Procter & Gamble
Reviews and Complaints

Hello, I like your Febreze Air Refresher Linen & Sky but my latest canister has a broken spray mechanism and there is still most of the liquid remaining. I'm so disappointed. The trigger is evidently broken as it will not return to the original position when I try to discharge the contents. The bar code number is [protected]. If you would consider sending me a coupon for a replacement, I'd be most grateful.

Sincerely,Janet Pfleger

r649 Lakeview Road

Lake Saint Louis, MO 63367

email: [protected]@gmail.com

Hello P&G
We are currently having problems with a box of washing pods that we recently purchased in the UK.
They often smear the front of the machine door, or fail to dissolve properly and leave temporary marks on the clothes we are washing. In one instance, I removed the finished washing, only to find a completely unused washing pod. We mostly wash at 40’ and occasionally at 30’. Our modern LG washing machine is always set to spin at the maximum for the selected program, up t 1400 RPM maximum. The view from Customer Services would be much appreciated

I always purchased in the past your secret spray deodorants. So I purchased your new secret aluminum free dry spray and I am so disappointed in it. After you spray it, it leaks from the top or at times continues to spray which is very bad as that you can get it in your eyes, or face. Plus, it drips and gets on your hands. The code on the can is [protected] net wt 4.1oz. I just want you to be aware of this problem and let me know what causes this unfortunate problem that I am having with this product. I will return to you if you want to do further research on this product. And I would like a replacement product, if not the same, then another. Thank you

I have bought P&G products for more than $100 and submitted electronically the copy of the receipts on 5 Sep 22. Per the P&G program initiated by COSTCO. I waited for $25 Costco Shop Card as advertised. In Dec I asked my local Costco customer service person. He told me that because of the holidays, the mail may be slow. Since I did not get in Dec, again I asked the Customer Service and he gave me the [protected] to call. I was informed to open my account to check the status. I could not either access or open the account. Then I called [protected], then I called [protected], and asked about the $100 card. I was informed I did spent $100 to get $100. That is why I did not get the check. The next day, I verified my receipt. I spent $119.53 on seven products. When I called 5 Jan 23, I was told I was late. I should have called before the end of 2022. I submitted on time but you made an error in counting. Please verify one more time the marked attached receipt which I submitted on 5 Sep 22. Please let me know of your findings. Sekhar Henry

I regularly purchase Febreze products and have always been a loyal customer due to the high quality of the product! However recently I have found that a lot of the Febreze Air sprays have defects when attempting to utilize them. Seeing that these products are not cheap by any means, one would think that a company such as yourself could manufacture a more efficient spray apparatus. If this continues to happen, you will lose many valuable customers!

Thank you

I bought the 75 ct Dawn wipes just to try them well when i got home from walmart and opened the container all of the wipes had dried out although i did not see any holes in the container the were just all dried up i call the walmart bc we dont go to walmart but like once a week so i talked to a manager and was told there was nothing they could do i would need to contact company Thank you for ur time and support in this matter Sgt. Paul Price III (RETIRED) (NCDPS)

I just got home from Walmart where I purchased a two pack of Febreze small spaces air freshener. I have used this product dozens and dozens of times. I pushed the button in on the back of one unit and went to set the unit in place. That is when I noticed the thing that holds the liquid inside had broken when I pushed in the button. ALL the scented liquid leaked out of the unit as I walked in the house with it to go set it in place. On my clothes I was wearing and onto the carpet. The smell in the house is overpowering, I am getting a headache from it. Thirty days' worth of scent was release in a matter of seconds. I could not wipe it up since it leaked all over the carpet. First time I ever had this happen. This had to be a defective unit, I have been buying these for years and never had this happen. So now I have the doors open for fresh air and the heat on since it is cold outside. I need to take a shower and wash my clothes to see if the smell comes out.

December 26, 2022

We have been regular users of both Tide & Ultra Downy for years. However, in the past six months attempting to open the cap on a Ultra Downy product required me using Channel Lock pliers. I understand the need for safety and security, but you have gone overboard, forcing me to consider using another product.

Sincerely;

Michael Reitz

[protected]@breezeline.net

i wanted to make you aware of my personal complaint about this product now that it is finally empty. I really dislike this kind of tube. i only use crest toothpaste and decided to try the one that stands on end. i am one who meticulously squeezes the tube from the end and find this style awful. the lid never recloses, even though i clean the inside. so i leaks when i lay it on its side. it is impossible to effectively remove all of the toothpaste because you cant squeeze the area around the cap without cutting the tube open.

