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Pro Direct Sport Customer Service Phone, Email, Contacts

Pro Direct Sport
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1.0 45 Complaints
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Pro Direct Sport Complaints 45

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S
2:48 am EDT

Pro Direct Sport The seller delivered bad-quality shoes and refused to change them

I ordered sneakers from the website www.prodirectrunning.com. I was really disappointed in the services, ‘coz they delivered bad-quality sneakers. They torn after couple of weeks, but the seller of course refused to change them and told that it was only my fault. Don’t buy scam from them and post comments. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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S
2:17 pm EDT

Pro Direct Sport Still no money back

I bought from the website www.prodirectsoccer.com, but it was real scam. I placed the order and the seller charged me within couple of minutes. Also I received the confirmation info and receipt, but only after 10 days it turned out that my order was out of stock. The seller didn’t want to return the order and offered me other stuff, but I refused and asked to provide money back, but I still haven’t received my money.

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G
7:20 pm EDT

Pro Direct Sport This company is very poorly run and you may lose your money

This company is very poorly run and you may lose your money (and your temper!) doing business with them. I wish I had read the reviews before placing my order with pro direct soccer! I only started to read the reviews after I they had already screwed up my order. On their website, it states that overnight delivery orders must be placed before 1pm Pacific Standard Time. I placed my order on Thursday at 9am PST and paid for overnight delivery as I absolutely needed it by Friday. Needless to say, this did not happen, and my order which is a birthday gift is now weeks late. I emailed their customer service and who knows if I will ever receive a response.

Beware- If you are a US customer, there is no US customer service number so you either have to pay for an overseas call to the UK or suck it up and realize that you have made a poor decision if you have ordered from prodirect soccer.

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F
8:31 pm EST

Pro Direct Sport They are useless, unhelpful and currently owe me money

I ordered soccer boots on 24 November for a Christmas present. They arrived in Australia on 9 December but as Prodirect had addressed the package incorrectly, I dod not manage to track them down until 4 January - too late for Christmas. As such I sent the boots back... that was 6 weeks ago and Prodirect are claiming that they have not received them. The boots + postage cost $100, I spent at least $30 talking long distance to a customer service department that seem to go out of they way to be unhelpful and then a further $40 returning the boots. I would never use this company again, they are useless, unhelpful and currently owe me money.

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I
1:13 pm EST

Pro Direct Sport Totally appalling customer service

I ordered a pair of junior goalkeeper gloves but when they arrived they were not as described on their website. I returned for a refund and asked for my return postage to be refunded as I would not have ordered the item if it had been described correctly. It took them 11 days to reply to my email asking for the return postage and they claimed that they had refunded the postage at the same time as the gloves. But they had not. I replied back and asked for the transaction number so that I could query with my credit card company, however, this was two weeks ago and they still have not replied to my email and have not refunded the postage as they said that they had done. Totally appalling customer service.

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R
R
Richard1234567891011112
US
Dec 02, 2023 1:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Disgrace, failed to deliver kit after waiting for 6 weeks, then part refunded the order with no reason.

Still outstanding over £300.

under 7 team has NO kit.

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Tracy Parkinson
Manchester, GB
Sep 23, 2023 1:54 pm EDT

Royal Mail have failed to deliver Pro Direct Sport have failed to respond. Shocking customer service. £120 on boots that haven’t arrived.

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dylan souden
US
Aug 29, 2022 1:32 pm EDT

i have had my football boots for only a couple of months and 2 of my plastic studs( firm ground boots) have fallen off and are lost on a football pitch and this shouldn’t happen

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Rafael Vicente
US
Aug 14, 2018 7:54 pm EDT

26/07/18
Rafael Vicente
I made an order of a adidas boots on the 26th and I made the payment and until today I still have not got any information if the order was made if there was a problem, I tried to contact pro direct in any way but no response give Order # 3419770

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Frequently asked questions (FAQ) about Pro Direct Sport customer service
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Is Pro Direct Sport a legitimate online store for sports gear and clothing?

Yes, Pro Direct Sport is a legitimate online store that sells sports gear, clothing, and accessories from various well-known brands.

How reliable are the products sold on Pro Direct Sport?

Pro Direct Sport offers authentic products from reputable brands, ensuring that customers receive high-quality, reliable items.

