail store selling jewelry, not for life advice. It was not and is not your place to patronize your customers. I have worked in so many retail establishments since I was 15 years old, and two customer service call centers in my early twenties. I would have never dreamed of telling someone, "Okay, I fixed everything just like you asked... but you know, you should really be more careful next time because this was TOTALLY your fault" You do not shame your customers. GOOD customer service response would have been: "I've canceled your account and credited you back the $29.99 from this month as you requested. I apologize that our company seemed to be unclear in being a subscription service. Please fill out a survey and give us feedback on how we can improve and get your business back. Thank you!" Which response would get more customers back in the future, hmm?

Once you have canceled, do not think the e-mails will stop because they will not. Unsubscribing did not work. I searched for how to make a spam filter for Jewelmint on Gmail and had to do it that way, and things still get through sometimes. Customer Service was unhelpful in that scenario.

I also find the jewelry being designed by their designers to be a total lie. You can go on Aliexpress or Ebay and find many of the pieces for $5.

I did realize this was a membership, but I really wanted the Femme Fortune necklace. I ordered it and as soon as it arrived and then called and canceled the membership.Here is the funny thing. The necklace was assembled wrong. It's supposed to be double or single with a nifty looking clasp that looks nice when you have it single. The way it was assembled was wrong and the clasp did not look good. I do some beading and earring making so I had to get out my little pliers and fixed it. I did notice that the o-rings were pretty sturdy when I bent them to rearrange everything. But I feel bad for someone who got a defective one too and didn't know how to fix it. So yeah, not keen on this. Jewelry is ok. I'd rather go to Macy's and get something just as nice or better for a similar price and get to make sure it is nice in person.

WOW-first off they had to call and verify my e-mail over the phone...who does that? There was nothing wrong with it and they had all my information correct, but told me that it was something new. when I asked the customer service rep to calirfy why I needed to do this, she replied with a "thank you ma'm have a good day"-what?! So my items took over 3 weeks to get here from Torrence CA, to San Diego. Ridic. On top of it, it's not good quality at all. I'm sorry but for $30 a piece I am expecting something better then Forever 21 quality. I will be canceling my membership. Everything looks so pretty on the website, and through all the youtube videos, but it's not Highly disappointed.

I also had a $25 gift card and decided to try it out. I had no idea of the monthly membership charges! What kind of company has to trap their customers in to buying things from them!? My first purchase didnt go well, I was charged for the full amount even though the price reflected at the end of the purchase was correct they still charged my card full price. I had to start a Chat up to get in touch with anyone, that was annoying they wouldnt respond for so long that the chat would close from inactivity! I finally go that figured out and told them I had no interest in doing business with them in the future. Well the next month I have a $29.99 charge from them! Once again I have to start a chat, she was nice but she did not want to issue the refund. She told me I could use the skip a month so that I wouldnt get charged, I told her to CANCEL. She then went on and told me she would "temporarily" freeze my account. What part of cancel is so hard to understand. So finally after arguing with her to close and cancel the acount so that I am NEVER charged again she said I should expect a refund in 3-5 days and there would be no further charges.
Aside from the fact that you are basically trapped in to buying something every month, their jewelry is not even good quality! I recieved the rings I ordered and they feel and look so cheap. They look like really ugly show jewelry!

I would never refer anyone to this website!

Ridiculous! I also joined them, after getting a $25 gift card and thought I'd just get a cheap necklace, which I got in the mail (I actually really like it), but they do not really tell you about the monthly charge. It's actually in the fine print of their E-mails. I unsubscribed, today. I sure am hoping they will not charge me any more. I can not afford this.

STAY AWAY FROM THIS SITE! I placed an order back in January not realizing there was a monthly membership fee. Once I saw that I contacted them immediately and told them to cancel my account. It is now June and I was looking through my online bank statement and it turns out they never canceled my account when I told them to. So last night I sent 6 emails telling them to cancel my account and refund ALL CHARGES. I also contacted my bank and Jewelmint has been blocked for 3 years from placing any charges on my account. I received an email from Jewelmint today stating that 5 charges of 29.99 will be refunded to my account(proving that I did in fact tell them in JANUARY to cancel my account) within the next 3-5 business days. Slam them with multiple emails to cancel your account and then contact your credit card company or bank and let them know these are unauthorized charges if you told Jewelmint to cancel your account. I will never do business with a company like this again.