[protected]@aol.com

To whom it may concern

I have purchased this product in a double pack form. When I finale was able to use the second one, it is unable to expand the product when turning the dial at the bottom of the container. I would appreciate if the product could be replaced. My e-mail address is [protected]@yahoo.com. Could someone please send me an e-mail informing me the decision that was made regarding this product.

I responded to the "LOVE IT or your MONEY BACK" offer for Swiffer products.

It stated that if I was not completely satisfied with a swiffer product for any reason they would refund the purchase price on a prepaid card. I have fulled out the form and attached my purchase receipt, along with the original UPC product labels and they have NOT refunded my $41.32 purchase price as advertised.

All of this information was sent to ; Swiffer Money Back Guarantee at Dept 43430, PO Box 6132, Douglas, AZ [protected]. I have called them at [protected] but have NOT received my refund. Please HELP.

FREEDA MOORE, 1253 SW CALMAR AVENUE, PORT SAINT LUCIE, FLORIDA, 34953 freeda.a.[protected]@gmail.com or [protected]@comcast.net-- you can call me at [protected]

To: P&G

1P&G Plaza

Cincinnati, Ohio

45201

12/5/22

To Whom it May Concern (consumer relations warranty division) at P&G,

I am writing in hopes that P&G can please help me with this issue. I purchased a Braun Mini Hair Remover, Electric Facial Hair Removal for Women order number [protected] on July 15, 2022, for $26.56. I will send proof of purchase by mail but, can supply if requested via email.

9/19/22 I tried to use my razer and the product did not remove any facial hair as it had done previously. I first tried cleaning it which didn’t fix the issue. I tried replacing the batteries with fresh ones which didn’t fix it.

On 9/19/22 I phoned 800-272-8611and the gentleman that helped me with my warranty claim told me that the issue my shaver was having was not fixable and that the solution offered would be a visa Gift Card issued to me. I asked if there are replacement heads for this product and the representative said there are none. He said the gift card would come within 7-10 business days. I verified my information as the following:

Jennifer Peck

546 Lindly Street

Grand Prairie, TX 75052

Phone number [protected]

email is [protected]@yahoo.com

10/4th or 5th 22 I called Braun's warranty line and spoke to Brandon who said the visa refund card would come in a week. He said he would contact the bank to get more information and follow up with me.

10/17/22 I called Braun's warranty line and spoke to Cheryl who said she would follow up with Braun’s bank and get tracking information and follow up with me.

10/18/22 Spoke with Cheryl who called me back and said the card would be here by 10/25/22.

11/9/22 Brandon left me a voicemail and said to call back and confirm my address and gave me a reference number of [protected]. I called right away that same day and updated my address with a rep. at this point I can’t tell who I spoke to but, the address I gave originally is the same information Braun has.

11/19/22 I called Braun's warranty line and spoke to Mindy whom I gave my address again and she said Braun will reach out to me after she sends my information to her team to investigate why I have not received my refund card yet. I asked for a manager and she said no one was available. She said the bank was having trouble issuing the money.

12/5/22 I called the Braun warranty line again almost 3 months after my first call asking to please help me with this refund after waiting on hold for 25 minutes listening to the message on the wait saying we appreciate our customers which were hard to hear because I feel that I am not appreciated. I spoke with Mindy again using the same phone number of [protected] pressing 1 English, 1 consumer products, and 1 again after being transferred once and having to hold yet again. Mindy when asked about the status of my refund said she could not look up with any tracking information about my refund and said my only option was to call the bank that issued the refund. I asked the name of the bank she said she didn’t know it. She gave me a number of [protected] which does not work when dialed on multiple attempts. I also asked if she could transfer me to a manager or a team member to help me and she said no one is available. I also asked for the address to send in a complaint which she reluctantly gave me as the address I am writing to. I also asked if electronic payment was possible with a refund to my amazon account but, Mindy said that was not possible.

Since I have tried for so long to get the promised visa gift card for $26.56 all I can do is write the company to complain about the lack of warranty support. I am hoping that someone can please help me on this matter.