Are customer reviews for Pro Direct Sport trustworthy?

It's essential to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with Pro Direct Sport.

Can I find genuine branded products on Pro Direct Sport?

Yes, Pro Direct Sport sells genuine branded products from popular sports brands like Nike, Adidas, Puma, and others.

Does Pro Direct Sport offer competitive pricing compared to other sports retailers?

Pro Direct Sport may offer competitive pricing on various products. However, it's crucial to compare prices across multiple platforms before making a purchase.

How secure is the online shopping experience on Pro Direct Sport?

Pro Direct Sport uses encryption and secure payment processing methods to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

What is Pro Direct Sport's return and exchange policy?

Pro Direct Sport has a return and exchange policy that allows customers to return or exchange items within a specified period. Be sure to review the policy before making a purchase.

How long does Pro Direct Sport take to deliver orders?

Delivery times for Pro Direct Sport may vary depending on the destination and shipping method chosen. Check their website for up-to-date information on shipping times.

Does Pro Direct Sport ship internationally?

Yes, Pro Direct Sport offers international shipping to various countries. Be sure to review their shipping policy for details on international deliveries.

Are there any hidden fees or charges when shopping on Pro Direct Sport?

Be aware of any additional fees, such as taxes or shipping charges, when shopping on Pro Direct Sport. Review the terms and conditions before placing an order.

Does Pro Direct Sport offer any promotions or discounts for their products?

Pro Direct Sport may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the product descriptions and images on Pro Direct Sport?

Pro Direct Sport aims to provide accurate product descriptions and images, but it's essential to verify the details with the official brand websites or other reputable sources.

How can I contact Pro Direct Sport's customer service?

Pro Direct Sport offers customer support through email and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

How extensive is Pro Direct Sport's selection of sports gear and clothing?

Pro Direct Sport offers a wide range of sports gear, clothing, and accessories, covering various sports like soccer, rugby, running, and more.

Does Pro Direct Sport have a mobile app for easy browsing and shopping?

As of now, Pro Direct Sport does not have a dedicated mobile app, but their website is mobile-friendly, allowing users to browse and shop using their smartphones or tablets.

Can I track my order from Pro Direct Sport?

Yes, Pro Direct Sport provides tracking information for orders, allowing customers to monitor the progress of their shipment.

How can I be sure that my payment information is secure on Pro Direct Sport?

Pro Direct Sport uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Are the sizes and fit of clothing and footwear accurate on Pro Direct Sport?

Pro Direct Sport strives to provide accurate sizing information for their products. However, it's essential to consult size charts, read customer reviews, and verify sizing information with the official brand websites or other reputable sources to ensure a proper fit.

Does Pro Direct Sport offer a price match guarantee?

Pro Direct Sport does not explicitly mention a price match guarantee on their website. It's recommended to contact their customer service for any inquiries regarding price matching.

Can I cancel or modify my order on Pro Direct Sport after placing it?

Order cancellation or modification policies may vary on Pro Direct Sport. It's crucial to review their terms and conditions or contact customer support for specific details regarding order cancellations or modifications.

Overview of Pro Direct Sport complaint handling

Pro Direct Sport reviews first appeared on Complaints Board on Dec 16, 2010. The latest review Pair of Adidas Copa 1 football boots was posted on Jan 20, 2024. Pro Direct Sport has an average consumer rating of 1 stars from 45 reviews. Pro Direct Sport has resolved 0 complaints.
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  1. Pro Direct Sport Contacts

  2. Pro Direct Sport phone numbers
    +44 371 423 2020
    +44 371 423 2020
    Click up if you have successfully reached Pro Direct Sport by calling +44 371 423 2020 phone number 12 12 users reported that they have successfully reached Pro Direct Sport by calling +44 371 423 2020 phone number Click down if you have unsuccessfully reached Pro Direct Sport by calling +44 371 423 2020 phone number 8 8 users reported that they have UNsuccessfully reached Pro Direct Sport by calling +44 371 423 2020 phone number
  3. Pro Direct Sport emails
  4. Pro Direct Sport address
    Bridge House, Parkhill Road, Torquay, England, Devon, TQ12AL, United Kingdom
  5. Pro Direct Sport social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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Totally appalling customer service
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