This company signed me up for a membership that included reoccurring payments of 29.99/month after I ordered a piece of very low quality jewelry from them. They are very sneaky about disclosing the information regarding this policy. If you visit the website and read the "about us" section it mentions nothing about this. When you make your first purchase, it does not inform you ANYWHERE that you will be enrolling in this membership. And when you receive an email confirmation for your order, they fail to mention this. When I noticed the charges on my account I visited the website and after searching through their "terms of service" section I learned about the policy. Im sure I should have checked this beforehand but honestly, who really reads that when placing an order online? I didn't realize this was a SCAM and this company enrolled you in a membership, like one you would get tied into after ordering a product off an infomercial. I thought their terms of service included and elaborated on their return policy...since most jewelry ordered online is non-refundable.
Im sure im not the only idiot who signed up for this bs, and im willing to eat the 2 months I got stuck paying because I didnt notice it on my account until now. BUT I have tried to contact this company numerous times, only to be put on hold for 20-30 mins followed by an answering service that never returned my messages. So does this mean im UNABLE TO CANCEL?
Kate Bosworth is an idiot for attaching her name to such a fraudulent service and I hope she gets a lot of backlash for it. Maybe then people will become more publicly aware of this SCAM!

Their business model is based on theft and fraud. I purchased a single item of jewelry from their site. Only AFTER the purchase was made did I find out that I was automatically obligated to pay $30/month for membership. I promptly closed the account and cancelled the membership (which I received confirmation of from Erica J on 2/18/12).

I have now found repeated charges in March and April that were not authorized after confirmation of cancellation.

DO NOT BUY OR ATTEMPT TO TRY ANYTHING AT THIS COMPANY! Consider yourself warned.

This site is fraudulent, as is any site with "mint" in the title (i.e. Shoemint, Stylemint). Started by Bergman, these sites take advantage of unsuspecting shoppers and share you EVERY month whether you purchase something or not, issuing you a "credit." Worse, they only give you 5 days of the month to "opt out" of being charged that month. I have never seen anything so fraudulent, and I'm sure it is just a matter of time until these sites are closed forever! Stay away. The greed and manipulation of these sites is sickening!

I got the December mystery bag recommended by LC Conrad and the jewelry in it was so cheap and gaudy looking! I would never wear it. I wrote to C/S and it took writing 3 times b4 anyone responded. Of course I can't return this cheap jewelry. I then ordered a ring before knowing the bad quality of this jewelry on 1/6 and still have yet to receive it. Again I have contacted c/s 3 times with no response. My advise do no order from this company unless you like cheap gaudy jewelry with bad customer service.

I did sign in just to see the jewelry, but haven't provided my credit card info since I don't like the pieces they post. They look too cheap to be $30. I'd rather use that money to buy something that's a better quality. JM pieces look like Walmart with a high price tag. And the "style test" is rubbish, I could hardly find anything remotely likable in the pieces they recommended according to my results. Very nice concept, but how disappointing!

This is the worst company I've ever had the displeasure of working with. I'm reading all these great reviews on blogs, etc., but really, anyone who is getting jewelry for free would have only nice things to say about it.

I was charged for 2 months that I clicked "SKIP MONTH" for. The first time, I emailed them, they emailed back, and refunded the money immediately. Fine.

The second time, I emailed twice, no response at all and it has been over a week. I then sat on hold for 15 minutes and talked to a representative saying she would send me an email notifying I would get my money back and I also had her cancel my account. 3 days later, NO EMAIL. I check my bank account and there is nothing regarding a reversal from Jewelmint. I sat on the phone for another 15 minutes only to be sent to a recorder to "leave a message"

The jewelry isn't worth $30, and while it is a monthly jewelry subscription, I'm not comfortable with them making so many mistakes with my account, especially considering they keep your credit card information. I'll be damned if I let them get away with even just $30. That's $30 they don't deserve out of my wallet, ever.

This website is a total scam! BEWARE! If you make a purchase - any purchase - they save your credit card information, then BILL YOU once a month for $29.99! This gets you a "credit" for one piece of crappy jewelry minus shipping which you have to pay for yourself. I was STUNNED when my bank account dropped by $30 bucks, at Christmastime, and guess what? I never got the ring I ordered but was still charged.

It is a scam site. There is nowhere the possibility to cancel account, nor to remove a credit card, yet they keep charging you over and over 29.99. I have to cancel my credit card to resolve this issue, as jewelmint does not address concerns at all.

I tried it for 3 months, only actually bought something the 1st month but thought I was "accruing credits" for the other 2 months. When I went to use my credits I only had credit for 1 month but had paid for 3 (purchased for 1), e-mailed the company and was told they had a billing glitch for Sept. where all their records had been "lost" so I was just dumb out of luck! I have paid for something that I do not get! They refuse to rectify this and are very blase' about it- unacceptable! I would never recommend this business to anyone!