Sincerely,

Jennifer Peck

Order: OC0000423793

This order was cancelled immediately as it did not have water pic. Please reimburse my money plus postage of $17.00. I gave information online and froze my credit card, all to no avail, I still received the products I did not want after all. The information was sparse as to where to return the products and free shipping.

I will track this package.

I purchase 2 or 3 large 200 oz bottles of ERA weekly to wash dogs beds and blankets at my dog rescue and also to wash the drop clothes used for my painting business LISA"S PERFECT FINISH PAINTING LLC. Recently I bought 3 large bottles and put them on the shelf as I always do untill the next one is needed. To my disappointment, I entered the laundry bay at the shop where my Painting business is centered only to find there was ERA all over the floor. Each bottles had a slow" leak / seaping issue" at the seam around the bottle. After a disastrous time consuming clean up of a lot of wasted detergent, I've decided to send you a complaint and see if you are willing to rectify the situation at your expense. I spend a large amount of money on ERA each month, roughly 400.00 in ERA and an additional 400.00 on DOWNEY for the dogs blankets and beds.

800.00 a month for the purchase of your products is a lot of money to spend. Hoping to resolve this matter fairly with you.

I ran out of laundry detergent and went to the corner store (Toronto, Ontario). I saw Zero on the Tide label and bought a big 2.04L bottle. It said it was clean scent ... I was very very wrong. I did 4 large loads at our laundromat (Bain Apartments Cooperative). The smell is absolutely awful. I have washed them 3 times (a lot of money) and they still have that unnatural nausiateing artifical citrus scent.

Now I'm stuck with this huge bottle of awfulness. The corner store (Lukes, on Logan Avenue) will not take it back or give me an exchange. OMG

I paid nearly $20 plus tax. Too much for awfulness.

Please let me know what I can do about this problem. HELP ME please.

You have recently added something to your Charmin toilet tissues and rebranded them as Ultra…. Ultra soft, ultra plush, ultra strong, even ultra GENTLE! I thought I would have to go to the gynecologist for a horrible disease until I figured out it was the tissue. Please make some change because I’m sure I’m not the only one affected. Other companies try to emulate your better products so I am running out of alternatives. I’d rather use Charmin but I surely can’t! Please!

I have used these for many years and are quite satisfied with their use.

However the boxes have gone from containing 44 a couple of months ago down to 38 and now only have 24 in my order from Morrisons a few days ago. This means you have effectively reduced the number by 50%, meaning you have increased the price by that amount.

I know all prices are being increased due to the cost of living but this is totally excessive and is just not acceptable. Do you not care about your customers enough to increase by a smaller amount? Many people are struggling and hygiene products are an essential part of our lives, items which we cannot do without yet you just expect us to pay for goods which have been increased by 50%.

I look forward to your reply in due course.

Angie Brady

A few months ago i made a call to your company in regards to the spray on my two bottles of Secret spray deodrant not working.

I was sent out two coupons to replace them, but i have NOT been able to use these coupons at any stores.

I am calling now and have a 'case number' 2023 2098 but been on hold.

For a billion dollar company the customer service lines are not at all user friendly to try to get in touch with someone.

Now... having said that.

the number i have om these coupons is [protected] if that helps to identify.

Please be kind enough to let me know what to do next?

I have been on hold now for 20 minutes trying to get help so i think i have to give up

Geri Bo [protected] to call back with any kind of help with this issue

I've been a consistent customer of Fairy Non-Bio Washing Tabs for years, generally I wouldn't buy anything else. On the last 3 occasions, I'm getting more and more fed up having to try to separate the tabs, as they are becoming stuck together. Over the years we have come to expect a few getting stuck together, but on the last 3 occasions, I'm finding that 10/15 and on this last occasion over 20 of the tabs are stuck together, splitting when I try to peel one off, and I'm left with unusable product swimming in a puddle on washing liquid. I attached images of the issue, I'm not sure what you can do about this, but if it continues, then I'll be buying a different, and likely cheaper product.

54 washes now become 30 washes and is proving to be too expensive to continue to purchase.

Please respond

Regards

Paul Reid

I need the original Foamy Shaving Cream Sensitive. I have used that for years and was very happy with it. The only brand/company that I could tolerate. The new can has an extremely offensive odor that makes me nauseated. I buy sensitive because it doesn’t smell. Now it does and I can’t use it. Please tell me where I can purchase the original Sensitive Foamy Shaving Cream.